Today's visit was not planned at all. I happened to be in the area and wanted to see what they had. I have been to this Ross maybe like 6 times in the past, but not in a very long time. I have always had a great shopping experience and once again it did not disappoint. Walked in around 3pm and was greeted by a couple of employees. Overall, my shopping experience was very pleasant. Since I didn't have a clue what I was there for, I eventually saw a few items that I didn't need, but wanted. In addition to that, they were on sale and had good discounted items. I had to go for it and make a purchase. This is a big Ross. 2 levels. Mens department along with other stuff are on the 2nd floor, women's are on the 1st floor. They also have an elevator inside the store which is a HUGE plus for many people.Store was clean and well organized. I saw a few items that caught my eye. Got an LED Candle set, 4 blouses, 2 frames 4x6 each one was $1.00, 2 sprays Yankee brand, pink sand scent, summer open toe slippers & a small travel pack pillow cases which came in 2. I was very content & happy with my purchases and the total came out to around $50 plus tax. Check out process was fast and quick. They had 3 registers open and everyone was doing what they were supposed to do. Big Parking space shared with few other businesses. I love how they are open super late. read more

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I had a very disappointing experience at this Ross Dress for Less location. The temperature inside the store was extremely hot and uncomfortable. There were fans running, but they were clearly not enough to make the environment bearable, especially with the temperature outside being around 100°F. I can't imagine how difficult it must be for the employees who have to work full shifts in these conditions. This is not only uncomfortable for customers but also unfair to the staff. We stayed for only about 5 minutes and had to leave, even though we came specifically to buy a bag and a dress. I hope management takes this issue seriously and improves the store's cooling system for both customers and employees. read more

Ross Dress for Less - Department Stores Near Me - Sherman Oaks, California

It is unbelievable that the Ac is still broken?! It is completely unfair for the workers having to work under this conditions matter of fact it is ILLEGAL to make your employees come into work without Ac. I moved here back in April & when I came to visit this Ross they had fans all over the store already so by the looks of it y'all have never had ac or just don't even bother to fix it. I mean come on now it's been like what 5 months it should've been fixed by now! read more

84 degrees currently inside the Store on 8/8. How is acceptable? The poor workers even asked me to help and talk to the district manager. read more

Ross Dress for Less - This is the temperature inside the store today 8/8. How is this acceptable? The district manager still didn't respond to me a month later. - Department Stores Near Me - Sherman Oaks, California

I called and asked if they carry stainless steel kitchen trash cans, and the guy who answered the phone sighed and said, "I have absolutely no idea. You'll need to come in and look." Dang. I really don't feel like driving 25 minutes just to "come in and look." Would it be so hard for him to just walk a few feet and take a look? Ask one of his coworkers standing nearby? Stand on his tippy toes and look toward the back of the store or wherever their kitchen items are located? Get creative, I don't know. Don't make me do your job for you. read more

Poor employees that have to deal with the heat inside the store. How can you shop or work in those conditions! How shameful for a company as big as Ross that can not provide AC read more

This is the HOTTEST Ross in the Valley! Deals so HOT that you'll complain about the heat . I almost passed from heat exhaustion the deals are so good. From the Windows, to the Walls! Til the sweat drips down my balls.............. Its so busy, people risk their lives about these HOT deals! Theses Deal gotta be atleast 85 degrees and up. Visit at your own risk! read more

What a dump! No AC...hot smelly and beyond stuffy.. They are running this thing on fumes.. selection is trash Mens departmemt is up two flights of stairs And no oxygen to speak of once you get there....the people that work there were cool especially considering they work in a swamp.... This is right next to large mall....i guess they cant compete....so why even try... GIANT SHTHOLE read more

What's happening, no AC????? really? I can't believe we can't have a good shopping experience with being all hot and almost passing out

Horrible elevator broken constantly i have a baby in a stroller so i cant go upstairs, waste my time going here...on top of it no air conditioning, horrible in the summer heat. Used to love this Ross but i will not be coming back anytime soon until both issues are fixed! Very disappointing!!!! If i could put 0 stars i would read more

This place has no air conditioning!!! I had to leave the building wasted my drive there.

