Brace yourselves... a lengthy review is coming. I went to The Vault for I believe the 4th (5th??) time yesterday. I have been fortunate to see Aubrey each time. Bummer, she was sick yesterday, but I got to see Kate in a pinch! Either way, if you've known me long enough, I spend much more on hair than the average adult male. So I'm pretty particular and will not go back to a place that isn't doing what's trending and also doing a quality job. In Texas, I was fortunate enough to have the BEST lady for years and years, and have since been riding the struggle bus in Washington. **side note... wtf WA guys??? It's like a hip place for a men's haircut simply is not a thing here. Back to The Vault, they are (as the kids say) all slap and no cap . I'm legit ALWAYS the only guy in the whole place when I go. I still don't get that about the PNW, but whatever. If you are a guy and want a haircut that may or may not be decent scissor and clipper work, and is also not a style made popular within the past decade... then maybe this isn't for you. However, if you want something trendy and well done, and you are willing to spend a little dough to get it... go see literally anyone at The Vault. /JD out. read more

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I booked an appt after I had walked passed this salon. I was booked with Renee. I am a busy mother of 2, working professional and had no clue what I wanted to do. I wanted natural blending in with my undyed hair with low upkeep. I have natural red toward the ends of my hair and I asked if maybe she could match that so it would blend in, subtle. Renee understood the assignment and added dimension to my hair! She gave me a beautiful haircut with layers and a color that blends in with my natural hair. After not getting a haircut for almost 2 years, I felt so pampered and beautiful leaving the salon. I highly recommend Renee and I'll be back :) read more

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I booked online for a last-minute long cut, gloss and blowout. Bilja (Beah) did the most beautiful hair cut I have ever received!! The gloss color was perfect and exactly what I wanted - she knew exactly what kind of cut I was looking for and fully delivered. Thank you!!! read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

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Amazing! The girls are so sweet and my hairs never looked so beautiful! As soon as I walked in, everyone greeted me and asked me if I wanted anything to drink. Throughout the whole appointment, I was checked in on not only by my stylist, but the front desk gals 10 out of 10 would recommend. read more

Worst hair experience of my life (and I lived through 90's perms). Biljana was the rudest stylist I've ever had. She was so violent that my head still hurts and I have lost handfuls of hair. She knowingly ruined my hair as I advised her that I'm on chemo (from a previous visit). read more

I contemplated about wether or not I should even leave a review but it's been a little over six months and my hair is still growing back . I went to the Everett location and got my Hair cut by a man named Michael I will never go back nothing against any of the other hair dressers they are all amazing. Whoever owns these two places did not Handel the situation in a professional manner . I went in with a full head of hair and came out with a chopped up looking style that I did not ask for . They fixed my hair and the snohomish location. Never heard back from the Everett location . Hopefully this helps someone make a decision. This layer was shorter and is just now starting to grow back . I wore a beanie for months . Will never go back. read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

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Thank you to all the ladies at The Vault! From the moment I walked in the door to the moment I left, I had such a great experience. Everyone was so attentive -- making sure I had hot coffee, that I was comfortable in my chairs, and of course how I wanted my hair. I received balayage, cut, and treatment. Angela spot on knew what I was looking for and needed for in my balayage. She did a phenomenal job with the new color and cut. She also did a tenacity test to see what nutrients my hair was lacking. They mixed a customized treatment and a couple minutes later my hair was back to life. Afterwards my hair was given product, dried and styled into the beachy look I was after. I received so many compliments on my hair from cut to color to style! I highly recommend this salon. I will be back for sure! read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

I had my first appointment today at The Vault (Snohomish) and found my new home! I was thrilled to work with Aubrey, who is a pleasant, relevant, up-and-coming stylist. I gave her a very specific goal and she nailed it, while explaining why her recommended technique worked best. The salon is lovely and safe and I couldn't be happier. read more

Vault Hair Salon - Aubrey made me a hair model! - Hair Salons Near Me - Snohomish, Washington

