I had the most UNFORTUNATE experience of being introduced to Carolina Ruiz, by a ONCE TRUSTED…read morePERSON, to sell my home. As a SENIOR CITIZEN and a FIRST TIME HOME SELLER, I asked Carolina to EDUCATE me on the PROCESS of SUCCESSFULLY selling my home. I had done initial research and found my home was VALUED at 833k. I told Carolina that I would accept NO LESS than 800k. In March 2018, Carolina INSISTED we list the home at 739k so that a BIDDING WAR WOULD ENSUE. What Carolina DIDN'T DO is EDUCATE me on the CONSEQUENCES should a bidding war NOT ENSUE. Carolina was DETERMINED to sell my home for 739k. This FULFILLED her contract to me in FULL. At NO TIME did Carolina display any interest in meeting MY 800k MINIMUM GOAL. I asked Carolina to CALL me after the ONE and ONLY OPEN HOUSE she hosted. Carolina responded by saying " if I'm calling you i'm not working on selling your house ". At that point Carolina told me, I would get weekly emails with updates. Carolina's conduct was critically UNPROFESSIONAL and MOST UNETHICAL throughout the entire process. Carolina's words from her mouth were in TOTAL CONTRADICTION with what she was having me sign. On August 1. 2018, I trusted Carolina when she said I was signing documents to allow her to put the home pictures on line. The statement is TOTALLY AND DELIBERATELY FALSE!!! I was SIGNING DOCUMENTS TO EXTEND HER RIGHTS TO EXCLUSIVELY SELL MY HOME THROUGH DECEMBER 2018. I had no intention of keeping her as my realtor. I was FIRING as soon as the contract ENDED. LET me make this ABUNDANTLY CLEAR ... CAROLINA DOES NOT meet any MINIMUM STANDARDS when it comes to PROFESSIONALISM, ACCESSIBILITY or TRUSTWORTHINESS. I contacted CAROLINA'S broker, JOHN HOLLANDER by phone, texts and registered mail. I expressed my concerns to him as well. Neither John Jollander or Carolina are receptive to providing any type of positive support during this process. John Hollander did not respond to any of my attempts to resolve my issues with Carolina. When I expressed my CONCERNS about having such a LOW LIST PRICE, Carolina's standard RESPONSE was ALWAYS... the more money you make the more money I make. I asked Carolina to raise the list price to 800k REPEATEDLY throughout the process. Carolina REFUSED my requests. My home is located in a culdesac, a large kitchen with space for a breakfast nook, 3 bedrooms upstairs, 1 bedroom downstairs and 2 bonus rooms, 2 bathrooms, 2 fireplaces, ginormous indoor storage areas. In addition, there's a heated pool and jacuzzi, cement driveway and dog run. all are enclosed by wrought iron fencing. Copper piping from the street throughout. There are 3 carports. I paid 33k in upgrades and improvements. Unfortunately, Carolina's colleague and business partner, the contractor (Morse Construction Services) did such poor work that I had to pay $4, 500.00 to another contractor to fix the caved in ceiling caused by Morse Construction. A three bedroom and two bathroom home a few houses from my home, sold 2 weeks earlier for 925k. Home with fewer bedrooms, no extra bonus rooms, no heated pool or jacuzzi, lacking three carports. The neighborhood these homes are located in is a highly desirable area of Altadena. I received a courtesy phone call from an attorney saying that there is a court hearing regarding the FORCED SALE of my home. I was PERPLEXED because I had no idea what she was talking about. I was informed that I didn't respond to an offer from a buyer that exceeded the asking price of 739k. I then asked the attorney what the amount of the offer letter was. The attorney indicated 745k. I immediately told the attorney that I NEVER RECEIVED that or any other offer letter from Carolina. The attorney called me back the next day and told me the court hearing was CANCELLED. Carolina DID NOT send me the offer letter until after the courtesy phone call from the attorney. The hearing was cancelled because the attorney knew Carolina is the CULPRIT in PURPOSELY WITHHOLDING the offer letter. Carolina wanted the COURT to do HER JOB and FORCE the SALE of my home. Carolina did in fact meet her goal of 745k. The client is NOT THE FOCUS OF HER GOAL After it was all said and done, I lost a tremendous amount of money. Carolina is simply NOT the person you should EVER TRUST to provide you with ANY HOME BUYING or SELLING SERVICES. DO NOT be FOOLED by her SMILE or PLEASANT DEMEANOR. There is NOTHING AUTHENTIC about Carolina UNFORTUNATELY, Carolina has successfully recruited colleagues @ Keller Williams, their families and her friends to provide her with BOGUS reviews. Reviews by fellow realtors and their spouses should obviously be disallowed. I submitted my review of Carolina Ruiz because I want everyone to be AWARE of how Carolina's charlatan character and performance as my realtor caused my tremendous loss. There are no do-overs! My review of Carolina Ruiz is 100% ACCURATE.

