I really like the clinic and rhe stafff The person that did the check in was lovely. She was so…read moregreat with the cats Check in and out was easy and quick! Excellent service

Friendly staff, clean waiting area with plenty of space for you and your pet. My dog was very…read morecomfortable and well taken care. I appreciated the follow up with our vet regarding labs and surgery plans. Everyone is professional and treated us great!

We have been trying to get our dogs records for two weeks. The person answering the phone keeps…read moresaying the Doc won't release the records until he finalizes them, even though we haven't been there in months. I can't help but wonder what exactly needs to be finalized after this much time. He seems like a great doctor but his front desk person, Bridget, is less than helpful and it is my impression that she is dishonest. I don't know that for sure, but I don't think the doctor knows what is going on. So far, 3 messages to him have gone unanswered. We just want to take our business elsewhere but we need the medical records to establish care somewhere else.

This vets office is the best I have used in a long time they were kind and understanding they…read moredidn't do any unnecessary testing just what was necessary They actually listen to me about what was going on asking questions about how she was eating and moving around I feel like I took her to a good place where she was not a $but somebody's loved one and I will be bringing The rest of my fur baby's to This vet office This is the best she's felt in almost 2 weeks

I tried Dr. Rapp after getting disgusted with the price gouging from other area veterinarians. He…read moretook wonderful care of my dog and completed all necessary work for half what the others wanted. His staff are great, too. They are all so kind. Then my neighbor's dog got hurt. He has just moved here from Soldotna and didn't have a vet so I gave him the #. At one point, we thought his dog would need to be put down. I went to the clinic to offer support and the staff were more kind and caring than I have had in most physician's offices. They were all sad. Dr. Rapp worked with the neighbor and they were able to save his pet's life by amputating. (bad broken leg) The joy on the faces of everyone in the office when they knew they weren't going to have to euthanize was something that could be physically felt. They CARE!!!

We have used this Vet clinic for many years now and have always gotten excellent treatment for our…read moredogs.

We were referred to this husband and wife team of vets because they do FCI (fresh chilled…read moreinseminations). They came highly recommended by a fellow breeder. No one does inseminations in Anchorage. You choose here or Palmer. So far we're in the stage of every other day checking our female Bedlington Terrier's progesterone numbers. When it hits a certain number we test for a LH Surge. That's when we get an idea of when to inseminate as eggs should be dropping soon after. So ... not quite there yet. Our stud is in Wisconsin. He'll be collected and then shipped overnight to our Vet. Will update on progress ... stay tuned.

Dr. Joe, Dr. Julie and their medical staff have taken excellent care of our senior blue Heeler! And…read moreby senior... I really mean it, he managed to make it just a few months shy of 19 years old. In all honesty, the care they give him is five stars... I would dock a star for the lack of call backs from the receptionists over the years, but the care counterbalances that! From his annual senior care, drive up shots, emergency situations, and the very end, such fantastic care. Joe is going to tell you like it is and not sugar coat anything... if you're not doing what's best for your pet, he will let you know! It's not personal, he's a fantastic veterinarian!

8 hours there, only client. Price hike, nails were not done, tail not done. My poor guy drank so so…read moremuch water when he got home. His cut looked ok. (Except his tail) but it should not take 8 hours to give a grooming to an only client. Not happy

Small business with late hours to accomodate patrons. K.C has a connection with animals bar none…read more Also, will do home visits. If your dog is matted, she'll do what's best for the animal. She is a former vet Tech/Assistant and employees locals for assistants and dog walking. A great asset to the community. No judgement here!

While they were busy... . We did get off and on text…read morecommunication. And an appointment within 24 hrs when someone wise cancelled. They are not big on answering the phone. As I suspect they are chronically spammed. Messages and texts work. Be patient. They accept last minute stuff based on basic triage. If you don't know what triage is. You are going to be frustrated.

Called to have our family member euthanize. Being a customer for years we set it up we went there…read moreand the Harridan @ the counter insisted we weigh our dying dog on their scale. Who in their compassionate lives does this? Particularly at this emotional time? Wait for ever for phone returns, not to mention overly priced. Be cautious!

I was looking for last minute boarding and heard good things about the place so I scheduled a meet…read more& greet. First of all, the paperwork is 8 pages per dog...I don't even fill out vet paperwork that long. Secondly, they have a 3 step long process "to be accepted" to board with them, so if you work full time- good luck. During this meet & greet, I was spoken to (or lectured) like a 12 year old by the owner, Tim, regarding my dog's separation anxiety while separated from the my other dog in the car. I was also swiftly lectured about both the vet's and my decision to wait a little longer to neuter our 8mo old puppy. Overall did not appreciate the interrogation style this owner took with me. I doubt he would have taken this aggressive and lecturing tone with my husband, but we'll never know because he was so rude and dismissive of me. Though I do not doubt his plethora of knowledge about dogs, but what he has in knowledge he lacks in people skills.

If I could give it ten stars I would! They are so great…read morewith my temperamental dog. He loves spending time at Home Away from Home rather just for a day visit or over nights. They are also the only place that my Tucker will allow to trim his nails. Best staff ever! Best owners ever!

I brought my dog to this pet urgent care because she was in pain and I was genuinely worried. I…read moreended up waiting over TWO HOURS in the lobby with no communication, no updates, and ultimately no guarantee of ever being seen. The receptionist was incredibly rude and dismissive. I was told on the phone that there were "only two people ahead of me," yet nothing was explained about appointments taking 2+ hours or the possibility of not being seen at all. After waiting an unreasonable amount of time, I was finally told there was no guarantee my dog would even be seen that night. That should have been explained before I wasted hours sitting there with an injured pet. The lack of empathy was shocking. No kindness, no concern, no basic customer service, just attitude and indifference while people sit there stressed and scared about their animals. If you're considering this place, be prepared to: * Wait for hours * Be ignored * Be treated rudely * Possibly never be seen at all Pet owners deserve honesty, communication, and compassion, especially in urgent situations. This place failed on all fronts. I would never return and strongly suggest others look elsewhere to avoid the frustration and emotional stress I went through.

My dogs have been having a rough start to the year. I've now visited Pet Urgent Care twice in the…read morelast two weeks and I cannot tell you how appreciative I am of the staff at this clinic. Everyone from the receptionist from the veterinarian is exactly how they ought to be - compassionate and understanding. I always call before I come in, as a nervous dog mom I want to make sure I am not letting emotions rule my decisions. Both times I've visited on a Saturday, my normal vet wasn't open and even if they were, my normal vet has been too busy to get my dogs in to a doctor in a sufficient amount of time. I am so eternally grateful for the people that work at the Pet Urgent Care.

this was my review in google two years ago and wanted to share here as well and still same opinion…read moreof our experience still continue having today. This is the best place to take your pets, the staff is amazing and the doctor is very caring of your pet's needs. I get updates and phone calls to see how my Omega is doing. Recommended to anyone 1000%

Reached out twice recently, in person at the clinic and over the phone. Provided my contact…read moreinformation and the questions I had about the services. No one followed up despite saying they would. We have plenty vet clinics in town, i dont know who is better who is worse but Hillside misses the mark on a basic level.