Trash experience. I have never heard any rule about "after 11pm we no longer accept returns" I've been to this location plenty of times and have returned near closing time and they have always been accepted. To the blonde working 5/29/26 towards 11pm and after, your customer service is terrible. I didn't get her name but she's slim build approximately 5'7, has an accent. Maybe early to mid 30s. TERRIBLE read more

This ross, is unbelievably hot, i feel bad for the workers, its fresher outside then in there. They got fans all over the place but, THEY DONT help at all. please consider going to any other ross but this one. Many people walked in and walked right out because of how hot it was. 0 stars. read more

Unbelievably HOT, I went into this Store today at 930 am it was so Hot, hotter inside then outside unhabitable for customers and employees, I told them looked at my like oh well, how can anyone shop or work in that environment they need to be reported and no one shop there, at high noon it could reach over 100 degrees in there or more... unbearable heat, don't shop there!!! Or u could have heat stroke in there!!!! read more

I am writing to report an extremely unprofessional and distressing experience I had at your store today, 1-4-26. The incident involved a cashier named Marisol. After completing my transaction, I requested that the tag be clipped back After She ripped off. The cashier refused and directed me to speak with security to call the manager. When I located a security employee and made the request, he stated that he could not assist, that I would have to wait, and that he did not know when the manager would return. Super rude!!! Dosent evn speak English well. He was just rude overboard. Furthermore, the cashier Marisol was highly disrespectful and acted inappropriately by placing her hand in front of my face in a dismissive manner. The entire interaction was deeply unpleasant. I felt harrased. I must, however, express my sincere thanks to a different cashier--who was not named--who intervened. This individual came to help and attached the tag back without any issue. Their assistance was greatly appreciated. I am requesting a formal response and an explanation for the unacceptable behavior of the staff involved. Othrwise i will Report incident thru The Law Firm. read more

Great prices and has a lot of inventory. Big store. Will for sure be going back. I love the is Ross has a lot of stuff.

Picked an item that was marked 16.99 and the store would not honor it saying they made a mistake by putting the wrong sticker on it. She immediately created a new sticker and covered up the lower price sticker. There was no store manager. The person in charge Karina gave a fake name saying it was Asia when I asked who the store or district manager was, probably so she wouldn't get in trouble once I speak to them. I filed a report with Weights and Measures. read more

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Amazing .. i got what i wanted.. i love to come back me and my wife and buy some stuff.. again..

OK folks, this is a fashion "for less" store. And that's what you get here. Good quality clothes for cheap. (Not great service. Not nice bathrooms! I can't believe that's what some people expect at a Ross!) But if you want to dress yourself and pay half price or less for name brand clothes, then this is the place. I have to admit, I am a guy, and the upstairs men's department is way less crowded and way less crazy than the downstairs women's department. And the men shoppers also seem to be polite and put stuff back up where it goes. (I've been downstairs with my wife, and it seems like a lot of the women shoppers just shove clothes in anywhere or drop them on the floor. It drove me crazy. And I actually found myself picking stuff up or moving things to the proper rack or shelf!). But upstairs, you just pick out the shirts/pants/shoes you like, maybe grab some underwear and socks, get in line, and save a bunch of money. (Also, there is a nice, big, FREE underground parking lot, where almost nobody parks for some reason. So extra points for that as well! And anybody on here who says the parking is terrible obviously doesn't know or want to simply drive down the ramp and walk up a short flight of stairs. Lol!) read more

Ok... I don't know what alternative universe this Ross is in... because...everyone was special..: I was just trying to shop for one thing and the cashier, the security..:like, they stood there and watched me pay cash... then blocked me on my way out to check my receipt... I'm surprised this has two stars because it's more on the negative stars side. Just close this place already and put it out of its misery. read more

1 Star Date: January 16, 2026 Location: Ross - Riverside Dr, Sherman Oaks Today I had a very upsetting and unacceptable experience at the Ross store on Riverside Drive in Sherman Oaks. From the moment I entered the store, I was closely followed by a security guard the entire time I was shopping, until I checked out and left. There was absolutely no reason for this behavior, and it made me feel stressed, uncomfortable, and unfairly targeted. After paying, I calmly spoke to the store manager to express how this situation made me feel. Unfortunately, the manager was dismissive, rude, and completely unprofessional. There was no apology, no concern, and no effort to address the issue. Being followed by security without cause and then treated disrespectfully by management is unacceptable. This experience seriously damaged my trust in this store and left me with a very negative impression of the Ross brand. I hope this location and its management are reviewed and held accountable so other customers do not have to go through the same experience. read more

