Would give this store ZERO stars if we could…read more My husband and I ordered a grill from acehardware.com, which lets you choose your delivery date. It's been a week since our chosen delivery date has passed, as this local Placentia store states they didn't have anyone to assemble our grill in time for that date. (They didn't call to inform us of the delay, we had to call the store to inquire ourselves.) We spoke to Mike, who told us the assembler would be in the next Wednesday and that the grill would be delivered that Friday. The best they could give us was a delivery window of 12-4pm, so my husband stayed home from work to wait for the delivery. He called the store to make sure it was coming that day, and the store representative confirmed that yes! it was coming and the delivery guy had already left the store en route with grill. Turns out the delivery guy didn't come. My husband called the store AGAIN and they then told us that we're now scheduled for Sunday. Great... now we get to waste Father's Day waiting around at home for our delivery. Our delivery date has now changed 3 times! Why even give the customer the opportunity to choose a delivery date if you can't honor their choice?? Why are the people answering the phones at this local store so clueless and incompetent?? All they've done is give us the runaround. All my future business will be going to Home Depot or Lowe's from now on!! This place has done nothing but waste our time. BEWARE: DO NOT ORDER ANYTHING FROM THIS STORE THAT REQUIRES HOME DELIVERY.

Service was stellar. They approach you right away to make sure you in and out quicker and Selection…read moreis so and so. I think Value is good. I don't know how much they are anywhere else. And plus it's closer to my house

This is an old school Hardware store. Employees who understand the product with lots of experience…read moreand knowledge. The prices are just as good as a big box store. The high side is they have the hide to find parts. It's not fancy, it's straight forward hardware and what you need. The store is Anaheim is my home base. So glad we have it.

This the hardware store time forgot! The employees are awesome the selection is excellent & if…read morethey don't have it, they can get it! Also the prices are on par. One of my favorite places to shop when I have a project.

The customer service was exceptional. Jeremy went over and beyond …read more I was adding more cabinets to my kitchen and looked everywhere for matching knobs . I must have visited over 10 different hardware stores . No one had them . Then I found Rok . They have the greatest selection of hardware and they had the exact same knobs I needed . I was very happy. This will be my store to go to for my future remodels .

We were referred to ROK by our contractor for kitchen and bathroom cabinets. We visited the…read moreshowroom and worked with a consultant to build a layout for both spaces. ROK then required someone from their shop come out and measure to ensure the design would fit and some changes were made. We then proceeded to place an order for the cabinets. Up to this point everything was fine. We had been given the impression that the cabinets would come as modular components that our contractor then would install. We were quite surprised then to receive unassembled cabinets in flat boxes (think ikea). This despite the website (see photo) advertising free delivery and assembly. When we asked the customer service representative Courtney she informed us assembly was not standard but that it was available for an additional fee. Additionally, when our contractor went to pick up the order it was brought out on a pallet and dropped at his truck and when he asked for loading assistance he was refused. We have been trying to reach someone at the business for the last 5 days to try and reach an accommodation . We have left messages for Courtney and Sean but they will not return our calls. Overall a bad experience and I can' even review the cabinets yet.

I can count on one hand how many times I have been to an Ace hardware. And I guess that's why…read morethey're closing. It is the smallest of the hardware stores, which is why I would usually go to Home Depot. You definitely should stop in before they close to get some discounted tools and stuff.

Needed some roundup for clearing out some stubborn weeds in my backyard…read more Stopped by Crown Ace Hardware in Anaheim Hills to pick it up. Ended up buying roundup in a Hudson sprayer type of bottle with a pump and spray nozzle. Along with a refill concentrate bottle of Ace brand weed killer to add some of to the roundup making a higher concentration solution. I've been shopping here for over 25 years, before they opened this location they used to be located off Santa Ana canyon, west of weir canyon in the festival center. Good prices, knowledgeable staff, and fairly large selection. I'll be back.

