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West Valley City, UT

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VanCraft Campervans

5.0 (1 review)
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4 months ago

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Motor Sportsland RV Center

Motor Sportsland RV Center

(78 reviews)

I would not recommend.. At this point if I could give a 0 I would. We purchased a brand new trailer…read morefrom Motor Sportsland in Feb 2024. I have had the trailer in the shop more times than it should have been from a leak in the window, back door needed replaced, fuel pump circuit board went bad and needed replaced, a slit in the flooring when we purchased it was fixed. The manufacturer of the trailer, Eclipse, recently went out of business and I am having more issues with the trailer that need repaired. The most recent issue is with the molding and trim on the front of the trailer, which if not repaired will cause water damage. Motor Sportsland has agreed that this would be a warranty issue covered under the manufacturer warranty but they are not covering the warranty for Eclipse and now I have to pay out of pocket. I also purchased an extended warranty, which I am being told isn't going to cover the trim and from what I am seeing isn't going to cover much of anything. Recently we had an issue with power, while the trailer was not getting the back door replaced we asked them to look at the solar. They told us the solar panel is bad and although covered under the manufacture warranty I would have to pay for shipping and the shop fees to have it replaced. After doing some of our own troubleshooting the panel is fine and appears to be a short somewhere else. While in the shop I now have pink glue all over the side of my trailer where they did not take proper precautions when spraying another trailer. If you are looking for someone to stand behind what they sell I would not purchase from Motor Sportsland. I purchased a trailer and a warranty in good faith and I have had nothing but heartache.

We have been going to this place for approximately 10 years. Each time I enter the staff is amazing…read moresuper helpful upfront and honest. I can't thank them enough for all they've done for me and my family.

Parris RV - Parris RV

Parris RV

(141 reviews)

We had a great experience with Parris North in Murray. Steven was great. He knew so much about the…read moretrailer we wanted. He knew even more than you think he would due to him coming from the service department. Jake did our financing and here was great also. He really worked with us to get the interest rate to where we wanted it. He wasn't pushy to buy the upgrades. Jared in the service department did our walk through. It answered all of our and made sure we understood before he moved on to the next thing. Our added upgrades were done in a timely manner. We would definitely buy from them again. I would consider them all friends.

This is a follow up to my previous review. Last month we purchased a new Class C from Camping…read moreWorld. I'm updating this review, because the contrast could not be more glaring. The entire experience, from sales to delivery to prep to follow through, was light years better than Parris. I almost feel like the unit we bought from Parris ("new", it says here) was either a parts depository or previously sold and returned. The list of problems is too long to even try to share; but the biggest problem on the list was they didn't care about the other problems. Parris is a "Volume Dealer", which has many meanings. It primarily means that they operate on low profit margins which are offset by high volume. The problem there is that soon that dealer falls into the trap of relying on volume only. That's all they care about. Sales volume. Turning units. They DON'T care about the customer or the end result, which their reviews show. The huge majority are either 5 or 1 star. If there are no problems, I suppose they rate high. If there are problems they are terrible. We gave them a chance when the problems arose again and were dismissed with the same old "performing as engineered" and "that's on the manufacturer, not us" answers we got last year UNTIL I mentioned trading it in. Then all of the sudden, the tune changed. I started getting messages from the General Manager about the great trade in numbers he had come up with. He heard "trade in", so he heard "volume" and "turning a unit". All of the sudden, he cared. I'm sorry if he inferred that we were interested in anything Parris had in their inventory, or that we would EVER buy ANYTHING from them again. We won't. Caveat Emptor

Parris RV South - The unit on my mom's truck.

Parris RV South

(26 reviews)

We bought a brand new RV travel trailer. Took it out for the first time and ended up going home…read moreearly because there were so many problems. Ruined our entire weekend, even though we intentionally took it close to home in an established campground so we could test everything. Once we got back home, we unpacked everything, cleaned it up and went straight back to Parris. Unfortunately, we were told there was nothing they could do today because there wasn't a manager working. Ironically, the things that were issues were things that were either not checked or were skimmed over on our walk-through when we picked it up. I'm not claiming dishonesty, I'm just being honest in that it's questionable. Here are things that have been problems: Biggest problem was a leak from the water line to the toilet. We saw a puddle outside the trailer after our first night. Turned off the water immediately. As we got into finding where the leak was, we discovered old water damage that was clearly not from our use. Keep in mind, this is a brand new trailer, which leads us to believe that someone knew about this before. On our walk-through, we were told there was only a small amount of water in the tank, they ran the sink for a couple of seconds and did nothing with the toilet. Next issue was that the heater doesn't work at all. We trouble-shooted all the minor issues such as full propane tanks, clear intake (we cleaned out a wasp nest), fires up for about 5 seconds and then goes out; does the same thing three times then times out and does the same process even after resetting the thermostat. Best guess is a bad control board or faulty thermocoupler at this point. At walk-through we were told "it's too hot out here to test the heater, it won't come on". Last issue was one we noticed prior to leaving while getting it all ready - the roof vent fan would turn on for a few seconds and then stop working. At walk-through, they only opened the vent and turned on the fan to show it ran, then quickly turned it off. Given the other items, this now seems fishy looking back. Because we noticed this prior to our trip, and we thought it was the only thing wrong and we didn't want to have to haul it all the way back to Parris for such an easy fix, my husband just replaced the whole fan out of pocket for $150. These are just the known issues at this point, but leave me fearful of bigger underlying problems with our trailer. And obviously the water damage is a massive concern. I didn't buy a brand new trailer only to find myself in a fixer upper. I need Parris to make this right. At this point I do not want to keep this trailer and want one that actually works.

