This is the first time I had my car repaired by Paul and I am not sorry I did so . To say the least…read morePaul and his crew are a first class repair facility that is not only professional but accommodating . I can't say enough about this shop but do go there because Paul and crew are a class act ...

For years of experience, knowledge, and repairs done RIGHT the FIRST time, Paul's automotive is THE…read moreplace to go!! I cannot believe I waited so long to have Paul as my mechanic. Had a major brake job done a couple of months ago. Priced a lot less than I had imagined and the brakes are working better than ever. Two oil changes since then. Fluids topped, belts and hoses checked all for one great price!! The entire staff is extremely knowledgeable! Good people! Don't waste your time and hard earned bucks anywhere else! Convenient scheduling, too!

Came in to get an inspection. No one addressed me to help. Guy in office just talking on the phone…read more I said, "Hello" and no response. Had to walk into the shop area to get another worker. He was just as rude

High quality service and very honest to customer. I recommend Abe to all my people as I see the…read moredifference.

My go to dealership for life! When I decided to "Go…read moreCadillac" I didn't expect my first lease to be with Long Cadillac due to the pricing was better at another dealership for a beautiful 2014 CTS. I then thought it wouldn't be a bad idea to inquire at Long Cadillac it's closer to where I reside, why not check into a price match and they nailed it. As of August 2017, I am now on my second lease with Long Cadillac. The Sales Manager Tohm Palaima kindly said to me once you drive a Cadillac you will be a customer for life" He is right! Honestly Tohm Palaima is a very wonderful man, a pleasure to work with and he makes things happen. I arrived with intent on leasing a 2017 Cadillac Luxury XT5 and ended up leaving with a Premium Luxury. Somehow, he made it happen for a great price. Jim Golden I believe an employee for 30 years at Long's was my Salesman, by the time we were done we had some laughs and it seemed we were like old friends. No pressure, great personality and he doesn't waste your time. I don't want to forget Ray Potvin in the service department it has been great working with him since 2014. With all said after hearing a few heartfelt stories about the owner I have the impression he is a genuine man and really cares about his employee's. I highly recommend Long Cadillac and a sincere thanks to all for treating me with the utmost class and extremely pleasurable experience.

On July 7th, 2024, I had my 2023 Cadillac Escalade (approximately 17,000 miles) towed to Long…read moreCadillac due to a check engine light and misfiring. The following morning, I went to the dealership to obtain a loaner vehicle. Later that week, I was informed my vehicle was ready for pickup. When I arrived on July 14th, I unlocked the vehicle using my app and immediately received an alert notifying me of a safety recall. I returned to the service department, where I was informed there was a recall involving the engine. Because it was the end of the day, testing could not be performed until the following morning. On July 15th, I was notified that my Escalade had failed the recall inspection and required a complete engine replacement. Understandably, I was extremely disappointed that such a new, low-mileage vehicle needed an engine replacement. Although upset with General Motors, I continued to cooperate with the dealership in good faith and was told the process would take 2-3 weeks. By August 14th, I was informed that the replacement was complete and was asked to allow a technician to test drive the vehicle overnight to ensure proper operation. I agreed, and on August 15th I was told the vehicle was ready for pickup. When I arrived on August 18th to collect my Escalade, I immediately observed new body damage on multiple areas of the vehicle that was not present when I dropped it off. The dealership had failed to notify me of any incident. Out of concern that accepting the vehicle would shift liability onto me, I refused to take delivery and left it on their lot, continuing in the loaner vehicle. The following day, I contacted the dealership and provided photo and video documentation of the damage. I also obtained an independent estimate from my preferred body shop and forwarded this to the service manager. I was then told the dealership would only authorize repairs if done in-house. I politely declined and requested either reimbursement for the independent repair or the dealership's insurance information so I could file a claim. Shortly afterward, I received a phone call from Scott Barry, identifying himself as the owner/president of Long Cadillac. His behavior was hostile, dismissive, and unprofessional. He referred to me as a "disgruntled customer," accused me of attempting fraud, and refused to provide his insurance information, stating that his deductible was $5,000 and that he would not involve his insurer. He told me my only options were to allow Long Cadillac to repair my vehicle in-house or "take him to court." Mr. Barry also issued an intimidating remark regarding the loaner vehicle. He warned me that if I did not return the loaner during business hours and in "satisfactory condition," there would be issues. He went on to say that five years ago, in a similar situation, he reported a customer's loaner vehicle as stolen, which resulted in that customer being held at gunpoint. He relayed this story to me in a manner that was clearly intended to threaten and intimidate me, which I found extremely inappropriate and unprofessional. I made it clear that I only wanted my vehicle restored properly, either by my trusted body shop or another certified GM body shop. I even offered to obtain multiple estimates to demonstrate reasonableness. Mr. Barry refused, told me I was not the type of customer he wanted to deal with, and stated that Long Cadillac would no longer service me. He further admitted that "touch-up work" had already been performed on my vehicle without my consent, and that he intended to deduct that value from any settlement. The attempted repair was incomplete, obvious, and not in line with manufacturer standards. Throughout this ordeal, I have felt disrespected, belittled, intimidated, and discriminated against. My concerns have been dismissed despite clear evidence that my vehicle was returned to me in a damaged condition while in the dealership's care. I have maintained professionalism, provided documentation, and acted in good faith. All I have asked for is a fair resolution which Mr Barry cheated me out of. Please take your vehicles elsewhere do not use this dealership, they do not treat there customers with respect