Saw Raylyn again today for a trim, and she was amazing, as usual! She listened to my needs, made my hair look great after my last bad haircut from another hairdresser, and we had a really nice time catching up. I got a compliment on my cut the moment I walked out the door. I'm going to miss her when she goes to San Diego, but know she will be kickass at whatever salon she works at! read more

I had my haircut from this near by shop today, and was greeted by a very nice lady who had told me her English was not very good. Honestly she speaks English better than most locals. She was very detail oriented, and put in more effort than any stylist I've dealt with before. Regarding the haircut I was happy to hear someone who is actually giving suggestions, and takes so much care into the little things. Hands down the best haircut I've ever gotten, and will absolutely recommend her to others. Wish I knew her name to reference. Thank you!!! read more

Worst salon I have ever we been to. Worst customer service. The gals at the front desk are very rude. They screw up your appointments in the system then say it's your fault. They text you a time and then call and say it was a different time. I'm very disappointed in the way they take advantage of people. If you pay an expensive price for a haircut, that should include drying your hair, charged me an extra $45 to dry my hair. Then on top of that another extra $45 for some treatment she did not ask if I wanted, just put it on the bill. I'm a business owner and would never treat my clients this way. Don't waste your time and money going here. read more

So about a week and a half ago I booked appointments for my daughter and I to go in and get haircuts. I went first, asked for 3 inches off. When my daughter came in, she asked if I even stated my cut.... My stylist said yes, I cut 3 inches off. Floor was bare, no hair. I watched her cut barely an inch off, but figured she'll go for more later. Nope she didn't. Girls turn.. Came home super sad because it was uneven. Messaged the owner and told her what happened. Said someone else could cut my hair, but I'd rather be at a time when the other stylist is not there. Told me she could do it on a Sunday, but the stylist will probably be there and she already knew the circumstances told her I did not want conflict or to make my stylist feel bad because she was super nice. Crickets since.... Three of my fambam of tried this place, three of us will never again, sad I was looking for my forever stylist read more

Didn't get a haircut here because they need a credit card before booking an appointment! Along with email and phone number:. Why all the personal information over the phone when I haven't even been inside the building yet or seen the whites of anyone's eyes? I quickly and easily booked elsewhere with a name and phone number so have fun with that business model there Vault. read more

I had such a sweet and easy experience at the Vault! My hair is platinum blonde and requires a lot of time, patience, and work to retouch my dark roots. My stylist, Raylyn, did such a great job! I would recommend Raylyn to anyone, especially blondes! She knows what she's doing and you can tell as a client how much she loves being a stylist! The salon is in the back of a cute lil old building on First Street! The big windows face the river and allow nice natural lighting to sweep in. The space is small, but charming and styled nicely. I would recommend this salon to any of my Snohomish-area friends! Prices are practical and everyone who worked there was so, so sweet to me! read more

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This rating is for customer service only, not about how they do hair. I booked an appointment for February 4th, in December. I was really looking forward to going to this salon, as I have heard good things. I booked my appointment online as the website said to do, I got an immediate confirmation. Then the week before my appointment I received an email AND phone msg asking me to confirm, which I did both times. Then the night before my appointment, I got a phone call telling me that there was a problem with the booking and they actually double booked, and they offered me another appointment, the following week in the morning. I said I can only do afternoon times, she said they didn't have any coming up, but it was fine, she would keep me in this time spot and she could move the other person. She said to come to the appointment like normal and that everything was fine. About 2 hours later at 8pm, I received an email telling me my appointment was canceled and I had a voicemail telling me, that they were sorry but the other person booked their appointment before me, so my spot was being canceled and I could call at a later time to make a new appointment. I am really not happy with how this was handled. If this person actually booked the spot before me, that was well over a month ago, you couldn't see that you were double booked sooner? I am just really bummed, I've been looking forward to this for so long. read more

