Dr. Katarina literally changed my life. I went to her in desperation after another well-known…read morehearing clinic told me my particular hearing loss couldn't be solved by any hearing aids yet invented! Katarina did a thorough exam and to my surprise put in a demo hearing aid at the end of my exam that enabled me to hear all the sounds I had been missing all these years! How could that be? Well, I looked into it and Katarina is an audiologist while the person I saw (twice) at the other place is a Hearing Instrument Practioner (HIP). Most customers may be well served by a HIP but for those of us with a bit more complicated situation, an audiologist like Dr Katarina is needed. Of course she can help those with more common hearing issues too. Within a week or two after my assessment I got my own customized hearing aid. Over a series of complementary appointments Katarina slowly increased the volume of the hearing aid and showed me how to care for it. Right from day one it felt comfortable to the point I forget I am wearing anything - no problems at all. I found Katarina to be very professional, kind and personable. Her competence is obvious as soon as you meet her. She told me her oldest patient is 102 (!) and her youngest is in her early teens. Her new office is bright and attractive. The location is convenient and comes with easy, free parking under the building or on surrounding streets.

On my first phone call with Dr. Vavrovicova I realized what a caring and kind doctor she is. I…read morejust moved to Vancouver and needed to use my hearing aids warranty. None of the other clinics would even try to help me. Dr. Vavrovicova immediately asked me to come to her office so she could give me a loaner as I was not able to use my hearing aids. When I met her in her office, she made time to check my ears and my hearing aids. Needless to say, I am forever in her debt. Thank you!

Do NOT go to the NexGen hearing downtown or the North Vancouver locations to see dr. amir soltani…read more During my first appointment with him, he forced me to sit with headphones on to listen to sounds that were extremely painful to experience. When I told him to stop and that the sounds were way too painful for my brain, ears and nervous system, he glared with a very disturbing and angry face and yelled at me these exact words " Do you want to continue, yes or no? yes or no? If you do not listen to this, you are wasting my time! " Then when I asked him some questions about his experiences working with my audiology disorders he clearly was insulted by my questions and he very clearly stuck his middle finger up at me, while pretending to scratch his face. And then when I was in an isolation booth for one more test, I asked him a question about the test, and he did the exact same thing. He pretended to scratch his face while sticking his middle finger up at me and glaring at me throwing daggers at me with his eyes, like he wanted to kill me. I kid you not, this dr. of audiology did this to me, while I was attempting to seek audiology help from him. It was an extremely disturbing experience attempting to seek audiology help with dr. amir soltani. I filed a complaint with his manager, and I honestly don't think she did anything about it. I have filed a complaint about his disturbing conduct to the college of audiologists, and of course, the college review panel claimed he did nothing wrong. I do not think that what I experienced from amir soltani was his ' bedside manners ' or even his Persian heritage, I think that what I experienced from him was a sign of his obvious mental health problems and temper. A patient has every right to ask any licensed medical practitioner, or specialist, specific questions about the test being recommended to them, and about the practitioner or specialist's experiences. If a practitioner or specialist becomes insulted by these questions being asked of them by a patient, especially to the point where the response is anger and/or an implied " $#@! you!!! " Then the practitioner or specialist should NOT be working with any patients, unless they receive professional mental health help and support and have become healthy.

Terrible experience with the Hearing Instrument Practitioner at HearingLife, in Jericho Plaza, 4th…read more& Alma, Vancouver. I found Susheela Baru to be dour, terse & insulting. I had been attending this clinic since 2015 & all previous clinicians were great. I was ready to spend $6000+ on new hearing aids, but shall not be giving this company my business and have found a private audiologist who is lovely. I have since learned that several others patients have also transferred away from this NexGen/HearingLife branch because of issues with Ms. Baru.

They were so kind and treated me so well! The receptionist is top notch. Will definitely return…read more Heartily recommend.

I made my appointment to make sure I can hear good for law school? I have Factor V Leiden I'm…read moreallergic to Alcohol and narcotics I have to carry an EpiPen I arrive to my hearing appointment in a good kind way the doctor misplaced her phone and thought that I took it I had another appointment after at Costco I had to sit in the office until she found her phone she didn't even apologize I felt uncomfortable

My experience with Mainland Hearing and with the Audiologist, Dr. Soltani was first rate. Hearing…read moreAids are expensive and if not fitted and adjusted correctly can be a huge disappointment to the wearer. Through several visits with Dr. Soltani he made certain that I chose the correct aid, and that it was fitted correctly and was adjusted to my personal needs. Dr. Soltani 's professionalism, patience and knowledge has increased my quality of life because of my hearing aid. If I had to give one piece of advise to people thinking of buying a hearing aid, it would be this: don't waste your money and time going to the big box stores as you will not get the service or satisfaction that you would get by going to a professional and experienced Audiologist like Dr. Soltani.

