WARNING - DO NOT EAT HERE!
If I could rate this place zero I would. The staff do not know the definition of the word service. Do not give this place your business!
Time for a juicy review story....
Firstly, we requested a booking of 8pm, which was not available. So we were offered 9pm. On turning up to the restaurant at 9pm, all the tables were set and the place was relatively empty. On the face of it, we should have been seated at our requested booking time. There is no way that the restaurant had been full 1 hour earlier. Not to worry, on to the meal, which will serve you up with a juicy story of incompetence and bafflement.
The meal... On seating, I requested the gluten free menu, due to allergies, which was provided. Once we had made our decisions we went ahead and ordered. A few items from the gluten free menu for myself, and the set menu for everyone else. The server then told us that we could not order this, and that the set menu had to be for the whole table. We told her that was clearly not possible as the set menu had gluten containing items. According to the server, it was not possible to make a gluten free version of the set menu. So, we asked what the reason for this was, and she told us it was a rule of the restaurant she could not change. So who could? Oh, the manager of course!
We requested the manager, and she came over. Once explained the situation she said, like a robot, that the set menu had to be for everyone at the table and it was a rule. When asked what this was, if it was a policy she said "No, it's not a policy, its a rule". Ok, cue 3 people completely baffled by her statement. Obviously, she either did not have a grasp of the english language, or had not been educated to a basic level. I even said to her: "You know, a rule is a policy.", to which she replied: "No, it's not a policy, it's just one of our rules". Geeeeeeeeees, I decided to move on, she clearly was not going to get it.
Next we go from language ignorance to complete idiocy. As the set menu had to be for the table, we posed the following question to the manager: "So, if I went and sat at that table over there I could order the gluten free menu, and my friends could eat the set menu." To which she replied "Yes". Our bafflement transformed into incredulousness. We were all speechless. She then said condescendingly: "I'm sorry you're disappointed". The lack of insight she had was unbelievable. I actually had to correct her, and told her we weren't disappointed at all, just shocked with disbelief. How on earth had this prize idiot managed to make her way to restaurant manager.
Finally, I told her "Are you sure about this? You do know you are going to get 3 bad reviews because of this", and she replied: "That is ok". You literally just can't help some people! We got up and walked out, and found a nearby place where we had a great time.
Despite the pure idiocy of the manager, we were exceedingly cordial and polite, although looking back I wish I hadn't been! This is literally the worst restaurant experience I have ever had. The only thing that would be worse is eating at the infamous Amys Baking Company in Arizona which was on Hells Kitchen. This place is #2 on the list of WORST RESTAURANTS EVER that should be out of business!
Visited August 2017. read more