I don't know what I would do without this team. They always answer the phone and when I ask them questions via email, they always respond back with the facts in 1 day or less. I highly recommend them. Note, they moved to a new location in Washington. Don't change a thing Thank you, Marty & Juanita Hummel read more

Having read the reviews I am inclined to tell of a much different experience. Steven has been knowledgeable with what I feel are somewhat complex tax returns and issues. Has always responded quickly and professionally .Nothing but positive experience and yes I came from the old tax place that Steven bought out . read more

I regret that I did not search him on Yelp. I trusted him and use his service because I know his wife since we was in college. After I use his company to do payroll, accounting, tax for 2 years. He is un-professional and word abusive. He wrote email to me said "They need to figure it the fuck out, stop emailing me about payroll shit I don't care. " after he said he does not want to do payroll anymore because he said he did not make any money out of it. I have to go and work with other company to do payroll service and I need help with transferring process. He is lacking of any sense of customer service and unprofessional. He is extremely rude. read more

I've never encountered worse service. Steven Nguyen is a nightmare. Or as he so called me - a w2 employee who asked him a question on my own taxes. instead of working with me, he fired me. For asking a question. I have never encountered a worse individua. I have never written a review on any business but this was an experience that left me flabbergaste. Stay away. Do yourself a favor. read more

I'M HORRIFIED I DIDN'T LOOK HIM UP ON YELP BEFORE I WORKED WITH HIM! He overcharged me for services by $850 more than they are valued, was incredibly rude, and never answered my questions effectively, but I consider myself lucky compared to some of these other reviews. He clearly did not care about small business. I got out early and am grateful I didn't waste more money working with him. How is Steven Nguyen still in business? Absolute insanity. Do not work with him. read more

Long story short I do not recommend Steven Nguyen and deserves zero stars. I was a client of Kelvin Brown for many years and Steven bought the company so we kept our account there. He was unable to complete our taxes by the deadline and requested that we pay him $1000 in advance of him not being able to complete them on time. I requested our 2019 docs be returned along with hard copies of our 2018 taxes that we never received. When I didn't hear back from him I called and there was a message that said the phone was disconnected. I then received this email with a picture of 3 cars in a garage with a person's feet up on one of the cars.... Subject Line: F*** off C*** Take one good look at this picture of my garage, its worth more than your entire family assets. Go put on your glasses, those 3 vehicles alone are worth more than your house, your house that you are still paying a mortgage on at retirement age. F***ing clowns you are. Going out of business, thanks for the good laugh you broke a** F***s. Who the f*** retires with a $28k a year mortgage interest expense like that LMFAOOOOOOOOO. I'll tell you who, f***ing clowns. You f***s are so broke its embarrassing. When I see you stand in the welfare line I'll be sure to toss you an application to McDonalds. I do $1.4 million in sales a year, you think I'm going to go out of business because some small fry like you got fired? You dumb sh**s are comical. Your account fees are nothing more than a rounding error on my balance sheet. Not that your little brain knows what a balance sheet is. I have more liquid assets just sitting in my bank account than your entire net worth at you decrepit age. Use those 2 little brain cells of yours next time you open your mouth, I'm happy to take a sh** down your throat again. Continue to spread you legs and take it in the a** to eek out a living you old wh**re while your husband goes around s***ing d**k for a living to pay that mortgage that you clearly cannot afford. As far as requesting anything, you already received your 2018 tax return when you downloaded it from my portal last year. You are entitled to a single copy of your tax return, I see that you downloaded it 3 times already since it was uploaded. You stupid a** clowns can go F*** yourself. Thanks for the good laugh, my entire team is laughing at this email right now. Everyone f***ing hated you and your sh***y account, firing your a** was my gift to the firm. So go enjoy your broke a** retirement while I continue to sh** down on the likes of you. Much like terrorists, I don't deal with karens like you. Don't try and punch above your weight class, peasant. Signed by Steven Nguyen, LTC, EA Vanguard Accounting, 13800 SE WEbster Rd., Suite 200, Milwaukie, OR 97267 read more

