They took 199.00 at the front b/c my insurance did not cover their care. They could not treat me…read moreand told me I would be refunded. I chased them for MONTHS never got a refund! The doc and staff in the back were very nice but as soon as the doc told me he could not treat me and I need to go to the ER, they should have IMMEDIATELY reversed that charge.

2 hour wait for drug test on a weekday morning, and no the waiting room was not crowded. This is…read moreafter they turned me away yesterday because they didn't have enough staff who could help (I went when they opened).... they don't even allow you to wait in the car. I've never had a worse experience at a healthcare facility. Won't ever return again. PS- Clarissa who helps with the testing is the boss and is the only saving grace. Give her a raise!!

Today, Friday June 19, 2026 I had plans. But my body had different plans. I had been dealing with a…read morehealth situation that I thought was going to go a-way. I was doing home remedies (holistic), It was not improving and today was the day to do different. I went to Patient First located on North Thompson Street and sometimes it can be very busy, when I arrived it was not. Kaitlin, PSR completed my check in. We had a few laughs. I shared with her, "It's Friday, you deserve a break." I was seen in a timely manner although I came prepared (book, laptop and head phones). Dr. Young was very kind, and professional. She took the time to answer my questions and I just want to say, "Thank you" to all of the staff.

We brought our toddler in just before closing time on a Friday night. They were super quick through…read morethe intake process, the nurse (Winston) was FANTASTIC with our little one, caring and entertaining for our daughter. Then the doctor went out of his way to get stickers that calmed her during the exam - and actually helped him conduct his assessment. In and out in 20 minutes when I expected either a longer time or poor service knowing they were hoping to be going home. Thanks to the PF Carytown team!

Terrible visit. I walked in the front door with a note from my ophthalmologist, explaining exactly…read morewhich tests he wanted me to go and have run "at the ER". I handed the paper to the front desk, and I explained the exact message from my doctor to at least three nurses. Then I explained it again to a doctor, and after keeping me there for an hour and a half, charging me for a full emergency room visit, they informed me that those tests are not something that they are capable of running at that facility. So they would need to transfer me to a hospital and check me in. Then they discharged me "Against Medical Advice" because I wasn't interested in them transferring me immediately to a hospital to become an inpatient there. They found absolutely nothing on my exam that would warrant transferring me to a hospital immediately. They only had my note from my ophthalmologist saying that he wanted these two tests to be run and that I should go to an ER and request those two tests. Why didn't they tell me that, when I walked in the front door with my Dr note on official letterhead, telling exactly which tests my ophthalmologist wanted them to run? Why did they waste my time and charge me for an emergency room visit when they could have told me immediately, at the front desk, that they cannot do those tests and that I should just go to the regular Dr instead? What a ridiculous way to respond to a request they already knew they were not equipped to fulfill. I walked in unassisted, clearly not in any emergency condition, simply because of the ophthalmologist' poor understanding of what the ER offers.

My son started having a fever, headache, and sore throat. Due to his history with fevers, we…read moredecided to take him in at 830 pm on a Monday to be safe. The sign said 10 minutes for a wait, but we were greeted as soon as we got in and taken back almost immediately. The two nurses immediately got his history and vitals. Dr. Parker was in shortly after and he was great! As he was explaining the diagnostics and what they were for, he made sure to talk directly to my 10 year old and use terms he'd understand. That made my son feel so much more comfortable. We had results shortly after the tests were done. I will definitely be sure to come back here next time we need urgent care. I've always been happy with HCA hospitals but it's so nice to have a satellite location nearby.

The Southside Health Center is part of Daily Planet Health Services, a fully integrated health care…read moresafety net provider. I've been to this clinic at least 8 times since January 2015, and am always amazed at the level of care offered, and the professionalism of the staff. I like to sum up reviews with a single word, and for the Southside Health Center, the word is "inclusivity." Services offered are general medical services, pediatric, dental, and behavioral health. I am unaware of the full scope of services offered, but I would recommend SHC to anyone, irrespective of their means. The interior is squeaky clean. There are always sufficient receptionists to accommodate both the English and Spanish community. Additionally, they can provide translation for a large number of languages, including French, Portuguese, Creole, and Italian. The parking lot can be crowded at times, but it has never been too full for my car to fit in.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

Bon Secours Urgent Care sent my claim to United Health Care, which mistakenly marked my claim as…read moreout of network. Rather than reach out to United Healthcare and ask why my claim was denied, Bon Secours kept my credit card on file "against my wishes and billed it for $113 and $175, without my permission" because they were too lazy to do their due diligence. Bon Secures Billing department is offshore with unhelpful people that speak very poor English, now I must file a fraud claim with Citibank.

Previously Good Health Express (Bon Secours). If you're a patient in the Bon Secours anything done…read morehere will populate to your MyChart. Urgent care is typically most convenient for most illnesses and injuries. All ages can be treated here. There is an on-site X-ray for imaging and a lab. No appointment is needed but you can reserve a spot online just to let them know that you're coming. The location is on Brook Rd in Glen Allen open daily 8am-8pm. I will say be ready to wait unless you come when they first open. I recently brought in my family member to get an injury checked out. From start to finish my family member was here for 2 hours. The upside is that the patient care was okay, but the wait is ultimately the downside.

It was a very terrible experience! I went yesterday may28 and I was supposed to get a call the next…read moreday and i had to pay out of pocket to get seen 175$ I want my money back because you guys didn't even called me or nothing I'm going to report y'all for stealing peoples money, this is so crazy I went there in an actual need I thought y'all were going to actually help me, on top of that there was a used tampon in the bathroom it was a terrible experience I wouldn't recommend it, after I already paid that's when I was searching for a better place but it was already to late!! I'm going to report y'all so I can get my money back i don't know how you guys are called urgent care if y'all don't do hall jobs correctly

Dr Muharram is very caring and thorough She is very…read morecompassionate and treats patients with extreme care I highly recommend this practice and am very satisfied with the quick response and quality of service!!

Dr Brager diagnosed me by telechat & prescribed ear drops. He also instructed me to show him on…read morevideo affected lobe. He's a focused competent physician. I Highly recommend Dr Robert Brager MD Ear, Nose & Throat doctor. His staff was courteous & answered questions I had at the start. Professional staff!

My son went to an urgent care center to be examined for intense ear pain.They did a basic treatment…read moreand told him to go see an ENT doctor as soon as possible for additional treatment. I spent over an hour calling ENT doctor's office within a 40 mile area. No offices had any appointments for at least 2.5 weeks. Yesterday I tried Dr. Brager office after 3 tries to reach someone. Finally a person not a recording answered the phone. They said come to the office today, what a pleasant surprise. We arrived at the office and waited about 40 minutes to be seen. It was upsetting at first to wait but Dr. Brager was great. He evaluated my son, explained the treatment and called in a prescription. He even told the pharmacist a substitution medication that saved us over $50 compared to the urgent care prescription. Although Dr. Brager's office is about 1 hour away, it was worth the ride and I'll return there again.