I want to give a heartfelt thank you to Dr. Ancona and the entire team who cared for Marley and our…read morefamily during one of the hardest days of our lives. Dr. Ancona spoke with us with so much compassion and kindness. We never once felt rushed. He took his time going through everything thoroughly, explained things in a way that helped us understand what was happening, and continually stopped to ask if we had any questions. During a moment when we were trying to process so much emotionally, his patience, honesty, and compassion meant more to us than I can put into words. I also want to recognize the veterinary technician who was with us that day. Unfortunately, I don't remember her name, but I hope she knows how much her kindness meant to us. She was incredibly caring and gentle with Marley and so compassionate toward our family. Every interaction we had with her made us feel like Marley was being cared for by someone who truly understood just how special he was to us. As someone who works in veterinary medicine myself, I know how emotionally demanding these moments can be for the veterinary team as well. The level of compassion and patience we received from everyone that day is something I will never forget. Even though we ultimately had to say goodbye to Marley, we were given the time, information, support, and space we needed to make the most loving decision we could for him. We never felt pressured or rushed, and we were able to focus on being there with our boy. Thank you, Dr. Ancona, to the wonderful technician who cared for him, and to everyone involved in Marley's care. Thank you for treating him with dignity and tenderness and for treating our family with such compassion. You made an unbearable day a little more peaceful, and we will forever be grateful for the way you cared for our sweet boy.

My elderly dog suddenly went into heart failure and I rushed her to VCA without a head's up…read more Immediately upon arrival, she was treated with nothing but love and care. I unfortunately had to put her down, but I want to shout out all of the receptionists who helped to keep her calm and comfortable, for Vanessa for her patience and loving attitude, and most importantly, for Dr. Viola and his tremendous compassion and empathy for the situation. Dr. Viola is a godsend for animals everywhere, and it's rare when you meet a doctor with a team who's just as incredible as they are -- a sure reflection of the customer culture here at VCA. These people are literal angels and made the hardest day of my life manageable and doable. They never rushed me, listened intentionally, and were insanely genuine in their care for my baby. It absolutely felt like this team dropped what they were doing to help me, and for that, I am immensely grateful. Please take your babies here -- they will absolutely treat them like their own. Thank you, VCA!

There are moments in life where words don't feel big enough for the gratitude you carry, and this…read moreis one of them. Our Doberman, Monty, was rushed in after suffering a ruptured splenic mass and internal bleeding, and we were absolutely terrified that we were going to lose him. Thanks to Dr. Kim and the incredible team here, our baby is still alive today. From the moment we arrived, we were treated with compassion, honesty, and genuine care during one of the hardest moments our family has faced. Dr. Kim was not only an exceptional surgeon, but also kind, patient, and reassuring when we needed it most. You could feel how deeply he cared about Monty and about helping us navigate such an emotional and overwhelming situation. We will never forget the dedication and skill that went into saving our boy. We also want to give a very special thank you to Katlynn, the lead veterinary assistant, who truly went above and beyond for us. Her kindness, empathy, support, and communication made an unbearable situation feel a little less heavy. She treated Monty like he was her own and treated us with so much compassion and understanding throughout the entire process. Every single member of the staff we encountered showed us warmth, professionalism, and genuine love for animals. In rescue, we unfortunately see a lot of veterinary situations, and it is rare to find a team that combines both medical excellence and such heartfelt humanity the way this team does. Because of Dr. Kim, Katlynn, and the entire staff, Monty got another chance at life, and we will forever be grateful for that. Thank you for saving our baby.

This is the face of a champion (pre-surgery). At 18 years old, he is still going strong after an…read moreintensive surgery that removed his spleen, gallbladder, and part of his liver. Dr. Kim, Alex the Manager, and their incredible team of veterinary technicians once again showed the boundless depth of their skill and compassion. A heartfelt shoutout to Ernesto, Chelsea, Omar for their support throughout the surgery. They cared for my boy with such steadfast dedication and also managed to somehow find time to comfort his very anxious hooman mom. If they had not acted as quickly as they did to move forward with surgery, my pup could have suffered a rupture that would have taken him from me. They have given me something truly priceless. They have granted me more time with the dog who has been by my side for 17 years. I will treasure every moment of it, and I will forever be indebted to this incredible team. Thank you for returning my boy back to me.

