Brian has been the General Manager recently, and their quality and service is top notch! We had…read moreour Lincoln MKX in for the water pump (a HUGE job!) at 162k miles, and thanks to their Master Technicians it was completed perfectly, quickly and at a competitive price compared to shops near the coast! Looking forward to another 160k miles with that fantastic 3.7 engine and 6F50 transmission! It's WELL WORTH IT to drive over to Newport!

Wonderful attitude of helpfulness and friendliness. Had to involve the sales team to drop off for…read moreservice AND get a free loaner (a Fiesta I would buy it was so nice). They were welcoming despite me racing in at the last minute. The service team got done what we had agreed, priced some additional things to think about returned the Expedition to me in record time. I appreciate the small town atmosphere and that they know me. Like the time I brought in the vehicle for a missing inspection sticker that was already on the window. We all had a laugh.

Gerry's used lemons. Ripping off anyone and everyone for nearly thirty years! They are as bad as…read morebgr car care. This man screwed my mom over back in the 90's. Glad to see business as usual. I even heard multiple mechanics who have worked here strongly recommend NOT buying here unless you have a lawyer on retainer.

I must say that I would never ever buy from Gerry's again.. I have had nothing but issues with my…read morecar since I got it last June.. I had to have my windshield replaced so I brought my car back to Gerry's to get an inspection sticker in February the next month my break light came on.. Brought it to another garage and found out that it should have never been on the road and that it needed about $1900 worth of work done to it to pass inspection.. I called the state inspection officer he came out to check out the car and well all I can say is Gerry's got a visit and my car was fixed.. Gerry himself got up in my face when I dropped my car off and wasn't so nice.. So please be careful when buying from this place!

One hour labor to diagnose and then tighten a bolt that another shop had twice missed. Very happy…read morewith the service and competence, I'll be coming back.

Wish I could give zero stars. Waste of time and money. After charging me $115 for a simple…read morediagnosis of a failed A/C compressor, they proceeded to tell me that in order for the warranty to be valid on a new compressor, they would also have to replace the condenser and a bunch of other parts which were not broken, all for a total of over $1900. I never heard of such a requirement for a "warranty". I asked them for other choices, such as replacing the compressor only and forget the warranty, or install a second-hand compressor. I also asked if the $115 diagnostic charge would be applied as a credit on the final bill. I don't think that was well received. The attendant said she would have to ask the mechanic and get back to me. She never called me back. I guess they figured I was not going to be a pushover customer, so they decided to run with my $115. Meanwhile I got a dealer quote to replace the compressor with an EOM part and warranty for $1300. A mechanic friend of mine advised that I go with the dealer, since private shops often use overpriced after market parts anyway. I never found an auto repair shop that charges more than a dealer, but this is it. THESE PEOPLE ARE CROOKS.