I was a loyal customer of Ryan & Company for several years and had an active maintenance contract…read morewith them, which makes this experience even more disappointing. I contacted them regarding a furnace issue that, while intermittent, was serious enough to require attention--especially during the winter months. We have a young child at home, and I made that very clear, along with my concerns about maintaining consistent heat in the house. Their technicians came out multiple times and were unable to diagnose or fix the problem. After several unsuccessful visits, the owner got involved. Initially, he was professional and appeared committed to resolving the issue. However, once it became clear that they couldn't fix the problem, everything changed. Communication completely stopped. No follow-ups. No updates. No accountability. During this time, we repeatedly expressed serious concerns--not just about comfort, but about safety. We were dealing with unreliable heat in the middle of winter, had a young child at home, and even communicated concerns about our pipes potentially freezing while we were away on vacation. Despite this, we were essentially given the runaround and the issue remained unresolved. It's also important to note that the manufacturer was only brought in after we specifically requested it, following multiple unsuccessful service visits by their technicians and the owner. Ultimately, the problem was not fixed by Ryan & Company, but only after the manufacturer became directly involved. That distinction matters. Despite having an active maintenance contract, they stopped sending technicians altogether. The owner refused to speak with me directly to address the situation. Instead of standing behind their service or working toward a resolution, the contract was canceled and a check was mailed for the remaining balance--without any meaningful discussion. To be clear, that cancellation came after repeated failed repair attempts, lack of resolution, and a complete breakdown in communication--not as some isolated or voluntary request. I also strongly disagree with their claim that I was "verbally abusive." Like any homeowner dealing with an ongoing heating issue in the winter--with a child in the home and legitimate concerns about frozen pipes--I was understandably frustrated. Expressing that frustration does not equate to abuse. What's most concerning is the lack of accountability and the way this situation was handled once it became difficult. After years of being a paying customer, this is how they chose to respond. If a company can't fix a problem, that's one thing. But abandoning a long-time customer, cutting off communication, and deflecting blame is unacceptable. In the end, when things got difficult, they didn't fix the problem--they walked away from it.

Do not try to schedule an appointment with this company. They do not know how to communicate with…read morecustomers and are downright arrogant.

We found a small leak in our crawl space and called All Clear Plumbing and Drains. They immediately…read morescheduled someone to evaluate the leak within hours of my call. The office even called back letting me know the technician would be coming earlier than expected and asked if I would be available. Finally, a company that appreciates my time too!!! Drew, the technician, was very courteous as he explained what needed to be done. He was able to start work immediately and, once completed, Drew showed me what he did. In addition to the excellent service, I love this company for their professionalism and friendliness. All Clear Plumbing and Drains is my go to plumbing company now!

I called them and they were polite and responsive. The gentleman who came out gave me a fairly high…read morequote.... but i thought, if I never have to deal with this stupid sump pump again, it will be worth it. They quoted me 1600 dollars... that was only to remove the old sump (pumps, plural) and replace it with a new one. I wasnt sure if the electrical was to blame or the sump pump so I just contracted with them...thinking they will take care of it. They originally said how it would take probably 8 hours. The day the gentleman showed up to do the work, he was timely and polite. Everything started out great. But then he was done in about 2 hours... (????) so i figured, no problem, at least I wont have to worry about it again... (queue up the foreshadowing...as this was NOT the last time I would have to deal with it). Within a month or 2 I went down to the basement/crawlspace area to add salt to the water softener, and sure enough, there was standing water...(What the heck??) So I called All Clear.... They promptly showed up.. it was even the same guy! He stuck his hand in the mucky/murky water and stirred it around and got it working again.. and told me ..."anytime this happens you can just do this" (UHHH NO THANK YOU SIR, I WILL NOT BE STICKING MY HAND IN GROSS WATER TO FEEL FOR SOMETHING TO TRIGGER THE SUMP PUMP) I told him im not sticking my hand in that so ...what do i just ...poke it with a stick? He said, yeah just do that. So I ultimately paid 1600 dollars for a sump pump replacement that took 2 hours that I have to go and poke with a stick on occasion. How do I feel about this..? Not good, to be honest. I have never paid that much per hour for plumbing work..(well, honestly I paid less for plumbing work from another company that just ended up getting ripped out and to have them text and threaten me)... so I guess at least the plumbing work stayed put and works...90% of the time... but I cannot say it was a good value. I kind of figured that for that amount of money (per hour) I would have gotten a better, more lasting outcome.

They do a great job and are very responsive and reasonably priced. They honor all work up to a year…read moreas well from what I remember.