Wavefront Centre for Communication Accessibility has proven to me to be a "dis"organization, with…read moreVery poor communication skills ( which is sad for a company that is based on trying to improve communications abilities for their patients, and that has the word communication in it ). And I have also learned recently that there has been a history of abuse and " inappropriate " conduct from upper management towards their staff. I was a very " patient " patient of 2 locations for over 2 years while seeking help for my moderate hearing loss, very severe tinnitus, and very severe hyperacusis. My first experience was with an audiologist at the Willow street location P----- is a TRT trained audiologist and she seemed eager to help me, but she continually very abruptly spoke over the top of my answer to every question that she asked me which caused me unnecessary confusion and stress. And the receptionist at the same clinic, S---- R---- made her interactions with me very inappropriately personal in nature in the ways that she would ask me questions about my choices in audiology care that were meant to be strictly between myself and the audiologist. On top of that, P----- ( the audiologist I tried to work with ) decided to quit the organization without providing myself, and her management, any notice. In the last hour of her last day of work with Wavefront she emailed me to let me know that she was resigning that day and that I should work with someone else. I later learned from one of her colleagues that there was dozens of other Wavefront Center for Communication Accessibility audiologists and administration staff that quit the organization in a sort of " mass exodus " as, apparently there were multiple reports of derogatory verbal abuse and " inappropriate " conduct from the CEO and management to some of their audiologists and admin team. Now, after I spoke with the new CEO, h---, on the phone, I was granted an expedited appt with the last remaining TRT trained audiologist at the head office in Mount Pleasant, G----. However when the appt time came I arrived to learn that she works with a student present during every appt with her patients. I can understand that she does this to help the organization to train new audiologists, but it is definitely not appropriate to not notify each patient of this beforehand. ( I was told by the reception that my appt was with ' G---- ' and no one else. ) When I asked G----- why and asked that my hearing test be done with just her she said " No. "I said " I was not told that by you or the admin staff or the CEO, so can you explain why, G----? " And she said " No, I do not think that I have to explain that to you. Would you like to proceed? " So, I thought that was actually very ignorant of G----. I finished my updated hearing test as it was needed to get my new in-ear tinnitus masker / hearing aid devices from the organization. I told the new CEO, h---- what I experienced and he agreed with me that I should have been notified that beforehand. The devices I waited over a year for were finally ordered and finally arrived. When at the head office for the fitting, excited to finally have my new tinnitus maskers the male audiologist, named n---, greeted me. While walking down a rather long hallway to the appt room, nick asked me " how has your day been so far? " which I answered. Yet he chose to ask me the same question 2 more times. Strange. I then asked for the appt room door to be closed, for privacy, focus and because of distracting audio and visuals in the hallway. The audiologist said no. The appt room doors were always closed at their other location, so I told him and the CEO so. I was then informed by the CEO that they could not accommodate that and that they will no longer be able to help me. If I were them, I would be offering me the same appt at a different clinic, and I suggested that to him and have received no response from the CEO I am considering filing a lawsuit against Wavefront Center for these reasons.

I am so pleased with this company. I have been wearing hearing aids for at least 10 years now. I've…read morerecently discovered Wavefront Centre for communications, what a huge difference. They are a nonprofit organization, so they don't have an ulterior motive. They test your hearing, fix your existing hearing aids, and also lend you replacements, while yours are in getting repaired. I bought new hearing aids from them, I have never been as pleased as I am with my new pair. I can turn them up and down myself. I also got them custom fitted into my ear canal. What a huge difference, in hearing. When you can't hear, and you go to a hearing aid company, you are at their mercy to how much or how little help you will get. I highly recommend Wavefront Centre for Communications . I don't think you'll be disappointed!

