Horrible Customer Service. Buyer Beware!!!!!!!!!! Ordered a part in March. They put it on my car and I didn't accept the work because it looked ridiculous. They said it was a manufacturer issue. Ok, that's fine. So they ordered the replacement part and it came in June 14th. Sam called me August 3rd to let me know that my part was in. Almost two months it sat in their shop!!! Sam wouldn't work with me and resolve the matter in a civil way. She threatened me and lied to me. IMO, they should care more about customer satisfaction rather than winning races. read more

Can't give 0 or negative stars so I guess they get 1. Car was dropped off late February-early March with a list of everything I wanted done but was open to changes. Talked to Matt the year prior about everything I wanted 500-600 hp vehicle and it was agreed that I had a good budget for what I wanted. I admit the wiring on the vehicle was a mess but we'll get to that later. Car sat outside for 2 months with nothing being done until I threatened to pull the vehicle out. Magically the motor was out in 1 day and the vehicle again sat outside. I was suppose to be paying as they got work done and paid around $12,000 before finding out nothing was being done on the vehicle. They asked for more to cover the "labor" they were doing when they weren't doing anything and the motor was in pieces on a stand. Had to again tell them I was going to pull the vehicle before work continued. I bought some parts from motionrace works, ICT, Jegs and other name brand parts, was told they weren't gonna work and they weren't gonna use them. I got these companies involved and they insisted I got pictures of the parts not working, to which I asked Vector for pictures and never received any because their e-mail "wasn't working". Had to talk with the owner Sam Moore and she assured me she would take a more "hands on approach" and make sure the vehicle would get done correctly "they are a fabrication shop" was the sentenced she used. Had to continually push them to get the work done. Was told my battery was bad, so I agreed to a new one and they got one that is not the same CCA as the old one and to tall to work for the cover to go over top. Couldn't make the audio system work after they unplugged to wire in the Holley computer and battery relocation. They damaged the timing cover with a screw driver and tried to sell me a new one for $160 dollars to which I found a black timing cover and billet timing chain set for the same price. Decided to show up and see their progress to find the whole front of the engine apart because the water pump "was hitting the timing cover" after 9 weeks of the water pump being on the vehicle. The coolant cross over pipes were left loose and just banging around on top of the engine. Finally it came time for the dyno and I was told it'd take 2-3 days. I had a ride to go and get the vehicle and was then informed it wasn't finished. Had to wait another week of it being "dyno'd" only to arrive on Friday with the vehicle incomplete. On the drive home a bracket was banging on hood, 02 sensor wire was left dangling down, power steering pump was left low and whining the hoses they said they'd adjust were not adjusted. The windshield valence was left off, reverse lights don't work, fender wells attached by literally 2 threads on the bolts, threads stripped out, tune is far far too rich and will need re-tuned. Frankly when things started to go bad the owner Sam Moore avoided me at all costs and wasn't there on pick up. Vehicle was there for a total of 10 months and for a total of $30,000 I'm sincerely disappointed in the fit and finish and tune. I didn't any of the extra bolts back and they want me to waste my fuel and time to come back and get them and "try to make things right" which I do appreciate but I really don't want them charging me more money or wasting my time to screw it up. They are more worried about padding their pockets then providing a decent product. Please don't be like me and have a 366 horsepower "good base" as they put it $30,000 disappointment from them sitting in your garage. Go somewhere else. read more