Vanguard Accounting - Steven Nguyen attached this picture to the email - Payroll Services Near Me - Milwaukie, Oregon

Just got an email from Steven Nguyen. He emailed me after trying to get personal accounting done on top of the business accounting, payroll and filing we do. My past cpa sold his business to Steven. I worked with that form for 6 years and loved them. Steven was verbally abusive in writing. I would copy his email here, which frankly is unbelievable he sent, but I am sure yelp would delete its for profanity and threatening nature. Stay away from this firm at all cost! read more

As has been stated in several of the reviews, this company doesn't understand customer service or their clientele. It has been a very negative experience in all aspects of communication and coordination. They charge on the higher end for their services and industry standards. I'm willing to pay more for a positive experience and proper outcome, but I can't say that was how it turned out. Look elsewhere - there are other more reliable, compassionate, and available accounting firms to choose from in the Portland-Vancouver area. read more

Extremely unprofessional and lacking in any sense of customer service. I'd previously contacted Leslie for help with a simple job. We went over everything via phone and she let me know she'd moved to Vanguard. Eventually Steven was added into our conversations. I answered every question he asked and provided everything he needed promptly via the portal on the website, which he and Leslie confirmed they'd received. I had to reiterate what I needed each time we corresponded; again, after I'd already explained everything to Leslie. He provided no additional instructions and his reply indicated he hadn't actually done the work he said he was doing. He also suddenly revealed that Leslie wasn't working on my account all. He also had the audacity to frame our conversation like he was doing me a favor--I'm a (former) client and I don't set the prices. If he's only "breaking even" he needs to re-evaluate his pricing model. I sent him documents via the site per the instructions on the site. Later he invited me to make a second account, sharing no instructions on what action I needed to take. In this different portal, there was no option to review any work that had been done or even review an invoice to pay. I had no instructions on what he needed from me at this point. When I politely pointed this out and asked for clarity so we could move forward, he fired me as a client. I'm not able to read minds and I still have no idea what the hold-up was. Now, I'm left with the short end of the stick just weeks before taxes are due. Take your money elsewhere. This accountant is as unprofessional and unreliable as it gets. read more

I am a 55-year-old Technical Recruiter who has been in tech and finance my entire adult life. My prior accountant sold her business to Vanguard Accounting. The firm has done my taxes since 2019 and I have been very happy with their service. Steven Nguyen has been professional in every interaction, and incredibly responsive. Looking at the reviews I know there are always two sides to every story, and I can just offer my own experience - and it has been quite good. read more

This owner has no clue on customer service. So rude, I asked for my Quickbooks accounting since his numbers did not match up with what he submitted for my taxes. Only one of the reasons we left. This is what he emailed me: "Clients who have left the firm are considered dead to me, their files are purged off my servers like trash pickup on a Thursday morning." That is only part of the unprofessional email he sent me and now I have to pay another company to fix his errors which I overpaid him in the first place to do. Do not use him, he is rude, unprofessional and does not stand behind his company. Would give a zero if I could. read more

My accountant retired and sold her client base to Steven at Vanguard. When I recently needed a copy of my tax return, all kinds of issues came up: I was asked for $50 to make the copy and was not able to get a time frame for the copy to arrive. All I wanted was a simple pdf for a real estate transaction- how hard could that be? What I received was rude treatment and an email that said, "I don't give a s--t if your life depended on getting this tax return..." Nobody should be treated so badly. Stay away from this business! read more

I picked up my taxes today from Vanguard. I had used Kelvin Brown for years and they were purchased by Steven at Vanguard. The cover letter in my taxes accused my husband and myself of being frauds. We have records to back up everything we claim in taxes. They made me pay to look at the taxes and the opportunity to email Steven. I found several errors, transposed numbers and information just disregarded. I emailed him and told him I was insulted and I couldn't understand why he hadn't called us to discuss the numbers. I got an email in reply saying he was "done with me" and that he didn't have time to deal with "my sketchy ass return". He said I either had to file the return the way he prepared it (with all the errors) or he would shred it. Never have I seen such unprofessional behavior in the business world. Please, please do not go here for your tax preparation. read more