No bags! They no longer have bags & there were no signs at the entrance notifying you of this. To top it off, you can't even take the cart of out the store! I had a full cart and had to carry what I could and do multiple trips to my car! If I was notified upon entering the store, I would've gotten my own bags or only carry what I could in my hands to avoid multiple trips. The comment of bring your car closer when it's already a hectic parking lot is crazy. How about let us take the cart out or notify upon entering that you no longer offer bags. Not even an option to purchase bags either. read more

Stopped by hoping to find post Christmas deals. I went straight to the 2nd floor to look some. They didn't have them though. I checked out the plush throw blankets and Wow I was surprised to find Valentines display. I chose one that I think my colleague will like. The price was unbeatable. The store was busy. Customers are in and out. The register line was long too but it went fast as they added more people. It was a nice shopping trip. read more

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Man, I cannot believe that these guys are still in business. They really need to fix up the store, and find a new manager for this place. Last time I was here, there freaking air condition was down. I could not find a lot of the good clothes and deals I can usually find at locations elsewhere, but that is understandable. Employees are cool and friendly here. They need new management here, and a good store remoldelment. read more

when asked if I was able to take the cart out to my vehicle to place my items in they refused I have a bad left shoulder injury and not able to pick up too much they where very rude also denied if there was someone that could help me read more

It seems disheveled however, many of the employees are very helpful and as I've noticed very hard working. This store always has lines at the registers and as it approaches closing time, much anxiety begins to ensue. I believe it's simply because it is a very busy store. I personally use this Ross because of the close location to my home. So they probably recognize me. I have noticed that they have recalibrated aisles and various department a few times so it appears they are working on efficiency. I give them credit for effort. I have noticed staff changes & I believe positive change doesn't happen overnight. It does take time to "fix" problems and constant changing of the guard does make it a bit more difficult. Other than that, I'll continue to shop there. (I do appreciate the late weekend hours and the hard work I have observed while shopping in that store). It's a very busy store so that has to be good! I like the fact that I find things there that I probably would not find in other stores. And the prices usually are very good. read more

The manager Mary should not be a manager here. She is very rude to customers, talks to them as if they don't matter, and does not care about making any sort of effort towards customer service. At 10:35 she came over the loud speaker and said they were closing early, "In less than 15 minutes" She was so short, and unapologetic and said to bring the things we wanted up because she's closing the registers and won't let anyone purchase anything after. There was no warning before this, and no warning on the door. The store hours say open until 11, which is why I came, I needed to get multiple things before an event the next morning. I was confused on the exact time they were closing because she didn't say, but at 10:37, the guard came by and said they were closing in 10 minutes, because they needed to close early. I marked the time on my phone by taking a screenshot of the time so I'd know exactly how long I had and began trying to quickly sift between my items in front of a mirror, holding them up to try to decide what I would work as quickly as possible. At 10:41, less than 5 minutes after I had gotten an unexpected 10 minute warning, Mary the manager came to me and said, "we're closing right now, if you're not in line right now you can't buy anything. I had over $500 worth of items in my cart. I had not been prepared for them to close early, otherwise I would have planned to go through my items 20 minutes prior. I told her the guard told me less than 5 minutes ago that they were closing in 5 minutes, and she said "No we're closing now because we have to do construction." I said that's not what she said on the loud speaker and that it would be nice if they accurately said when they were closing instead of saying they were closing in 10 minutes and then closing in 4 and that it was really inconvenient. We didn't even get much of a warning and they are shortening the warning they did give. She didn't care. She kept going back and forth with me and was so incredibly rude. When I tried to show her I had marked the time the guard had said on my phone and that they were giving inconsistent information she cut me off and said "you can do what you want but if you're not in line now you're not buying anything because I'm closing the registers." I needed 10 outfits, instead I was only able to get 2. Had I known they were going to close early I would have went to a different location. This place is poorly managed and the manager Mary is absolutely awful. read more

