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    VanHouten Plumbing & Heating

    5.0 (2 reviews)
    Closed 8:00 am - 8:00 pm

    Services - VanHouten Plumbing & Heating

    Plumbing inspection

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    R. Poust Heating & Cooling - Installing my mini split for $5,600 instead of $13,000

    R. Poust Heating & Cooling

    (57 reviews)

    I scheduled a boiler service appointment on April 3 and was given a date three weeks out due to…read moreseasonal demand, which was understandable. The appointment was set for a Friday between 12-5 PM. On the scheduled day, I called to confirm timing and was told a technician or dispatch would contact me prior to arrival. After waiting several hours without any communication, I followed up and was asked to reschedule for the following Monday between 10 AM-2 PM. I agreed, assuming delays were due to a busy schedule. On Monday, I again waited without receiving a call or visit. At 2:15 PM, I contacted dispatch and was told a technician would reach out shortly. As of the following day, I had still not received any communication or service. This experience involved two missed appointments and required multiple schedule adjustments on my end. Based on this, I DO NOT recommend this company for any services.

    I have been a customer since moving into the area 8 years ago. This last encounter was extremely…read moredisappointing. The blower motor stopped working on our HVAC System on February 20th of this year. Their techs came out and told us that our system is old, over 20 years old, and it would be very difficult to find a motor if at all. They then proceeded to quote us a new system replacement which they could install in 3 days. We asked them to order a new motor instead and placed a 400.00 deposit. They quoted us 2500.00 to replace the motor. This past winter was one of the coldest winters we have had with weeks of near 0 degrees. We had no heat except for space heaters. We received no updates from Poust in between our calls requesting status. We finally received a call 6 weeks later that the part was finally in. We had no heat for 6 weeks which they had no care about. We called a different company at week 5 and they were able to get a motor and install in 3 days. It is now July and so far no issues. Also for half the price. I don't understand how they could treat a customer in such a manner. Because we decided to not install a 20,000 HVAC system? No checking in, nothing. A shame, and they kept my 400.00 deposit. The least they could have done is return it after such a fiasco. Awful.

    VanHouten Plumbing & Heating - plumbing - Updated August 2026

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