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    Ponder Veterinary Hospital

    4.4 (22 reviews)
    Closed 7:30 am - 5:30 pm

    Services - Ponder Veterinary Hospital

    Pet physical or wellness exam

    Pet vaccinations

    Ponder Veterinary Hospital Photos

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    Recommended Reviews - Ponder Veterinary Hospital

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    5 months ago

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    1 year ago

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    1 year ago

    Knowledgeable and professional . We did not have to wait too long once checked in . It is nice to have a vet so close

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    2 years ago

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    3 years ago

    Always a pleasant visit! I can call and get in the same day almost always. Wonderful doctors and staff

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    3 years ago

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    11 years ago

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    8 years ago

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    13 years ago

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    Review Highlights - Ponder Veterinary Hospital

    We couldn't figure out what was wrong and thankfully Ponder Vet took her in with no prior history here.

    Mentioned in 4 reviews

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    Bartonville Veterinary Center

    Bartonville Veterinary Center

    3.2
    (32 reviews)

    Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

    We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

    Animal Medical Center

    Animal Medical Center

    3.0
    (2 reviews)

    I had gone to this vet before and trusted her with my dog but then when I took my current dog to…read moreher for vaccinations and to get INEXPENSIVE heartworm preventative the staff "found" something wrong with my dog's fecal but didn't tell me what it was and while Dr. Barker was examining him looked in one of his ears (he had been scratching it more than the other ear) and said that he had ear mites. Not only did she diagnose him with ear mites he was also diagnosed with an ear infection. I did see that he had wax build up in his ears that she cleaned. Only later after the vet visit did I find out from talking to his foster mother that both ear mites and ear infections stink to high heaven and his ears didn't stink! I was furious that she decieved me in order to line her pockets when she knew that I am on a fixed income. DO NOT GO THERE BECAUSE IF SHE AND HER STAFF SEE HOW MUCH YOU CARE FOR YOUR PET THEY WILL TAKE ADVANTAGE OF YOU IF THEY KNOW THAT YOU DON'T KNOW THAT MUCH ABOUT ANIMAL HEALTH ISSUES!

    Finding a last minute error on health documents for a pet shipment to Singapore, we contacted…read moreAnimal Medical Center late in the day with an urgent request for some last minute treatment. Not only did the clinic make an early morning appointment to see the three dogs (which were not prior clients), they went above and beyond to write the USDA a letter confirming the dogs had an appointment for the treatment in the morning so that their health documents would be stamped - these actions were taken prior to their being compensated by use solely because it was in the best interest of the dogs. The staff was concerned and caring on the phone and very quick to assist us. We will definately recommend this office for client's in the area in the future for their veterinary needs. Janice Shields, Operations Manager, Pet Air Carrier, Georgia

    Ponder Veterinary Hospital - vet - Updated August 2026

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