different owners-not even close to the same culture and care for pets sloppy, dirty (fleas jumping on the floor!!) front desk ladies still pleasant and the only positive here-and then it all falls apart Vet doesn't even make eye contact and talks in complicated circles of misinformation and nonsense-so impersonable, liberal, inconsistent, expensive, inauthentic-and total disrespect for my time! waited 1.5 hours!!! unacceptable such a shame this place used to be amazing and took impeccable care of my dog read more

This place is no longer a warm, friendly reasonably-priced clinic. Prices have gone up a lot. My goal was to get updated xrays taken and view them with the vet and ask questions about a chronic back issue my dog has. My visit was at the beginning of Covid. Understandable they were not allowing customers to go inside, but if I knew ahead of time, I would have only asked for a nail trim. It was not an emergency situation. Despite not getting to meet with a Vet, my bill was $500 (exam, Xrays and nail trim.) Seriously? When I arrived to pick up my dog, they met me in the parking lot with my bill. I expected I'd at least get a disc with the radiographs on them. Nope. All they did was hand me a prescription and sent me home. I didn't complain about my bill, I just paid it, but there are plenty of other clinics close to Denton who offer professional reasonable vet services and don't stick it to you with unnecessary or unfair charges. I highly recommend North Carrollton Veterinary Hosp. This is our Primary Vet. It is a bit of a hike from Denton, but it is worth it if you see Dr. Doolittle. She is extremely dedicated. (Compassion trumps profits at her clinic). Closer to Denton County: Argyle Vet Hosp, Guardian Vet Hospital, and Denton Vet Center are all highly recommended on Nextdoor. After my last experience, I will take my business to one of these locations. read more

I keep having good experiences here. If there wasn't a good exotics vet in town, I wouldn't be able to keep rats. Rats are really lovable pets, but they are prone to respiratory infections. I love the staff; even during an international pandemic they were there to (safely) help me get the medicine I needed for one of my boys. Dr. Spoo is great. I feel like I can rely on Southridge for affordable and compassionate care, and I really appreciate it. read more

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We love Southridge Animal Hospital! Every single staff member there is so kind and genuinely care about our fur babies. I would highly recommend! read more

I'd have to agree with a few others on here that Southridge Animal Hospital has become less about personal attention to your petsand more about lining up as many pets as possible (obviously to bring in more $). Wait times for my dogs even when having an appointment have taken as long as 20 minutes after my appointment time (ie getting in 20 minutes after my appointment time to see the vet when I arrive on time or even earlier). In addition, on my previous visit during doggie dental month (which is supposedly discounted 10%) I was initially quoted with a price tag in excess of $500. The staff told me that they plan for the 'worse' case scenario. As declined a number of the services, the price came down to ~$300. As I kept on inquiring and trying to understand what the expenses were for as well as why they were so high, staff/vet appeared to be agitated. I even received a letter from Mr. Jones that quoted 'usually I terminate clients that question our costs and prices as you did'. Which seems kind of odd to me because as customers, you should do your research and question and understand the costs (otherwise, how else do you know the price isn't too high/low). Given that Mr Jones has terminated many clients as he indicated, it seems he doesnt like clients that are financially savy or that like to save money. Also, Id mention that although I was charged for 14 teeth extractions, only 11 were given back to me with no mention of the other 3, which I never brought up because the staff seemed very agitated with my questions on pricing (where the teeth lost?, were they even extracted?, give me an explanation!) My experience going to South Ridge Animal Hospital hasn't been pleasant and I personally cant recommend South Ridge Animal Hospital, as I get the impression they care more about the cashflow coming in than my dogs. (This is my feeling/impression and I understand others may feel different) read more

I wanted to give this place a chance because I knew the original owners and wanted to support people who I know and their small businesses. I should preface with the original owners are no longer here and it's different doctors. I have given them multiple times and for the first time today I met one of the doctors. She was rude, had minimal information, and when I asked for a prescription to get an affordable heart worm treatment she said she couldn't do it with no explanation. The techs are super sweet and I came back multiple times for them. But lack of customer service and lack of doctor interaction is a no go for me. I will find a vet closer to home since this is a drive and find an office that will let me inside to be with my dogs during the appt. I wouldn't let a pediatrician treat me like this if it were my children and I won't let a vet treat me like this on my dogs. read more

The associates are friendly and nice but the business and management is very disorganized when it comes to taking care of our puppy's account where they didn't gave us the rabies certificate, checked all the works that was done, some say this while other say that... it could have been better but our experience was disappointing. read more