Raylyn is the BOMB DOT COM. She chopped my collar bone length hair to my chin into the cutest choppy little bob imaginable. She was quick, fun to talk to, and obviously very knowledgeable. If I lived in Washington she would be the only person I ever let near my hair with scissors. As for the salon, it was great too. I had an unfortunate circumstance with another stylist at the salon not showing up for my appointment on Tuesday, but the salon felt awful and took great care of me in spite of that. I ended up choosing not to use that stylist, and I am so happy I ended up with raylyn. read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

Went in for a haircut with Raylyn today and I am SO happy with how it turned out! Had a horrible cut in January at a different salon and have been growing it out since. So glad I trusted Raylyn with cutting it this time around! She's incredibly fun to talk to, personable, and has such an eye for detail. She listened to everything I wanted and made it happen. Her assistant (I forgot her name unfortunately!!) was also super sweet and did a great job at styling my hair. Thank you so much and I definitely will be back! :) read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

Don't waste your time with this business. They called me to tell me I was late yet I received a different time through their text message reminder system. Worst customer service ever. I never once heard "my apologies", the young women at the front desk was rude and dishonest. Yet they had the audacity to try and take my credit card for a late fee. On top of that I was over charged $37 dollars to dry my hair... plus my hair wasnt even dry all the way or styled. On top of adding an extra $45 dollar charge for bondage treatment that I wasn't even aware of. I also asked for a breakdown of the charges in all $195 and the front desk young women failed to tell me all of the charges. Yet asks if I want me receipt emailed that tells me a break down of every charge once you are out the door. I am a business owner and would never treat my clients the way I was treated. Being dishonest in business will never get you far. read more

I have been to a lot of Salons in my years, though this is the BEST! The staff is friendly and the stylists have unsurpassed talents. They're masters in their profession and I get compliments all the time on my hair! Thank you for always doing an amazing job. Client for LIFE! read more

I came here to get my 9 year old daughters haircut and I am so happy I did! I was a little hesitant on the cut my daughter wanted but Kaitlyn eased all my worries! Not only is she amazing at what she does but she also communicated with my daughter to make her feel comfortable. She made my daughters opinion truly matter and you can tell she loves what she does with her amazing work. I highly recommend Kaitlyn and will definitely be coming back! read more

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Decided to go to Vault Hair Lounge was a great choice. My hair was really thick and got split ends alot from bleaching. Madison did a wonderful job over my hair. She took her time go through my hair and cut it based on my face shape too. It worked really well! Definitely going back for next time! read more

Such a cute hair salon! Great customer service! I would highly recommend Jalisa, she took my vision of what I wanted and made it happen! I've been going there for a year now and will continue to make The Vault Hair Lounge my go to hair salon! read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

Came in for a hair cut and instead of cutting my hair how I wanted it they cut it how they wanted to do it. Not only that, I was burnt with a straightener as well. Completely dissatisfied with this establishment and will not be returning! Do NOT come to this salon! read more

Total bait and switch. I scheduled a balayage and haircut. I scheduled it online and then called the salon because I had questions about the mandatory "add ons" (haircut, glaze and air wave - aka drying your hair). I was told the appointment that I scheduled wasn't actually a sufficient appointment for everything they required you do on top of the balayage. I was quoted $159 for all things included when I talked to the receptionist, but I was told that was a starting price based on how much hair you have and how much product they have to use. I made sure to ask lots of questions so I wasn't surprised about price when I walked in. I have short hair and didn't want anything over the top or special, so I figured the stated price would be what I paid. When I sat down in the chair and told the stylist what I wanted - sun kissed hair and haircut, she came back and quoted me $230-$250. I'm not sure how the price changed $70-$90 as I didn't add on any additional services than what I was quoted from the beginning. How do you quote a $20 range after you've talked to your client? When she wrote out the quote, she was charging $30-$40 just for blow drying and "styling" my hair. I was finally able to get her down to $169 for just the balayage and glaze without the haircut. I'm not sure what all she charged for the $169, but I almost walked out of the salon for the extreme change in price. It took 2.5 hours just to get the balayage, no styling. She never put me under a dryer and left me sitting in the chair with foils in my hair for at least 45 minutes. She came back twice to check my hair and the last time she put a towel over my hair and told me it would help trap the heat in. She did a great job with my hair, but I'll never go back to the salon since they can't give an accurate quoted price or an accurate appointment online. Pricing should include all required add ons from the beginning. read more