Fall of 2020 I brought my 2013 F250 to Vector to have a lift pump installed after calling to confirm that they work on Diesels. I was going to order a FASS lift pump to have them install it, but Mike talked me into buying an AirDog due to their experience and relationship with the company. I agreed because I figured if they are the professionals and suggesting them. I assumed they would stand behind their product. 2 days after the install, the truck engine would not shut off and the engine RPM's soared until it finally seized. Even after taking the key out. I had it towed to Vector to see if they would take any responsibility. They did not and claimed the lift pump had nothing to do with the engine seizing. However, the truck ran for ~135K miles just fine prior to the lift pump being installed. From there, I sourced a brand new crate 2015 6.7 Powerstroke Diesel Engine and asked Vector to quote on the services to replace the engine. They happily took on the project although I was more than happy to take it to a shop that specialized in Diesels. After install, the truck was throwing a low fuel pressure code. I immediately took it back in and was told that they installed the pump correctly and it must be a programming issue. They tried adjusting the lift pump pressure, but that did not work. I pushed back on this response to no avail. The truck was drivable as long as I didn't give her the beans. Spring of 2022, the truck left me stranded 200 miles from home. I took it back to Vector (spoke to Robert) and they said it was just the fuel filters, but they were only 6,500 miles old at the time. Fuel filters don't have to be changed every 10K miles. Vector changed the fuel filter and water seperator and it would drive as long as you don't push it more than half throttle. I brought it back in to have the lift pump replaced for the warranty but was told there was a 2 month wait by someone other than Robert. I patiently waited the 2 months and rarely drove the truck. When I did, I had to be extremely cautious not to go over half throttle so that it wouldn't go into limp mode. Called just prior to my appointment to take it in and the new counter person Jessica said that they did not have my appointment on the books and could not get to it immediately. I then spoke to the owner Sam for the first time to ask them to cover the labor to take the lift pump off and send the pump to AirDog to have it replaced under warranty. Sam refused saying that labor is not included for warranty items. The issue is that I immediately told them the lift pump was bad just a day after install and they brushed me off. They installed a bad pump from the beginning (make and model suggested by Vector) and should have taken care of the costs to install a correctly functioning lift pump. After all this, I troubleshot the problem myself and found that an O-Ring was trashed when Vector adjusted the pressure. The manual specifically states that adjustments can only take place with the engine off. They must have adjusted it while running. Summary: Vector installs lift pump, engine seizes two days later. After a brand new engine replacement, the lift pump is not working. I spent close to $10K in labor and parts (not including the cost of the engine; I paid for that directly) and they are not willing to work with me to warranty the lift pump and install a new one. Vector will never get my business again. They are frivolous and do not understand how to take care of paying, patient customers. I ended up working with Vector to get the pump replaced under warranty two years later. I'm not a mechanic at all, but was able to do this myself. Vector certainly could have done this for me, but they don't care about customer service. Just get you in and out and do not care to take care of you after you pay your bill. read more

$15000.00 and cant even do a burnout It took over 4 months to get Pipes , SuperCharger and Tune , then when it was finished i Drove 5 miles and alarm pops up. They just reset the alarm, I come back and turn off my traction control , never left his lot and alarm came back, so after 2 more weeks, they jumped out the alam in the plugs and blamed my radio, Now i cant even do a burnout after almost 5 months of my truck sitting at that place, at 1 point the locked up my PCM and I stopped by to see the delay and they said they needed to tow it to ford for a factory reset and i offered to have it towed that day , i told them i wanted it right , after i didn't hear back they said they was working on it, well what they did was took a different Ford F150 and copied it into my truck, Now when i turn off my traction control I cant spin my tires , so the manager tells ne i have to hold the traction control for 10 seconds to completely shut off the sensitrack. So now my tires will spin in the dirt or snow Only in 1st gear, and if my truck tries to shift to 2nd it winds sounds like the motor is going to blow and transmission slips, I tell the Manager its not right and he says i dont know what i want, I tell him i just want it right I just paid over 15 thousand dollars and i cant even do a burn out, Now the truck i used to love is a piece of shit and i am left to take it to another shop to have it done right, I requested a meeting with Vector motor sports Owner but the Manager won't have it because he knows they did a shit job , and do not know how to tune, my speedometer was 10 mph off it took them 2 more weeks to correct that, If they would have taken it to Ford and had it reset correctly i may have a truck that runs, I am truly scared to see if it will even drive when winter is here and ice is on the road, if my tires spin its going to blow my transmission , I am a man of my word and will help anyone, but the Manager at Vector lied to me accused me it was my fault because my tires, my radio, and my old hand held tuner. And i am left with a piece of shit, thanks Vector I will find someone to unfuck my truck you fuked up, it would be nice if they gave me back the $1300.00 they charged me for the tune and pay to have it fixed right at a speed shop that knows what they are doing, Please dont take your car there if you love it. read more

Vector Motorsports - My truck before it was ruined by Vector motorsports - Auto Repair Near Me - Brighton, Michigan

My car was in and out of this shop for over 2 years. During this time it in the shop more than it was out and I went through 4 transmissions. Won't ever know the true reasons for failures. I had several complaints which I brought up to the general manager and owner both. They had no interest in correcting the situation or "making it right". I have never gotten a straight answer out of them. Things always went great until something went wrong, then they make false accusations and deny responsibility. I wouldn't trust them to work on my John Deere. So far everything they've done I've had to go back and redo. read more

Had my ProCharged C5 tuned there in 2015. Troy did a great job and went the extra mile to get me done even though that meant staying late on a Friday eve. My blower belt started slipping during the pulls, but he still knew what I needed. The next day I replaced the belt and was grinning through every gear! Peak season has some waiting time, but worth the wait. read more

My truck was having some belt issues, and losses in power. Vector Motorsports fixed everything on my truck, now it is running like new. I always recommend Dan and the guys at Vector Motorsports. The customer service is great! very helpful and answered all my questions. I was recommend by a friend that gets his tunes done on his corvette ZO6 he only takes his stuff here now so do I. read more

Horrible Customer Service. Tune wasn't bad but I have never had to deal with such a disorganized unprofessional business. Would not recommend. read more