Mike & Tose were very helpful and welcoming. I did not know specific wording for the items I was…read morelooking for. They took their time to figure it out with me and I left with everything I needed!

My son and his friend waited in total about 4 hours. They arrived around 6:30 am there were about…read more10-12 people in front of them we already knew it was a very small chance they would be able to get at least 1 advent calendar. Someone came out and handed them tickets and then once the tickets were handed out they were told they could leave and come back. Of course the boys left and then returned at 10:30. They had numbers on the tickets and when getting in line to purchase the needohs people were allowed to go in and make Needoh purchases that didn't have a ticket. Which was confusing and on top of that the order of the tickets were not being honored. It was very disappointing. Did they get Needohs yes, but was this event also unorganized and not well thought out 100%. I get that things happen and in cases like this people will be disappointed. It's also okay for Ace Hardware to admit, yeah we messed up. A side note, the Needohs were up priced, they were about $12.99 and the quality of the Needohs were not that great. A lot of inconsistencies and then looking into it more they aren't on the retailer list. All of these things can just be small mistakes and that is all fine but the event itself just seemed unorganized. Not the best experience. I heard they did sell out on overpriced Needohs, good for Ace Hardware.

Whenever we have a DIY project at home, we are sure to make at least one or two visits to Ace. They…read moreare always so helpful, and we never need to wander through the store trying to find what we need - like we would at HD. They are always great at asking if we need any help finding something and they will take us right to the spot. And if we need any advice on a project, they are sure to have someone available to answer our questions. My pups also love going because they get lots of attention plus treats! We will take our neighborhood Ace over HD any day!! Best service in town!

We will not be using this location anymore…read more We've been loyal customers for years, so today's experience was extremely disappointing. I stopped in to have a key cut for my SUV using key blanks I had already purchased online, only to be told they wouldn't cut them because they weren't purchased from their store. At no point over the years was I ever told this was their policy. After years of supporting this business, they refused to perform a simple key-cutting service. Customer loyalty should count for something. Very disappointing experience. We'll be taking our business elsewhere.

The service at this store is excellent. No matter what department I go to there's always someone to…read morehelp. I recently went to the plumbing department and they had a great selection in the materials a needed. Especially the associate dedicated to plumbing. Kudos to Mr B. this individual will go above and beyond to help you find anything you need. He's knowledgeable, has a great sense of humor and knows his department like the back of his hand. So make sure and have him help you. Like always, Home Depot is my go to DYI store especially because of their great value and deals.

I experienced the Gen Z stare for the first time here…read more I was there with my mom trying to find shower grout cleaner. I needed some help, so we called over a young male employee. This guy was struggling to get a single word out, and when he didn't understand my question, he went to get help. When he left, he didn't say, "Let me find someone who can help you." He just walked away, leaving my mom and me standing there. I got kind of embarrassed because this guy had just blown us off, but my mom (an angel) reminded me to cut him some slack because this was probably his first job. He came back a minute later with an even younger guy and left without another word. The new guy he brought said, "Hey, this is my first day. I don't know anything about this," and just walked 10 feet away and started chatting with another coworker. I'm 30 years old. I remember a time when you could walk into Home Depot and there would actually be competent people there to help you. This is just another example of the declining standards in this country.

Great In-Store Service, Terrible Customer Support Hotline…read more I ordered two medicine cabinets from Lowe's because they were in stock (even though they were slightly more expensive than Home Depot). Shipping was supposed to take 5 days, but when the delivery came, I only received one cabinet--the second box was a random piece of luggage I didn't order. Calling customer service made things worse. Abigale was unhelpful, gave contradictory answers about a discount, and hung up on us after we asked to speak with a manager. When I called back, Tina (a manager) still couldn't resolve the issue. Also, be aware: debit card refunds can take 3-10 days, and they won't guarantee any discounts over the phone. On the positive side, the in-store experience completely turned things around. At my local Anaheim Lowe's, Kayah in returns was great and made me feel valued. She brought in the store manager, Edward, who handled everything professionally and gave me a discount for the inconvenience. Bottom line: Store employees like Kayah and Edward are excellent. The customer service hotline is extremely frustrating--skip the phone and go straight to the store.

