What Steve S Seattle WA said (review Dec 3 2019) seems to be true from my recent experience. I placed orders previous years and was charged commercial price. This year, with my order being smaller (so far) they bumped up the price to retail price with no explanation other than the trees must be ordered in lots of 5 and 10. Seems their agents did not even look at my order, because my order was in lots of 5 and 10. Obviously they just do not want my business. That's ok, they are not the only game on town, I'll take my business elsewhere, read more