Kincaid is still one of the Capital Region's best-kept secrets. Perhaps that isn't a bad thing to…read morepreserve their standards. We have been customers of Kincaid for over a decade and have furnished our kitchen, dining room, great room and master bedroom there, as well as purchased many unique chairs, benches and tables from Kincaid. We are sticklers for quality in the sea of particle-board furniture offered at the local 800-pound gorillas. Kincaid's furniture is always made from the best materials (solid hardwood and durable leather) and is in a separate (higher) class in comparison to what is available elsewhere. We also have had two minor furniture malfunctions (one due to a toddler harming wood on a stool and the other due to doors not properly aligning on a hutch) and both times Kincaid stood 100% behind their piece and either repaired and/or replaced the damaged items, hassle-free. Go to Kincaid!!

My husband & I have been buying furniture for years from Kincaid Home Furnishings. When we walk…read morethrough the door Andy greets us warmly. He gives us the best possible deal. He knows how to treat his customers. Their furniture is of excellent quality & very tasteful. We have never had to call Andy with a complaint. We just ordered a new dinning set & guest room furniture for our new apartment. We can't wait till they are delivered. You can't get a better buy anywhere else with such excellent service. We wouldn't think of shopping anywhere else.

This review is actually for Bassett Furniture…read morewhich has a Showroom located in the Warehouse at Huck Finn. I purchased a sofa and matching loveseat at Bassett Furniture in October 2021. MADE in the USA! The sales associate/design consultant I had was Paras Hilstro who was knowledgeable, professional, and friendly. She answered all of my questions that day and later in several emails. I was allowed to borrow 10 fabric samples to take home which helped me make a decision. I was able to place my order by phone which was very good. My furniture was arrived at Bassett two weeks ahead of the projected date. It was delivered 6 days before Thanksgiving which was perfect since I was hosting for the holiday. The delivery was flawless from competence of delivery men to setting up the furniture. I highly recommend Bassett Furniture for quality and value. In addition, I highly recommend Design Consultant Paras Hilstro for her excellent service including knowledge of this furniture line.

Great furniture store with a range of brands and prices. Many of the associates have great…read morecustomer service. Please get the delivery guys booties to go over shoes so they don't track mud in the house.

Nice showroom, wonderful customer service, and no pushy salespeople. Annie was great to work with,…read morevery knowledgeable, and extremely patient.

We've purchased 5 sets of La-z-boy furniture for various rooms in our home over the past 25 years,…read morealways through the Latham store. NEVER AGAIN!!! The sales people, of course, are super friendly and promote the latest and greatest products. That's where it ends. Customer service beyond the sale is nonexistent! I've had 2 instances where I've been promised the manager would call me regarding a complaint, calls to are not returned. I had a structural problem with my power sofa, springs or mechanism snapped, within the first year. The service guy, Dan, repaired it and it broke again - same exact problem within 5 months after the repair. I'm being told that the repair is only guaranteed for 30 days and I would have to pay $160 per hr for another service call. He will not waive his labor fee. I tried to contact the manager to see if we could come up with a reasonable resolution or at least voice my complain to the company. No call back, again! Customer loyalty means nothing at La-Z-Boy and sadly their well know name doesn't represent quality furniture or exceptional customer's service. Quite the opposite. Very disappointed!

Ordered a table the first week of June, was told we would relieve it by the end of the month. After…read morecalling back 4 weeks later with no update they informed me the tables "somewhere on the ocean" and they had no idea when it'd be in "says beginning of july" even though 4 weeks ago it was by the end of the month. completely unprofessional to have no idea where something we paid $500+ for is and over a month to even get it INTO the store. I will never buy anything from again or Recommend this place to anyone I know.

Recently bought a sectional. Robert was the delivery driver (along with another gentleman whose…read morename escapes me). They were courteous and professional. Since the sectional was oversized it would not fit through the door - Robert tried every trick he knew but it wasn't meant to be. He advised what sizes would fit etc. for the room we wanted it in, so back to the store we went (which was a painless process as well). Haven't had the second delivery yet but hopeful Robert is the point person on that one as well.

There's always someone around to help you find something there and when you cash out they are very…read morequick. They have a huge selection of books, kids books, adult books, coloring books. I have many boxes of puzzles, big variety of rugs, large and small. I love the food section and spices. Cereals are half the price of Hannaford or PC. Lots of toys for kids. It's a "good Stuff Cheap" store. Also you can join their club FREE and get xtra savings.Id rate this store in Latham 5 stars.