This place is the most caring and loving veterinary clinic I've ever been to. I've moved around North Texas quite a bit, but when I'm living in Denton, I've always taken my pets to this clinic because of how genuinely personable, and caring their staff is. Unfortunately, I recently had a beloved member of my family pass away unexpectedly: my dog, Nikita. In an emotional clamor, I opted to have my baby cremated. I could hardly communicate with the staff due to my overwhelming sadness, but the staff was accommodating and sympathetic. Before I left, a very sweet member of their staff gave me a much needed hug. Several days later, I received a letter in the mail from South Ridge Animal Hospital. It was a heartfelt card signed by every member of their staff with a sweet, personal message extending their condolences to my family and I. It caused me to erupt into tears. Words literally can't describe how incredible this group of people is. If my heart ever heals, and I'm able to welcome another dog into my family, there's no question to where I'll be taking them for all of their veterinary needs. Thank you so much for all your love and support. Bless you all. read more

Southridge Animal Hospital is the best!! The staff is amazing. I would not think of taking my fur babies anywhere else. I could write a small novel of the experiences I have had over the years. From first shots to final goodbyes, the Doctors and staff have always had my best interests at heart. The compassion and love for animals shines through. read more

After going to this vet for so long. I unfortunately had to come to an end to my business with them. Dr Jones is who I had stuck around for for such a long time. When I moved to Oklahoma, I drove down to get my girl spayed. It's always been about the loyalty and care for my dogs more than anything and I feel as if I found that, my appreciation and loyalty would and had remained. I had went in for a vet visit for my boy Unix. Unfortunately with this being such a well known hospital, they come and go with veterinarians who learn then practice on their own or so forth. Well, they had a woman I had never interacted with before but I had asked for dr Jones. Dr Jones was in a surgery. They then reassured me that I can ask her to make sure it's something he'd recommend. I explained that to her and then she says, "well I'm the doctor today so what I say goes." Of course by then I was defensive and explained I wanted a second opinion and this is what I've been told I can ask for. She then slams the door behind her and tells the assistants in the back about me in such a rude manner. I then asked someone in the front for assistance. By then, I'm upset and crying due to the bad experience. They explained dr Jones would contact me and never did. I vouched for them throughout the years. Recommended them so many times, had nothing but good things to say about them and yet this how I was treated? I no longer do any business with them. No empathy what so ever. I hope they succeed and I hope she learns that we pet owners just simply want what's best for our pets. read more

Southridge Animal Hospital - Veterinarians Near Me - Denton, Texas

This has been the best Vet our family has ever been too in the North Texas area. They are worth the drive even if you live a distance. Dr Jones truly cares about the animals and has done multiple successful surgeries on my animals. We had a dog treated with heart disease that he would check on frequently. My mom has a dog with diabetes that is monitored often. They treat your pets like kids and make sure you know all treatment options and always work to give you the best advice. They are also very willing to show costs up front and they are much lower than surrounding vets. Very caring and make an effort to remember your animals names. They even write their names on a lighted board on the day of their appointment. Dr. Jones has a great deal of experience even with exotic animals too! read more

Southridge Animal Hospital - Our golden doodle puppy! - Veterinarians Near Me - Denton, Texas

