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Vanilla Bean Cakery

3.0 (2 reviews)
Closed 8:00 am - 8:00 pm

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House Of Chen

House Of Chen

3.8
(14 reviews)
8.6 km
$$

We ordered about $60 worth of food. Beef Lo Mein, Szechuan Beef, Black Pepper Chicken, Broccoli…read moreBeef and Fried Dumplings. I am the type of person that I will tolerate a lot of bad food. I don't like to send food back or ask for a refund because I don't want to be the reason someone else has a bad day. This is the first time I've ever had food bad enough that it warranted the drive back and asking for a refund. I packaged everything up so it's not like I ate it all, said it was bad, just to get free food. There was maybe a bite missing from each plate, that's it. When I got there I simply said hi sorry but none of this was good. The girl at the counter was initially very nice and said she never heard of someone not liking their food and that she'd need the manager to approve the refund due to the "large order". I said no worries, I understand. Manager came out and was refusing the refund saying that they always made the food that way. He did offer to make anything else on the menu. I told him that wouldn't work for us due to the fact that, as he said, it was a large order, and I didn't believe anything else would be good. He started raising his voice insisting that they would not be in business if they didn't make good food. At this point I was getting peeved and told him that I'm sure that's why they had to close their restaurant side down. He insisted that this is how they run their business and I asked if yelling at customers was how they run their business. At this point I had the male manager and two female staff yelling at me. They kept saying you don't ask for a refund just because it's bad. I said no, that's exactly how a normal transaction works. They told me to leave and never come back. I sent my husband back up, funny enough the male manager didn't seem to want to yell at him. Just a woman. TL;DR, the food was the worst food I've had from anywhere. Manager refused to give me a refund, yelled at me that he didn't care if his business closed tomorrow, told me to never come back, all over $60.

No longer indoor seating. Stingy on condiments as soy and duck sauces. Prices are through the roof…read morefor what has gone from a dining experience to merely fast food takeout. Go to Ono Grill, Yume, Fuji and enjoy a nice sit down meal.

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House Of Chen
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Vanilla Bean Cakery - customcakes - Updated July 2026

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