Dr. You and the staff were super sweet and patient. They were very caring with our dog, and were…read morereal with the possible outcome regarding her condition. Thank you so much you guys for all the patience and empathy during the time of stress with our dog. Much love and appreciation!!

The vet who was in was terrible I was quoted a 20 min wait…read moreto see someone I was there for over 2 hrs and when vet came in saw -my pet ( bleeding) said surgery and the assistant will bring quote .. hmmm 3310.00 Well decided to get another opinion 558.00 later pet was good Never again maybe that vet but Not impressed w anyone here .. there are other really good er centers

I am so appreciative of Emma, who answered the phone when I called today in a bit of a panic. She…read morewas incredibly patient with all of my questions, took the time to listen to my dog's situation, and immediately helped calm me down. Emma shared her knowledge and guided me toward the best first step to help my dog. At no point did I feel rushed or like I was taking up too much of her time. Her kindness, compassion, and willingness to help made a stressful situation so much easier to handle. I am truly grateful for the care and support she provided.

We cannot thank this team enough for the incredible care they gave our Aussie, Kota, after he was…read moreattacked by another dog. He was actively bleeding, and the staff was able to urgently fit him in right away. From the front desk to the nurses and doctors, everyone was compassionate, welcoming, and extremely knowledgeable during a very stressful time. Dr. Babcock was outstanding. He thoroughly explained the treatment plan, was completely upfront about costs (which we found very reasonable), and stitched Kota up beautifully. We truly appreciated the time he took to explain his findings and procedure in detail, which gave us a lot of reassurance and confidence. The next day, we discovered a second wound, and Dr. Belluz was able to see Kota immediately. She carefully treated the wound and clearly explained all of our options with patience and compassion. What really sets this office apart is how much they genuinely care. The team followed up with us throughout Kota's recovery, and every interaction made us feel supported as pet parents. We cannot thank the team enough. Kota received exceptional care, and we are incredibly grateful.

The staff at BluePearl saved my dogs life when he went into severe anaphylactic shock from a bee…read moresting. I can't express how thankful I am for their immediate triage and care, without them my baby wouldn't be here today!!! The vets and techs really care for animals and even let me come see him while he was recovering, bring him a toy, and gave me updates to ease my mind. And on a separate (less emergent) occasion they were able to get him in right away for surgery when he ate a plush toy.

I'm actually surprised of all the bad reviews on Yelp within the past few days. Our experience was…read moreexcellent yesterday (Monday) around 3:30 pm. The hospital it's located in a weird location, there is plenty of parking, and good signs directing you towards the front door. Very helpful front staff, very kind and welcoming. They had to bring a flat bed to the car because we couldn't moved the dog comfortably. They took really good care of the dog from beginning to end. The doctor and other staff were giving us updates pretty regularly. Very clean lobby, coffee, water, and sodas are available for free! I would recommend it! Our experience was really great!

took my dog there when he a had trouble breathing and they fixed him right away! I recommend this…read morehospital very much !

I wanted to take the time to leave a glowing review for Dr. Berschauer and his staff…read more We came into Healing Hearts around 8pm on 8/8 to unexpectedly say goodbye to our family dog, who had been with us for 13 years. I was devastated at the possibility that this was going to be the outcome, and Dr. Berschauer and his staff made the pain of losing a pet and all of the emotions that came with it feel just a tiny bit more bearable. Their bedside manner, the way they treated us, and especially the way they treated our dog meant so much to us. Moments like these are incredibly hard, and I'm just so thankful that this was the place we chose to go, even though there were other facilities much closer to us. We never felt rushed & Dr. Berschauer took the time to make sure we understood why he believed it was the right decision given our dog's physical state and the pain he was in. His kind words and the way the entire staff cared for us made it feel like such a peaceful transition for our dog. We left obviously heartbroken and incredibly emotional, but also at peace knowing that he was surrounded by us and was able to take his last breath peacefully. It never felt clinical or like we were just in a room waiting for something awful to happen. They gave us the time and space to say goodbye. Thank you so much to Dr. Berschauer and your entire staff. It meant more to us than you probably realize to have that time with him and to be there when he took his last breath. We will always be grateful for the kindness you showed our family during one of the hardest moments we've ever had.

My sweet dog Bo hurt foot and Dr Childs and Yasmeen took great care of him here at VCA Urgent Care…read more We are members of the VCA care club at our regular vet VCA Arroyo so they waived the exam fee which was great. He is recovering well.

