My mother was buried by this funeral home back on April 4, 2025 and I paid in full every single…read morething that was needed and to this day, 7 months later, November 1, 2025 she still has no gravestone. I kept checking with Chely and in June she told me that the company was taking too long, and she was ordering from another company which was a lie because she had never ordered it according to another counselor by the name of Olga. On September 8, Miss Olga was the only person that helped me and after I showed her pictures of the horrible condition my mother's gravesite was she assured me she would have the gravesite leveled off because I was having to take my own soil to build up where the soil was sinking. She sent me a picture that the gravesite had been leveled and placed a temporary marker 5 months later. Two weeks later I asked about the gravestone again and she indicated that the company they order from was not sending gravestones until December. I asked her to check with the director for the cemetery to get back to me, but its been close to a month and they never have. I have decided to have the media help me and seek legal counsel. This place is horrible, and worst of all the lies I have been told all this time is so hurtful and I can never close this chapter due to the injustice this horrible place has caused my family.

Where to begin? Thank you, Olga, Cindy, Evelyn, Mrs. Rodriguez, Mrs. Garza, & the entire Del Angel…read moreFuneral Home staff. You all are truly God sent! You were there when my family & I were going through a very hard life event; you all made right when Salinas Funeral Home did us wrong. For that, and everything else you wonderfully did, I'm forever grateful. May God bless you, your families, and Del Angel Funeraria for all eternity. Thank you all again!

To the staff at Memorial Funeral Home San Juan, Tx. Thank you From the bottom of our hearts. We…read moreappreciate the attention to detail and personalized care you gave to ensuring our mother's final wishes were met. The entire staff was so helpful and friendly. Special thanks to Ms. Velma, Mr. Luna and Ms. Ari for guiding us under their wings. While we know you guys do this every day, it really felt like they genuinely cared about our family during this difficult time. Our community is blessed to have Memorial Funeral Home San Juan, Tx.

We worked with the staff at Memorial for a recent passing. At the time of a passing, mistakes are…read moreintolerable. There were no mistakes, everything was perfect. They certainly exceeded our expectations. They were professional in every thing that they did. I can recommend them without reservation.

Update 11/18/25. Well they LOST the monument. Sonia has yet to return my call and yesterday she had…read moreher subordinate call me because she was "too busy" to tell me what happened with the monument. She had him tell me that the monument was lost. I understand that the company that was doing the refurbish is at fault as it was lost in transit, however had she done her job and followed up on October 14 when it was supposed to arrive, we would not be finding out this information five weeks later. I was told that the company that was completing the restoration will replace the monument. I can only wait now to see how long it will take. As for Mr. Salas and his first reply that I should email him with my mode of communication. Well, I called him twice before his reply and three times after and he too has yet to return my call. It is beyond comprehension as to WHY these managers (Sonia & Mr Sola) have people taking messages for them when they don't respond to them. Are they looking at my messages and crumbling it up and throwing it in the garbage can? Yesterday I left a message for Mr. Salas before hearing this horrible news, if he is a good manager with a wee bit of integrity, which I have not seen it yet, he will return my call.

Our grandmother passed away two years ago. While they might be a little strict on their policy of…read moreadorning the grave, they've been great at maintaining the cemetery. My family goes often to the cemetery to remember my grandmother and her legacy. We had a pink casket for my grandmother that had roses on it, thanks to the employee that helped us select it.

Top notch service the owners were very empathetic and even through in a few items for freeread more

We attended a memorial here. Very nice facility. Attractive both inside and out. The chapel we were…read morein was pretty and very comfortable.

I buried both my parents here in July 2022. I was told we were able to decorate the plot how we…read morepleased while we ordered the slab. Lies. I had a wooden cross made. They threw out the cross. They threw out the flower pots and the solar lights decorating the lot. I had artificial flowers stuck directly into the ground, and recently, they threw that out too! Because of their bullshit rules, and lies, I decided to purchase the slab somewhere else. The worker went today to place a temporary plaque at my beloved parents unmarked resting place, and the front told him it would be thrown out if he left it there! I just got of the phone with a Sonia, Cementary Supervisor, and says that they will only allow a temporary plaque if it us purchased from them! I told her that the sales person told my family and me very different information. She stated this has been the polices for a long time. I am obviously very angered. She hanged up on me! I am even paying for the lot next to my parents for myself because I want to be laid to rest next to them. I regret ever burying my parents there. They are money hungry, greedy, insensitive assholes! So much for customers satisfaction. DO NIT MAKE THE SAME MISTAKE I DID. TAKE YOUR BUSINESS AND LOVED ONES ELSEWHERE!!!