if you're a woman of color specifically i do not suggest going in here for anything. i was in line behind a dark skinned woman who was profiled upon greeting. she was trying to do a return where the cashiers (James Silver) accuses her of stealing some cookies and asked to search her purse which as a cashier isn't his job! --- mind you security at the door clueless highlight some pieces of paper as you walk out the door. this cashier had the nerve to fix his lips and start telling this woman she's a horrible person, what's wrong with the world, an energy vampire and his day would improve because he doesn't have to see "suckers like her" when it came to my turn he didn't greet me, or say a word while ringing me up and when he complete my transaction he snatched the receipt from the register and handed it to me as if i had inconvenienced him. i tried to speak to a manager who when security called him he almost refused... when speaking to the manager of course he didn't care , but we're talking about someone who came out to the sales floor on jeans and a graphic tshirt with no landyard AND OR name tag to identify themselves. immediately when you walk in you can tell the store is poorly operated and in shambles . but don't waste your time and or money, trust the reviews and take your money elsewhere. this store should have went bankrupt not joann's read more

Loss prevention is horrible at their job and make shopping a terrible experience Most of us come to truly shop and I wasn't their 1 minute before they started hovering read more

This is my favorite Ross. It's huge and there's always a lot of options. The one by my house isn't so great so I always drive to this one. Definitely worth it. read more

I hate coming to this Ross but I come because it's the closest one to me. They are rude and very disorganized. I had a sweater and a big ass rug I had to use both hands to carry out the store and the security tried to ask me to stop to show him my receipt! I literally was standing right in front of him so he saw me pay. I didn't buy a bag for the sweater because they charge for that now too. I told him he saw me buy it and I wasn't about to show him my receipt when I literally have big rug I'm carrying out the door and I still had to open the door to walk out. This is a stupid thing to do and they are not allowed to do that unless the alarm system rings or if they have a suspicion. Even then, they can't tell the customer to show receipt and show them the bags. The security literally went on to tell me "that's fine I have your face all over the cameras" as if I stole something. Stay away from this Ross and go to another one. I've never had a good experience at this location. read more

Check your receipts....They charge you for random items you didn't purchase and don't even put it in The bag.

This chain is always so popular with the bargain hunters. I rarely shop at Ross because no matter how many times I go up and down the aisles looking for something to buy I never find anything I like. And if I do find an item that catches my eye it's usually overpriced so I put it back and walk out. read more

Ross Dress for Less - Long line Sunday 2022 - Department Stores Near Me - Sherman Oaks, California

There is a very rude manager Ricado who has been telling customers that we have run out of bags for months now, and tries to sell you bags for 99 pennies. Refused to serve me because l complained, it's his shop he can do whatever he wants. Please, read comments above for customers who have had the same issue too. I would give them no stars if l would, but there is no such an option. read more

