I stopped by Soto in Sherman Oaks while I was in the area for a laser appointment (I live in Santa…read moreMonica and rarely make it out to the Valley unless I have something scheduled). I had a little time and was looking for a cute lounge set to wear for work and running errands, so I asked ChatGPT for boutique recommendations in the area and Soto Sherman Oaks was one of the places suggested before I even checked Yelp or Google. That alone made me curious to stop in. First of all, this is an excellent place if you like to shop on your own without someone hovering over you the entire time; no pushy sales energy, which I personally appreciate. I was able to browse comfortably and take my time. I ended up finding exactly what I was looking for -- the cutest lounge set. They had it in black, pink, and blue, and I went with the blue one. I also picked up a pair of sunglasses and a really cute choker necklace. They have a nice selection overall -- shoes, jewelry, friendship bracelets, bags, accessories -- lots of fun pieces. The pricing is on the higher side, but the quality definitely feels better than what you'd order online. You can tell the pieces are more thoughtfully curated. The only thing I would mention is that greeting customers when they walk in makes a big difference. When I came in, no one greeted me or smiled. One of the sales associates, Michaela, walked by a couple of times and didn't acknowledge me at first, even when I smiled. It wasn't a huge deal, but it did stand out. Once I tried on a few outfits and initiated the interaction myself, she was pleasant and helpful. The other sales associate (I didn't catch her name) was also lovely. Parking was easy. I found street parking right away. Overall, I had a good experience and found some lovely pieces. If you're in the area and like discovering fun, trendy items without feeling pressured, it's worth stopping in.

The customer service is terrible. My mom was looking for a specific pant and asked where they were…read morein the store. The woman in the picture just kept saying "they're over there" and pointing from behind the counter and never moved to show my mom where they were. She just kept looking at her phone. She had an attitude the entire interaction and was extremely lazy with a condescending tone. I'd rethink your sales associates and maybe hire people with better customer service skills and who are approachable and helpful. People would probably want to spend their money if they had pleasant interactions with your staff.

Beautiful clothing and jewelry. Very large inventory. Owner is very nice. Problem is they are never…read moreopen!

Are you kidding me... left work early to come to this boutique for a quick shopping run…read more Arrived at 12 on a Friday and the shop was closed even though it's hours are listed until 6:00 PM. What a waste of time.

Aerie is the new "Lulu Lemon" for this girl but about 1/2 the price. My daughter introduced me to…read moretheir leggings over a year ago and I have been hooked ever since! When I saw the sign that this location was opening, I could not wait! It is much closer to where I live and the staff here are super friendly! I love the simplicity yet fashionable styles...And did I mention that the leggings feel like butter? Soooo soft, light weight and a variety of colors. They have bathing suits, matching workout outfits, lingerie, bras, bodysuits, lounge wear, bags and more:) Changing rooms available. *You can order online and pick up here *Plenty of parking in the lot *Across from Starbucks *Great sales in store & online *Rewards Program ~ sign up for money saving coupons

Super kind manager and all employees and very good display so u want to buy something :…read moreI ordered from website and pick those up from the store!!

Reformation is one of the shops I've always enjoyed visiting. It's a charming boutique with…read morebeautiful style, and I especially love their linen dresses. I used to stop in whenever I was in the area. That said, I consistently left feeling confused about the customer service. The team never seems eager or willing to help. I've always had to ask if they have my size or if they can check in the back, and even when making a purchase, it often feels like ringing me up is an inconvenience. There are many great stores in this center, but unfortunately, this location has become my least favorite in terms of service. The designs are great and the value is good, but a bit more warmth and attentiveness would make a world of difference. I've stopped going in for now, but I hope the service improves because the products truly are lovely.

Love this store. Friendly staff & I always find a cute dress or sweater! Their prices are…read moreReasonable- it's also a great location- many cute stores & delicious chicken humus place next door.

Unfortunately the customer service is awful, BE AWARE TO THEIR RETURN POLICY!…read more My sister bought me a top in this store, before she paid she asked the lady if I can return if the size is not good, her answer was " yes ! " TWO days after I came to the store to return ( with the receipt, tag , bag and any damages ) The same exact worker in the store tells me very clearly " No return only store credit " I asked her to call her manager immediately it's been over 40 minutes phone call , and very not customers friendly ! She didn't care what I have to say and it's only my problem I didn't read the return policy in a very very small letters ! In the end she gave me the refund back ! But to this store I'll never step in again Sorry!

This store is soo cute and always has the most unique clothing! Their customer service is really…read moregood and the prices and affordable! Will definitely be coming back

Alas another newbie in the trend of Boulevard Boutique pop ups. This one I can't really say I was…read moretoo impressed with. It was really waaaaaaaaaaay too overpriced for what they were selling and even with the 50-75% off sale upstairs, it still wouldn't make me wanna spend $75 on a tshirt. Most of the styles seemed pretty dated. For example the sweats with the writing across the booty that says REBEL. I'm sorry, but that was soo 3 years ago. They did have a few pieces that we really cute, but it's nothing that a scenester couldn't have pieced together from the Goodwill in Los Feliz for a fraction of the cost. Sadly it seems to me that this store thinks it's on Robertson and rumor has it, YA AIN'T, so I really don't see it lasting more than another few months. Sorry Charlie.

