Very rude driver refused to board me even with paid ticket so I have missed a specialist…read more appointment the next morning I have been waiting for several months the driver of the bus acted rude refusing me to board with sadistic grimace feeling his total power over me at that moment. and in case if there is an accident a moral of such a driver might cause people left behind as he clearly demonstrated his abilities to do that. To add an insult to injury this company banned me from their service and the best fact is all of this for no apparent reason but in reality when I have asked him not to talk to elderly people he was servicing rude Many people here might agree with me one way or another but EBUS overall rating speaks..

If I could give 0 stars I would. Call centre customer service by Kathryn in Kelowna office was…read morehorrendous. Could care less that EBUS overbooked the bus and my son was left stranded in Merritt. Asked to speak to a manager, but was denied, nor would she give me her manager's name, so I could reach out to her myself. Left figuring out where he would sleep for the night on my own dime. If you want a reliable way of commuting, do not book EBUS.

Took Cantrail from Seattle to Vancouver, BC, and back. We actually meant to take the train all the…read moreway but made a first-timer mistake when booking our tickets. The buses were clean and fairly comfortable, though. There is a bathroom but we didn't use it so we can't say anything else about it other than there was one. The border check was smooth and quick on the way to Canada, but coming back to the US took longer. For those of you who smoke/vape, there wasn't anywhere to do that going back to the US. Our travel was fine, but I wish there was a sign or that the driver would remind people to use a headset or earbuds. We listened to someone play a zombie shooting game for almost the whole 4 hours back to Seattle. There were a couple of us who mentioned or kept looking over at the gamer but they were oblivious to everyone else around.

I had a wonderful experience working with Cantrail Coach Lines to coordinate transportation to…read morevarious activities for a week-long business trip. The admin team was incredible when we needed to reschedule one trip and cancel another due to inclement weather; and the drivers for the activities we were able to attend were friendly and accommodating. Highly recommended!

Everything! And the price was better than expected…read more 29 very happy passengers. Very clean, comfortable and on tim

Chartered a tour bus to transport a large group of 23 from a hotel in Bellingham Washington to the…read morecruise ship terminal in Vancouver Canada. Rose the owner was amazing to work with. Quick to reply and had excellent communication setting everything up for the trip. Our driver Jack was right on time for both pick ups and did an excellent job. Wish we had more time in Vancouver to do the local things and have them give us a tour. Will definitely book with Bestcan tours again.

I am extremely disappointed by Greyhound Lines! I booked round trip bus tickets with them to go to…read moreSeattle, my ticket showed that my return from seattle to Vancouver was at 2:30pm. I arrived at my destination at 2:15pm just to find out that the bus had already left an hour before. They don't have a desk or any customer service rep there, I called their toll free number right away and told them that my ticket shows 2:30pm so why did the bus leave an hour before... they said it was because of daylight saving changes that the bus left an hour before... how silly is that??? Daylight saving happens every year and I'm shocked that Greyhound keeps making the same mistake. I had to get back the same day but they had no space for any bus on that day, so they told me that they will give me a full refund on my tickets, I just have to send them an email. I ended up booking a last minute train which costed me the same price as my two way ticket with Greyhound. I suffered a massive financial loss because of Greyhound's silly mistake. The customer service responded to my email saying that they apologize for the inconvenience and are willing to be give a voucher for half the price I paid and the voucher would only be valid for 3months!! This is after the customer rep on the phone assured me a full refund... I demanded a full refund because I suffered a big loss because of their mistake. They eventually agreed to give me a refund for 3/4th of the price that I paid. I told them I want a full refund because the return train tickets I had to book were so expensive and I had to bare that cost because of you. They decided to ignore everything I was saying and kept copy-pasting the same message to me over and over again without addressing any of my issues. They don't have a phone line, only emails, and it's probably because they get a lot of angry calls from customers because of their terrible service. I would have not been this upset if they would have had the courtesy to respond to my concerns like a human being instead of copy pasting the same message over and over again. It felt like I was talking to a wall, and worst part is I paid such a hefty amount because of no fault of my own! I'm very disappointed with their customer service and will probably never take Greyhound again.

Horrendous. The most recent trip with Greyhound had the bus break down in route to Vancouver from…read moreSeattle. The driver gave us no updates while randomly pulling over inexplicably. We had to overhear him on the phone trying to troubleshoot some problem. Needless to say it didn't help. His and their solution? Try to find US Uber drivers to come over the border and take everyone home! Being midnight and in the middle of nowhere this didn't work, to no one's surprise. I can't believe a company this age and scale had no contingency plan in place for an event. Not the first time their beater buses have broken down I'd guess. We could then overhear him asking for the next bus up from Seattle to take people with them. That bus would leave from Seattle at roughly 8am and likely arrive 3 hours later. So we would have had to sleep on the bus a solid 8 hours. Then he started asking people for their friends and family to take them home. Having enough of this situation I called a cab which took me and 3 other passengers to the destination. Greyhound won't refund my ticket or the cost of the cab. Great service! Avoid if you can. (Flixbus is also owned by Greyhound so good luck to us all)

I booked a ticket from BC to Calgary and changing the time of the departure from BC, was difficult…read morea lot of emails back and forth from staff but conatcing someone on the phone was nearly impossible. They insist on you phoneing them to make changes.

