Whenever we have a DIY project at home, we are sure to make at least one or two visits to Ace. They are always so helpful, and we never need to wander through the store trying to find what we need - like we would at HD. They are always great at asking if we need any help finding something and they will take us right to the spot. And if we need any advice on a project, they are sure to have someone available to answer our questions. My pups also love going because they get lots of attention plus treats! We will take our neighborhood Ace over HD any day!! Best service in town! read more

We will not be using this location anymore. We've been loyal customers for years, so today's experience was extremely disappointing. I stopped in to have a key cut for my SUV using key blanks I had already purchased online, only to be told they wouldn't cut them because they weren't purchased from their store. At no point over the years was I ever told this was their policy. After years of supporting this business, they refused to perform a simple key-cutting service. Customer loyalty should count for something. Very disappointing experience. We'll be taking our business elsewhere. read more

placed an order online and it was very easy to pick up at the store. The reason for the two stars is the staff that follow you around in the store, literally looking at you like you're going to steal something. I understand they obviously have theft issues, because there's a person full-time at the door. But then there's thug looking people, especially the woman with the long black hair, that follow you around the store, less than 6 feet in your personal space. I thought she was gonna come over me to get to my husband who she thought was going to steal a jar of jam. We were still in the store, trying to browse, which was impossible to do with a multiple people standing in our way literally as we tried to walk down aisles . Is the jam that good????? should we have bought a case? We finally just had to leave and PAY FOR THE JAM and get our online order. There is no other way to see it other than it was intentionally intimidating. What the actual heck???!!! this is how you treat customers? That you want to come back? shame on you all. read more

I thought I wrote a review for here awhile back but here we go - instead of the usual start Im going straight to 5 because we have been shopping here for quite some time..... Woodward's Ace on Tustin Ave has always been one of our go to hardware stores for a loooong time. They are well stocked, clean. organized, have fresh free popcorn, great knowledgeable staff, and a parrot even oh my! From tools, to fasteners, from lubricants to cleaners, this place has so much stuff squeezed into this place its amazing =) read more

Tried to return a wire (unopened) stripper purchased from a city we moved from. Store would not accept return even though I was willing to accept credit to purchase needed items (more than the stripper was worth). ACE just lost a long time customer. Poor customer service, not many chain stores that would not accept returns purchased from another store. read more

Best Ace Hardware in Orange County! Store is spotless. Shelves are organized. Staff are friendly and knowledgeable. Thinking about getting something but it's locked up? Staff will appear and help you immediately. Ready to checkout and get in line? There is no line because there's 4 friendly cashiers waiting to help you. Feeling snacky? On Saturdays and Sundays, they make fresh popcorn and hand it out to customers. And if you accidentally knock a kernel of popcorn on the floor, a kind employee will sweep it up faster than you can pick it up. Customer service rivals Disneyland. Employees are easy to locate and ask questions to and items are easy to locate with how organized the shelves are. Found everything I needed in one trip. Prices were clearly visible and matched the item below it. Props to the manager of this store! read more

Extremely grateful for the key service today, made my day when they matched my Chevy keys. Genuinely great staff and hospitality you don't see often. Really pleasant place. Extremely grateful. read more

This place is a bit expensive compared to Home Depot. But it has a TON of employees working and it has a ton of customers. Arrived Sunday at 12 noon and it was packed! Had to grab some pipe dope because Teflon tape wasn't cutting it for my water project. $5.99 for oatley brand. There were so many employees working. Like seriously so many damn employees that it was so simple to get help! 5 stars for being amazing customer service and quick to find items! read more

So needed a new self closing hinge for kitchen cabinet. Employee made eye contact with me . Didn't run away like they do at HD. Showed him what I needed. Went right to the cabinet / drawer where item was. Very knowledgeable staff Should have gotten his name. GREAT help ! Item was also cheaper than I expected. Thanks management! ... just wish hours were either 1hr longer or 1 or earlier. read more

I've shopped at many ACE hardware stores and this one by far is amongst the best customer service and knowledgeable staff. I wish the stores closer to me were as professional. They are worth the drive! read more