Carolina is a great example of a consummate professional!…read more She met with us to determine the appropriate price for my mother's home. Carolina provided accurate data about the homes in mom's area that: were currently on the market, had recently sold and reflected the approximate size and condition. As a team we made our decision. When offers were received, Carolina verified that the offers were credible before she presented them. When presented Carolina articulated the pros and cons so we could, and did, select the appropriate buyer. Carolina is the 'Mary Poppins' for selling homes for seniors! Her briefcase provided contacts for: deep cleaning of the home, estate sale contacts and websites if we desired to sell home items ourselves, termite inspection, notary, she even helped with the sale of the car. As the daughter, Carolina kept me in the loop without compromising her professional relationship with my mom. We strongly urge you to lend your 'senior' real estate to Carolina Ruiz.

The best loan officer in town! She will literally work for you! Meaning she will try her best to…read moreget you the best loan available to your specific needs. If your looking for a loan officer..look no more! Give her a call.

As both a realtor and a friend, we cannot thank Danielle enough for her support in buying our first…read morehome. Although the homebuying process seemed intimidating at first, Danielle was able to communicate each step in a clear and digestible way, dispelling any doubts or anxieties we had about moving forward. Her confidence and expertise were a great help when walking through open houses and showings, reliably informing us of key details we otherwise might have missed or not had knowledge of (roofing, windows, HVAC, one particularly broken closet door, etc.). Danielle assisted us in making multiple offers, always working quickly and efficiently, even late on the weekends. We were informed of every update along the way, and she reached out for responses when there were delays, because she truly understood how nerve-wracking it was for us as potential buyers. And now, after a very smooth escrow process, we've closed on an incredible home! Thank you again, Danielle!!

Danielle is very professional and extremely knowledgeable in her craft! She made our first time…read morehome buying experience easy as can be and took the time to listen and answer all the questions we had and trust me there was a lot of questions. She also wanted us to understand the process which helped because we never felt lost or alone during this overwhelming time. Since the moment we reached out to her we felt like there was someone taking care of us that had our best interest. She advised us on anything and everything and was always there to clarify any confusion we might have had and if she didn't know the answer to our questions, she would go above and beyond to find out. Buying your first home can be a very scary and anxious process but having Danielle with us every step of the way made it less overwhelming and enjoyable. Thank you Danielle!

I have had the upmost amazing experience buying my first home ! Huge thanks to Virtuallending for…read moresuch a smooth process