The receptionist was pleasant and informative, however she spoke especially soft which is ironic…read morefor a place dedicated to hearing management. Don't be confused as I was, at first, when she refers to your having an appointment for plugs (earplugs). A simple setup where for a pair of sleeping earplugs (super comfy without a measurable decibel rating which isn't encouraging), a stirrup of cotton is placed into both ear canals with the injection of a liquid putty material which prior to setting in 5 minutes, your advised to open and close at least five time to help form any allowances of canal movement. You then choose from a few colour options, are led up front to pay, and advised they'll contact you in two weeks. Fingers crossed. Referred by my boss at the dental clinic (her husband was a huge snorer prior to two operations to help relieve it or at least reduce)

Do not recommend this place for custom earplugs. When I called to make an appt, I was told it takes…read more2 weeks for custom earplugs. When I went there to take moulds, they told me it takes 3 weeks, because they are busy but it took 4 weeks. I had 2 weeks to test them. I did and they did not work for me. They barely blocked any noise and were too small, I had difficulty removing them from my ears. They needed a string or something ti grab by. I went back for a better fitting. Only then I was told if I want any adjusting on the plugs, there may be small fee for that and they will let me know. They said they are very busy, so it may be a while. When I did not hear from them for 5 weeks I called the office. I was told, they left me a message 3 weeks ago, that I never got and they werent able to tell what # they called. I was told rhey never adjusted the plugs, cause I have to pay full fee all over again to have that done. So 2 months later and I had no plugs. If i wanted plugs that "maybe" would work, it would have cost me twice the fee???? What kind of service is that? And what happened to " we make the product to your satisfaction" service? 2x fee?? No thanx! I guess they deserve at least one star, cause they were at least able to refunded my money (first fee). Oh yeah, they also mispelled my name, and I handed them my ID .....

Dr. Ataee is wonderful...he is caring, personable and conscientious. I'm not very happy with my…read morepricey hearing aids, but couldn't blame Reza for it...he has done his utmost to make me happy with my new aids, and hopefully I will be, down the road. Blessings!

Dr. ATAEE is an expert in his field. He provide a clear end precise explanation of the tests and…read moreexplains the result. His recommendations are thoughtful and considerate. He continues to monitor the hearing aid's performance and makes adjustments to improve the performance.

The hearing industry, especially in Richmond, BC, is hugely competitive. There are quite a number…read moreof audiologists serving the community. From my experience and those of others, some feedbacks about the service they had received from practitioners have not been complimentary. The reasons are varied. Thus, when I was received at CONNECT HEARING, Sharon at reception, and Tiffany, the audiologist, exceeded my expectations. They are very professional, receptive, and very friendly. Never in a moment did I feel uncomfortable or obliging. I say this because others with diplomas and certificates hanging in their offices made me feel like I was "taking too much of their time". "Helping patients resolve their problems to their great satisfaction" is the objective of those who are truly professionals. And this is what Tiffany at CONNECT HEARING amply represents. The hearing test she conducted was very thorough. She explained the steps she took to program the HAs. Most of all, she made sure that my HAs effectively resolve my hearing deficiency by recommending a trial period and booked a return appointment for proper adjustment if necessary. Properly configured and programmed, my Phonak marvels work like a charm. This approach to her profession convinced me that she is very accomplished. I have no hesitation to recommend her to anyone requiring the services of an audiologist. Thank you, Tiffany and Sharon!

Tiffany Ip was my Audiologist - she is EXCELLENT; walked me through the process for hearing…read moretesting, then ordering(billed to my insurer directly), tested the product once received(came in quick time), & was available for followup/after care. She speaks English, a Chinese language(not sure if Cantonese or Mandarin), medical jargon, & just regular folks (She answered my questions in either jargon or human, whichever I wanted) The initial hearing test is free! What you'll pay for hearing aids depends on style & your insurance coverage; mine were $4K full price, but I paid $0.00, including three years full warranty; free battery replacements when needed, & one complete replacement, if I lose them or they're destroyed. Quality product, quality people I'm in a wheelchair, so accommodations had to be made, & the staff were great. The first person you'll meet is Sharon at te front desk; SOO nice! She'll answer questions, too, but, of course, will direct technical questions to the hearing professionals on staff. Parking in front & back (main building entrance in front, but accessible from back; wheelchair uses need to park in back & wheel around the building, & up a gentle ramp to get in.); I came by 401 bus, which dropped me right on the corner after a 1.5 minute ride from Brighouse Station. Honestly, I'd consider trveling here from other Metro Vancouver cities -- they're that good! My hearing aids fit & work beautifully (& are completely discreet--nobody's noticed them yet!); they're small enough I can put my Bluetooth earpiece on over top no problem. .