The Precision team installed a new Goodman AC unit recently at my house. It works BEAUTIFULLY…read more keeping the house very cool but there is a slight pulsing noise I still hear from the compressor. Tim and Eduard (and others on the team) have been and are working diligently to help quiet the noise down for me. I am unfortunately sensitive to noise. The entire team has been VERY prompt in addressing my issues and in coming out to my house. We are almost there in dampening the noise a little further. This team is wonderful and cares deeply about having happy customers. I am so appreciative!

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?

Jorge was great! Super professional, quick and easy. Soooo much better than taking it to a shop…read more 100% will be calling Jorge again.

Great service Great communication…read moreGood price Quick service Had throddle body issues and he was quick to remove and replace the part. Definitely will come to them again for any future car issues

I went in recently for a brake job- I could feel them failing. After being quoted upwards of $800…read moreat other places, I found Mark at Brake Zone. My brakes cost just over $300. However, my GMC was in need of more repairs. It has almost 100,000 miles on it so it wasn't surprising. So, yes, I had to pay more when I left but my car is running so great now. Not only that, Mark had the mechanic save all the failing/older parts so that I was able to see what was done. I didn't feel as if I was being taken advantage of. I have recommended Brake Zone to a few people already and will be taking my other car in for general maintenance too. If you want a good deal with peace of mind, I highly recommend going in to see Mark.

Good people work here! They are diligent and get your car in and out quickly…read more I have taken vehicles to them for about 5 years now in their first location and their latest!

Highly recommend. I know nothing about cars , and felt that they were really honest and…read moretransparent. They did my first inspection when I bought my car in 2017, and fixed the breaks just before I sold it in 2025

Called to make an appointment for an oil change and they were booked out…read more The gentleman put me on a waitlist and said he's call me with any cancellations. Called me the next day! Gave me a ride in the rain. And finished within 2 hours. Fantastic service - really appreciate it!