I did not have a good experience with this company. I am surprised and suspicious of the recent 5…read morestar reviews. Though I will say that those reviews are referencing a person named Janet with whom I did not work. I agree with the review of Mike G of 4/2/24. This company drags the process and leaves customers in the dark. As Mike G states, their business ethics are terrible. The people who worked on my loan application did not follow through and did not respond to phone calls, or email and text messages in a timely manner. Even when I was sending them documents and information that they had requested. I was often left in the dark for weeks at a time. I have refinanced my property in the past. Every other lender with whom I have worked, was in regular contact. Every other lender was on top of the process and kept me regularly informed. I had confidence in the other lenders with whom I have worked. It was like we were working together to get my loan funded and approved. My experience with virtual lending was the complete opposite. It was 180 degrees different. One of the people assigned to my account, the lender's assistant, would regularly tell me to be patient and to bear with them. Yet this person set up her cell phone so that customers could not leave voice mail messages. If she did not want to take the call, I would get an outgoing message stating that she was not available and to call back later. Accordingly, I was at her mercy as to whether or not we would connect. It should also be noted that they all seemed to have different phone numbers. In order to reach my lender, I had two phone numbers for him. Which he never answered. When my lender did not respond, I called the phone number listed on their website. A different person, who identified himself as a supervisor, always answered that phone. Then the lender's assistant had a different phone number. Notably, none of them were ever in the office at the same time. I am of the impression that they are all independent contractors who work remotely. That virtual lending is not a real business entity or company. There is no hierarchy and no accountability. In fact, about six weeks ago, I asked the person who always answers the website phone number to have someone from upper management call me. He said he was the only person available at that time. I told him it was fine if management got back to me in a few hours. He agreed to have someone from "upper management" contact me. Here we are approximately 6 weeks later, and I never received a call from upper management. Probably because they do not exist. During that same phone call, I mentioned that my lender was not returning my calls. The person who always answers the website line, and who identified himself as a supervisor, became argumentative. He told me that my lender had signed on many new clients. I explained to this person that it is not OK to abandon existing clients for new clients. That the lender still has an obligation to do competent work for his pre existing clients. I said the same thing to the lender's assistant, mentioned above. When I did not hear from her for over a week, I messaged her and told her that in my profession we have an ethical obligation to respond to client inquiries and to keep them informed. And, that it is an ethical violation to take on more work then we can handle. I told her I wondered if there were similar ethical obligations in the mortgage lending industry. Shortly thereafter, she contacted me and told me that my loan was not approved. My loan had been conditionally approved weeks before. The alleged reason for the ultimate non approval was because of litigation of a run of the mill slip and fall on the condominium complex where my condo is located. The complex is in litigation with the plaintiff in that slip and fall matter. That reason does not make sense. I supplied the lender's assistant with evidence that the condominium complex has $11,000,000.00 of insurance available to cover that law suit. The includes a $1,000,000.00 general fund for personal injuries. And, a $10,000,000.00 umbrella policy. I also supplied a letter from the insurance company's lawyer stating that they will cover the complex in that litigation, and that it should be settled within the policy limits. I may never know the true reason why my loan was not approved. Whether it was because I complained about their lack of communication and follow through. Or because of the slip and fall law suit on the condominium complex where my property is located. What I do know is that these lenders dragged their heals and gave me a false sense of hope that my loan would be approved. I lost time and money waiting on them. They knew that getting this loan funded was important to me. As Mike G says, they have terrible business ethics. This goes beyond bad customer service. It is customer abandonment. It is best to stay away from virtual lending.

We had an amazing experience working with Rory at West Shores Realty. He helped my dad secure VA…read morefinancing and successfully purchase a home using a VA loan, which isn't always the easiest process. Throughout it all, Rory was patient, knowledgeable, and incredibly persistent.

Amir Al-Khayat is my Relator and his best Realor I worked with in my experience. I will use them…read morefor all my properties including rental and buying/selling. I used them to rent my condo in OC and he got more I can ask for plus a long term lease. What like about them they do A-Z loans, selling buying all in one place. Don't have to deal with multiple companies. He is very knowledgeable and has past experience with property management so knows fast amount of knowledge in the industry plus he just not a realtor but a broker so super qualified. I give a million stars

They say everything happens for a reason, and our journey to this home is the ultimate proof. Faced…read morewith a daunting 30-day move, a full-time job, and the chaos of packing a two-bedroom house, the situation felt impossible. I was suddenly asked to vacate where we were renting after 2 years because the owner wanted to move her young son into the unit. But looking back, there was an invisible collective force at work, and Doris was the heart of it. This wasn't just a real estate transaction; it was a series of serendipitous events that brought us exactly where we were meant to be. It started on a Friday in late October when I called my brother in Texas to share the news, express my frustrations, and help me plan. While they were on vacation, my brother and sister-in-law (realtors in Texas) reached out to their network. Doris answered that call to action immediately. Despite living over an hour away, she didn't just take a 'client', she stepped into a role and a relationship that was going to unfold in us needing each other in ways we couldn't explain. We started looking at homes immediately...the clock was ticking. Then we hit a dry spell of stagnant listings, homes were being relisted, and frustrating HOA hurdles on homes we put in offers for. There was just no movement in the market. We stayed positive, we knew there was something at work behind the scenes. Then Doris sent me a listing for a house that was coming onto the market. Nothing struck me initially, but I was drawn to the listing. The night it all clicked was truly magical. I kept looking at it, hoping something would be different and then the photos refreshed. I texted Doris, hoping she would be awake and at the same time, not wanting to appear so urgent. She responded right away and got us scheduled for the next day. Despite a double-booked showing the next morning on the part of the selling agent, the universe made a way. The moment my daughter and I walked in, the energy was undeniable. The look on my daughter's face confirmed what I already felt: we were finally home. I had a feeling the other client would put in an offer and knowing the other offer was in the works, Doris's persistence was unmatched. She didn't even wait to get to her office; she was in the parking lot submitting our offer before she even put her car in gear. The next day, she called to say our offer was accepted. The next 21 days was a whirlwind and we closed on our house just after Thanksgiving, (and if it weren't for Thanksgiving, we would have hit that 30-day mark perfectly!!!) Doris has a rare blend of elite social skills and a deep, intuitive soul. She is a relationship builder who understands that a home search is about more than just square footage--it's about timing and spirit. To top it all off, she welcomed us with a 'mean' loaf of her homemade sourdough bread and cookies, a gesture as warm and authentic as she is. If you believe in focus, collective energy, and the power of a professional who is truly meant to be in your corner, and having a professional who will fight for you like family, you need Doris. There are no accidents in the Universe, as everything is the way it is supposed to be even if we can't see the who, why, what yet. She didn't just help us buy a house; she helped us realize a miracle. We love Doris Nunez!!!

