You always hear so many horror stories these days about insurance companies. Rates doubling,…read morecoverages being dropped. I feel safe knowing that the team at Patrick Fitzgerald have our backs. They've always been so easy to work with, whether it's adding coverage, changing existing coverage, or just giving advice about how much coverage we need. I've never felt like I was being upsold on something I didn't need. Thank you to your entire staff for your amazing customer service. We've been members for years and plan on continuing on for a very long time.

Been with State Farm for 46 years...Have had 3 agents and Patrick has surpassed them all in…read moreservice,compatibility and promptness...not only as an agent but a "family-like"person! And the Staff is pretty damn good too!

Truly exceptional service. Prompt, courteous, informative and professional. A pleasure to work with…read moreand they make insurance easy to understand and will custom design the right plan for you. Rob Flajole is a pleasure to work with.

Insurance is just one of those things, like mortgages and taxes, that clearly define adulthood, and…read moresomething we do infrequently enough we often need professional help. The trick is finding someone who simplifies the process, explains everything clearly (and perhaps multiple times and in a variety of ways), reliably follows up, and -- of course -- tries to find you the best options for your situation and price range. For all of this and more, Rob Flajole, introduced to me by a friend, has to be the best insurance agent in Seattle. In plain English and real-life examples, Rob explains insurance concepts that previously were too abstract and convoluted for me to understand, and then kindly and patiently explains them to me again. :) [Quantum physics, I get; insurance, not so much.] Rob is, hands down, the clearest, most diligent, fair, and fun (yes, really!) insurance agent I've ever worked with and I recommend him to everyone in the Seattle area. He's the best!

Worked with one of Marcel's agents. He was very thorough and reduced our insurance quite a bit…read more However our driving will now be monitored. Not sure I like them keeping track of all my driving info but it works if you are in a fixed income.

When Dan Peterson was there, we were very happy customers and well taken care of. Before he was…read morethere, I was very unhappy with my experience and on the verge of leaving when he took over my account. Since he's left, I made the decision to leave the Marcel Dore agency, I am still with State Farm and a happy State Farm customer, I just chose to request to change agents. Here's why: When they want to sell me something, the agency has called me upwards of five times a day. I had the same conversation with the same sales representative within a 30 minute time. And he completely forgot he spoke to me. That is how high volume this agency is. When I had a question regarding my daughter going off to college and any production in coverage or discount that may be available, I left a message for Stephen my new representative twice and never got a returned call after waiting three weeks. It took an angry voicemail for him to finally return my call and send me an email, never acknowledging that he failed to return my prior to messages. When I finally got Stephen on the phone, he proceeded to "educate" me, explaining that I've never met or heard from Marcel because he's so successful. He never has to work anymore and that's why he hires people to do the work for him. He didn't apologize or acknowledge that he never bothered to return my call, but he explained to me that I'm always welcome to log onto the app or call the 800 number. What is the point of having an agent and one who apparently never works if I have to constantly go to an app or call an 800 number and hold when I have a general question about my policy and I thought the purpose of the agency was to be available and have a local connection. Stephen also explained that they have thousands of customers and that they're incredibly busy when explaining why I could never get someone on the phone and would always have to wait between four hours and three weeks for a call back. I've decided to continue my relationship with State Farm and move to an agency that has three agents in it all who answer the phone during business hours. I'm also switching to an agency with women. I find it incredibly weird that in the nine years I was a client of Marcel Dore's agency, there was never a single woman working there that I saw or interacted. Thank you to Stephen for educating me in the ways Marcel Dore's agency feels about their client relationships. I am really excited to have my business transferred to an agency that values their clients and relationships.

I got help from Derek Chambers with adding my girlfriend to my renter's insurance plan and he made…read moreit super easy. I sent a message through the website and got a call from Derek less than a half hour later asking me to confirm and that was all it took. I definitely appreciate how easy this office has made it to take care of my insurance needs.

This is the worst customer service I've had in my entire life…read more I think State Farm is terrible and dishonest At Brian Chambers's office I had nothing but confusing and unprofessional customer service. If I could get negative stars, I would

Deborah Arnold is a great person for individuals and small businesses tax services. She is very…read moreknowledgeable and also has a very personable personality. I have used her for the last 3 years and am very happy with her services.

I have been a client of Calrose for 20 years or so, before it was Calrose. The last couple years…read morehave been a real disappointment--especially now that Katie isn't there anymore. Cars that were totaled left on the policy. Changes in coverage not made timely or at all. Insured a new rental property at an address in Moses Lake instead of Medical Lake. Put my adult married son on my homeowners policy instead of my husband. Insisted that we have glass coverage on our vehcles--"Such a great deal" that rated our policy and skyrocketed our rates when we used it. Looking for a new independent agent1

Any time I have a question or concern Katie is always able to help out. Usually I don't have any…read moreidea about what I'm asking and she's willing to walk me through the "know how". Very professional and friendly, any time I have the chance I pass along the info for epic

Worked with Maria after I lost my insurance. She was…read moreamazing!!! Extremely patient and a wealth of knowledge. Great person and great company.

Based on someone's online recommendation, I contacted these people for a quote and to change…read moreproviders. I was told how terribly backed up they are. Two weeks later, still no quote. These people are way to busy to handle any more customers, apparently. Do not recommend.

I signed up for auto/renter's insurance August 2021 w/ Pilar & the process went well & i was…read morepleased. I was hoping for an agent who would go to bat for me when i needed the support. My senior residence hit us w/ a notice requiring us to have prop dam. liability coverage for bed bugs & pet damage. I discovered this is not standard in a renters ins. policy. Complicated situation & this is when you need an agent who is well informed & can see the big picture putting things into perspective. I felt like i was getting the bum's rush when i asked specific questions which is not a good feeling. Pilar told me Emily would be speaking w/ a specialist and getting back to me but that has not happened after several days so am disappointed. Will have to search elsewhere for an agent that will support me when the chips are down. That's when you know if you have the right agent!