James is an excellent plumber and very reasonable price wise and work is guaranteed!!!read more

Our AC unit suddenly stopped working during a heat wave, that evening we gave Al a call. Even after…read morehours he answered the phone and took the time to understand the issue and he worked with our schedule to come as soon as possible to investigate the issue. He provided us a 2 hour time frame for when he would come take a look (along with a 45 minute notice call). He was prompt, thorough, respectful (ex. by taking his shoes off inside without us even asking!), and explained everything in very basic terms. I was able to understand exactly what was wrong and what his plan was to fix it. He was able to fix our unit the same day for a reasonable price. I would highly recommend Al and his team.

DO NOT HIRE! I have a three year old boiler. My first issue this month is that my boiler would…read morenot start operating. They came over and replaced the Aquastat and a valve for $725. I had no issues for two weeks. Two weeks later, water kept dripping from the boiler. They then replaced another part for another $325. Then a week later, my heat would not go on again. They had to come over and Al said he had to pull out a button on a sensor, no charge. Three days later, my heat would not shut off. The thermostats were set at 70 and the heat kept going in the house and it was over 80. I understand that parts may stop working. But four times in a month on a three year old boiler? I had to turn off the electric to the boiler to make it stop. I will now go find another company. I would rather spend money on another company than to have this company back in my house.

Stan came out to our house to inspect the ailing hot water heater. He was punctual, courteous and…read morehonest about the scope and cost of the job. We will definitely circle back for future needs for the furnace later this year! Thanks!

We were very happy with the service Stan provided us. During the install of anew washing machine…read morelast week a drip from the shutoff valve showed itself when the feeder hose was removed. In Line was called, and after noting it wasn't an immediate concern we made an appointment for today. The van arrived a bit early (!!), and this valve was quickly replaced, and another small plumbing job at the kitchen sink was taken care of. Did I mention he slipped on booties on entering the house to keep the floor clean? Nicely done!

my dealings with Zeek plumbing are like an "old married couple"!! we might have a few ups and…read moredowns, but we are TOGETHER FOR THE LONG HAUL!! Rich and Conrad just completed a job and you can get "your white glove out", ready for inspection!! if you are a stickler for detail, like me (with the OCD), these gents (and ZEEKS, of course) are for you! an incredibly professional and PERFECT install and toss in the 2 personalities too!! THANK YOU ALL - the honeymoon all over again!

Highly recommend. They replaced our leaking well holding tank and surrounding pipes very quick and…read morewithout any issues. Efficient and clean. They knew exactly what to do.

They previously serviced my tankless water heater…read more PRICING. Pretty good. Charges a fair price for solid work. QUALITY. I haven't tried them enough to give a definite assessment but they seem pretty good. CUSTOMER SERVICE. Nice guy. Explained everything and was patient.

Problem solving, professional, and fair priced! Always nice to do business with Cullen! Thank you!read more

Webster Plumbing is super reliable…read more I needed a leaky tub repaired and they were able to do it in a matter of hours from when my initial call. The plumber who showed up was super helpful and professional. Services are definitely pricey, but if you need something fixed quickly and don't have time or skills to do it yourself then Webster is a great option.

We have relied on Webster plumbing for most of our major services, for many years. Through out,…read moretheir reliability and good work has been exceptional. When the owner takes the time to call the customer before their day begins to enquire as to what the issue is and follows up.....that is service! Webster Plumbing , Quality, Good Service,Care, and backs up their products.

August 18th...We had a fairly simple request to fix a shower door and change a shower head in the…read moremain bedroom shower. This is a rental property therefore when I called Kelly I explained the situation re. the owner being a current customer for both number 8 and 6 (neighboring homes) Initially the young lady couldn't find the rental owner's details. I called back and I confirmed the house details with another person. I arranged for a visit this morning between 9-11am and got a call at 10am (from the business owner) that a technician would be dispatched and "be there in 20 minutes". When no-one had showed up at 1230pm, I called back and spoke to the business owner again. The business owner was going to re-check with his technician. I then got another call telling me that the technician was in my driveway...the technician was apparently at 11 Horseshoe Bend Road...I live at 6 Horseshoe Bend Lane !!!...at least 1/2 mile away. I had re-confirmed the address at least three times with Kelly's office. I was a little PO'd (as the owner could tell). Then the owner suggested that the technician could "walk over" to my house....duh, say what ? The owner offered to reschedule (I needed to go out for an appointment)..or...(as he informed me)...I could "find someone else"...I've taken the latter option ! "s----t happens"...but the owner's attitude was a little cavalier for my liking.

The service was fine but the billing is a scam. They well overcharged for the service provided and…read moredid not take a call to discuss. Would not recommend or do business with them again.