Absolutely save your time and $ on coming here, I got my hair colored when I specifically requested a stylist that can work with curly hair and two months later I was borderline bald my hair was done by the "best" stylist there. Most definitely continuing in small claim court pursuing on suing my stylist. I was forced to get my hair trimmed begging my stylist not too, she cut 6 inches from 28inches and now I barely have enough hair to put in a ponytail ...Skip the vault ... read more

Let me start by saying I've never been happy leaving a salon before In my entire life.. until TODAY! I had a cut and color with Madison today and I always think I'm the worst client "uhh cut it but not too short because that gives me anxiety, and color it but not too blonde because that makes me anxious" haha but somehow Madison read my mind, she toned down the awful brassy faded blonde I had, added new color, cut the perfect amount and still kept my natural brown undertones. I wanted to cry of happiness when I saw the final result- not to mention the friendly staff, atmosphere of the salon and her attitude kept the nerves away the whole time. I wish I could give this place a dozen stars! Sorry I don't have a better picture and before & after :/ read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

I got misquoted on the phone by the receptionist. Once I was in the chair we agreed on a partial foil and tone. I ended up with what I would describe as two highlights. A money piece framing each side of my part. $150 for bleach on the front inch of my hair is what I got. read more

I decided to go to Vault Hair Lounge specifically to see Kelsey. I've been to her for years now and she is truly amazing! I'm super particular with my blonde hair, and Kelsey nails it every time. If you are a blonde (or really any color) know that you can trust Kelsey to take great care of you. Although Vault is a trek from Seattle, it's super cozy and clean, with lower prices than downtown. If you're trying to find a new great stylist, you've found your girl! read more

I made an appointment a couple months ago with Angela (owner) because my daughter told me to give this place a chance because they know what they are doing with hair. Well I was amazed at the end result Angela did a color, highlight and cut and it was fabulous. I have never had so many compliments on how great my hair looked including compliments from men at my office. Made me feel beautiful! So I had another appointment today with Angela for a touch up and trim and again I feel amazing. My hair shines and feels and looks so much healthier. They use organic products so you don't get the ammonia smell or burning and your hair looks amazing!!! I would and have recommended this place to so many people. LOVE MY HAIR thank you Angela!!! read more

I would like to rate this lounge a 0 star unfortunately my time here felt stressed and completely wasted. I came in for a trim and left with bald spots I was offered and served alcohol even while underaged. Please Save your Groupon this is not a professional environment nor healthy bathrooms were filthy, Urine all over the men's bathroom with fecal matter chairs smelled like sweat and products weren't disinfected before use on me, Disgusting place to call a "lounge" read more

What a fabulous place to unwind and relax. Get your hair styled by Angela and you won't be disappointed. Her color knowledge is priceless and her cuts are always up to date. Do your self a favor and make an appointment. read more

Vault Hair Salon - Enjoying my glass of wine, chocolate truffle and river view all the while getting my hair done. - Hair Salons Near Me - Snohomish, Washington

I wish I could keep this place a secret, but that wouldn't be fair. Kristen did my hair today and was amazing, I came in with two tone mom hair. I mentioned that I really like the silver lavender look but that she could just go for it. Did she ever. It's pretty much the most bad ass titanium color ever! Awesome service, great prices and super talented stylists. Thanks again ladies!!! read more

Vault Hair Salon - Lavender/titanium hair. 3 - Hair Salons Near Me - Snohomish, Washington

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Estelle is the BOMB!! I've been seeing her for a couple years now and she just blows my mind every time with her amazing talent. She is the best at giving you the perfect "lived in" look. Check out her instagram where you can find bomb pictures and educational post! @hairby.estelle read more