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My boyfriend and I adopted our first cat about a week ago. We took her to Southridge based on other (very positive) yelp reviews, just for a wellness visit and to establish a relationship with our cat's new vet. Below are our first impressions. tl;dr - Not happy, but giving them a second chance. --- The office was very easy to find, and the doors were clearly labeled as to which pets wait on which side. We really liked this! Once we entered the waiting room (five minutes before our scheduled appointment), the receptionist (Geri) was on the phone, and didn't make eye contact or smile to acknowledge we were even there. After a few minutes, another person came out and greeted us. She said it would be just a few minutes while they got a room ready. Thirty minutes later(!), and without any kind of acknowledgement in that half hour, they finally called us into a room. Dr. Ludwig entered the room and informed us that she needed to take our cat to the back for weighing and nail clipping. As it turns out, the entire exam was performed (I assume, but I didn't see anything) back there, out of our sight. She was in the back with our cat for a while, and we overheard her discussing other client's animals with other employees, which made us wonder if she was even paying attention to our cat. It made me very uncomfortable that Dr. Ludwig didn't examine our cat in front of us. Someone brought our wide-eyed cat back in to us and said Dr. Ludwig would be back in a few minutes. When Dr. Ludwig returned, she handed us ear drops and told us to administer them once a day - with no further instruction or examination. My boyfriend and I have not had cats since we were children (and our parents took care of the necessities at that time). My boyfriend and I made attempts to scrounge for information that we might need. Dr. Ludwig provided brief answers, and didn't seem to understand that we were new parents, eager for education. (I found this disappointing, since her blurb on the website says, "emphasizes client education.") She didn't ask what or how much we were feeding her (do we just do what the bag says? what foods are preferable? what about treats? human food?). She didn't ask about behavior since we got our cat home (she's not eating much, she's becoming more and more vocal, increasingly curious/destructive). She didn't ask about how she was settling in since moving into a new home from a shelter. I asked about flea prevention, and got a short answer about since we were keeping her indoors, we don't need to worry about it. I would have liked to have watched her clip our cat's nails, since we'd like to keep up with that routine at home, but don't know how. And in all the rush and uncomfortableness, I forgot to ask about brushing our cat's teeth (since so many websites say this is really important, but I don't know how or with what). What else do we need to know, but didn't know to ask about? Most importantly, at the end of the visit, Dr. Ludwig didn't pause to ask us if we had any questions. I felt like we were being told our cat was fine and then rushed out of the office, and I felt like I was inconveniencing her to be taking up any more of the doctor's time by trying to remember the questions I had when I walked in, and worrying that I missed something important. All-in-all, the visit felt extremely rushed and impersonal. If they're just going to take the cat out of the exam room (and away from us) for everything, why bother putting us in an exam room? I don't want a vet who won't perform routine things in front of me. I feel like that's important for me to see - because I learn things from watching my vet, like how to administer medication, and how to safely handle my cat when she's unhappy (which she apparently was when she was in the back). I want a vet that not only cares about the health of my pet (which Dr. Ludwig very well may have), but I also want a vet who wants to make sure that the pet's owner is well-informed and well-educated to take the best care of the pet in their possession. I would like for my vet to be my primary source of health information - not some website trying to sell me something or inadvertently mislead me. Overall, I'm unhappy with our first experience at Southridge. We have an appointment in a week to follow up on the ear drops (will post an update then!), and I am giving them a second chance, primarily because a new vet at this point will not have seen the starting point of when the drops were given, and wouldn't have a frame of reference to determine how well (or not well) she's doing. Also, I'd like to believe that offering constructive feedback improves their quality of service. One last note (a positive one!): I needed to have a copy of the visit paperwork sent to the pet insurance company from the vet's office, and Hali at Southridge was very quick to respond and fax the necessary paperwork. She was also very polite and friendly via email. I very much appreciated that! read more

This review is for a visit that was actually over a year ago... My dog got hit by a car on a Saturday morning and all of the vets near my house in Argyle were closed. He was in terrible pain so our main concern was to get him somewhere quickly. Southridge was the closest open animal hospital, so we trekked into "town" to bring him there. We called on the way and when we arrived they were prepared with a catahoula-sized makeshift stretcher so he wouldn't get jostled around too much. They even opened a few minutes early to get Clouseau into the doggy ER faster, which was really amazing. We left him and within a few ours were informed that he had two broken legs, a fractured jaw, missing teeth, and various other scrapes and scratches. We were devastated and terrified that Clous wouldn't make it through. The veterinarian worked on him all day and and assured us that he could save him and even save his limbs (one of which had been crushed) Well, needless to say, he succeeded, and after a few weeks, they were able to release my precious baby back to me. We took him back for his casts, stitches, and check-ups until lo and behold, he was as good as new! The people at Southridge Animal Hospital are miracle workers and I can't ever thank them enough for the dedication they have to their work. Without them, I know that Clouseau wouldn't be the happy healthy little pup he is today! He even wags his tail when he goes to the vet now because he loves them so much! read more

Southridge Animal Hospital and all of its staff are AWESOME. We have taken all three of our dogs there since they were 6-8 weeks old, and they are now all about to by 5 yrs old. They have been treated from everything as small as a minor ear infection to a very invasive knee surgery, all with great success. Anytime we go out of town, we board our pups with Southridge and never, ever, EVER worry that that aren't getting the utmost care possible. Anytime we are in a bind, they help us. They know us by name and even better, they remember our dogs' name and all their special needs...and trust me, our dogs are very demanding! I've seen some reviews that say negative things about this place and strongly discourage you from taking these people's advice. SOUTHRIDGE IS THE BEST VET IN NORTH TEXAS. We drive 40 minutes just to come here and get our pets the best service around. read more

