First time we came here was 2/5 stars but we just came and Dakota was SO nice and very helpful. Polite to military, offered free water. Customer service was on point that's why I am giving 5/5 stars. super cool dude. read more

i was looking for a specific vape for my sister for christmas and after calling all over the state this place seemed to have it so i called and put it on hold with them because i live half an hour away, at which point i was told they were closing an hour early today so i said i'll leave right now (this was at like 4:25pm) they said that was fine, to hurry, and that they had it on the counter for me. i called 5 minutes before they were supposed to close early saying i was getting off the freeway and that google maps said i'd arrive at 5:01, and i was told that if i got there and they were still there they could still help me. weird response, made me feel like they were now starting to pack up as fast as possible so they could be gone by the time i got there, which was contradictory to the last few times we spoke, when they said they'd help me if i got there right at close. the person on the phone said they had a company christmas party after they closed, and i said i understood and would be there at 5 like we had agreed on. i did get there at exactly 5, not 5:01, less then 4 minutes after i spoke with them on the phone. but as i suspected, the store was completely dark and the metal gates had been closed. not a sign of anyone inside. i was shocked, considering i had just spoken to someone in there less than 5 minutes ago, and had arrived right when i said i would. they already closed an hour early and wouldn't stay one more minute? the fact that the store was completely dark, gates closed, right at 5 confirmed to me that they started closing seconds after i got off the phone to be able to walk out right at 5. when i worked retail we couldn't even start closing until after closing time because someone might come in during the (publicly posted) open hours and we had to keep a til open to still make the sale. i felt deceived and upset. i saw the employee getting into their car and asked why they would tell me they would help me at 5, when it was just now hitting 5 and they're already in the car, to which they responded with "it's not 5", so i said, "but it is, we just talked about this", and their response was, "it's not though". why so cold? like, there was no way they could have closed in 1 minute and i felt like they closed even earlier so they wouldn't have to help me. like why are you pretending that you had no idea i was coming? why gaslight me about it? :( i told them gas isn't cheap and that this was the last place i called after calling all day to find this particular item and was assured that they would still help me if i got there by a certain time, which i did. the employee just said sorry, sorry, i have somewhere to go. i said yeah, your christmas party. we just spoke. in the amount of time they spent telling me why they couldn't still help me i could have gotten the vape, they just spent that time outside the store after close instead of inside helping me like i thought they would. like i get that you had places to be, that's why i called multiple times on my way to verify that it was still okay and basically gave live updates of my location. but instead they wasted my time. this 40 mile round trip was expensive, and i get that they were closing early today, but i was literally assured that they would still help me at 5. i would not have spent the time and gas driving up there as fast as i possibly could (because i was told to hurry) if i had known they wouldn't be willing to sell me something they already set aside for me, something that might have taken an extra 5 minutes. i was going to tip them $20 for staying and helping me too since they're like the only place in the state that has these and it was understood that they'd be doing me a favor, but now i'll be getting my sister a different vape from somewhere that doesn't give me flashbacks to how jaded working in retail made me. y'all wasted an hour of my time for a few minutes of your own. i prefer my local vape shop because it feels like a community, and this place is just not the vibe. have a little compassion. it's christmas. read more

Vape O Rama - temporary hours i wouldn't have seen until i made the 30 mile trip there if i hadnt called first - Vape Shops Near Me - Lakewood, Washington

Do not come here!!! They sell you defective vape pens that you pay over $50 dollars for and they refuse to give you another one! Mine stoped working under 24 hours! They are ripping off people and don't care! read more

Bad experience. Don't know his name but the white blond guy stated if I didn't like the hyppe puff bar that I could return it or switch it out. I wasn't too pleased or excited with the flavor I purchased and I went right back in to switch it and the guy said I could. He opened the box and saw that the puff had been opened "obviously" and said I couldn't swap it out. Thing is how do you expect me to see if I like the flavor or not if I don't try it? He should have reworded what he meant and said if I did not like it , it CAN NOT BE RETURNED. Plus he had an attitude and if I would've returned the energy he gave me I would've been in the wrong. Won't be going back and I don't recommend. read more

Horrible. I spent 220.00 on a new vap and supplies. I took it back the next day because I can't close the battery cover. The guy behind the counter was able to force it closed, but he explained that they can be difficult to close. I let him know that I didn't want a product that is so hard to close that I can't use it. His response was"I would return it if I could". This thing has never been used, no juice has ever been put into it. I will go elsewhere and buy a new one. read more

Fake Puff Bars...stopped here on my way home from Oregon to get a lychee ice. Was a completely different shade of gray, no card inside the box, not to mention didn't even taste like lychee ice. Hit it about 5 times before I had to pull over cause it made me sick. read more

Want to give a shout out to Richard @ Vape O Rama. Thank you for helping me out with a new kit. You even saved me a couple of $$. Reasonably priced, clean store. read more

Bought a tank from them and it immediately started leaking. After trying to fix it via YouTube videos and google, it still leaked. Brought it in two days later with it still actively leaking. Apparently it was a common issue with the tank and the only thing the shop told me was "well that's why we had it on sale." No returns and instead of advice on how to fix it they said try changing the coil. read more

I used to come here regularly, but it seems like there's been a change in mood and personnel that has led to surly staff members and I just don't feel like dealing with it anymore. Today, I came in to an empty store where the only visible employee was too high to do anything helpful. I don't know if employees are dealing with management issues or are just bad hires but it is like pulling teeth trying to get a few bottles of e-juice. read more

Terrible place, horrible customer service. Guy sold me the wrong stuff, but assured me it was right. Unfortunetly for me, I opened both bottles and when I found out they were wrong, I called back. Dude says he can't do anything for me, then insults me by saying "after opening the first bottle, at that point you should have known something was wrong" Im sorry as a customer that I trusted you. Didn't even offer to replace one or discount a second purchase. If you see this, stay away from this place. Oh the guy's name is "Malcom" read more

Just stopped by for juice and it's a half hour before closing and your closed! I'm a regular customer, there's nothing saying anything about time change... this really stinks guys! read more

Ok this place stinks, The charge double what everyone does. and it is pretty small!

I don't know what the previous reviewers are smoking, but this place is great! The clerks have always been extremely friendly, helpful, and don't mind geeking out in some vape conversation. This place has a huge selection of mods, tanks, RDA's, etc. and a CORNUCOPIA of gourmet juices at fairly reasonable prices -comparable to online. read more

Great service and super knowledgeable, good overall selection in hardware and juices and gotta love that military discount

came here because we had a bad experience at a vape shop down the street and idk who was worse. the white male helping my husband and i was very rude. we walked in and asked "any recommendations" he looked at us like we were speaking a different language. started looking around at flavors and gave off the worst energy possible. was not communicating whatsoever, only to say the flavor. maybe a bad day, but no way to treat a customer. read more

That mexican guy at the shop was really helpful and patient he helped me pick out a really good juice that i love i cant wait to go back in and get another juice. read more

These guys are f****** punk won't ever go to the shop again bought a bottle tonight tightened it put it in my pocket got in my car to drive and when I got out the bottle was all over me in my pocket called them up Old there's nothing we can do about it this ain't my first defective bottle from them f*** you guys you will never get another penny from me read more

This place is okay if you absolutely NEED to stop at a vape store but really if you are looking for a store there are better ones all over lakewood. This place has ridiculous prices and the staff can be really rude very occasionally. Most of the time they're nice but damn I hate their prices. That is the main reason they get 2 stars. The store is okay on the inside, the parking out front sucks, and I feel like if you go in there to ask questions they just don't care. Do yourself a favor and just go somewhere else. You'll be that much happier. read more