RUDE STAFF!!! SALVIA IS HER NAME!…read more This is the reason why Lowe's has poor reviews because their fucking staff is so fucking rude. I was standing in the self checkout line when there was one self checkout line with their lights turned on, which means it's working. I asked the staff is that checkout stand working she said yes, but it's not available so we waited a few minutes more. No one was there and I said how come it's not available she said someone is going to come back because they forgot an item. So if that customer is not ready to check out, cancel their whole transaction so that another customer who is ready could use the self checkout stand. That is so fucking selfish of them. Time is money and my time is very valuable too. This is so uncalled for an unnecessary. If the customer is not ready, cancel their transaction when they are ready to pay then start. The girl who was helping her name is SALVIA. Bad, poor customer service. I think she shouldn't be working at Lowe's if she does not like to deal with customers go find another job. You don't have to make a customer look stupid by saying oh just stay in line which I already was. You don't have to state the obvious. Stupid girl.

On April 14. 2026, I went to buy a window air conditioner @ The Home Depot in Brea CA, Sal and…read moreAlbaro were so helpful to find the right bracket ac support even explaining to me how to install it myself. Also i'd like to commend Jasmin at the check out counter assisting me to apply for a home depot credit card I got approved and got a nice discount On April 18, I had to return the AC as i needed a bigger BTU, Roman at the return counter was so professional in helping me out get a replacement online making sure all my information are correct and getting back my original discount. Thank you to you all @ The Home Depot Brea CA for a good start on my project hoping now i could finish this soon

On two separate occasions within the past month, while utilizing the self-checkout system, the same…read moreemployee has intervened by physically displacing me without verbal communication and proceeding to operate the screen, specifically selecting the "apply for a Home Depot credit card" option, subsequently gesturing for me to complete the application. In both instances, I reprimanded the individual, instructing them not to interact with the screen without my explicit permission and to refrain from attempting to coerce me into applying for a Home Depot credit card. This practice is highly unethical and potentially more severe. For customers, it is imperative that you do not permit any employee to operate the self-checkout machine without your express consent. You are entitled to complete your transactions with privacy and without being misled into applying for credit. Do not allow them to interact with the screen unless they explain their intended actions and you provide consent. To management, I respectfully request that you cease promoting this particular practice. It is unethical. Please discontinue this behavior. Note also that Home Depot often utilizes an automated response system for addressing issues on Yelp across numerous stores. The reply is nearly identical on all low-rating posts and requests the user to allocate additional time and visit a disguised URL. This does not constitute customer service nor is it appropriate in this context. However, neither is attempting to manipulate customers into applying for credit!

This store must really get hit with thefts. I came here for one item. 7 piece metric crow feet fare…read morenit. I need 15mm for a tight space job. But the rest will come in handy in the future. Only one was in stock. But some low life thief took out the 17mm . I noticed that there were other tools that were stolen out of packaging. A great example is the rubber gasket inside water nozzle. My friend pick up a $3.99 water nozzle and was about to put it in cart. I noticed that half of them were missing the rubber gasket that seals the water connection when the hose is connected. So I put it back and found her one that had rubber gasket inside. So be careful when you buy an item from here. Because some thief probably took what they want and closed packaging . Store employee was helpful and offered me 20% off the tool with missing 17mm. But I decided against it and went to La Mirada location, I did however buy stubby tools and a bunch of HF bags.

Bad experience. Went on a Saturday and the clerk( which I…read moredid not get her name) was rude and wasn't helpful. Went to her a few times that morning for assistances but seems she wasn't present and was not paying attention. Not listening. If she didn't know , kindly ask management or someone that can help her to help the customers. Needs more hands on training and to listen to customers needs, there's alot of resources in that store she could have asked to help the customer. Bad experience