Super nice staff at the store, relaxed and good vibes. Everyone was helpful and knowledgeable and…read moregreat to talk to. Will be back!

I walked in and was helped by a patient, attentive and respectful gentleman by the name of Zara. He…read morehelped me pick out shoes to my medical preference by giving me a variety of options and giving me the ability to decide without stress. He was patient as I tried on every pair, slipping off insoles to insert my custom orthopedics for an accurate fit. His expertise came in handy ultimately and I felt his expertise as a runner came in handy. Great customer service.

I happened upon this Custom Shoemaker accidentally!! I was searching for shoes in a size 20 x 5…read morewide!!! My friend had swollen feet & wanted to buy a pair of Patent leather Military style shoes!! Searched high & low to no avail!!! I was able to get Rafael to build these shoes & Mr. Singleton & I were elated!!! I am so glad that God was in the planning!! We are adoring the beautiful shoes that were made!!! I highly recommend that anyone check it out!!! We are well pleased!!! Thank you, Rafael, God is so, so Awesome!!! SHALOM!!! AMEN!!! Barbara A. A.

BUYER BEWARE: Terrible Service and Craftsmanship…read more Asked to have favorite boots (on the left) replicated -- the final product was not even close. The craftsmanship was poor, and the attention to detail was clearly lacking, heel was too high. There was only one visit to have feet measured. No additional fittings, no follow-up appointments, and no effort to ensure proper fit and approval of style. A call was received saying the boots were ready. When tried on, they were nowhere near acceptable. It felt as though the boots were simply made without care or accuracy. When told they did not meet expectations, the response was essentially, "Sorry." No offer to remake them. No refund. No resolution. If considering custom work here, proceed with caution.

This is a huge ON store that has so much inventory and variety of products, including shoes,…read moreapparels and accessories. Being the flagship store, they have done an amazing job of integrating modern designs throughout the store. They had almost all of their iconic models available like cloud 3, cloud 5, cloud surf, cloud nova and the Roger Federer collection as well. I went to the store to try out some of the shoes. The shoes sizes were larger in general compared to other US brands. I usually get 8.5 for others, but for ON shoes I needed 7.5. The prices were higher for these shoes, ranging between $125 to $200+. The associates were friendly at the store, but it was hard to get their attention when it was little busy.

If you go to the On brand store in NoLiTa and need help, ask for Pierre. While I ended up finding…read moreout the the brand wasn't "for me", they (unsure of pronoun) had me try on 5-6 pairs of shoes, listened to my feedback and concerns with each model, and curated the next selection to try, based on my feedback and how I wanted my shoes to feel, as I have a wide foot, and very picky about designs. They didn't stop looking for me, and persisted until they ran out of options in store. When I admitted I couldn't find anything I genuinely liked, would spend good money on, and would wear on a daily basis, Pierre told me it was absolutely alright, and thanked me for trying them on. They told me the brand wasn't for everybody, but appreciated me trying to find "the one". Really, genuinely, friendly and professional. 11/10 experience.

Love. Found my favorite shoe store Midtown East and bought a few pairs of hugely discounted boots…read moreand a pair of sandals as a happy vaccination, spring break and stay-cation gift to myself. I am looking forward to sporting my amazing boots in September when I anticipate things will be more normal and I will be capable of wearing a heel again. Boots, boots and more boots! I love boots, and the selection here of amazing, well made leather boots, from classic to edgy, ankle to calf length boots is amazing. The owner Evan selects the materials and designs of the boots and bags, which are uniquely beautiful. He was friendly, attentive, and wonderful at quickly assessing my likes and preferences and making recommendations, then bringing out boots to try on. While I was not planning on buying any shoes when I stumbled upon this gem-store on my long walk, I was so enamored I ended up buying one pair, then returning later that day to purchase the other three pairs of shoes that I didn't want to buy on impulse. The quality and prices could not be beat! (All boots are 50 percent off now, a steal for the quality!) And I decided that I (and everyone) deserve a post quarantine "I am vaccinated" treat as we are able to start walking and getting out! They also have a wide selection of heels and sandals to choose from, casual and formal, and pretty handbags and clutches. Loyal customers visit and place online and phone orders from all over the state and country, and with the wonderful selection of footwear and Evan's outstanding service, I can see why. Love this store, and definitely plan to return.