Woodward's Ace Hardware - Plenty of parking in front - Hardware Stores Near Me - Santa Ana, California

Paul at the Ace Hardware on Tustin Avenue in Santa Ana is an absolute legend. I don't throw that word around, but the guy is seriously one of a kind. Paul knew exactly where everything was, pulled stuff off shelves I would've never found, and even suggested a couple of better options I hadn't thought of. We ended up walking out with everything on our list in 15 minutes. He literally saved us hours of driving around and frustration. The man knows hardware like nobody else, has been there forever, and actually seems to enjoy making sure you leave happy. If you're anywhere near Santa Ana, do yourself a favor and go see Paul. Stores like this only stay great because of guys like him. read more

I'm sure Woodward's Ace Hardware doesn't need many more great reviews but I'll give them another. Great place to go and get what you need and a fine staff to help if you can't find what you're looking for. They also have great ideas on how to help you with whatever your project is. read more

Monica helped me with my return and placing a new order at a good value. I love this hardware store. It is local and always well staffed with informative helpful employees! Thank you. read more

I was shopping for a pellet smoker recently and wanted to support a local business instead of just ordering on Amazon. I found one locally at this ace hardware store which was located just about 5-6 miles away (I'll get back to this in a moment). The great part about it was that I could pick it up in my truck OR Ace would deliver and assemble it for me for FREE (per the Ace hardware website when I entered in my zipcode). I drove up to the shop and the parking lot has plenty of parking and pretty decent foot traffic. I'm not ashamed to admit that I am a fairly big fan of Ace bc they tend to have a bit of everything and normally have employees that know a bit more than the average Home Depot/Lowe's employees (YMMV) I immediately saw the areas for the smokers. After looking around for an employee for 5 minutes, I just went to the register to ask for help. Someone came about 5 mins later to answer some of my questions. I was told that yes they did have the model I wanted in stock but it wasn't new - that I would have to get the floor model. I asked if they had any new ones unbuilt in a box and they said it's unlikely. I pressed to see if they could check and apparently that was an inconvenience based on the employees reaction. But nonetheless she went to check. The employee returned to say they likely didn't have one but wasn't sure. I took measurements and based upon the height of the built smoker, it wouldn't fit in the back of my truck. She then told me no problem bc they will deliver it for me and then asked if I was close by. Yes I said it took me about 10 minutes to get here and I said I think it's about 5.5 miles from my house. I was then informed that they would only do "local" deliveries for free and if I wanted it delivered I would have to pay extra money to get it. So I asked "what is local? 5.5 miles doesn't seem that far?" Apparently it has to be within less than 5 miles of the store or they won't deliver it for free. At this point it didn't feel like things were going to work out. I've been asked to purchase an out of box floor model at full price and pay extra money for delivery bc my house was 0.5 miles outside the free delivery range. I ended up buying the smoker on Amazon for cheaper than in store and I got free shipping directly to my patio. What started off with wanting to support a local business ended up being a waste of my morning that ended in confusion and a bit of frustration. It's unfortunate things worked out this way but just like most businesses, even franchises, your experience will vary dependent on your staff/employees. Had I gone on a different day or spoken to another individual, I likely would have had a completely different experience and outcome. Home Depot and Lowe's is within 5.5 miles of my house :) So I plan to give them all my business moving forward. read more

Great customer service always, last week I went there in search of replacement for front door lock and I was assisted by Frankie He took his time explaining different options and finding the exact replacement. I would highly recommend this store. read more

This review is about front cashier Laurie. We just moved to the area and have been back-and-forth to this location quite a few times for many things around the house. Everyone I have come across in all different departments have been so helpful. Not today! I was unlucky enough to walk up to Laurie's register at the front of the store. My entire interaction with this person was so horrible. Laurie should not be interacting with customers, but rather working in the back or stock room. I didn't get the name of the nice woman who came to see what was happening. Thank you to her for being kind. As for Laurie, whoever is managing this store, please give Laurie more customer service training. She should not be placed in a position where she is interacting with other people. I understand it's just a hardware store, BUT that is all the more reason employees should be helpful and at least a little friendly. People come in there asking for help with projects. I will happily be driving a few miles down Tustin Blvd. to spend my money at Home Depot from now on. read more

