I'll never go back to vapor shark at any location anymore. Their service is shit, their devices are terrible and everytime something happens with the devices they blame you, they don't care about the customer. The manager is rude makes it sound like hes doing you a favor. If you want quality service go to Ultra Vapor Bar 2 miles down the road also on bird road. They offer better mods, better prices, better service never going back to vapor shark again. read more

I had come here three years ago when I first quit smoking. However in the last couple of years I have been buying my equipment and e-juice online. Thought I would give them another try as something happened to my supplier and my liquid was not the same. These guys fixed me up right away. They knew exactly what the problem was as the juice I was using was too thick and creating a burnt taste. I walked out with the correct juice and they did not give me the hard upsell routine. Much appreciated. thanks guys read more

These guys were very patient and helpful to my family from Brasil. I had to translate everything and they understood it could take a few extra minutes to complete everything. So I'm saying that the service was good and explained everything, went over everything and we left happy. Thank you Vapor Shark read more

Adrian is awesome and the most helpful person I have ever met in customer service, and everyone who works in this location always has a great attitude and the store is always stocked with the items I'm looking for (unlike the location by 25th and US1 which sucks a bag of dicks) read more

This is my experience with vapor shark online I have had this juice ordered from one hit wounder and it was the best i have ever had but i just got my order of the same juice from vapor shark and it is the worst e juice i have ever vaped it taste and looks like someone put half a bottle of water in the juice i will be staying away from this website for juice from now the juice is so bad i dont think it can be vaped and have been feeling ill after trying to vape on this because i spent 60 dollars on something that can be used read more

I ordered over 2 months ago and still haven't received my product. I will never buy from Vapor Shark again.

This is in regards to the Bird Road Location. Customer Service is no good if you have technical issues with their product. They sold me a defective battery that only lasted 3 months and their only solution was for me to cough up more money and buy a new one. On top of that they managed to upset me more with their smug attitude ... "Maybe you didn't take good care of it?". It wasn't till I boosted my anger that they came up with a half-assed solution, which was to give me 50% off a battery... when the true solution would have been replacing my battery free of charge. When I asked to speak to the manager or owner they just told me to go to their website because the owner is never there. Maybe the owner should be more present and come about a better customer service policy that does not screw the customer... especially if it is their product that was defective. Moving forward, ill never go to this location and rather go cold turkey than deal with anyone in that store again. I do not recommend this store to anyone, especially when we have other alternatives in this town. Quitting smoking is hard as is, no need to make it worse by dealing with smug vapor shark clerks... especially the tall guy with the dostoevsky mustache, who seems to be the supervisor. They are selling an addictive product, so maybe they don't feel that they need to have any sort of customer service in place... but it certainly turned me off and I cannot support or recommend this place to anyone. Thumbs all the way down. read more

Okay let me start with, I have owned about 7 vapor pens. I bought 6 of them the $25 one and 1 of them the pulse expecting it to last longer. All the $25 vape pens broke on me 1st to 2nd month and the pulse which I bought last broke on me on the 3rd month. I have never had any vapor pen last more than 3 months. Not only that but I've met people that had the same problem. The company 1 time out of all the times replaced me my pen and another time gave me a $15 coupon for my pulse which costed $30 so they gave me half of my money back! I find there product horrible and don't plan on ever buying again! I threw some out but at a time even decided to keep them after they broke so one day I can show proof of how unreliable there pens are. I posted it on reddit app! Don't buy the vapor pen here! It sucks though because they actually have great liquid. I've tried other places and are nothing like there's when it comes to the liquid. read more

Vapor Shark - Owned about 7, all of them broken less than 3 months! - Vape Shops Near Me - Miami, Florida

Great juices the $100 mod I bought broke in 2 days

Awful customer service. One guy just sits there huffing and puffing on his vape and looking at you like a weirdo. Unfriendly. unprofessional. i'd rather quit vaping than deal with these guys. read more

Went their to buy some e-liquid. Service was relatively fast and the employees were friendly and knowledgeable. E-liquid pricing is a little on the high side for 30mL/$15, but still very reasonable. Would buy again in a pinch. read more

