This review is a bit overdue and I wasn't even going to write one, but I am still so surprised by the service I experienced here since they have such outstanding reviews that I felt I needed to share my experience.
I came here in September for a hair and make up trial for my upcoming wedding. I brought my mom with me because we wanted to make a whole day of it with lunch and whatnot afterwards. We arrived at 9:00am for my appointment and the salon is super cute and well designed. I was greeted by Tanya and Deborah who seemed sweet enough. Tanya started on my hair and while it seemed to start off alright, after a while went by I could tell this was not going to work out. I brought clip-in extensions with me and after trying to attach them a few times, they still were falling out and yanking my real hair with them. I am pretty shy when it comes to speaking up in these types of situations and my mom knows this, so when she could tell I wasn't happy with something, she said something. Tanya ended up getting a bit snippy with her and I could tell my mom felt uncomfortable the rest of the appointment. At the end of my hair, Tanya knew I wasn't pleased with it, but she said we could work on it later... when later? I'm not about to just have faith that we'll figure it out the day of my wedding...
I then moved to another chair for my make up with Deborah (which I learned wasn't started earlier because she was waiting on her makeup kit to be delivered...which was not a problem for me since we did have a two hour appointment slot and we still had about an hour left of our appointment). Deborah was very sweet and her personality definitely saved the appointment for me, but even her personality couldn't make the make up application look presentable. Tanya was apparently in a hurry to leave to do her "besties" hair, so she turned the air conditioner off. The salon is by the beach, but it is a tiny salon and with 4 people in there it got heated quickly. The air conditioner said it was 83 degrees in the room and my make up was literally falling off. I could tell Deborah was doing everything in her power to fix it, but with no luck. My mom finally commented that it probably wasn't working out since it was suddenly so hot in there with the air off...to which Tanya had a comeback for as well. Maybe it just wasn't her day? I don't know, but I don't feel like with a wedding trial the client and her mom should be made to feel uncomfortable and rushed. Oh and we did have some champagne while we were there, which once I switched over to the makeup chair, Tanya took mine and my mom's glasses and spilled half of it out while she was cleaning up getting ready to obviously leave. Tanya left for a few minutes and Deborah offered us more champagne, to which we said sure since half our glasses were spilt out anyway...Tanya came back and wasn't too thrilled that the glasses she'd cleaned were used again. And once again I felt like Deborah was trying to save this appointment... I really ended up feeling bad for her and both of these stars are for her. We ended up leaving my appointment at the exact 2 hour mark, which is the allotted time for the appointment.
I sent an email to the owner, Jonathan, explaining everything that happened at my appointment. He was somewhat apologetic and said that he would deal with it, but then went on to ask if I would still like to hire Deborah for my wedding... Yes, she was nice, but like I told him, my makeup ended up looking awful because it was falling off my face and smearing everywhere... Maybe if he had offered another trial with different providers that would have been one thing, but he didn't really say anything.
I told my wedding planner about what happened at the trial since she referred them to me because she uses their Orange County location sometimes. She was very surprised by the service and the way the owner handled it. I showed her a picture from the trial and she too said it didn't look good (especially for a wedding) and it looked as if I had been spending hours dancing at the reception because my makeup was smeared all over and my hair was flat and lifeless. read more