Could not be happier with my experience at VCA animal Hospital Tustin! They were able to get my…read moredog in within an hour, the staff and the veterinarian were incredibly friendly, and gave me several options in regards to treatment. Pricing was very fair, and they understood exactly what my situation was in regards to my elderly dog. Thank you so much!

Updating my prior review from three years to confirm that this is probably the best emergency vet…read morehospital around. I have always been treated professionally and well here and will always bring my dogs here when necessary. They are always my go to after a bad vet experience and still come through. Thank you

I'm extremely disappointed with the care my cat received here and with how multiple concerns were…read morehandled. My cat was spayed here and began having complications almost immediately. Her incision and stitches did not look right, and she developed open wounds, signs of infection, and significant discomfort. I contacted the office multiple times, sent photos, and brought her in for a follow-up, yet I was repeatedly told that everything looked normal and that she was fine. After continuing to raise concerns, I was finally told to take her to Irvine Valley Veterinary Hospital. I spent the night there and was charged nearly an additional $1,000 to have her incision re-stitched. It was incredibly frustrating to have repeatedly voiced concerns, only to end up paying significantly more to address a problem I had been told multiple times was "fine." I expressed how unhappy I was with the situation and was told the medical director would contact me. I never received a call. More recently, I noticed a pattern on the whites of my cat's eyes and sent a photo to the office. I was told by the vet that it was not normal and that I should either bring her in or see a veterinary ophthalmologist. I followed their recommendation and went to the ophthalmologist they referred me to, only to be told after a 20 second exam that what I was seeing was completely normal. I still had to pay the office visit and exam fees. Between the complications from her spay, my concerns being repeatedly dismissed, the lack of follow-up from the medical director, and being unnecessarily worried and referred to a specialist for something that turned out to be normal, I've lost confidence in the care provided here. My experiences with Dr. Ramos and other veterinarians at both the primary care office and hospital have left me feeling that my concerns were not taken seriously and that the level of care, communication, and professionalism was not what I would expect from a veterinary practice. Unfortunately, I will not be returning.

We are so incredibly grateful to the pet ambulance team who transported our dog during an…read moreemergency. From the moment they arrived, they treated her with such care, urgency, and compassion. Knowing she was in capable and gentle hands during transport gave us a sense of comfort in an otherwise terrifying situation. Their professionalism and kindness made a lasting impression on us. They truly went above and beyond, and we cannot thank them enough for helping get our dog safely to the hospital when it mattered most. We will always appreciate everything you did for our family. Sophie McDonald

We can't thank Animal Ambulance enough for their prompt, professional, and compassionate service…read more Our Rottweiler was declining quickly and suffering in his final days, so we had to make the heartbreaking decision to let him go. They came out the same night we called and treated our boy with such gentle care. A month later, he was returned to us in a beautiful cedar urn, complete with a certificate and a clay paw print. We are so grateful for the kindness and dignity they provided throughout. Highly recommend.

Our dog Hank loves bark collective. They always take such good care of Hank and he is soo happy…read morewhenever we pick him up. I know he's been well cared for. We also just had or first training session with AJ and I'm so excited to implement her training methods that don't require and e-collar. The e-collar is optional and can be used on certain situations, but I saw her techniques with him work without the ecollar.. I'm so glad I scheduled the training session and will continue to schedule training session with her! Her training techniques are soo effective.

I took my two dogs, Birdie and Minnie, to Bark Collective for two weeks. Our lives were changed…read moreforever. From the moment you walk in the door the staff is attentive, polite, and positive. During my dogs stay I received daily updates, pictures, and videos. What transpired during this time I can truly call miraculous. My overly playful, rambunctious dogs transformed. I was never able to walk them because of their pulling and my fear of tripping. I am now able to walk both dogs at once! Incredible... The sit, stay, and come when called. A.J and Hayden, the trainers, never raised their voices and focus on complementing good behavior. I never heard the word "no"! They were also very patient with me as I learned the new skills it would take to carry on this training at home. My dogs had a blast! Pack walks, hikes and pup cups. I can never fully express my amazement and gratitude for the transformation. The level of professionalism while still making this fun for the dogs was beyond anything that I could have imagined. My dogs are my world and the trainers understood that completely. I cannot recommend Bark Collective enough. It was the best thing for my dogs and for me!!!