For planned visits: 5 stars Emergency room: 2 stars…read more Let's get it out of the way: No one likes being at the hospital. But for planned care appointments, my experiences have been as positive as they could be. I was treated with courtesy, politeness, and respectful care for each visit. Reception staff was efficient and patiently gave instructions and directions for check in. The Lab Corp technicians were incredibly kind and accommodating when I didn't feel well after a blood draw. The doctors and nurses I dealt with for procedures explained each step of the process and made sure I was comfortable. I really appreciate that from medical staff. Unfortunately my ER experience was not as pleasant. I was there on a Sunday night due to possible complications from a procedure earlier that week. Initial triage and placing an IV port was fairly prompt, within 30 minutes, but I then waited more than three hours to be seen. During that time a man suffering a true emergency arrived (screaming in pain and violently vomiting) and the staff took their sweet time to wheel him in and then took far too long again to get him from the waiting room. When I was finally seen a doctor did a very quick confirmation that I didn't need any immediate treatment and told me I could leave. But the staff actually forgot that I was in the room to give me discharge papers and remove my IV! I had to find someone myself. In all I was there for 5 hours and probably 15 minutes of it with medical staff. It also cost me well of $500 out of pocket after insurance.

Over 3 hours sitting with flash burn from welding no pain meds no care given , not even…read moreregistration after sitting over 3 hours in a closet size room....then registration lady takes my id walked out the room gone 20 minutes ...they are suppose 2 scan is and insurance with mobile computer in your room in front of u so no stealing information of my id.....

If you want to go through a painful experience this is the place for u. They will insert your IV…read moreinto your veins and constantly pull it in and out as if they are trying to find it when it's already in to the point u pass out, those was the nurses that knew what they where doing. The other nurses didn't know nothing they were doing I had to tell them what they were doing wrong. Oh and another thing an African lady working there pushed air into my veins then laugh, THIS PLACE IS FULL WITH EVIL DEMONIC PEOPLE PLEASE BE CAREFUL AND LOOK OUT FOR YOUR LOVE ONES!!!!!!!

I was checked in and taken back in less than 10 minutes, they were very caring and really on top of…read moreeverything going on. Room was very clean and organized as well! And again everyone is always respectful and ready to make you feel brand new. Thank you Spotsylvania regional!!!!! My shoulder and arm pain are on track to getting better!

Dr. Ellis is a wonder. She has been my PCP for many years and she now works here at the Mayland…read moreClinic. She is so thoughtful, thourough, and has an incredible bedside manner. She explains every test result in layman's terms without having to be asked. It's not easy to find a doctor of her caliber any more. The office staff are equally great to deal with. The nurses go way above and beyond to help you feel comfortable doing everything they can to be of help to their perspective doctors. Never a long wait in my experience. That's wraps it up.

Full disclosure: I am a VCU employee but I am not a medical professional…read more I get all of my medical care at VCU-MCV and I could not be happier. I see Dr Ham at Mayland for treatment of migraines. She and her staff are top-notch and I feel I am in very good hands. The Maryland facility is easy to get to (access, easy parking) and the administrative staff make check-in and check-out a quick and easy process. I have never waited more than 10 minutes in the waiting room before getting to see the doctor.

DO NOT GO!!! They over charge you snd the receptionist are rude and unprofessional! I was not told…read moreabout the possibility of recurring charges, I signed paperwork because I was in pain. They're clearly money hungry and it's unacceptable as a facility as a whole.

The employees at this location are completely rude and absolutely unprofessional. I would never go…read moreto this location ever again. If I didn't need to go here for work I would avoid the entire company but unfortunately I cannot.

I've been trying to set up an appointment for my daughter for DAYS. No one answers the phone or…read moreresponds to voicemails. Really disappointed because I was excited about the holistic approach to pediatrics... not going to try again.

Receptionist does not answer the phone, does not listen to voicemails when it literally asks you to…read moreleave one Every time they call since no one answers the phone, they say they are going to do things and to leave it in their hands and it's not done. You have to constantly check behind them and you have to drive up there because NO ONE ANSWERS THE PHONE! Check the hours before you go.. I HIGHLY recommend it

8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

They just want to run up your insurance. I don't need to be seen every month. They also make…read moreappointments for me that I didn't ask to be done. Dr prescribed me mounjaro for weight loss I am obese as eel as scoliosis and excruciating pain and she lied to me about refilling my prescription because the "higher ups" won't approve it. My insurance covers it. I'm done with JenCare and all senior medical centers

Jencare Mechanicsville in east end Henrico Richmond, VA is the worst most unprofessional care…read morecenter for seniors that I have ever encountered. The office manager is just as rachet as the staff under her.If you have an elderly parent that you want to be treated with respect and care do not bring them to Jencare. If your appointment is at 9AM don't expect to be seen until 10AM. If you want to be in a nice professional setting in a Dr's office this is not the place. If you don't mind listening to other patients business or listening to the staff in the back patient area cursing and carrying on while your sitting waiting to be called back for your appointment or even waiting for someone to tell you that you're Dr is running behind, then this might be the place for you. If you also don't mind listening to a staff member sitting in the patient waiting area telling jokes as everyone walks in the door, then this might be your place. This is by no means any reflection on the Doctor's at this practice. I just feel sorry for the patients that have nowhere else to go.