Best animal hospital in town!!!!!! My daughter took her orange tabby Minnie to be seen for her yearly checkup and came back completely satisfied with the service. She said heather was the one who took care of minnie and she was amazing, very friendly and knowledgeable. Price wise is great they don't push things that are not needed and they give you estimates on the spot which is very nice. We will be taking our little minnie back for her teeth cleaning! If you love your pet you will love Southridge Animal Hospital. read more

This place is a complete rip off. I took my dog in to get his nails show trimmed a year and a half ago and it was $77. I took him a couple of months ago and it was over $200. When I got back to pick him up his nails were no shorter than they would have been if I would have taken him in for a trim at Petsmart. The entire staff was extremely rude and said some BS about inflation. Little did they know that I keep all of my receipts...including the itemized ones. I compared the 2 when I got home and there were all of these charges on the list that weren't on the first one. $100 worth of administrative charges. If you take your animals here, I highly suggest getting a second opinion on price before committing to letting them do it. You will more than likely be able to get the same procedure, medicine, exam, etc for MUCH less from a vet that is probably more qualified & friendly. read more

I like this vet- but I have to agree with some of the other reviews. It is a VERY busy vet's office and it's not the most organized. They need a bigger place, an updated, more spacious office and they need to hire one or two more people that stay in the front to answer phones and do charts and billing. Overall I've been happy with them. They aren't the cheapest out there but they are reasonably priced and despite the disorganized office they are good with the animals. They do a lot of charity work and are good with dogs, rabbits and reptiles. I've heard mixed reviews about rodents and have also heard it's not the best vet for kitties from several different people. They saved my baby bunny's life a few years back when he had an upper respiratory infection and they have helped me with my older, daschund rescue with getting his teeth in good shape and neutering him so he would stop spraying in the house even though he is over 7 years old. I would not recommend getting your dog groomed here. Even though they offer it, it's not their specialty or strength. I highly suggest when you call for an appointment you ask for a time when they are not so busy and ask for them to go over charges with you up front. Especially if it's your first visit and your pet isn't feeling too well. They can be a bit short and rude on the phone due in part to how busy they are, but are MUCH friendlier in person. I will keep bringing my doggie to them, but I will also make improvement suggestions to the vet at each visit. read more

Southridge, while a little more on the $$$ side, always take great care and consideration for my fur baby. During COVID, they've been especially helpful and accommodating to all needs of my dog. They also assist in exotic animals too! Making appointments can be a little tedious but again, they are always accommodating. Thank you for keeping my Millie healthy:) read more

Took such good care of my baby. Affordable and quick in and out . So good. Love it. Would recommend 10/10

Really knows how to take care of our pets. We really love this place. Staffing is so nice and polite read more

Southridge Animal Hospital - Minnie and midnight - Veterinarians Near Me - Denton, Texas

My very gentle and playful 11 month bulldog Mulder was viciously attacked and came back with a large bite wound on the right side of his face while he was on his 2nd day at Dogs Rule Resort in Carrollton, TX. During the Thanksgiving weekend, I find this wonderful place called SouthRidge Animal Hospital; despite the automatic recording on my regular vet office recommending the Denton County Animal ER, that was ALSO closed. I couldn't have been more fortunate and happy because Dr. Jones is perhaps the most professional, loving and caring veterinarian I've ever met. His loving care towards his patients can be immediately seen and his kindness toward their human parents is second to none. Apparently the dog that attacked Mulder not just left a massive bite, but also pulled the top layers of skin separating it from the bottom layers. It was oozing because it's dying out and it had staph infection on top of the damage. The care he received was exceptional in every way even to the smallest detail of when I picked him up with a more comfortable soft e-collar (instead of the horrid hard plastic ones that most vets put on) so he could sleep. I emailed a few follow up questions, that were returned under his direction by his awesome daughter Kirby. Needless to say, I'm switching over to SouthRidge Animal Hospital as my dog's primary care. I want to also thank all the staff members that were very professional and courteous. - David Yocum and Mulder - read more

Southridge Animal Hospital - Mulder as a cone-head. - Veterinarians Near Me - Denton, Texas