Vault Hair Salon - Hair Salons Near Me - Snohomish, Washington

I wish I would have done a before picture of my almost virgin hair. Dark brown and wanting something different and lighter I came in and Stephanie greeted me. She was super attentive to me wanting a super low maintenance look. She balayaged me perfectly, I couldn't be happier. It's super blended with lots of depth in color. I appear super blonde in the light and in the shade I look light brown. Not to mention she got my feathered bangs right!! Definitely will be back! Thanks again! read more

Vault Hair Salon - Loved the balayage ! - Hair Salons Near Me - Snohomish, Washington

Super cute and chic. A little expensive but worth the skill and environment. Parking is tough so go a little early. Bring your earbuds if you are looking for quiet atmosphere. The salon is not huge so chatting and laughing and blow dryers sing as loud as the upbeat background music. read more

Nicole and her team are absolutely wonderful. It's a small, hidden gem in downtown Snohomish! I love my new hair and I'm so excited for what's the come in the future with this salon! The moment I walked in I was greeted by the receptionist and all the staff. Nicole did my hair so well, she went above and beyond what I asked! I gave her free range and she truly stepped up to the plate! Thank you Nicole and The Vault for my edgy, adorable haircut. read more

Vault Hair Salon - Look. At. The. Back. - Hair Salons Near Me - Snohomish, Washington

Update: Angela (the one who commented) obviously copied and pasted and displeased customer response as she was the one who couldn't answer my questions, ignored me, and pointed to me saying I'll explain her later to a stylist. Again, Angela, you were my problem. Not the stylist. ------------ Originally had a great experience here. Kelsey is a wonderful stylist. I came here Feb. 3 to get a haircut and paid that day. I came back Feb. 14 for a full balayage and I got charged for the balayage and the haircut again (an extra $41). While reviewing my receipts in February I realized the double charge and called the lounge to clarify. The girl was new and couldn't look it up but promised to have someone call me back, I waited 3 weeks and called again, I got the same girl, who again said she'd have someone call me and didn't, again. I finally had rescheduled my next balayage to just a haircut that they had said would be free (I didn't get this answer until August mind you) and when I requested a refund instead of a haircut out of frustration with the lack of communication I had to drive down that day to get the money. While trying to get the cash she stopped to reconfigure a stylists schedule, ignored me, and said "I'll explain her later" to the the stylist. Don't get me wrong, I love Kelsey she was great! I just won't take my business somewhere that ignores me for multiple months. read more

I scheduled an appt almost a week out and left work early to be there in time. Was told they were running late, gave me a glass of water and had me wait out on the back deck. (Cushions were wet). After 30 mins, I came in and the stylist was at desk talking. Said it would be longer because they were cutting Longer hair. What?? So I stood waiting another 15 mins and finally had enough! 45 mins now! She was talking to same front desk girl and looked surprised. She said sorry, it will be a few mins more. At that point I said no and walked out. Then I got a message on vm from Jessica with a completely different story on why there was a delay. Not once did anyone reach out to me while I was there waiting to communicate or ask if I wanted to reschedule. Receptionist avoided eye contact. The only reason they got two stars was for a complimentary haircut...which I will not use. This is not the first time I waited over 15 mins here, but 45 mins...come on. That was the last. If you have time on your hands, they do a good job. read more

Love this place and Kelsey! My daughter and I have been going here for over a year. Kelsey always does an amazing job, no matter what we have done. She listens to what you want and does it. We will not be going anyplace else! read more

I am going on a cruise with my mother and needed to get my hair done before she arrived. I found the Vault on yelp and read the reviews. I made an appointment and hoped for the best. Estelle was my stylist and spent a fun 5 hours with her. I have a ton of hair and needed a full foil. Boy was it worth it. My hair turned out perfect and exactly what I wanted even though I didn't know it. My husband loves the color and cut. I could not be any happier!!! I live in Chattanooga Tennessee but will definitely be making the trip to visit Estelle again. read more