Where to even begin... we went in to look at a new 2022 XLR Boost fifth wheel in July and traveled…read morefrom Elko, NV. We had a 2012 Rubicon you hauler trade in that we didn't tow with us, but brought all the info. We purchased the XLR and asked that our docs be ready for next weekend when we tow the trade in to them. When we arrived a week later as scheduled, the xlr was not ready/clean, our docs weren't correct and we waited hours. We had our kid and dogs with us as we planned to leave the lot for a night at KOA to get our stuff put away and get acquainted with the xlr, before we headed up to dry camp. Not only was our stuff not ready, the wrong hitch was ordered (I will give them a free pass on this as apparently we had a "different puck system they didn't know" and as first time 5th wheel buyers, we didn't know either. We ended up at KOA an extra night while they tracked down parts to get our hitch right, so an extra $115 for a night at KOA and lost night on our dry camp reservation. Parris did tow the camper to KOA and kept our trade in. Fine, it is what it is. As we get aquatinted with the trailer, we discover the mattress is ripped. Clean tear like a box cutter went thru it. We find that our shower leaks like crazy and wasn't sealed. We had a mess all over the floor and went thru all of our clean towels to clean it. Now we notice how filthy the floors are on our towels, even tho they "detailed" it while we signed our docs. Off to Walmart to get a swifter and cleaning supplies. Also off to the laundromat to wash towels. We went to make dinner and the back piece of the stove is cracked (which we should have noticed on the walk thru, but they had purposely covered and knew about. We found out later they knew about it). We start fidgeting with all the new accessories and learning how to use functions. We find the fireplace continuously trips. We find a stain on the floor that won't clean off. The ladder to the loft bed is fine for that bed, but it doesn't work for the pull down bed in the garage as it isn't long enough. A loft net won't stay secured. The night goes on finding issues. Monday arrives and hubby goes to Parris as soon as they open. Their 2 hour quote ended up taking over 4 hours and now we had an added late check out fee at KOA, but we get checked out and head to dry camp... Arrive at dry camp and we are finally relaxing... until we go to use water and our pump is now not working. We drive to the nearest town to get service and start googling and YouTubing to see what we can do, since the camper didn't come with any sort of manual like the older trailers did. We try everything and resort to refilling our 5 gallon jugs with the fresh water release under the trailer. At this point, I'm livid. I didn't just buy a brand new trailer to have all these issues, especially when I had a paid for older one that had no issues. This was not an upgrade. We took the trailer back with a laundry list of issues and drove back to Elko. 2 weeks go by and it isn't finished. 3rd week and they agree to meet us halfway in Wendover. We get to the trailer and there are issues we listed that are not fixed. At this point, we had to do our vin inspection and take it home for that to register it. We talked to Shane the manager and he said he would help us out and compensate us for getting the issues resolved. Our trailer is at our local dealer now being fixed. They are battling Forrest River for warranty work as they said Parris was already paid to fix it. Shane has gone non responsive to our last emails. Parris said we should have issues with Forrest River and this isn't their fault. You accepted a shitty quality trailer, tried to hide issues, failed to fix issues, don't respond. This is a Parris problem as well as a Forrest rover problem. Now that our local dealer has it, the pump has failed again as well. This is the biggest piece of shit I've ever spent money on. My old trailer sold with it days so we didn't even have the opportunity to cancel the deal and go home with our trade in. Parris, you should be ashamed. Talking with others who have purchased from you, they have a lot of the same issues. You haven't changed with complaints. No accountability and not even good/smooth talkers. Just a bunch of typical salesmen.

Advanced RV & Powersports - Replaced water pump :)

Advanced RV & Powersports

(21 reviews)

Wow! I'm extremely grateful for this company and specifically, the boss man Dave! I had just hit…read morethe road in my self-converted sprinter van like 5 days ago and by day 2 my fresh water pump just stopped working, and I was left without running water. I happened to be passing through the Salt Lake area and was recommended to come check out Advanced RV & Powersports to see if they can help me on such a short notice. Unfortunately, majority of the staff were out on training, so I thought I wouldn't be able to get any help, but boss man Dave was willing to check out my pump for me and replace it right there on the spot with a new one without charging me an outrageous amount! He was super generous to help me out and get me back on the road with running water! This is a place with great service & parts, but also a place with kind & generous people as well! Thank you Dave and Advanced RV & Powersports!

This company is awesome! We found ourselves in trouble with our 2021 Newmar Newair motor home…read morebecause one of our leveling jacks had sprung a leak. We tried everything to get an appointment with the Newmar dealers in Salt Lake City to no avail. Then, along came Advanced RV and motorsports to our rescue with DJ the general manager, Dave the owner, along with his son Justin and Mike their ace mechanic.While there they repaired 2 other items that needed service as well. Additionally since we were waiting for parts for a couple of days they allowed us to stay in their gated lot behind their service and sales center in our motor home. Incidentally, when it came time to pay the bill they were more than fair with their charge for services rendered. Bottom line... you can trust these folks to take good care of you and treat you fairly when it's time to pay the bill! Dave and Margo DeKock

VanCraft Campervans - rv_dealers - Updated July 2026

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