This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

ok, now im sick of this shit, you guys really need to get your shit together..I usually go to…read moreanother local nouria to get my daily coffee rewards..and everyone says Cold Brew's are still ok to get under the rewards, however, when I go to this location..I have had 1 or 2 people tell me cold brew is not covered under that..yet, I was also at this location a couple weeks ago after the first person told me no, this time..I see 2 customers ALONG with one of the employees that day..tell me yes, cold brews are ok too..one couple said they get them everyday..What the fuck is wrong with your staff..ALL you guys..including all the other nouria locations need to be on the same dam page..im tired of going to this location and SOMETIMES I can get a cold brew under the rewards, but sometimes I can't ..I'm sorry, but as a customer..this is very irritating..If I known I was gonna deal with this shit, I would have never even signed up for the rewards..How pathetic! DO BETTER!

Long story made short. Went in for an oil change, was told that the automatic transmission fluid…read morelevel was checked. My transmission has no way to check the fluid level. There is a long list of items that are supposed to be checked like air filters, tire pressure, etc. Did I get what I paid for? Or were the items to be checked really checked? Long story: The attendant gave me a list of what was inspected during the oil change. The list showed that the automatic transmission fluid level had been checked and I asked him how is that check accomplished. He said that he wasn't the person who checked it and didn't know how it was checked. He offered to look under the hood. After checking under the hood he didn't find a dip stick and offered to put it back in the service bay to check for a removable plug. While the vehicle was being checked for the removable plug I checked the Toyota web site for some guidance. The Toyota web site described transmissions with no dip stick have sealed units that don't require that the fluid level to be checked.

Easy in easy out (6 minutes). Very friendly. Washed my front and rear windows and checked for…read moreleaks. Can't beat that price. $29.95 for a synthetic blend is golden. And when they say 10 minutes or less, they mean it.

Good price and saved me a lot of time. Maybe 10 minutes wait, 10 minutes for service.read more

thank you to Farmington Me Prompto, they were awesome. After a frustrating day last friday when I…read morewas told at 2 different locations locally could not change my oil due to a stripped plug and blamed each other...it was going to end up being a costly mistake. Farmington Prompto was recommended and I was not disappointed, they had the stripped plug out, replaced and complete oil change done in quick time. I definitely will return for my future oil changes. Thank you Isacc Cousins and Tony Wheeler for saving the day!!

These guys are fast friendly and knowledgeable. I arrived a half hour before closing, with one car…read morein the shop getting changed, another car ahead of me in line, yet still 20 minutes later I was driving out. While the oil change was happening, I had some questions for one of the mechanics, Jordan, and he was very friendly and knowledgeable. While I was waiting in line, I walked about 90 feet to the Chinese restaurant right next door, Jade Palace, and placed an order. By the time I drove out, I was able to pick up my order. Jade Palace usually takes about 15 minutes to cook up the order, so if I hadn't delayed in deciding to place my order, I could have picked up food right before my oil change was done.

I've always had a good experience with Sullivan in Damariscotta. Whether it be routine service or…read moretires or a major repair, I have zero complaints. I appreciate their honesty and communication and good service.

Sullivan came to our rescue when we were visiting from IL and our car would not start and was…read moreflashing conflicting error messages. Fortunately, Sullivan was right across the road and after hearing our plight, offered to work us into their busy schedule To our surprise, within minutes a mechanic drove to our car with a new battery, installed in minutes and drove our car back to us. We were soon on the road again. While there, customers received great customer service and a very comfortable waiting area Cant thank Sullivan enough!

Top notch customer service! I've never used a Prompto Oil change service before. This was so easy…read more No appointment needed just line up behind the orange cones and when a bay becomes available the garage door will open and the attendants will guide you in. You simply park over the oil change station and follow the attendants instruction. It really is only 10 minutes! Staff worked quickly, they were knowledgeable, they reset my oil light and hooked me up with a new cling for my window to tell me when I'll be due again. They check fluids, wash the windows, no high-pressure sales tactics, just quick, friendly service. I was in and out on my lunch hour. Like a snap. I'll be using them in the futre for my oil changes.

Reasonably priced and good customer service with B.S. I would recommend this place to others.read more

Absolutely, positively will never use this VIP again…read more Multiple times we've called and asked if they can perform SPECIFIC issues with our vehicles. One of the Mike's will tell you "absolutely " so you drive an unsafe vehicle to their location and then the other service dept Mike will say "nope, can't do it". Their professionalism is absolutely horrible. I should have realized the first time I took my car in and it came out with the same service light that this shop is anything but professional. I don't think I would trust them to do a simple oil change correctly. BEWARE

We had a great experience here today. Went in with concerns about alerts on my car's tire pressure…read moremonitor and were met by a super friendly and knowledgeable gentleman who gave us guidance and info (including specifics about my car's make), which didn't happen to include recommendations for any unnecessary services or even investigation. He gave us some advice as to what we should look out for to determine whether the tires really had any leaks. Bought a digital gauge (for all of $12), interacted with several more helpful employees, noted uneven tire pressure on my car's four tires and the technician quickly evened them out, for free. Honestly you cannot beat that - quick, attentive, knowledgeable service, friendly staff, and walking away feeling better about your problem without having been sent on a goose chase of costly repairs.

Recent first time visit and I wasn't disappointed. Micah met me outside to drive my car in. He…read moreexplained everything as I had brought oil and a filter. During the visit he brought in two filters and a mouse nest! Suggested changing the filters out but put no pressure on me to do that. Topped off and checked fluids all in 20 minutes. And what a difference changing the air filters made. Did I mention I brought my dog and no leash? Micah asked a customer who had dogs and they gave me one of theirs so I could take her out. All around great service and value. I will be a lifetime customer.