If you are going to an after hours clinic you know it will be up to luck to determine how long you…read morewait. Our pet was conscious and able to breathe, so I was fine when certain conditions got rushed ahead of us. We waited about two hours before getting out of the waiting room, and then another two hours before seeing the actual vet. But after 4 hours of listening to your dog wimpering in pain, even the most sensitive and calm people would start to break. I wish someone had at least taken a glance at him and give some reassurance. When our pet was finally seen, the treatment was done promptly. In less than an hour he was returned and we were told to wait a couple minutes for the vet notes and medicine. We waited two hours for those notes. My dog was a miserable mess from the meds, his e-collar, and all his wounds. The lady working at the desk that night was very nice and tried to reassure that we would indeed eventually get to leave. But it is just never something I've had happen at any other format of doctors office before. Usually when places are busy, they do their best to sweep you right out the door. It's this final two hour wait that gets them two stars instead of three. All in all, we were there 7 hours. I would not want to go back, but after hour choices are limited. This place was at least clean and the employees seem nice enough, but I would still encourage your pets not to get sick/injured on a Sunday or a weeknight.

PLEASE READ...LONG BUT IMPORTANT!! I brought my 7 week old puppy to the emergency clinic who did…read morehave a heart murmur to be looked at because she wasn't eating and seemed as if she were dehydrated. First off, he wait was a ridiculous 4 hours for a place where you need immediate care, and then they make you wait in parking lot and don't communicate anything to you. After 4.5 hours I demanded to see my puppy after being told she still had not been assigned to a doctor. Dr. Traynor came in first and said her condition had worsened and she recommended euthanasia. I was shocked because I had not brought them a dying puppy and never intended to euthanize her! She said she had done a sonogram and she had heart disease. She shot down any idea of surgery saying it would be too expensive and when I said I wanted to bring my puppy home, she further argued with me that she was suffering too much for that. Finally, I reluctantly agreed to euthanasia. When they brought my Olivia into me she was already dead. I pointed out to Dr. Traynor that she wasn't breathing, was cold and her eyes were glazed over and she immediately checked for a heartbeat and said there was one so she had to get the medicine in her before I would object. I was so overwhelmed with grief at that point that I couldn't even function. Later, I thought about the whole situation and it just didn't make any sense. It became obvious to me that they put her in an oxygen cage and simply forgot about her, leaving her to go down hill with no care. I later met with Dr Traynor and the Administrator and got more unsettling news. Apparently they don't document when their patients are treated and could offer my no more than a document that said she was sleeping when I asked for proof that they were monitoring my puppy. The sonogram was never noted on her chart and only diagnosis was heart murmur and suggested treatment was euthanasia, which was the only thing on my bill. Dr. Traynor further admitted that when she was initially admitted to the hospital, someone looked at her and decided euthanasia was the treatment. They further agreed that I should have been communicated with and told 4 hours earlier of their plan, so that I could have made a decision earlier on which would have been to take my puppy home. I drove an hour to their facility because they are supposed to have specialists to take care of heart issues but instead they have vets just out of vet school! Lastly, I had a conversation with Dr. Rob Presley, the Chief of Staff, who assured me that they had always had the best interest of their patients at heart but eventually just wanted to pay me off and have me sign a gag order for his insulting offer! I suggested many changes in order to benefit future patients and ultimately clear up problems but apparently he is not really interested in doing that. I have spoken to many of the negative posters here and they are willing to join my crusade to get Upstate to take notice of their short comings and join in the voice to be heard. I will be taking to the media and animal rights groups to get my story and all of the others out there in hopes of Upstate finally taking notice. Please contact me if you want to also partake in facilitating some change so that you beloved pets will get the proper care they deserve! And please do comment if you've had a bad experience so that others will know of the cruel and sub-par service Upstate Emergency clinic offers!

Edit…read more I had a very good experience at this veterinary clinic. My dog, Rocky, had surgery yesterday, and everyone was very friendly, kind, and helpful. The doctor who performed the surgery was great and took very good care of him. Rocky is recovering well, and I'm very thankful for their help and care.

I had to bring my little kitten to the emergency room a couple of nights ago for an obstruction…read more The team at VEG ER is so sweet and understanding and attentive, even when there were animals with ostensibly more urgent needs. They let me stay there as much as I wanted and tried to make sure I was comfortable. They let me watch everything that happened. Also, the business itself is a safe and affirming space with progress pride flags hanging and snacks/coffee/tea/water available, which also helped me feel more welcome. Of course, it was expensive, which I knew it would be. About $4k for a urinary obstruction. But that's standard for a 24/7 pet ER. They did a wonderful job with documentation, which should help with his insurance claim.

Staff and Doctors are excellent. Clear communication. Very polite and caring. Took Ranger there…read morefor radiation treatment for 4 days. Dr. Lee was excellent. Highly recommend.

I had to let my dog go today. I must tell you how lovely and kind the ladies here were. I have…read morehad a very rough situation the past month and a half. Broken hip (me), long hospitalization, very sick doggy, etc. I didn't want to give up on her, but she was so sick and very old. Decisions like this are not easy, but there was essentially no hope. So empathetic and as sad as it was, I cannot thank them enough.

I wish i could rate 0 stars! Leopard Gecko i bought had a severe issue and they sold him to me, its…read moreuncureable and im putting him down tomorrow, i have had him 45 days so pet co wont do anything, spending $1000 on vet trips.