I apologize if this is a duplicate, I am new to using Yelp and my review disappeared, but that is how important it is to me that I get this review of Dr. Kyle Jones and his staff out there! I have been a patient/client for over 12 years. Dr. Jones and the entire clinic consistently deliver the most effective treatment with kind, compassionate care that when possible, I make the drive from Dallas! I have met a lot of vets in my business, but no one compares with the high quality of medical care OR the fair cost of treatment! Not only are the prices fair, they are substantially lower than anywhere else in the metroplex without compromising experience and successful medical care. Dr. Jones, in my opinion, is probably the most qualified diagnostician in the business! I once went to a high cost, prominent veterinarian in my area, and when he saw that I often use Dr. Jones, he said, "You are a client of Dr. Jones? He is one of the best surgeons in Texas!". I thought to myself, "well why am I paying three times as much for treatment elsewhere in the metroplex?". Recently, a friend of mine was faced with a horrible choice. Her veterinarian gave her the price of a life saving surgery for her 10 year old Bichon...she could not come anywhere near affording it, and called me crying that she was going to have to choose euthanasia. I directed her to Southridge where she got way more treatment than just the needed surgery for an incredibly affordable price, and was able to save her dog, update vaccinations, get her teeth cleaned, and much more. When she told me what Dr. Jones had done for her, I could not believe it! He is a hero in my eyes, for that and for all he has done for me in the past, both for my own dogs and all the fosters I have taken there for medical care. Kathi O'Malley Associate Certified Dog Behavior Consultant read more

This place is incredible. Dr. Schipplein loves animals and it is made so very obvious right off the bat. I will never trust anyone with my babies life again. I brought in a puppy so ridden with parvo that it could barley hold its head up and in just 5 days left with a bouncing healthy puppy! Not to mention the cost was about 1/10th of what other places had suggested. They love animals! To me that's all it is about, love for animals. read more

Southridge Animal Hospital - Parvo? You'd never know it thanks to Southridge! - Veterinarians Near Me - Denton, Texas

I LOVE Dr Jones and his team. We have been using them for over 5years and recommend them all the time.

My dog dislocated his shoulder and they fixed him up super fast and well. I price checked a few different places and this place's x-rays are the cheapest. I spent less on the whole visit and medicine than the next competitor's price on just the X-rays. He cared for my dog like it was his own. This place even squeezed me in on a very busy Friday. Definitely found my dogs new vet! read more

I'm only giving 1 star because I have to in order to write this review. I was willing to drive 45 min to see Dr Jones he was great with my Lola, but when they exposed her to parvo and she brought it home to my make 5 month old puppy they would not accept responsibility, after telling me that the day she was there they had two Parvo cases. I let them treat my male because he was so sick & I really had no choice after 24 hours they called & told me he was better & ready to go home. I came and picked him up I paid for the treatment & when we got home I realized he was not any better in fact he was getting worse. He is now in an ER treatment center & I have called them numerous times and they will not return my phone call. Do not take your animals here they do not care about them they only care about money. I am now paying thousands of dollars to have him treated. read more

I would suggest not taking cats to this vet. Here are some reasons - Disorganization: As another reviewer (Jet R.) mentioned, the visit began with frustrations in the waiting room. The receptionist appeared flustered and was slamming the telephone down repeatedly while yelling to others in the back room. In spite of separate cat and dog waiting areas, another customer was told by the staff to bring her small dog - which appeared to have mange - into the cat area. She allowed her dog to sniff the carriers our cats were in and joked about it loudly, in view of the staff. Not Knowledgeable about Cats: Once we were inside the exam room, a vet tech came in. During a conversation about cat-specific needs, she appeared to not know basic facts about feline health. Then the Real Trouble Started: The vet tech took our cats individually out of the room for gland expression. In my experience with other vets, this is normally done in a confined space by the veterinarian. At Southridge, apparently this is done in an open back area by the vet tech. Through the door, we could hear our cat crying and then the tech yell loudly "incoming!" as other chaotic sounds occurred. I left the exam room to check on my cat, who after being chased around the back area was captured in a catch bag. At that point, when my cat was put back in the exam room, we left, never having even met an actual veterinarian. Folks, I'm not new to having cats and going to veterinarians. It makes absolutely no sense to do cat gland expressions before the vet even examines the cats; the animals will be freaked out after the expression and be in no mood for an exam. Furthermore, it's important to do this in a small room, where the cat can't get loose and potentially injure itself. Simply put, this is professionalism, something lacking throughout our visit today. I forgot to mention that one of the other vet techs was eating in the back room right next to where dogs and cats were being treated. We'll find another vet in Denton. read more