Ross Dress for Less - Department Stores Near Me - Sherman Oaks, California

English Version Avoid This Ross Location at All Costs! I had an extremely unpleasant and discriminatory experience at the Ross Dress for Less located at 13750 Riverside Dr, Sherman Oaks, CA 91423. My girlfriend and I--proud Italian-Argentine, French-Mexican, El Salvadoran, and Spanish descendants, born and raised in Los Angeles--are college-educated, tax-paying citizens. I work as a USPS postal worker, and my girlfriend works with special needs children. Despite our contributions to the community, we were treated with blatant racism and discrimination at this location. While shopping for winter coats, with over $300 worth of items in our cart, we were near the fitting rooms (which were closed). An unkempt man, who appeared to be Armenian, aggressively pushed past my autistic girlfriend and bumped into me. Despite being a former Marine and 6'1", I remained calm and reported the incident to the staff instead of retaliating. The security guard acknowledged the man's behavior as wrong and offered to call the police for assault. I declined, simply requesting the man be asked to leave. However, when the manager arrived, it became clear she also appeared to be Armenian and was biased. She defended the man, ignored video evidence, and claimed he did nothing wrong. To make matters worse, she threatened to call the police on us instead. It was obvious the Armenian manager prioritized defending the man due to their shared ethnicity rather than ensuring justice. As Latinos, we felt targeted and dismissed, especially since my girlfriend has special needs. On a later visit, the discrimination continued. A security guard insisted I place my backpack on the dirty floor before entering the store, yet I witnessed white women freely entering and exiting with their backpacks without being stopped. I have a video of one white woman leaving the store with her backpack. I followed her and asked if the store security stopped her or asked her to put her bag on the floor. She kindly told me that she was never asked to do so and immediately realized the discrimination. She sided with us, acknowledging the racism we were experiencing. I have additional videos and photos documenting this blatant discrimination, which I will upload as soon as possible. Corporate has apologized, but nothing has been done to address these systemic issues. I am now filing a formal discrimination complaint with the court. As a proud Latino and advocate for special needs individuals, I find this behavior unacceptable. If you are Latino, autistic, or value fairness, avoid this store. Discrimination and racism are normalized here. Ross Dress for Less 13750 Riverside Dr, Sherman Oaks, CA 91423 Teléfono: (818) 788-498 ¡Eviten Este Ross a Toda Costa! Tuve una experiencia extremadamente desagradable y discriminatoria en Ross Dress for Less ubicado en 13750 Riverside Dr, Sherman Oaks, CA 91423. Mi novia y yo--orgullosos descendientes de italianos-argentinos, franceses-mexicanos, salvadoreños y españoles, nacidos y criados en Los Ángeles--somos ciudadanos educados, pagadores de impuestos y con carreras respetables. Yo trabajo como cartero para el USPS, y mi novia trabaja con niños con necesidades especiales. A pesar de nuestras contribuciones a la comunidad, fuimos tratados con racismo y discriminación abierta en esta sucursal. Mientras comprábamos abrigos de invierno, con más de $300 en mercancía en nuestro carrito, estábamos cerca de los probadores (que estaban cerrados). Un hombre desaliñado, que parecía ser armenio, empujó agresivamente a mi novia autista y me golpeó el hombro. A pesar de ser un exmarine y medir 6'1", mantuve la calma y reporté el incidente al personal en lugar de reaccionar. El guardia de seguridad reconoció que el comportamiento del hombre era incorrecto y ofreció llamar a la policía por asalto. Lo rechacé, pidiendo solo que lo sacaran. Sin embargo, cuando llegó la gerente, quedó claro que también parecía ser armenia y mostró un claro sesgo. Defendió al hombre, ignoró la evidencia en video y afirmó que él no hizo nada malo. Para empeorar las cosas, nos amenazó con llamar a la policía a nosotros en su lugar. Era evidente que la gerente armenia priorizó defender al hombre debido a su origen compartido, en lugar de garantizar la justicia. Como latinos, nos sentimos atacados y desestimados, especialmente porque mi novia tiene necesidades especiales. En una visita posterior, la discriminación continuó. Un guardia de seguridad insistió en que dejara mi mochila en el suelo sucio antes de entrar a la tienda, mientras que vi a mujeres blancas entrar y salir libremente con mochilas sin ser detenidas. Tengo un video de una mujer blanca saliendo de la tienda con su mochila. La seguí y le pregunté si la seguridad la detuvo o le pidió que dejara su mochila en el suelo. Ella amablemente me dijo que nunca le pidieron eso y se dio cuenta de la discriminación. Se puso de nuestro lado, reconociendo el racismo que estábamos experimentando. Estoy demandando! read more

Ross has a good selection, but the store is often messy, slow service, and feels disorganized. Not the best shopping experience.

I only go here because it's the only cheap place to buy work clothes and shoes. The staff is rude, they security man just asked for my receipt when I paid two feet from him two seconds before... This Costco now bro? STAY away if you can. Awful place. Dirty, long lines also. read more

Horrible customer service . From the manager to the cashiers. Their elevator wasn't working and I needed area rugs and they had nobody to assist. The manager came to meet me right when I got to the section and basically said that he had no time to wait for me to make a decision. So I had to carry 3 area rugs down the stairs . I also had no help taking them to my car which was parked up front. read more

The reason I'm giving 4 stars has nothing to do with employees of this store, whom according to customers' reviews have been rude. I've never had any interaction with employees of the store. My rating is for the merchandise as I have always found what I was looking for. There are all sorts of things from womens ' clothes, downstairs to household items upstairs. I've been to this store several times and will continue to go there as they have so many different and interesting houseware items. read more

I came in to return a rug but they refused to help me carry it from my car to the door. I parked right in front. They refused to help me and I have back problems. I would give zero stars but I can't the lowest you can give is one star. Horrible customer service read more