Little esd yappers aside, my REAL therapy K9 and I love Ollie's. Great deals on power drinks and…read morecoffee. Tarps and 2 great cashiers!

HORRENDOUS EXPERIENCE. I took a chance on this furniture store and was thoroughly disappointed from…read morebeginning to end. Upon entering the store, I was tended to by the owner who spoke little English. After settling on a sofa I was told that the item was "surely" in stock and that it would be delivered the next day (for an extra delivery fee). I paid for the item and delivery fees in cash and left with my receipt. it was from this point forward that the experience went awry. Later that day the owner called me to tell me that the item was actually not in stock and would not be delivered for three weeks, or that I could pick out something similar. I drove back to the store and settled on another sofa for the same price, and was told he would contact me first thing the following Monday with the delivery info. Monday came and went, as did the rest of the week. Angry, I called the store Thursday evening and asked for info on my delivery, and to speak to the owner. An employee who spoke almost no English put he phone down, and proceeded to yell, presumably to someone else in the store, in a foreign language. He then told me he had no information for me but that the owner would call me back in one hour. Of course, one hour passed and no one called me back. I called them back again, got the same employee from the first call, and was told that the owner had left for the day. When I pressed him as to why the owner didn't call before he left for the day, the employee, obviously caught off guard at my follow-up question, said that the owner had in fact NEVER come in that day and that I "might be able to catch him around noon the next day." At this point I was beginning to lose any patience that I had left. The next day, Friday of that week, I decided to stop by in person at the time the owner was supposed to be in the store. I arrived to an empty store, and had to scream out "is anyone here!?" before an unkempt, non-hygienic employee who also spoke almost no English, emerged from a back room. I asked for the owner and was told he has not come in today and he has no idea when he will be back, making little effort to find the owner's whereabouts. At this point I lost my cool and whipped my receipt out and decided to call off the deal and get my money back. Well, this is where the truly disturbing part begins. The unkempt employee told me that he could not do refunds and that "we are a little store, do not keep money on hand for refunds, and can't possibly give me one." He also said there was no way to find out the status of my order and to come back another time. Well that was it for me. I informed him that this is now a legal matter and I threatened to call Albany Police in front of him. I also told him I would be filling a lawsuit that day. I told him sternly that it is in his best interst to have the owner call me as soon as he gets in, and I stormed out of the store. Well clearly my legal retaliation worked, because twenty minutes later the owner called me to apologize, and to say that my order would be delivered the next day, FULLY ASSEMBLED. It was obvious to me that this business normally tries to scam their customers first, and if threatened with lawsuits, only then will they follow through with the order and their hollow promises. The day of delivery they were an HOUR later than the estimate, and came in a broken-down, unmarked van, spraypainted with offensive graffiti. Two imposing men emerged and I was hesitant to even let them in. However I did, and to my utter disgust they delivered the order completely UNASSEMBLED. They told me they had other deliveries to make and had no time to assemble it for me, and that I was on my own. One of the delivery guys quipped that I "look like a smart guy and can follow directions and assemble it myself." I demanded my extra delivery fee back, and was told to take it up with the owner. I was so sick of the whole set of events that I didn't even bother calling him, I couldn't stomach another argument with the lowlife. I ordered the two men out of my building. It took me three hours to assemble the thing. The Bottom Line: don't even consider walking into this store because you will deal with nothing but unprofessionalism and borderline criminal behavior from start to finish. There was no understanding from both the owner or his employees of how to treat a customer, how to run a proper business entity, or how to deliver on promises. To add insult to injury, the quality of the product you see in the store showroom is superior to the actual product they deliver, and it never comes assembled. AVOID! AVOID! AVOID!

Went in to buy a sofa set, great customer service and good prices. Delivery was delayed about an…read morehour though. Overall good experience.

Danny did a wonderful job crafting a beautiful chuppah for our wedding. He set it up at our venue…read morein Hudson the day before the wedding and tore it down that evening since we had to have everything out by the following morning. He was extremely personable and responsive to all of our requests and even made it extra tall for our extra-tall wedding officiant! Danny is a beautiful craftsman, and he made our winter wedding stunning! We are so grateful his creation was part of our special day. Thank you so much!

If you're looking for wood products that are custom built to order, or made from repurposed wood,…read moreor looking for interesting decorations or artwork, you have to visit here. These are one-of-a-kind items you won't find elsewhere. I found the art to be very intriguing, thought-provoking, etc.. Matt and Danny take the time to listen to what you want and bring that to life. They're also active in the local community, with events taking place there from time to time. You "wood" do well to visit here.