I have no idea why there are any bad reviews. Seriously, these vets, techs and receptionists are WONDERFUL! Dr. Stevens is an excellent vet. She's compassionate, sweet and very understanding. My boxer Stella had a small lump and was having mild seizures. Dr. Stevens found an effective treatment for me to make sure my baby was taken care of. What was the best was Dr. Stevens and the techs not only took care of Stella but were so supportive and helped comfort me when I got emotional about Stella's condition. Dr. Jones is an awesome and big ol' teddy bear of a man! Stella has skin issues and her suture from a previous surgery opened up. The receptionist took me in even without an appointment and Dr. Jones came in and patched her right up! He even figured out that she had a skin issue and put Stella on some antibiotics and spray! Also, he's a very caring vet who told me to email him what I was feeding my dog to make sure it was helping her! He sent me some recommendations and advised me on Stella's diet! The techs and receptionists are MARVELOUS as well! They work with you to make sure you understand any billing issues. Though, I recommend you make an appointment, they do their best to make sure you and your pet get seen. They also do price matching of any pet medication like Frontline or Trifexis. Just bring in a copy of the ad of the competitor price. I appreciate Southridge Animal Hospital. This is a place that tends to the helpless mute furry love of my life AND provides amazing customer service. read more

My new kitty Mia was sick after I brought her home from the shelter. Dr. Jones fixed her right up! He is by far the nicest, friendliest, funniest vet I have ever been to. The staff are simply wonderful and so friendly and helpful. They are always available for appointments, and I loved the fact they have separate exam rooms and waiting areas for cats and dogs. It was less stressful for Mia to be kept away from the dogs on the other side. Overall, it was a great first visit and I will keep taking my kitty here :) read more

Dr. Jones removed a nearly 9 lb tumor from my dog in February and saved his life. It cost me about 1/3 of what I expected to pay. The after care provided by Dr. Jones and Dr. Robinson the weeks following his surgery was impeccable and they didn't nickel and dime me, what so ever. I've lived all over the Southeast since I got my bulldog nine years ago, and this is easily the best veterinary care my dog has ever received. read more

Southridge Animal Hospital is amazing! I am now going to see Dr. Jones for ALL of my animals. I was a first time client today. One of my ball python's had what I was pretty sure was a bite abscess from the mouse she'd eaten on her neck, but I wanted to take her in to be sure. I was a little upset that I had to wait so long to get an appointment, but I now understand it's because Dr. Jones is so sought after! He was booked solid for about a week and a half before he could get me in. It was well worth the wait. I have to admit the building is a little dated, but who cares about decor with such excellent care and service! The receptionists were open, friendly, and obviously care greatly for the animals. There's also little personal touches all over the place. Christmas and birthday cards from clients, thank you cards. I found that particularly sweet. All the girls up front wanted to see my snake, and did their best to answer all of my questions. I was further impressed with the detailed patient chart I had to fill out that was obviously specific to reptiles. It included questions on what kind of substrate I'm using, my feeding schedule, my temps, and everything. It's nice to visit a vet that is so prepared to treat a reptile. I had a horrible experience at Banfield once. Anyway, once Dr. Jones came in he was just as open and friendly as his receptionists. He then verified that what I was pretty sure was a bite abscess was indeed what it was. He drained it quickly and then proceeded to give me not only the amount of antibiotics I'd need to treat this abscess, but enough antibiotics to treat five more should they happen. I breed ball pythons, and this is a relief when at any given time I have between 50-200 snakes depending on the time of year and amount of hatchlings I have! He told me how to drain one of these if it happened again, and told me if I was uncomfortable doing it to bring my snakes in and he'll drain them for free! And when it was time to check out I was absolutely stunned to learn my bill was only $55! Seriously! Most reasonably priced vet bill I've ever had. I had to take a snake in for an abscess several years ago. Nothing major, just needed draining and antibiotics like today, and that cost me about $130. Needless to say I am now taking all of my animals to this vet. I have A LOT of animals, and finding a gem of a vet like this is like hitting the lottery! Dr. Jones you are now my vet for life! read more

We have taken all of our dogs to Dr. Jones since we moved here in 2001. They even take the time to make sure you understand what is wrong with your pet, When we lost Jasper our Schnauzer they even took the time to send us a sympathy card. I highly recommenced Dr. Jones. read more