Came in to pick up some water hoses for my kitchen sink and John was absolutley the best of help. He gave me some good pointers and was overall super helpful and referred me to talk to Paul the plumbing expert.. This will be my Hardware store from now on! read more

Went in on Tuesday, February 10th, at 3pmish and had a long list of gardening items. I didn't really know where to look, and as I was looking through the sections, a really nice employee named Nancy helped me out. Nancy went above and beyond to help me find all the items on my list. I really appreciate her patience and customer service because nowadays it's really hard to find that in a person who wants to help you and make you feel welcomed and acknowledged. Thank you Nancy you rock!! read more

Everyone who worked there was helpful, its clean but hard to find things. I had to ask where almost everything was. Also everyone was white, workers and shoppers. That was an interesting experience, not sure if its just bc it was orange county or what. Alot of what I needed wasn't there. I'll be looking at harbor freight. read more

Had a great selection of front door knobs available on display. Michael was very helpful in placing our order.

Can't go wrong with Ace Hardware when you're looking for just about anything for your house whether there be a tool or a household item or just about anything you can think of that you might need to fix something. This particular vacation is really at the top of my list due to their excellent selection, great and knowledgeable service and welcoming people . read more

The service at this store is awesome. They are knowledgeable and helpful which is seldom the case at Home Depot or Lowes. They can cost a bit more but they are well-worth it. If I need a part and take the old one to them, I can be sure if they have it they will sell me the correct part and I will not need to return it because it isn't the right one. Their selection of locks and cabinet hardware is excellent. Can't say enough good about this local business! read more

Amazing selection of products and service. Far better than Home Depot for almost anything. Worth making it your first stop

Woodward's Ace Hardware is the BEST! My husband and I went there years ago to purchase door hardware and the employee that brought us back is Tareq. We recently purchased our door hardware for all our new doors and Tareq, once again, was so knowledgeable on all the different brands. His professionalism was second to none. He was incredibly thorough and patient as we were going through the selection process. His service was beyond anything we have experienced and he truly cared about our total satisfaction. Thank you Tareq! read more

Great staff and wide variety of merchandise you cannot get elsewhere. HOWEVER, when I was there today a woman with 2 German Shepards on leashes was there. i don't like dogs. I've had scary encounters with them. She and her dogs were blocking the aisle I wanted to go down. I had to wait for her to leave. An older gentleman was there with his service dog. When those shepherds saw the service dog they aggressively barked at them on 2 different occasions. Very disruptive and scary. Dogs should NOT be allowed unless they are service dogs. read more

Friendly and helpful staff is always available, I've never had to wait around to get assistance. They have everything you need from a hardware store without the hassle of searching through the isles of the big box, construction stores like Home Depot and Lowe's. Prices are a little higher but it's closer to my home and I'm in and out faster which to me offset the slightly higher prices. John help me out today in the plumbing section and he was friendly knowledgeable and got me everything I needed. read more

Service is excellent at this hardware store. They seem to really care about their customers. I'll give them my business from now on.

The best hardware store in the area! Lots of courteous and helpful people working here!

They are a good store with helpful staff. They have tight isles but offer a good selection. Limited parking. read more

Woodward's Ace Hardware - Closet pole sockets - Hardware Stores Near Me - Santa Ana, California

Great service!! People there were so helpful and knowledgeable. Store has everything you need for minor repairs around house.

