Update time. We've owned our Mattress Lot memory foam mattress since 2011, which makes it (gulp) 15…read moreyears old. I wish I remembered the brand and item name, because it's still AMAZING! Comfortable, non-sagging, and just a delight to slide into every night. All these years later, we still smile fondly every time we drive past the Mattress Lot.

Stopped in because I desperately needed a new pillow. Spencer O helped me, and he was great…read more Found the type of pillow I needed and was able to try a few out so it was so much better than on line. I would definitely recommend shopping here.

5/5 for James' service and operational efficiency 3/5 for…read moreMattress Firm's business technology services I recently purchased a mattress from Mattress Firm and wanted to share my experience, both the positives and what needs attention. We were interested in a clearance mattress that was being discontinued, and after spending time in the store testing several models, I decided to purchase it. The system showed that one mattress was still available in inventory, so I went ahead and completed the purchase. A few days later, I received confirmation that my mattress would be shipped and delivery was scheduled. Unfortunately, just before delivery, we were contacted and told that the mattress was no longer in stock and that the inventory system had been incorrect. This was extremely disappointing. From what I understand, this issue happens because the system tracks items based on logical counts rather than real-time physical verification. It seems that the warehouse and retail systems don't always sync immediately, so an item can appear available even when it's not. This creates unnecessary frustration for customers and damages trust, especially when buying clearance or limited-stock items. That said, I want to highlight James, the Assistant Manager, who was incredibly professional, accommodating, and understanding throughout this situation. He went out of his way to help us find another mattress that suited our needs and offered us a great deal to make things right. Thanks to James, we still left the store feeling taken care of and confident in our final choice. If Mattress Firm wants to improve customer satisfaction and trust, they should think about transitioning and investing in a more reliable inventory tracking system that syncs warehouse and store data in real time. Adding a verification step before finalizing purchases would also help ensure that items shown as "in stock" are truly available. Incorporating technologies like RFID scanning or AI-based inventory forecasting could help prevent these errors altogether. These improvements would go a long way toward reducing cancellations and allowing great employees like James to keep delivering the excellent service that keeps customers coming back. Despite all of this, we've tossed our old bed aside and have been thoroughly enjoying our new Beautyrest. If you ever come across needing a new mattress, ask for James!

It was time to get a new mattress so we decided to go for a king this time around. Upon entering…read morethe store the sales associate greeted us but didn't give us the impression that she needed to "sell us. " once we had looked around sufficiently, she approached asking a few question to guate our level of interest in purchasing. Once she knew we were interested in make a purchase she walked us slowly toward what we were looking for as it pertained to sleep style, level of firmness etc. we gave her the budget we were working with and she went to work. Between some light conversation and us laying awkwardly on the bed in from the the associate, we arrived to a decision and made the purchase. The prices range of course so make certain you go in with a budget unless money is no object to you.

Tim was patient and knowledgeable. We were going back and forth on mattresses yet he let us take…read moreour time and wanted to make sure we got the best mattress for what we needed. No pressure, no hardcore sales pitch, just good ol' fashioned customer service. This is the second mattress we got from Tim and it won't be the last.

I bought a mattress from this store on Mill Plain and it was to hard. So I exchanged it for one…read morethey said was soft and it was like trying to sleep on a slab of concrete Today I went to the store and they basically told me I would just have to deal with it. Maybe I could get a mattress topper. Mind you I have had this mattress less than 30 days and that was the best they could do for me. My left leg is numb from trying to sleep on this mattress very concerned about getting bed sores. Now I'm sleeping in my lift chair because I hurt so much. I don't recommend this store for anyone.

We needed a twin bed tomorrow. Mattress firm had sale that fit the bill. Online it said it could be…read moredelivered next day. I thought I needed to go eye to eye so I went into the store to be sure. It is a good thing I did, seems the ordering goes through Texas. Dave was in the store, I showed him the cart on the app. Not everything was in stock for tomorrow. He spent a good 15 minutes going back and forth between the computer and a printed sheet. He showed me alternatives for the box springs/ frame/ pedestal/ base in the showroom then checked inventory. We needed a specific configuration on short notice and Dave finally matched up the right hardware to go with the mattress and set up delivery for tomorrow. There's no way I could have put that deal together on the app. I thought people should know.