I recently broke my foot & being in a cast has made me unable to drive and/or leave the house... so I was forced into quitting smoking cold turkey, or finding an alternative. I spent a couple hours online & found this to be the most economical & practical solution. Not being able to go outside to smoke cigarettes was making my house smell horrible & asking friends to run to the store for me was a hassle... and I calculated the cost of cigarettes vs the Vapor Shark... Vapor Shark won. I ordered online & recieved it within 2 business days. It doesnt come with instructions, but the website has videos & instructions. I haven't even touched the 1/2 pack of cigarettes I have left. Theres no smell in my house, on my clothes. The color coding on the button is awesome. I dont have to guess when it needs a charge. I love that they have different levels of nicotine... which I'm hoping will eventually assist me to finally be rid of any type of nicotine "addiction". I particularly enjoy the flavored eliquid I chose (chocolate caramel truffle) & look forward to purchasing additional flavors. read more

The strangest place. Lets talk about whats not cool, the low budget club vibe, the strange assortment of patrons (all with their e-cigs around their necks), and all the employees "vapin" behind the counter. The prices are too high and the atmosphere is so off putting you don't want to go back for refills. If you are a bird road DJ or hipster then this will be your new spot! read more

WORST CUSTOMER SERVICE EVER!!!! I purchased a Living Social Promo that vapor shark was running for 10 disposible E-cigs....said my shipment was to be expected within 1-3 business days i gave them 6 business day plus the weekend....Now im pissed! So i called to ask how much longer wld it be and i was told two weeks!!!! and then i was told they ran out of regular flavor and it was on back order!!! So they put out a promotion that they couldnt fill!!! so i paid $19 for the promo and then VS chargd my card $3.15 for i dont know what and is trying to say that they didnt !!!! This is the worst !!! and at no fault to living social !!! read more

Went in two weeks ago to check it out because I had ordered from their website and was so happy with their products. The person who helped me, (I think vincent) could not have been more cordial and informative. It's a small place that packs a big punch. Products on display in a case but not too many to overwhelm. The juices were right there to sample each flavor and there is a cute board behind the counter that lists feature flavors as a coffee shop would. He answered all of my questions and I love that the ingredients are listed on each bottle. I usually pay from 8-10 dollars for a tiny bottle elsewhere and here the bottles are at least twice the size and 10-12 dollars. Juices taste like the real thing and they don't have that chemical taste that I usually experience. I spent 50 for three juices and a new tank which I thought was reasonable. I also got 5% off just for checking in on Facebook. Oh and all this was within 15 minutes of closing time. I live about 15 miles away and will continue to go back for refills. Don't know when that will be because I have plenty left after two weeks. read more

I'm re-reviewing Vapor Shark, and only because after purchasing a good device I can now truly appreciate them. I bought the RDNA a few weeks ago and blows their garbage normal device that they push on everyone, out of the water. I am very pleased with my purchase and if anyone is planning on buying a device from Vapor Shark, I recommend getting either the DNA or RDNA.. read more

I had been searching for a decent electronic cigarette for months, as my wife and my mom hate the fact that I smell like a trucker all the time :) I stumbled upon a New Times ad and found the Vapor Shark Store. These guys are really friendly, and they are all "Vapers". I ended up buying a VS-ONE and I have to say I'm really thrilled. I'm a menthol smoker, so they made me an Extra Menthol made to order right there in the shop! They make their own E-Juice so I guess that's not out of the ordinary. I thought it was really cool, and tasty, and I really appreciated all the time the took to help me out. Two thumbs up for these young entrepreneurs. read more

I've been an online customer since 12/2013 and I love using e-cigs! I was given the Vapor Shark Fusion as a gift. I had to purchase a new battery for it after 3 months bc it died! Then one of the chargers died at 4 months! I purchase a new Lanyard every 2 months bc they do not last more than 2 months! (The clip keeps breaking! I'm lucky the e-cig hasn't cracked!) Then the Atomizers! They only last a couple days before they get clogged up and you have to dry them off with a paper towel, then blow air into them to un-clog them! Do that every other day or they will leave you 'high and dry' and wishing for a normal cigarette due to the aggravation! (And they come 5 to a pack for $20! It should be 10 to a pack!) I have experienced good customer service sometimes with them.(They're Customer Service does NOT return calls from messages left! Very frustrating when you cannot get ahold of them!) They sent me a free Lanyard when I complained about them breaking. And they have very good shipping times. The products need improving, my opinion... read more