the best shoes, i use the same boots every day, exceptional quality. i need to go to buy a new pair…read morebecuase i don't want to use any other shoe this winter

This new, recently opened shoe store is conveniently located right by the R/W trains. It's very…read morespacious unlike any shoe shops I've seen in Soho or Manhattan in general. Design wise and choice of wall colors remind me from a mix of desserts and the inside of sand caves. Shoes have many different selections of styles and colors. Staff is nice and welcomes customers with a warm smile. There's a seating area to sit down and try on shoes comfortably. Additionally, there're several brightly-lit, various themed vanity rooms all the way in the back with a full body mirror in each of them. Price of shoes would range from approximately $150 to $300 (lowest to highest). I believe they accept both credit/debit card or cash but please correct me if I am wrong. The athletic shoes look like they're made out of really high quality and breathable material. Mhm I probably should start saving up a pair for my upcoming birthday. Maybe your significant other would love a new pair of shoes from here, what do you think?

Addison was extremely helpful, when we were buying shoes at the store close. She was patient and…read morevery knowledgeable. I called for one follow up item on an order and Alex the GM picked up. He had an excellent demeanor and really stepped up to expedite something for us when needed. I would definitely shop there again. The comfort and lightness of the shoes are top notch. Thanks, APL team.

Went to this place to find comfortable shoes for work. The salesman was not helpful and when I…read moreasked to try on a certain pair of shoes he wouldn't let me since they were too expensive (assuming I couldn't afford them). I left and bought pricer shoes somewhere else.

comfortable shoes cute flats…read morevery small store...not a huge selection

Exceptionally comfortable shoes! Cannot recommend highly enough. Wore my Okahu all over Europe…read moreand never once thought about my feet. Love them so much ordered two more in different colors. Great to have this store.

Hermione and Lyne (the employees here) made our visit here absolutely flawless. Absolute superb…read morecustomer service. Although the shoes here are not inexpensive, the quality and attention of detail when it came to customer service made the shoes seem underpriced. If you are looking for the best customer service where the employees treat you like family, look no further. Naot is the place to be. Two thumbs up.

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

Absolutely despicable. Stay away from Leather Spa at all costs! Destroyed a brand new, unworn pair…read moreof Louboutin boots for which I just paid over $2k at Saks. I first brought the boots to the Grand Central location and was turned away because apparently only 55th Street (the least accessible NYC location for me) does calf alterations. My boots were 1-1.5" too wide in the calves as I have very narrow legs, and while I was clear that I didn't want them to be tight, I did want them to look more fitted and neater around my legs. I went to 55th Street and intentionally had the boots fitted over jeans, repeatedly telling the store employee that he was cutting off my circulation and needed to loosen the boots. Rather than listen to me and do what I asked, he told me that they could stretch them if they turned out too small. I very adamantly said no, I will not compromise the integrity of the leather by stretching them nor will I agree to have the boots made too small so that additional work will be required. I finally asked him to provide the final measurement and was told it was 13". The boots were originally 14.5" for reference. The boots were ready in just over a week, which already had me concerned since I hadn't requested a rush job. Upon receiving them, I could immediately see that they were two different sizes. The left boot is 12.5" and the right boot is just barely 12.25". They are nearly impossible to zip, the seams were done VERY poorly and not straight, and most importantly, they do not fit without severe pain. I cannot walk in them. I literally can't even move my right ankle. And that's on my bare legs without jeans. I immediately contacted Leather Spa and received a response from Vincent who said it's very common for boots with this type of repair to require additional treatment and that I should bring them back for stretching. Did I not already have this conversation BEFORE I paid $300+ to ruin $2k+ boots??? Vincent insists they are not ruined even after I sent photos showing that they very much are. Further, they didn't even send them back to me nicely - they threw shreds of cut leather pieces inside one of the boots and just sent them off that way as further evidence of the total rush job. I used to frequent Leather Spa 55th and my patronage fell off years ago after they did something very similar to a pair of $300 boots. I was very clear during my visit this time that that could not happen again with my brand new Louboutin boots that were significantly more expensive. Had the employee just told me on the spot that they were going to cut my boots too small and require stretching thereafter, I would've taken the boots, walked out and gotten them repaired elsewhere. Literally the only reason I returned to Leather Spa is because Christian Louboutin recommends them. Never again.