I have previously rated Doris as a stellar agent, but after everything that has happened during our…read morehouse sale, I have to reiterate how incredible she is. She is quick, sharp, intelligent, on top of everything, caring, wise, and absolutely someone you want in your corner. I want everyone to have an experience where they trust their agent, and I 100% trust her. She comes highly recommended for a reason.

I've always had a good experience when working with this office and its staff. Constantly…read moreprofessional and sincere in keeping their clients' and tenants' best interests in mind this is my go-to management company for referrals and investment management. Finding a professional and competent company is something that can not be understated nor taken lightly. Being a landlord has significant implications if not done correctly. As a tenant, finding a property managed by a company that is attentive and responsive to your needs is a must. This company has the rare combination of expertise and compassion. I wouldn't hesitate to refer Joy and her staff to anyone either looking for a management company or looking to rent a home.

Our contract was for unit 102 in La Habra…read more The following is what every new tenant should know before renting from this management company: They are OK with turning the keys over to new tenants when the property is unclean. The toilet and bathtub were the dirtiest parts in the unit when we saw it for the first time (before we agreed to sign a lease). The person who showed it to us said the bathroom would be cleaned before we got the keys. The bathroom floor may have been cleaned before we got the keys but the toilet and tub... The toilet was so disgusting that the maintenance person opted to replace it entirely rather than spend hours cleaning it. Note: this replacement happened hours after we had the keys. The bathtub was also gross. When we moved our stuff into the unit, I scrubbed the bathtub for a good hour and a half and it still didn't look/feel clean enough to use so we opted to travel back to our old apartment 25 minutes away to shower there. A couple days after living in this unit we learned the walls, doors, handles, and cupboards were all in desperate need of scrubbings (nothing like your fingers simultaneously feeling sticky and looking greasy after opening a kitchen cupboard...). Response time is typically 3 days or more. It also seems as though they do not communicate with other departments, meaning if you contact the wrong department via voice message or email, they will not relay your message to the correct department. You will have to call them several times and finally get someone on the phone in order to be told you have been contacting the wrong department. If you have a maintenance issue, you will have to wait a minimum of one week to get it resolved (if you contact the correct department). They will take about half a week to get back to you in the first place and another half of the week getting approval from the property owner to send a person to handle your issue. Try your best not to be pushed into moving in mid month. They will pro-rate you the next month if that month has more days in it. We signed a 1 year lease that began June 16, 2017 and will end June 15, 2018 at a rate of $1450 per month. We got the keys on June 16, 2017 and they pro-rated us $763 for July 16-31 as a direct consequence of moving in mid-June. We are moving out June 15, 2018 and they have decided to pro-rate us $715 for moving out mid-June. $763+$715 is more than $1450, the cost of 1 month's rent. A month is a month whether it has 28, 29, 30, or 31 days and a starting pro-rate + an ending pro-rate should not exceed one month's rent when the lease is not extended or reduced. On a good note: Dale, one of the maintenance guys MJ sent to us, was amazing. He addressed every outstanding issue we had while he was here on a maintenance call and even gave me some tips about do-it-yourself fixes.

Talking to Madison Lawyer was good at first - responsive and organized but everything went south…read morewhen she had AMIT LALJI handle the rest of the process. First, Amit was late to the house tour for about 30 mins with basically no notice. Second, he was accompanied by his friends who seem had nothing to do with showing the property. Three, he was unresponsive towards me for a couple of days, which then I had to directly contact Madison to get a simple update on what the next steps might be. This is the worst experience so far. I expected better from a Keller Williams company. Definitely wouldn't recommend this group of people. Wasted my time. Do better.

if you are buying a house or in the process, ask for amit lalji, one of the best real estate agents…read morei have worked with closely!!!