After the first leg of my trip I was ready to write an excellent review. Going from Kamloops to…read moreYVR, I left my suitcase on the bus. I emailed, had quick replies and my problem was solved by meeting the bus before it left in the morning and I was very appreciative of the customer service. Then came the return trip. We had a replacement bus to start off because the transmission was having problems on the actual bus. After a couple of stops, they transferred us to the bus that they knew had a faulty transmission and sent us over the Coquihalla. The bus driver had to stop the bus to get out and do something to do a reset and then we'd go again until it failed again. By the time we arrived in Merritt the reset didn't work anymore and we had to sit in the bus while the driver, who I assume is not a mechanic, changed a module or part to get it running again. From my seat I could see the dashlight warning of transmission problems. We made it to Kamloops eventually, but that bus was supposed to go all the way to Calgary. I don't know what happened after I got off the bus, but the drivers were not very happy with their situation. Stuff happens and sometimes you just have to do the best you can, but the bus company knowingly put us on the bus that had a malfunctioning transmission. It didn't just happen by accident along the way. If this is a safety first company, I don't think that would be acceptable. There was also an incident at the Vancouver station where a male passenger was yelling insulting profanities, quite violently and the woman in the seat behind me was crying and saying "I don't want to get stabbed, I was in a bus where someone got stabbed," which made me very uncomfortable and I'm sure others as well...especially the lady behind me. The driver just yelled at the guy to shut up or he'll call the cops, but let him stay on the bus. I was a bit freaked out by that as there were some scary words coming out of that guy. I guess it worked because I didn't hear anything else from him for the trip, but it would seem reasonable to just kick him off. Long story...strange trip home, but the trip from Kamloops to YVR was fine.

Yesterday, Monday February 11th, it snowed it Vancouver. Not much, compared to other places in the…read moreworld that get snow, but it brought our entire transit system to a halt. All day there was one problem or another with one of the skytrain lines, including the Canada Line, and most, if not all, of the buses were completely fucked, including the #25, but that's hardly a surprise. On a normal day, the #25 is unreliable, late, doesn't show up, over crowded, and passes people up, even when not full. Well, according to the Translink alerts (which are always put up well after Translink is aware of the problem, so even if you check before you leave, there could have been a major problem for the past half hour that Translink hasn't bothered updating on their website, so you get caught up in the problem -- yeah, I speak from personal experience), yesterday many of the morning buses had been cancelled and the rest delayed, which is really no different than a typical day, although this time Translink could blame it on the snow. Luckily I didn't have to work yesterday, so I stayed in, missing all the transit chaos. However, today I had to go into work, and I was worried about how fucked up transit would be, so I left super early, hoping to get to work BEFORE any major problems occurred, and to allow extra time in case there were major problems. I got to the #25 bus stop, not even expecting any buses to be running that morning, but to my surprise, just as I was approaching the bus stop, where two other people were waiting for who knows how long, I saw a bus coming. Perfect timing! But of course it was too good to be true, and as usual, the bus, which was NOT full, passed us up! Not only was I enraged because the bus passed me up (it had nothing to do with the snow and was just typical #25 bullshit), but I was worried because that could have been the only bus running that morning, and the next bus (if there were one), could have been an hour away, if it was anything like yesterday. Luckily another bus DID come, 7.5 minutes later, BUT, I should not have had to wait, as the first bus was NOT full. The driver of the second bus that came made an effort to let everyone on, even though the bus was getting pretty full (because the first driver was passing everyone up). If the bus is legitimately full, I understand that a bus may have to pass people up, although passing people up in the first place is a Translink fail, as it indicates that they don't have enough capacity on the route in the first place, and that something needs to be done (increased service, longer buses, modify the route or times, etc). So yeah, this morning's commute was not good, but it had nothing to do with the snow - it was 100% Translink's fault. (Luckily the Canada Line was running, so I didn't have trouble on that end, except for a woman who blocked the door after she got on the train, which was not crowded, causing me to nearly miss the train as I was trying to get past her.) In summary: the snow was no problem on my commute today, and the #25 bus did its usual pass up, even though it wasn't full. [Yelp collections: Planes, Trains, and Automobiles]

Good route and convenient but is never on time, which is ok other than the fact that in summer it's…read moreunbearably hot with glass bus stops providing no shade and the next bus is 15 (+- 5) mins away.