Ace REALLY IS the helpful hardware place. I came in needing help with a leaky hose bib and Bryan and Ray both went above and beyond to help me salvage and buy the right parts. The parts themselves were inexpensive, yet they spent time fitting them and helping me remove a stripped screw. Wonderful and caring staff. As a side note, I brought my dog and everyone welcomed her and even gave a treat. This really is your helpful, family oriented neighborhood hardware store. Highly recommend! The store has just about everything you need in packed aisles, but won't have the variety a big box store has. In return, they actually have small and "loose" parts so you aren't stuck buying a million of a washer when you could just buy one. AND Someone will actually help you find that tiny washer too. read more

I've gone to this Ace at least 15x this year and never an unpleasant visit. Door greeter/info helper is best to get quick help on where to look. All the cashiers are kind and respectful. Representative Angie assisted me twice today, professional and kind. Great job Ace! read more

Woodward's Ace Hardware - Air filters & air vent - Hardware Stores Near Me - Santa Ana, California

I just had my knives sharpened at Woodward's. Good as new. I was even given a knife roll to transport them in. Helpful employees and a lot of them. Very impressive store! read more

Came here for door hardware that I needed ASAP. I was amazed with their selection. People were so helpful. I did have some issues with my front door handles which Tarek took care of and corrected . Their customer service is excellent and I will be coming back for my next home project. read more

I would like to commend one of your Cashiers ANGIE she went above and beyond in helping us with a return of hardware. She took the time to check our rewards records and another possible number. She then suggested we check to see if it was special orders and had Ron help us. He was able to find the order. Again I really appreciate Angie taking the extra time to help us! And Ron for checking the special order records. These employees are why we shop at this Ace Hardware. read more

This specific location seems to ALWAYS come through for me! It's always populated with plenty of very friendly, capable employees. And, if the first employee can't fairly quickly supply me the solution I'm looking for, they are quick to call in another employee who is exactly capable. Such was my experience yesterday, when very-friendly Bruce called in a nearby employee to successfully help out. Although I do sometimes go to either of two more conveniently located Home Depots (with their massive stock), I'm super happy to maybe pay a tiny bit more more at Woodward's, because I get SO MUCH MORE in customer service and predictable satisfaction! read more

The window screen and frame replacement (if necessary) at Woodward's is perfect! I tried, without success, to find a reliable mobile service to replace our screens. Thank goodness I put in a little effort to remove my screens/frames and take them in to Woodward's for repair. Jeffrey did an outstanding job while replacing the frames and screens. He gave me the option to decide if I wanted/needed frame replacement and I did. The pricing was surprisingly reasonable and much less than having a mobile service do the job. Thanks to Jeffrey for a job (very) well done. Oh! The turn around time is very quick. read more

Fantastic customer service. - best place to go for BBQ help - ai needed help grill top and flavor bars - got just what I needed !

Car key battery died and I was freaking out about how to get back into my car and start it since the alarm won't allow you to start the engine even with the key once the alarm has been tripped. Luckily the battery had one more click left in it and I quickly did a search for the closest hardware store. The search brought me to Woodward's Ace Hardware. A prominent banner in the front proclaims it a JD Power Award winner for customer satisfaction 12 out of 13 years. I was happy to see the awards were very justified. I walk in and was greeted by the checkout clerks. I asked in they sold car key remote batteries and the clerk pointed me to the key cut counter where they would change it for me and referred me to the specific aisle number for extra convenience. I later spotted the battery display right across from the checkout stands. The difference between buying your necessary items from a place like this vs at a big box store is the extra service steps they offer like this one. I'm pretty sure if I were at a less customer service sensitive store they would have just pointed me to the batteries and let me flounder on my own. I don't walk around with the tiny Phillips head screwdriver required to change out the battery so I would indeed have been a bit SOL. The guys at the key cut counter are a friendly bunch. They quickly set to opening up my remote and changed the battery without my having to ask. They recycled my old battery and sent me to the front to pay. Trusting, friendly service is always appreciated. I would refer anyone who needs anything hardware relate to come to Woodward's! read more

I am beyond grateful for the staff at Ace Hardware. Every time I come to this location, I receive the help I need. I'm not just talking about finding the right item. I mean "here is what you're looking for", "this is how you do it!", "come back if that didn't work and we can try to find another solution." Two weeks ago I became a Ace Hardware member because I come here so often. read more