I have been going to Island Auto for years. The owner is a great guy. One thing I appreciate, and…read moresome people have a hard time with, is that he is completely honest. He won't BS you. The work is good, and I trust him completely. I noticed while I was sitting in the office waiting for my car that some customers were playing games and didn't want to pay. I think that's where some of the lower ratings come from. Island Auto has gone above and beyond for me. I needed a printout for a hearing at the RMV, and they actually came tonthr registry to drop off that paper for my interlock device so I didn't have to leave and miss my number. You don't see that anymore. They offer a wide range of services--from towing and interlock devices to engine repair, oil changes, electrical issues, and brakes. I can say they have done most of these services plus a few more. If you're looking for a one-stop shop in Green Island, this is your spot.

I dropped my car off at Island Auto Repair on Harding Street as I was told to do Monday morning…read more After hours with no update, I called and the front desk staff, Makayla, was rude, dismissive, and eventually cursed at me and hung up. When I spoke to the manager to report this, he asked if I left a bad review, and when I said yes, he told me to come pick up my car and that they would no longer service it. This is completely unprofessional and retaliatory. The issue with my car still isn't fixed, and I was treated with total disrespect simply for asking questions and giving honest feedback.

I highly recommend Kustom Fabrication Automobile repair. Fantastic service and friendly staff. My…read more2021 vw rear door was dented in from someone hitting my car with their car door. Kustom Fabrication not only did amazing work making my car look brand new again but they detailed my car as well.

Just got my pickup truck back. It got hit on the back door and bed/fender…read more What a beautiful job in all aspects. Fit and finish is flawless. Paint is matched so well, my neighbor thought the whole vehicle had been painted. To repair the door frame the inside had to have been dusty and dirty. When I picked up the vehicle, the inside was brand new clean. The fabricators are obviously masters of their trade. I would highly recommend Kustom Fabrication to anyone who needs body work done on their vehicle.

Scott and Sons parking lot is like a old car showroom. He has a lot of cars in various conditions…read morethat I dream about. He also knows how to put your 'daily-driver' back together the right way so that you can do mundane things like go to work.

It's never nice going to an auto shop but taking my steed to this lot makes me feel all warm and…read morefuzzy inside. They know the job and they do it well. (I've only been there twice because they did great work but things like fire hydrants and trees keep hitting my car.)

Sam has always done right by me. He gets you in quick and gets the job done well without squeezing…read moreyou. The price for parts is fair same for labor. Ive had tires, exhaust and brakes worked on here, for all types of stuff like both catalytic converters. Planning on bringing my vehicle here later on to get the torque converter replaced. Hes good at what he does.

these people put a screw in my fiancés gas tank when he went for an isle room sticker - these…read morepeople are awful. don't give them your money or even the time of day. I'd give negative starts if I could.

On the Sunday over Memorial Day weekend my BMW sounded every warning for brake failure and multiple…read morelooming disasters. This was the worst possible timing as the weekend after was our son's high school graduation. We had family members flying into town from all over and desperately needed our car for transport. (Especially for the more senior members of the family.) We also had a road trip planned following graduation weekend. So we brought our car to Bobby's on the Tuesday after Memorial Day weekend. Fingers crossed that the issues could be resolved quickly. It took the rest of the week and Bobby having to order parts to be delivered to his garage before he could fully fix the issue. On Friday afternoon, the part finally arrived after being held up by supply chain issues. Bobby set to work but at 5pm, his closing time, it was still not working. We got a call saying that getting it fixed was looking bleak for the weekend. We went into slight panic and trouble shooting mode. However, we got a second call at 9pm saying that it was fixed if we wanted to swing by and get it! Yes! I cannot thank Bobby enough for saving our weekend and putting in the extra hours to get our car functioning! I highly highly highly recommend Bobby T's Garage for your auto mechanic needs! Simply above and beyond! I'd give Bobby and his business 10 stars if I could!

I came to them desperate and scared. I was trying to drive back to Ohio but my car didn't want to…read moreleave. They gave me quick service along with being so kind and understanding. I cannot stress enough how much I recommend this place!