Amazing service from Simon he answered all my questions and gave great recommendations. Highly…read morerecommend will tell friends, and will return.

I dropped 200$ told I couldn't use the restroom quite curtly. I guess the customer service is…read moreoptional

I don't know anything about the merchandise in this shop, but i can tell you this:…read more--My husband is crazy happy with the Blazy Susan herb cutter they recommended i get for him. --The recommendations for gummies for me were spot on and i enjoyed myself. --My more experienced friend found the staff to be very knowledgeable about their products and was able to procure what she needed to have a relaxing vacation. --We were in the shop almost daily during our 10 day vacay and every customer who came in the shop during that time was a happy and satisfied customer. Leo and Cash are awesome and i'm glad to have met them. Look forward to seeing you guys next time!

Not open 24/7. Here at 1:40am on 12/1. No one is inside. We are leaving now. But it sucks that this…read morebusiness is lying to its customers

Great service and knowledge of cigars. I am a novice and they were quite helpful. I will def make…read moreanother visit

I'm sitting in the shop right now and decided to write a review. I was the only one here for the…read morefirst 2/3 of my sumatran toro 52x6, so I lit it up popped in my earbuds and listened to Conrad Herwigs album The Latin Side of Mingus. The cigar was smooth and delicious. The rollers were on the other side of the room rolling cigars. A few patrons were in and out and about 30 minutes into my cigar so more smokers joined me in the lounge. The smells and atmosphere was just so relaxing!

Employee was very nice and super helpful, answered all my questions, and gave great recommendationsread more

The good - they have a better selection than most other places…read more The bad - they are degenerate dirt bags who have no idea what they are selling, can't answer any questions, and will just out and out lie if they can't answer your question. These are powerful drugs they are selling and they can't answer any questions about any of them.

I walked into this shop a few weeks back with a 30-odd year old cigarette case in hand, one that…read morehas a built-in lighter. It's a very fabulous and dearly treasured piece, recently given to me by my godmother, who used it during her own days of vice in the 70's. The lighter, old as it is, wasn't working. Given its age and unique character, I wasn't hopeful I'd find a solution for my problem, whether via a replacement or a fix. HOLY MOLY - I was absolutely floored by the customer service here. They didn't have a similar lighter - I think this specific type may actually be out of production after research online - so a gentleman named Mason spent OVER AN HOUR - !!!! - an entire selfless hour fixing this thing!! After taking my lighter apart and figuring out the problems, he asked me to purchase a $3 lighter which he disassembled to replace a bit of mine. He then spent ages, with genuine interest and kindness, thinking of dozens of solutions for each and every problem (and there were many). I wish I could go into more depth about what he did, but all I know is that there was science, there was physics, there was inventiveness, and there was immense creativity. He used a piece of eraser at one point for crissake!!! Worth mentioning that the shop was slow, and he wasn't neglecting any other business. Time just flew by watching him work. He didn't charge anything for the service and made it clear up front that he was just happy to help. He's proud of his work, and that speaks extremely highly as to the kind of place this is, and the kind of investment they put into their staff and by extension their customers. Also worth mentioning that I'm a woman, and not for one second did I feel mainsplained to, or scoffed at, or any part of the other unfortunately common vibes that so often get pushed to the forefront when a gal asks for help. TL;DR: Antique lighter fixed. Fo' free. Kind dude. Faith in humanity restored.

On November 14, 2025, at approximately 10:40 p.m., an employee at the Burnet location verbally…read morethreatened me after I attempted to assist another employee by handing them a cigar to scan. The individual who made the threat appeared to be the store manager, described as a white male approximately 6'2" with brown hair, a beard, and glasses. I have submitted a police report through iReportAustin.com.

Was sold a fake foger vape, and when I brought it right back in they wouldn't give me a refund. I…read moreunderstand open box policy but if your product is a counterfeit, you shouldn't be selling it and should accept refunds. The employee tried to pass it off as real when I went it and I had to explain the website "verification" was fake. Would not recommend shopping here or at least be careful with which product you select.

Visiting from Los Angeles, needed a titanium dab nail and this was the only shop in town that was…read moreable to help me! I checked over 10 different shops and Terrance and Kevan were the ones to come through. Incredible shop, incredible selection. Also Kevin has beautiful hair. Thank you smoke ATX, this is the only shop I will be visiting next time I'm in Austin!

Great atmosphere, friendly people. Love this place! Don't hesitate. There's some chairs outside too…read moreof the westerns good.

I walked in as ignorant about cigars as possible. Drew greeted me immediately and took control and…read morehelped me pick out the best options for my husband's Christmas present. I am ever so grateful. He has a great personality and made me feel very comfortable. Now I understand why my husband frequents this shop. Happy Holidays!

so I went and bought a bottle of lubricantI took the lube home, within an hour of it, laying on its…read moreside it emptied all over We were very upset. We called to see if there was a resolution to the purchase, which was $40 and they said there was many variables that were too involved within the hour and a half and they would do nothing for the defected bottle poor customer service will not be going there again lost a true customer customer service matters

Amazing customer service, everyone was so friendly!! Great glass selection at affordable prices.read more