It seems to me that this business has closed down? (Someone please correct me if I am wrong). I…read moreordered a pair of earrings from their online website. It took them 7 weeks to ship it to me. Their excuse was, the earrings were shipping from overseas. Okay... I'll give them a pass for that. Another time, my husband wanted to surprised me with another pair of earrings - he ordered it from that website (www.shoprumor.com). The earrings NEVER came, even after months. We tried to call them to find out what's up -- apparently they closed down shop but they STILL TOOK OUR MONEY. Now we're in the hassle of having to deal with this via the credit card company (getting a refund for merchandise never received). Shady business. Beware.

Fashion Square! What took so long! Grand Opening for Uniqlo today!! I lined up an hour before and…read morewas 25 in line. First 200 customers received a mini cheesecake from Uncle Tetsu with Uniqlo's logo on it and an Ito En milk tea. A fun taiko performance from Taiko Project to kick things off. For the gran opening weekend, there are special deals on select clothing and if you purchase $99 or more, you'll get a water tumbler Uniqlo branded in red. You can find Uniqlo on the first floor, near the middle of the mall, across from Sephora and Pop Mart (coming soon!) Very welcoming staff in line! The store is pretty big! Having experienced Uniqlo in Japan, every time I visit a store in the US, it takes me back :)

Uniqlo is great for stylish and affordable basics. The clothes are comfortable and high quality…read more The store is clean, and shopping is quick and easy. Highly recommend for everyday wear!

Today's visit was not planned at all. I happened to be in the area and wanted to see what they had…read more I have been to this Ross maybe like 6 times in the past, but not in a very long time. I have always had a great shopping experience and once again it did not disappoint. Walked in around 3pm and was greeted by a couple of employees. Overall, my shopping experience was very pleasant. Since I didn't have a clue what I was there for, I eventually saw a few items that I didn't need, but wanted. In addition to that, they were on sale and had good discounted items. I had to go for it and make a purchase. This is a big Ross. 2 levels. Mens department along with other stuff are on the 2nd floor, women's are on the 1st floor. They also have an elevator inside the store which is a HUGE plus for many people.Store was clean and well organized. I saw a few items that caught my eye. Got an LED Candle set, 4 blouses, 2 frames 4x6 each one was $1.00, 2 sprays Yankee brand, pink sand scent, summer open toe slippers & a small travel pack pillow cases which came in 2. I was very content & happy with my purchases and the total came out to around $50 plus tax. Check out process was fast and quick. They had 3 registers open and everyone was doing what they were supposed to do. Big Parking space shared with few other businesses. I love how they are open super late.

I am writing to report an extremely unprofessional and distressing experience I had at your store…read moretoday, 1-4-26. The incident involved a cashier named Marisol. After completing my transaction, I requested that the tag be clipped back After She ripped off. The cashier refused and directed me to speak with security to call the manager. When I located a security employee and made the request, he stated that he could not assist, that I would have to wait, and that he did not know when the manager would return. Super rude!!! Dosent evn speak English well. He was just rude overboard. Furthermore, the cashier Marisol was highly disrespectful and acted inappropriately by placing her hand in front of my face in a dismissive manner. The entire interaction was deeply unpleasant. I felt harrased. I must, however, express my sincere thanks to a different cashier--who was not named--who intervened. This individual came to help and attached the tag back without any issue. Their assistance was greatly appreciated. I am requesting a formal response and an explanation for the unacceptable behavior of the staff involved. Othrwise i will Report incident thru The Law Firm.

True, your prayers have come true -- therefore there's a new True Religion store next door for you,…read moreyour boo and Scooby Doo, too -- but who would go there when you can get the same ridiculously trendy (some might say played out) jeans on sale at 818 Freight next door -- a one-off store that's been at Sherman Oaks Fashion Square for years? Not you, sexy, that's for sure! Glide right past the entrance and the regularly priced merch, and home right in on the SALE shelf and racks. Honestly, at least a third of the store is on blowout sale at any given time, and if you're talented at wheedling, even regularly priced items will have a healthy percentage shaved off if your pleas come forth in the right key. Those $260 jeans suddenly only cost you $110, so now you can afford to invest in that high-yield stock portfolio you've always told yourself you'd add to your curriculum vitae. Or just buy some shoes, whatever. Right? The owner/manager is a sweet Asian woman who kind of looks mean but reveals her kindness whenever she asks you if you need help, and whenever she thoughtfully looks the other way when you realize girls' pants will fit you better than men's, if you're male but can talk with your hips and make the world come hither with your lips. The store's collection leans heavily toward young women but sways every now and then back to guys, so that there's something for everyone to add to their wardrobe. Button-up shirts with sequins and applique are available in case you're tired of being the only one of your friends who isn't living out his Entourage fantasy (btw - please say your fantasies aren't as douchey). T-shirts, too, of course, though honestly, the jeans are the only worthwhile men's item unless you want to dress like one of those people who drives a leased Audi and tells everyone that they're a music producer when they really pump yogurt for their rent money. For ladies, there's lots of dresses that will fit me. Er, you. You. So cute, and so stylish! There are hair accessories, too, but forget about buying your extensions here, because there are none. Grow it out, honey -- or buy them from a kiosk near Bloomingdale's on the other side of the mall. Oh, my good[bad]ness... These Miss Sixty's would SO fit, too. Is there any way I can cover up the "Miss" part? No? Okay, then. Get ready, world.

Located at the Sportsman's lodge shops. They have good selection of well made clothes and all the…read moresalespeople are so friendly and helpful.

The location is beautiful with great items, my only problem is with the training of the employees…read morethey are kind of all over the place when it comes to sizing they don't say that you could check it online or if there's a price difference online they don't honor it in store and they try to make all sorts of excuses so this is something that corporate needs to look into that way they these locations don't give a bad rep to the line. Transparency is a problem.