Like others who have reported about the experience of unprofessionalism at Vanguard Accounting, today I had an experience with Steven who is apparently the principal at Vanguard. I experienced him as extremely aggressive, unprofessional, loud and insulting. He terminated our new and very confusing new business relationship suddenly and without warning and left me sitting open mouthed as he hung up the phone on me, letting me know that he would not be handling either personal or corporate accounting were taxes for year 2017. His closing words before hanging up where "No way! Not happening! No way!" I would recommend exercising caution about involving yourself with Vanguard Accounting. read more

I'm not sure how this business got so many bad reviews. Perhaps it's changed. I've been going to Steven at vanguard accounting since 2017 after I was sent there by my banker who uses his services. Since then I have sent at least five other people to him and all of us have been very happy. He's extremely smart, very professional and I have no complaints. read more

Stay Away!!! Arrogant little punk owner. When we questioned Steven (owner) about our return he became belligerent and rude. He actually bragged about his "super cars". Well, you know what they say about guys who need to compensate for small "..." with powerful cars. Steven fits that stereotype perfectly. Tax preparers are a dime a dozen, so there is no need to take crap from any of them. Especially this fool. read more

Steven Nguyen not only deserves zero stars, he also deserves to lose his license. My parents were a client of Kelvin Brown for many years and Steven bought the company. My mother recently passed away and we were unable to locate her SS#. I contacted Vanguard Accounting to request a copy of my parent's previous taxes. The receptionist confirmed they did in fact have copies and my father provided his SS# to verify who was making the request. I explained that we needed this number for her death certificate and that we were willing to pay for the copies. I also provided the mortuary phone number in case he felt more comfortable calling them directly. To my surprise and dismay, his receptionist called me back and told me that because we were not currently his client he would not provide this information. The more I thought about it I realized that in fact my parents had paid for these taxes to be done and in fact, he purchased the company from Kelvin Brown, and in fact purchased the liability of that company. So I decided to drive to his office to express this and to secure a copy of my parents' previous taxes (which his receptionist confirmed in under 3 minutes they had). I came with my POA for both of my parents and reiterated I was willing to pay for these copies. The receptionist told me that 'he would likely dig his heels in and refuse my request'. He was unwilling to see me and instead his receptionist emailed him my request. After he again refused my request, the receptionist suggested I email him, as he responds better to email. I did just that, and the response I received was a threat to charge me with trespassing and a very condescending note about how if I did not understand what trespassing was I should look it up. I once again requested my mother's SS# for her death certificate and he once again refused. What I know for sure is he is a horrible human being, and he is a licensed professional, as such he has a code of conduct that applies to his license. I encourage every person who has had the unfortunate circumstance to encounter this person, to file a complaint https://acb.wa.gov/consumer-protection/complaints. read more

My personal tax accountant of 20 + years retired last year and Vanguard took over her accounts. After being with one tax person for so long had me a little nervous. To my delight, Steven and his staff made the transition very easy..They have more than one location to meet at, which made things convenient for me. They are professional and on task. I would guess in the scheme of things, I am small account, still Steven treated me with respect and answered all my questions, either in person or over emails. If you are looking for a no nonsense tax guy (company) with plenty of knowledge and who will help you lay out in advance what you need to be prepared, then Steven at Vanguard is your ticket! Highly recommend. read more

I cannot believe the interaction I just had with Steven Nguyen after finding a mistake on our taxes done by one of his tax preparers who we have used for several years prior to him going to Vanguard, I couldn't not believe the rude and disrespectful nature in which Steven treated me, all I wanted was to find out what we needed to do to correct the issues done on our 2018 taxes and he emailed me in such disrespect and unprofessional manner. He told me the conversation (which I have proof of) between one of "his" admin staff would never have said this to me didn't happen and he also said that it was my fault for not paying attention.. just a real jerk. I cannot believe after the good relationship I have had with Ed this is how Steven the owner conducts his business. Unfortunately Ed has always been great but he has a real jerk of a boss that's clearly thinks he can belittle people when his company is at fault!!! Don't use!! Because if anything happens they will not do what's right. Sad to say!!! read more