I wanted to bring to your attention my recent experience at your store. Unfortunately, I found the…read morecashier at the front, who had purple hair, to be quite unhelpful when I asked for assistance. It seemed she was not willing to provide support, which was disappointing. I believe it's important to have staff members who are eager to assist customers, especially as they represent the store. She did not have a name tag, so I wasn't able to catch her name.

It's bad enough when your four-legged-child gets sick, but it is worse when you're traveling and in…read morea city where you don't know left from right. We had evacuated to Athens from Charleston for Hurricane Matthew and three days into our stay discovered our sweet girl was swelling really bad in her face. When our initial attempts to self medicate with children's Benadryl failed and she started throwing up, I took her in to this emergency vet. The tech and doctor working that day were extremely caring and thoughtful. They approached the examinations and subsequent care plans with reason. After two visits in one day, we eventually settled back into our hotel room and watched our baby like hawks. Connie, the tech who had helped us, called before she wrapped up her shift to check on things. We felt very confident in the care we received. The facility was clean and had everything needed to run diagnostics on our girl. If you find yourself in the unfortunate situation of needing emergency vet care, this hospital is a great option.

From the owner: We provide after-hours emergency and critical care services for cats and dogs. During our hours of…read moreoperation, we are staffed with an on-duty veterinarian and animal health staff who are dedicated to providing quality, full-service care.

If I could leave zero stars, I would. This place is only concerned about money. I took my cat…read morethere. He was in excruciating pain. They said that he had blood in his urine and his bladder was inflamed. It was "something" that mimicked a UTI. They said that they flushed his bladder with something that cost me $106. They gave me some type of pain pull. NOTHING WORKED. He was still in excruciating pain. They charged me almost $700. I took him to the regular vet, and they said he had a really bad UTI. They gave him an antibiotic and pain medicine, and I walked out from there for $235.

If you actually gave a flying crap then you would have sent us straight there and NOT waisted my…read moretime. All I read was excuses. Give me a refund for the office visit and stop making excuses for a fraudulent practice.

We started using this vet when our previous one changed their hours. They have never made us feel…read morerushed and they're very thorough. It's comforting to know if we have an emergency, all the records are there. No guessing or hunting for paperwork. When it was time for one of our babies to go over the Rainbow Bridge, they were wonderful. They helped make one of the saddest days of my life just a little easier.

This place only cares about money, not helping animals..... The "hospital" where your pets go to…read moredie! Oh sure, they will tell you that they'll do all they can for your fur baby...as long as they can get more and more $ out of you....otherwise, they'll find excuses to euthanize them! BEWARE!!!

This business has been bought by a corporation. They no longer seem to really care about the…read moreanimals or the owners I was late for my appointment. I accept that was my mistake. I was told I would have to wait for the next patient, who was not there to arrive and be treated before my pet was seen. Then I would have to pay an additional $20 late fee. We have been using this office for 8 years! We will not be going there again.

They have been my fur baby vet for the last 6 years. They were my previous pets for 12 years. They…read morealways treat my pet and me with professionalism, kindness, and caring attitude. I wouldn't take my dog anywhere else!

LATE POST! Where do I even begin?! I arrived here by…read morereference because of my emergency situation with my fur baby Suffering from bladder stones. I started out to seek help for him from 12pm. Our first animal hospital we visited wasn't so great ( I'm not going to mention any names ), and I really thought I was going to lose my baby there. Being it was a Sunday and on Labor day weekend, there were not a lot of places to seek help. I brought Haiku here in hopes that they would be able to help him and I am so glad that I did!!! From the moment I stepped in, I felt welcomed. The gentleman working at the counter was very patient, kind, and compassionate. He helped and explained everything thoroughly so I understood the process. They worked quickly and got working on Haiku right away. The lobby area is kept very clean and organized. They have complimentary snacks and refreshments. There are also rocking chairs outside if you need to take a breather which is what I needed to do a few times. I really appreciated how they were understanding and empathetic about my budget and helped me to get signed up for care credit. They allowed me to spend time with Haiku for a bit before they started testing and treatment. I was so relieved when I seen he had life back in his eyes and I knew this is where he needed to be to get better. Dr. Allison Kelly, Madison, and the entire crew working here at SCVSEC is absolutely amazing!!! I started my day full of tears and ended it with a big smile and a heart full of hope! From my heart, THANK YOU!!! it's because of beautiful people like you that makes this world a better place! If you are in need of emergency pet care, I highly recommend you visit them!

I will only go there if there is no other option. The techs and Vets seem decently competent and…read moredeserve 3 stars at least, but the front desk do k staff were awful when I was there. Having to have my 15 year old Dachshund put down. She had gone to work with me since she was house-trained. She was a therapy dog in nursing homes I worked in. Needless to say I was devastated. While I was waiting during her initial treatment and the return, the front desk even though many times seeing me crying, were laughing and joking.

I was very upset when I got my dog after my grooming appointment. The staff asked me if I wanted…read moreshort or fluffy hair on my dog and I specifically said "fluffy." Which I did not get as you can see. They hurt him by cutting his nails way too short, MORE than 3 nails have blood stains on them. All in all, I was very disappointed in my service and will NOT be returning. Would not recommend them. They also charge an extra $5 'first time customer fee' and I feel like the reason for this is because they do not have a lot of repeat business.

Best groomer I have ever used .. would never use any one but her .. And my baby looks amazing when…read moreshe is finished..thank you so much ..