Shawn was amazing, he went above and beyond helping my husband and I pick a mattress. He was…read moreextremely patient and answered all of our questions. Not once did he ever seem irritated or annoyed that we were taking forever. He is extremely sweet and professional. Working with him was an absolutely wonderful experience. He was extremely knowledgable about every single mattress product. I would highly recommend this business and especially his expertise. Thank you so much Shawn, working with you was amazing. My husband and I are extremely grateful. Thank you

Service with Carrie was fine. Selection of product was okay. Value for your dollar seems okay…read more Breakdown was in communication, had to call the store to get an update on delivery. Delivery arrived, a regular driver and a trainee. Trainee was attentive spotting a problem when the trainer was yanking on the plastic cover on the old mattress that was wrapped around a sprinkler head. Again when they were removing the old mattress, the trainer almost took out a glass light cover. The trainee quickly moved the mattress avoiding an accident. Suggest maybe checking one of the other stores when deciding on a new mattress. Or at least hauling the product yourself.

I had an outstanding experience at Mattress Superstore thanks to Paul. He was an amazing…read moresalesman--knowledgeable, patient, and genuinely cared about helping me find the right mattress rather than just making a sale. Paul took the time to explain options clearly, answered all my questions, and made the entire process easy and stress-free. On top of that I read the great reviews before coming and that's why I came because of the great feedback. His professionalism and friendly attitude truly set him apart. If you're shopping for a mattress, ask for Paul--you'll be in great hands. I got me a Temper-Pedic! Lay at your expense cause you'll never be the same lol Highly recommend Mattress Superstore and especially Paul!

Best night sleep in a long time! Thanks Chris for your expertise in helping us choose the right…read morebed for us. Great selection. Better prices. Super knowledgeable on the right bed to fit your specific needs. You should buy your next bed from this guy.

From the owner: Your floor model outlet store, Sealy, Serta, Simmons. Here's the deal you get the mattress that sat…read moreon a show room floor, never used, for a 3rd of the price... instead of paying $800 or $900 even $1200 for a mattress, you get a Simmons Beautyrest or a Serta Anniversary for a 3rd of the price. These come from Macy's or Standard Furniture..and a few other well known Mattress outlet stores. After you shop around for a mattress come look at these and you see that I am the best price in town...Thank you for looking.

Very happy with the service we received from Janna. She was friendly & helpful without being pushy…read more They were having a Memorial Day sale so we got a fantastic deal. Janna was great at answering all of our questions. I highly recommend shopping at the store if you're looking for a new mattress. Unfortunately the mattress we purchased ended up not working out for us and we were happy with the response and the quick turnaround we received.

In need of a new mattress for my adjustable frame, I started the unpleasant process of shopping for…read moreand trying out new mattresses. It's impossible to buy a mattress without test driving, but who wants to lay down and roll around on a mattress that so many others have done the same? Some of the stores I visited had mattresses so dirty, I wouldn't touch them let alone lie down on one! Since I bought my last mattress from Mattress Firm at Cascade Station while they were under a different name, I decided to go back there. I'm so glad I did! I was lucky enough to work with Amanda, who is up to date and knowledgeable on the new technologies and able to explain it. Rather than push me towards a specific mattress, she asked questions and listened to my needs and then pointed me to just a few to test and hone pd in on my version of comfort. Amanda is customer oriented and really knows her stuff! I bought my new mattress and I gave it a few weeks but it felt too hard. I wanted Firm but this was really hard. I went back to the store and Amanda explained that it does take awhile to break in a new bed. She recommended a topper for the break-in period. She was more than happy to do an exchange, but explained that if I went for a less Firm bed that immediately felt comfortable, when it was broken in, it would be too soft. So I followed her recommendation and got a topper and have slept so comfortably ever since! Not only does the topper give me that little bit of cushion, it has a cooling pad which counteracts the heat that most new mattresses give off. Sales people are always nice when selling you something, but not all are accommodating when issues arise. Amanda is consistent! She is there to help customers make the best choice based on their unique needs. She truly wants customers to have the best experience both in the store and when they get their bed home. Amanda is professional, knowledgeable, customer oriented and just a delight to work with transforming what can be an unpleasant experience into a painfree, hassle free fun experience. Thanks, Amanda!!!

went sofa and loveseat shopping today. Trying to decide between new and used. Went to another…read morefurniture store nearby and decided to check this out even though it said mattresses... they had good reviews, so we stopped in. Sales people drive me up the wall and I've walked out of many a store as a result. Cheryl, the store manager has been there for 25 years and she was more like shopping with my neighbor . She offered to make a deal and beat out the other store for what we were looking for. Jesse was also very down to earth and helpful. It was quick and painless and I didnt leave feeling greasy and ripped off. I cant wait for it to be delivered in 3 days! Other stores quoted 2 months to get sofas!

We've come here about four times over the years to buy mattresses for friends/family. Excellent…read morevalue and great customer service!