The worse customer service ever in person and in phone they don't answer calls or leave you on hold…read moreterrible They are only nice when they offer you a policy to convince you to buy and in my opinion they take advantage of the situation that you've just loss someone to convince you to sign a policy Please don't fall for their policies it ridiculous the amount of interest charges We decided on a direct cremation which is the most affordable I believe at $899 With taxes and financing total came to $2,900 at 50.00 a month for 5 years that's ridiculous Don't buy here

My father passed away recently. I can't say enough good things about Kreidler's services. I live in…read moreAustin and my step-mother had to start the process on her own. They were kind, helpful and gave her lots of advice regarding charlatans that may try to take her for a ride. The services were beautiful and well organized. They offer amazing services, like taking pictures of the flowers sent and numbering the cards so that we won't lose who sent what. Just little things here and there that made it easier. Kreidler's is definitely the place to go when you need those services.

John and Kay Kreidler are exceptional at what they do. They helped my mom and I fulfill my…read morefather's final wishes by setting up a memorial service in McAllen and then helped us with the lengthy bureaucracies with the Philippine American consulate and airline companies to ship his body to his home city to be buried in the family cemetery. John was instrumental in working through every difficult situation that arose with this complex endeavor. He even personally escorted the body all the way up to the San Antonio airport and made sure that all of the paperwork was in order. On top of it all, their prices were very reasonable, and the Kreidler's were very generous in allowing us to delay payments until my dad's life insurance benefit came in which took almost two months after the services were rendered. The chapel at the Kreidler funeral home was perfect for the intimate service we had for my dad, and John even carried another podium himself at the request from my mom. They went above and beyond ensuring that mom and I were taken care of during this difficult time, and they made sure that we made wise financial decisions from the casket all the way to the airplane tickets. In the end, they easily saved us thousands of dollars had we gone with another funeral home. I cannot say enough about the level of professionalism, old-fashioned customer service, and reliability that the Kreidler's came through with in our time of commotion and grief. I highly recommend their services.

I am so disappointed in the place. I knew I should of gone elsewhere. I had no idea how…read moredifficult it is to get the name plate placed on my mothers niche. They are so eager to charge and take your money for every single item . However, to this day I still have no answer why her name plate is still not on. This May will be a whole year and still nothing. I call to find out everyday and they promise to call me back and still nothing.. Then I call to find out who do I need to talk to get information and they tell you that they don't pass the call to anyone..... WHAT??????? Ugh just horrible !!!!!

They give you the best customer service just to get you to buy from them but once you do you get…read morethe worst customer service ever It's almost like if they hide from you They don't return your calls the receptionist at the mission location Yolanda never has answers They double charged me and it's been two weeks now and no answers from nobody I understand it was the holidays but they are way over now January 24 2019 I've been waiting on a death certificate for over two weeks now Oh and by the way Way overpriced i DO NOT Recommend this place !!!

When my dear husband passed away on the 22nd of August 2025, we requested Darling Mauser be called…read more Stephen Bailey and his staff were so professional and caring. Stephen was with us every step of the way, always patient answering the many questions that my daughter and I had, never making us feel hurried. Stephen and his staff a tremendous asset to Darling Mauser Funeral Home, each one a caring individual. My family and I could not have gone through this tragic time without the care and concern shown to us at this sad time in our lives. Thank you Stephen, Patsy, Richard and Mary Alice Judy Wooten, Elaine Wooten & the Wooten Family

Darling-Mouser, and Steven Bailey in particular, were simply amazing. Steven was always available…read moreto all of my calls and so responsive to all of my questions and needs. If I didn't know better (and I do), I would have thought my father's funeral was the only thing he had going on. I never knew just how much a funeral director does until planning my father's funeral and watching Steven take such good care of us. I am sorry for the situation you find yourself in if you're looking for a funeral home but you couldn't possible be in better hands than if you're with Darling-Mouser and Steven Bailey. Thank you Steven!! Lorianne Langley