staff were very pleasant and relatively helpful. building…read morecould use some fresh paint and finishes. the used vehicle I bought (2017 BMW i3 with 87k) was nowhere near in the condition I would expect at a dealership. - loose outside rearview mirror with broken power fold feature - rock chipped windshield - major interior parts missing (trunk floor/engine cover) - gasoline engine on a hybrid not running, with codes set - windshield washer squirters not working (a call for forward wash squirts at the rear - the wrong washer pump was installed) I'd expect this condition straight from auction, not after dealer doll-up. I should have pushed more aggressively for a larger discount, but I'd come from several states away and let that sunk cost influence me. I'll end up with an acceptable deal after a lot of my own labor. This would be nearly 4000 at retail shop rates to fully correct; I accepted a further $2000 discount from agreed price and bought the car. There was also high pressure on a ZURICH SHEILD paint and interior protection product. The bold print on the ZURICH SHEILD agreement states in part "PURCHASE OF THE PRODUCT IS NOT REQUIRED AS A CONDITION ... TO PURCHASE OR LEASE YOUR VEHICLE" - while that is exactly how they treated that unwelcome $495 add-on. date of transaction 3/1/26

Don't waste your time going here ,lack of communication is what I was told after they sold the car…read morewe test drove and lied to by the salesman