Southridge Animal Hospital has been our veterinary clinic for over 20 years! Dr. Jones and his wonderful staff have treated our dogs, ferrets, and hamsters for conditions that range from routine vaccinations to performing advanced surgical procedures. We have nothing but the utmost respect and trust in this veterinary clinic. The new office expansion that took place this year has only served to enhance an already wonderful practice. I would not take my pets anywhere else in Denton! I suspect that the folks posting bad reviews have an unrealistic view of the operation of a veterinary clinic. Emergencies MUST be handled first and sometimes wait time during a scheduled office visit cannot be avoided. Likewise, veterinary medicine is medicine. Health care is expensive and pet care can also be costly depending upon the pet's medical issues. I have always found the pricing to be more than fair at Southridge Animal Hospital. read more

Friendly, helpful, available, our dog loves going to the Vet. It's far, but we live in Dallas and make the 30-45 minute drive to go there. Very inexpensive too. read more

This was my first visit to Southridge. I had no appointments but was worried about the wounds that my dog had gotten on some barbed wire. Parker at the front desk was very accommodating and asked me to bring my dog in despite the fact that they were going to be closed in half and hour for a staff meeting. After the check-up, Dr Stevens came and explained to me why the wounds could not be sutured and also how to take the medication. I could feel that she truly cared and it was not 'business as usual' attitude that one would find in most places. I would definitely come back again. Sincerely Lynne Lama read more

I am very disappointed in this place. I switched to them based on others recommendations, only to be treated like my business is not appreciated. They price gouge you for meds, shots, and visits. They say they will price match, then recant their offer. They would rather lose a customer instead of doing what's right for the them. They force you to buy their overpriced preventive medicine by not allowing you to order from online sources. Price gouging and taking advantage of people's love for their pets does not look good on you Southridge. I'll be switching to a vet that cares about my animals and doesn't rip me off. read more

If I could give negative stars, I would. I cannot speak for any other vet in the office, nor how they care for any other animals except my guinea pig. I had brought in my 4 guinea pigs (1 male, 3 females) for a check up after my female gave birth (we thought she was male). We discussed having my male fixed so I could move them all into one large cage and not have to worry over more pregnant guinea pigs. I went into this office with high hopes and felt confident with Dr. Jones through the visit. He seemed knowledgeable, although quick. He seemed very thorough and even took a few minutes time to allow my 6 year old and I an up close meeting with a ring tailed lemur. Very cool! I left my male over night for surgery and went home. The following day (a wed I believe), I went to pick him up. I gave the girl up front his and my name (hadn't seen her the previous day) and she snapped at me that she had no idea what I was talking about. So I explained, again, why I was there. She went back and a vet tech came out to bring me my pet. I asked about after care instructions and medications considering he had just been neutered. I was told there were none and no need for a follow up visit. I asked once more to clarify and she (another person I hadn't seen the previous day) told me all was well. So we left. Thursday came and he had started getting some energy and activity back. He is a pretty active guy to begin with, so this seemed a good sign. Friday, a little more. Saturday he was a bit lethargic and not eating much and a swollen lump the size of a quarter had formed in the area. By Sunday he was barely drinking and none of his favorite foods enticed him like usual. The lump had grown to golf ball sized and his eyes were very crusted. So I called Monday morning at 8:30 am and explained what was going on. I was told that the best they could do was try to fit me in that wed. Guinea pigs are not hearty animals. They can die quickly if they catch an infection and clearly this was the case. Monday night I took him to an er vet who was astonished that no antibiotics or pain meds were given. He also stated that the incision was very sloppy and they hadn't even shaved him properly. Consider the fact that guinea pigs are rodents and deficate where they live, it's no surprise he got an infection. I called the next morning to discuss this and was told since I went to the er vet to just do what they said and call if there were more issues and to also check in on Monday if the swelling hadn't gone down. It had actually gotten bigger over the week, so I called the following Monday as instructed to make an appointment. Dr. Jones had gone on vacation! I don't have issue with that, but the fact I was told to follow up the week he was out of town and not before he left really irked me. So I took my poor guinea to another vet. They drained the abscess and gave me better medications. In dealing with all of this I have shelled out a crap load of money. This could have been prevented had Dr. Jones not been negligent in providing proper after care and antibiotics. It almost seems, now, that he hit Wikipedia before he did the surgery. I will be contacting them soon to attempt to recoup some of the money I've had to spend because of his negligence, as he STILL has a bigger than a golf ball sized abscess and it is still getting worse. I brought him here expecting a vet who was knowledgeable and caring. I expected someone who had more knowledge and expertise than I do to keep my animals healthy and happy. I did not expect what I received. If you have guinea pigs, AVOID THIS PLACE. Take them to Corinth Vet Clinic instead. They even go as far as to follow up with you a few days later. I will update this review after I speak with them about reimbursement for at least some of the expenses as I feel they were very preventable. read more

