I found my new car online at Auto Trader. I called and they were personable and seemed like they…read morewere just good people. After calling around to a few other places where I spoke to quite a few people who didn't seem like they cared about selling cars, I called back and spoke to Fred. He was awesome, answered all my questions and got me the deal I was looking for. I trusted them enough to drive from Columbus to drive the car and then bought. I may go back to them for every other car I purchase, even though they're 85 miles away.

tell you 1 thing, if i end up staying in the village of new bremen and need an automobile, theres a…read moredamn fine chance ill just head on over to the fine folks at rindler automotive. i took my rental car here to have some work done on it that for some damage that i may or may not have caused ;) with my fist but hey thats not important. they got the work done quickly and efficiently and they were just swell people to interact with and their inventory is great for a dealership of their size. i hung out for a while and chatted with randy who was very helpful and a nice young lady by the name of stacie and she was just a super nice gal and she had an answer for every one of my questions. in no time at all they had my car done and looking good as new and i couldnt even tell that i punched the shit out of the hood in a fit of rage just an hour before. great work done by great folks here at rindler auto.

Very down to earth owner, no high pressure sales. Good vehicles at fair prices. Nice people to…read moredeal with. Very satisfied with the car and will definitely come back to purchase our next vehicle. Just a short drive from Fort Wayne.

From the owner: Used car dealer in Allen County, Ohioread more

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

Horrible service. Forgot to order recall part, 3 additional calls to them where she said she'd call…read moreback over a period of over 2 months. Went to Raabe Ford who came and fixed within a week. Sale of car was fine so gave a 2 star instead of a 1.

Let me preface this review by stating right up front, I have been in the auto industry my entire…read morelife. I grew up in a Chevy dealership that my family owned in Michigan in the 1980s. My grandfather was an executive for GM for 30 years. I have worked in every department in a dealership from service porter to sales manager throughout my lifetime and I have never seen a dealership operate with such borderline shady practices and even to go so far as to say an almost callous attitude towards customers. As many others who have posted here have made notice of, this dealership seems to pride itself on bait and switch tactics by making promises and misrepresentations over the phone, internet and text when in reality, the truth becomes apparent when you spend your valuable time and arrive at the dealership. The dealership itself is really only a dealership by definition. If it weren't for the FORD sign hanging over the mailbox, you might otherwise think you were passing "BOB's House of Back Alley Cars." There was absolutely no where to park because there were used cards parked everywhere in sight. They certainly were not customer cars because there were only two other people in the showroom besides myself. I would go so far as to say that I am a little dismayed at FORD for allowing their banner to be flown over a franchise in such disrepair and dishevelment. After waiting for almost 10 minutes for one of their staff to even approach us (as they were all huddled around a tablet watching YouTube videos like a junior high cafeteria) we were told that the person that we had been speaking with for a week about our deal didn't even work there and wasn't actually part of the sales staff. They were a call center employee in another city! Now let me explain this as being unheard of! It is absolutely commonplace these days to have a BDC (Business Development Center) staff to filter calls to sales staff and provide very basic information about the dealership and vehicles. It IS NOT your primary center of contact with customers, certainly NOT your primary source of vehicle and financial information and IS MOST CERTAINLY NOT ever something that should be done off-site with a call center staffed by individuals outside of the automotive industry! I might as well go to Walmart and ask the high school kid stocking the shelves about the vehicles and financials on a lot 210 miles away on the other side of the state... Long story short (hah, I know) after driving 40 minutes each way, I was met with a completely different story about the deal than what I had taken time out of my day and driven there for in the first place. In a time when there are franchise dealerships on nearly every single corner in every single town, DO NOT waste your valuable time and fall into the traps laid out by Wapak FORD! Lastly, let me point something out to you that will further shed some light on the practices of Wapak FORD. If you'll notice, the main "review" system they use is through a company called RevLocal. This review system is one that they pay for because it allows them to filter out ALL negative reviews of their dealership and produce a fabricated and misleading score. Also, take note that of all the reviews you will find above and below, Wapak FORD ONLY responds to those that are positive. They make no attempt to contact nor work with dissatisfied customers in an attempt to rectify problems or to turn a customers negative experience around. Just think about how they misrepresent themselves before you even walk through the door before you sign your name to that legally binding sales contract. Of course, that's just my $0.02

The best place to purchase a late model vehicle. The service dept. is capable of maintaining your…read morevehicle to keep it performing properly.

From the owner: Providing excellent customer service for over 75 years. Being the oldest business in Blackford…read moreCounty, we pride ourselves with our reputation of honesty, fair prices and treating our customers with the respect they deserve.