They are one of the worst companies that ive seen with customer service. please read unbiased reviews dont count on warranty being honored, communication even if you have paid hundreds of dollars,last minute lies etc. Hope they change. i would not trust unless changes are made. Maybe in store juice purchase .not sure if they make here or outsource as they do their devices to china i believe read more

Went there to pick up a new kit. The staff member was very helpful and didn't try to push a super expensive kit on me, listened to what I was looking for and set me up with a product that fit my needs and I left happy with my purchase. read more

The more I spend the more rude they are to me. I buy liquid just to save time ordering from another company online.

I am pretty sure this will not make it for your other customers to read. Although I loved the Vapor Shark and the flavors you offer, I ordered from you twice on line. The 2 times I placed and order, I did not get the correct order and the last order I placed was a new battery to replace the first one that had broke. Well the new battery lasted one week and it did not snap in half on me like the first one, but the button in which you push to use the Vapor Shark stopped working. I also paid extra to receive it in which to receive my order faster, and yet it took 5 days and then received the wrong color in which I ordered. The Vapor Shark is pleasant to use, but for the price in which we pay is not worth the service you deliver. I am so disappointed with the service, I refused to spend any more money with your company. It is a shame too, because I so enjoyed the product. read more

The customer service needs drastic improvement. Very unorganized. Went twice on a Saturday (my only day off) and waited at least 20 minutes to get help each time. Whomever pushes to the front counter first wins - no first come first served order. My husband purchases the liquid from Vapor Shark when we don't place online order in time from my favorite shop (Vapin in the Cape) and his breath and vapor smell like wet dog - and the liquid is a menthol flavor so I don't understand that one. I've made it a point to order online from my choice of shop every couple of weeks and keep spare tanks and batteries so that I don't have to return here. What a shame. read more

I have started vapor shark in April and for the past month I went down to the zero nicotine liquid. As a result I assumed that I had conquered the hard task of quitting cigarettes. To my surprise this week the pipe stopped working so I figured I will quit vaping as well; after all I was a zero nicotine user for a month!!! That in my book should mean that the smoking anxiety should not be there anymore. NOT! A few hours after stopping my body was asking for it. So is the zero nicotine eliquid really zero? I think we are being tricked into changing addictions. Second, I too experienced loss of flavor with the eliquid just as described by Nick. M below. read more

Vaping fluid can be purchased on line for $1.95 +.50 shipping for 10ML bottles from TheVaporCompany.com and 50ML bottles for $3.65 free shipping from PriceAngels.com read more

I purchased a kit at a local store just a few days ago for $78.00. After having it on a charger, the light never turned green and it seemed, that the battery was not being charged. This morning, after charging the unit for over 16 hours, I unscrewed the charger from the battery, and the silver part of the charger separated from the cord and stayed inside the battery. I went back to the store I purchased the product in to exchange the charger ( a small usb cord ), and the clerk has refused to help me, stating that "I broke the cord", all sales are final, and there is nothing he can do. My intentions were not to return the product, as I purchased it to use it, however, after just a few days, the charger falls apart, I now have a product I cannot use, and I REFUSE to purchase another one. The clerk's response was, that the chargers are cheap Chinese product, so I should not expect anything better than that. HE was EXTREMELY RUDE to me and my husband, and ever in front of some customers in the store. In state of Florida, by LAW, every retailer has to have a return policy, vapor shark store does not comply with this law. read more

if you want to get robbed in the broad day light then visit their store ,The prices are very expensive and the store owner is not informative at all read more

Bought liquid from them. It's horrible. It clogs up the katomizers after 2 days. You can see the gunk ath the end of the pipe. It's more expensive to get katomizers. Now you have to really suck on this thing 3 times harder and you don't get the effect from it. Never again I would buy from them. Junk read more