I was going to purchase my first vaporizer through Planet of the Vapes, but Planet of the Vapes…read morekept me from doing that. You see, they don't have telephone customer support, so I had to email them. Well, Jason replied almost instantly, but he said he was forwarding my request to someone else due to a certain question I had. So, I emailed him back to ask him to answer the other questions. Been waiting over 45 minutes for ANY of them to reply. When your sales agents are this complacent, it costs the company sales. That's what it did with me, and now I'm taking my business elsewhere. All 3 questions were simple questions that could've been answered in less than 15 seconds each, so I really didn't appreciate being put on the back-burner like they could care less about me as a potential customer.

Horrible customer service. Should be called customer disservice. Shipping times are absurd. A week…read moreand a half and still nothing! Lip service from email contact. Find another supplier!

I don't live in the area anymore but this vape shop is unlike any others! Absolutely the best!!! It…read moreis owned and ran by a WOMAN. I was a customer via my husband first then I also started vaping and they were incredibly helpful, nonjudgmental with my lack of vape knowledge, friendly, great discounts and rewards, and just an overall great vibe! I moved away and our new vape shop is also ran by a woman. I am proud to say I took a leap of faith and applied for a job with them. I've now been helping run 3 stores for over a year. I never would have thought that was possible without this woman owned shop in MD paving the way and erasing the gender stigma with vaping.

I have freeMaX vape device that had functioned properly. I stopped in to get a different coil that…read moremight improve my experiences with it. The VERY helpful staff provided me with excellent advice for a new pod and coil that worked out WONDERFULLY. Now I enjoy me device with more satisfying vapes and a tank that does not leak. Thank you for a knowledgeable staff.

The most knowledgeable staff of any vape shop I've visited, very helpful and friendly. The prices…read moreand selection are great.

All day everyday! Best service, a vast variety in terms of selection. And they'll never break your…read morepocket on the value of what you're getting from them! Travis and Mel are the shit!

Guys here helped me out when I arrived on a flight and forgot my vape. Thanks y'all! Much…read moreappreciated.

Amazing selection of both high end and reasonably priced glass and accessories. The staff is…read moreamazingly knowledgeable and always ready to answer any questions I have no matter how basic. It's also a lot of fun just to walk around and see some of the really cool pieces of art they have on display.

Closed at 10:07 when the store hours are open at 9 am online. Went out my way to come here just to…read morebe closed!!

1 October 2021, I Purchased a battery pen, OOZE TWIST SLIM PEN, paid $21 to make sure it was a good…read morelasting battery. Plus OOZE has a 5 year warranty. Went home registered the serial number, aka the authentication code on the OOZE website. Recently had problems with recharging the pen. Would not hold a charge. Note: this business is also known as Tobacco Shop, and they have a NO return policy. That wasn't a problem with me since the pen has a 5 year warranty. Went online with OOZE to get it replaced under the warranty, it would not accept my authentication code. Called OOZE they identified it as fraudulent and counterfeit. I filed a report with them on 3/27/22 for further investigation. Went to store yesterday to get a refund since it was a counterfeit battery, owner said "NO RETURNS". I explained to him his product is counterfeit and I was giving him the opportunity to refund me before I file a complaint. Nope, no returns he said. Went on Maryland business search to look up owner........nothing found. Why is it a growing problem with foreign business owners who have a "NO RETURN" policy? Maybe this explains it?

They are sooo friendly and have exactly what I need. They are one of my fave smoke shops!read more

Welcoming, helpful, attentive proprietors at this family smoke shop. Paradise smoke shop has a…read morewide selection of paraphernalia, for the novice to the aficionado from rare brand smokes, to vape pens, hookah, air fresheners, pipes, and ephemera...Tucked away by Quiet-waters, in the small shopping center. Tell um I sent ya.

I've yet to have a problem with this dispensary and I go multiple times a week. Yes somedays a few…read morestaff members might not be the happiest but that's called life. Unless you absolutely never get mad, get off your high horse and be human for a second. Prices are the lowest out of any dispensary in the area outside of Releaf Shop in Baltimore plus they have loyalty rewards and 30% off on fridays. I routinely get $12 1/8s because the discounts stack up that quickly. They'll also try to get specific strains if you build a good rapport with the workers.

They denied my out of state ID. Then they called to…read moreapologize after realizing it was indeed valid.