I found my new vet! I recently moved to the area and was in need of a new vet when my cat came down with some sort of respiratory infection. They saw my little guy right away and he needed a lot of attention and they gave it to him. Dr. Cole was FANTASTIC and kept me informed every step of the way. Just last week my cat broke open this little bump on his nose which he's had for a long time and didn't bother him, but it started bleeding a lot. I rushed him in and they had the tumor removed in a couple of hours and he's recovering nicely almost a week later. Everyone I've encountered at this place is super friendly. I wouldn't hesitate to recommend this place to anyone, especially Dr. Cole, she's amazing! read more

This is my opinion: Southridge Animal Hospital is too busy to pay good attention to your pets and their warning signs. After they put my 7yo Lab Mollie on meds for her back, I called them, alarmed at the warning signs of possible fatal side effects I was seeing. I returned to the hospital with my dog only to be told that her refusal to eat, vomiting, and basically pooping straight blood were nothing to be concerned about. They gave her 2 injections, assured me she would be better overnight and told me if she didn't eat in the morning, to bring her back up. The owner/vet on duty. The vet tech/front desk girl told me as I was checking out: "I'm sorry you didn't get to see Dr. XXXXX, it's just been a really long day and he's burned out." After all of this, I proceeded to bring my dog home, sleep in the living room with her so I could watch her, and at 7:30 in the morning, while I was getting ready to take her back because she would not eat, she died. My husband demanded a meeting with Dr. XXXXX and he admitted that they "dropped the ball". He claimed that the vet tech gave him wrong info about her symptoms & told him that "Mrs. _____ is easily excitable about her pets". He went on to say that HE was also was at fault, because no matter how long of a day it was, he should have personally come into the room and spoken to us about her symptoms. He was so frustrated at the tech that he said "I just don't see how I can keep her". I absolutely 100% wholeheartedly hold Southridge Animal Hospital, the long-time Vet Tech & Dr. XXXXX to blame for me losing my "child", a Lab that I have had since she was 12 weeks old. I am crushed and do not know how long it's going to take to get past this pain. I never had biological children...this sweet, smart loving dog WAS MY BABY!! I highly suggest this message get shared so that no one else has to lose their dogs to Vet Techs that should not be seeing pets and Veterinarians who do not care enough about their patients (long-time patients at that) to come speak to someone about their sick and suffering pets so they can correctly diagnose them. I just don't want to see anyone else go through this. read more

Today I went to the post office and in my box was a letter from Southridge Animal Hospital. At first I thought that they must have realized that they really messed up and were writing a letter to say they were sorry for my bad experience and that they would use this experience to improve their customer service. Since I had already found another vet, I had no plans on returning to the practice, but at least I thought I would get some validation that waiting for over 1 hour without anyone coming into the room to say "hey we are backed up, thank you for waiting" was, in fact, unacceptable. If that was the case then I would not be writing this review. Instead the letter stated that they were enclosing our vet records (which were NOT enclosed since I had already demanded and taken them after their poor service) since they would no longer care for our pets. Their reasoning was that I did not understand that they are NOT a doctor's office, but a hospital. They further stated that emergencies come first ( which I whole heartily agree with), regular appointments second and walk-ins third. They concluded that since I did not understand that emergencies come first, my dogs and I were not welcome at their practice. This message further demonstrated their total inability to understand the true nature of my concern and their failure. First, I had already informed them that I would no longer be using them for my pets, so this letter was unnecessary and petty. Secondly, I am an Emergency/ Trauma Nurse so I do understand emergences and many times have had to explain to patients about waiting and thank them for being so understanding. Had they taken the 30 seconds to open the door and make a similar statement, then I would have had no problem waiting. However, I was placed in a room for over an hour and NO ONE came in to check on me or my dog the entire time. When I questioned them about the wait I was told, not that there was an emergency, but that clients who have been with them for over 10 years got the priority of being seen, which is not consistent with the statement in their letter. There was no mention of an emergency and had there actually been an emergency, any business that values customer service would have informed the inconvenienced customers of the delay. My previous experience with Southridge indicate that they are competent vets. However, their lack of professionalism, their disregard for the needs of their clientele, and their inability to acknowledge that their customer's time has value, make it impossible to continue using their services. Their effort to place blame on their customer for a failure in their own business practices further validates our decision to go elsewhere. Save yourself the headache and look elsewhere. read more