The specialty doctor's here are great. Very knowledgeable, helpful, nice, but very expensive. I'm…read morenot sure about their emergency services as I've never used them. The facility is very nice, it's brand new. The employees are incredibly nice.

I had a unique experience with Blue Pearl when my cat Barney went in for what I thought would be a…read morefairly routine surgery, but ended up being a roller coaster of ups and downs over the course of a week that fortunately ended on a very good note. I can confidently say that all the doctors, nurses, and staff that I have encountered truly care about our pets. I spent hours in the ICU comforting my cat while he was fighting to recover and I saw tears in doctors eyes for other patients & clients; I heard the unfiltered surprise and determination in their voice when they would be called away on (another) emergency, and I felt their professionalism as well as compassion in every interaction. I wish I could name everyone to whom I am eternally grateful for taking care of our sick pets, but I know there were people on my pets' care who I never even met because they were behind the scenes! And I'm just as thankful for them as I am to the doctors and nurses who I did have the pleasure to meet. I trusted them with my pets' lives and I know they did everything they could to keep them healthy, even when circumstances don't always follow the path we'd wish. Thank you to everyone at Blue Pearl, we'd be lost without you!

The staff at AEH took great care of our cat Carrots. He came in with a bladder blockage. They were…read morevery straight forward about pricing ahead of time & the staff were respectful of our feelings. Carrots stayed overnight twice and was well cared for throughout his stay. We were kept up-to-date with texts and pictures throughout his stay. Although nobody wants to bring their animal to a hospital, I am so thankful our big boy is still here with us. Paperwork sent at discharge was super detailed & helpful in caring for him at home. We just brought him home yesterday, but we are so thankful to the staff and doctors at AEH!

We have a teacup Chorkie that started having seizures roughly 4 1/2 years ago. Because of the time…read moreof day it was, our vet told us to take him to this particular emergency hospital. It was just a little bit after they lifted the Covid restrictions. However, this hospital had not lifted the restrictions yet, which forced me to give them my baby at the door. I was delivering campers at that time, so my roommate/bestie took care of everything at home for me. I left out that day. They called me and said, "We have the seizures under control. However, we'd like to keep him overnight for observation. In order to do that, we would need $2k today." I called my bf and she gave them $1k. After a little bit they called again, "We can't stop the seizures and we recommend euthanizing him, if you can't afford it!" I added my hubby to the call, he's an otr truck driver, and they told him the same thing. I told them to give us few, to let us talk it over, and I would give them a call back. We decided to have my bestie go get him. That way, WE know, that we'd done EVERYTHING we could. That was 4 1/2 years ago!! They told us to euthanize our baby!! I will tell EVERYONE/ANYONE "DO NOT TAKE YOUR PET TO THIS PLACE!" As you can CLEARLY see, he's happy and his seizures are controlled by medication from Whitehall Vet Practice. This Animal Emergency Hospital NEVER listened when I specifically told them "He has never been separated from us! He has a Mommy & Daddy and he has a Mommy & Papa. He's been with us since he was 9 weeks old and he's been with us or his other parents! He doesn't even get left home alone! He was TERRIFIED! He was shaking uncontrollably! They were SO money hungry that they didn't care!

If and when you are seeking honest, processionally trained, compassionate and empathetic emergency…read moreveterinary staff and their services; AESH Byron Center is your answer! Pricing is competitive, check-in is efficient, communication is effective and most importantly, commitment to the special needs of your pet are proven through dedication of 24 hour emergency services. Based on our own personal experiences, we can assure you that you will be able to trust these people to care for your pet and their critical needs! Please consider AESH Byron Center for your needs and your "special friend," today! Tim and Heather Duthler

They removed my google/flagged my review because they know it looks bad for them. We brought our…read more3.5-year-old cat to Byron Center Emergency Vet because she suddenly stopped eating and drinking and was not acting like herself at all. We were there for hours and paid over $1,500-1600, expecting answers or at least a clear plan. They ran bloodwork and said there was no diagnosis. Later they mentioned doing a urinalysis, but this was never clearly explained during the visit, and it was confusing how that was even obtained given her condition and lack of fluids. Well come to find out they did give her fluids, but didn't mention to us at all that they are giving her fluids but everything else they were doing we were told of and the charges for it. At discharge, we were sent home with gabapentin and a dewormer, despite no clear confirmation that worms were present. When I asked during discharge whether worms were actually confirmed, the staff member seemed unsure and said they were "umm just treating her symptomatically." There was no clear explanation, no real guidance, and no next steps laid out for us. Most frustrating of all, our cat has not improved. She is still unwell and has since vomited white foam again, which tells us something was clearly missed or not addressed. This review is not about the money, we would have paid whatever it took if there had been transparency, communication, or answers. Instead, we left feeling dismissed, confused, and helpless, with a very sick pet and no direction. For an emergency veterinary facility, the lack of communication and follow-through was incredibly disappointing. I would not recommend this place to anyone expecting clarity, advocacy, or thorough care for their pet.

I was visiting family from out-of-town over the 4th of July when I had to make an unexpected…read moreemergency visit for my dog. From the moment we arrived a little before 10pm, the staff was kind and professional. The facility was clean and well-organized, and intake was handled promptly despite the holiday rush. Linda at the front desk was especially sweet and kept me updated throughout the visit, which really helped ease my anxiety. Our Vet Tech, Rachel, was fantastic--thorough, knowledgeable, and had a great bedside manner. The only downside, if I had to mention one, was the wait time (just over two hours), but given it's an ER vet and they were clearly busy, it was understandable. Overall, I had a great experience and would absolutely recommend EVCC to anyone needing emergency veterinary care in the Holland, MI area.

Everything about this office is AMAZING! We brought our senior dog in between 10-11pm last night…read more We were greeted at the front desk by the sweetest lady named Linda. She has the calmest, sweetest voice. She is definitely a huge asset to your office. Everyone was extremely kind, professional, took their time with us to answer all of our questions. Zero pressure! Sadie ended up being admitted for the night. We are so thankful for everyone at this office. She is doing well tonight. Snoring away as we type

Terrible experiences everytime we've gone to this clinic. One dog was misdiagnosed with an "upset…read moretummy" and died 3 hours upon returning home. Another dog last week was given antibiotics for a UTI after waiting 4 hours. A week later, blood was still present in her urine and she had no UTI. We took her to our local VCA clinic where we were told she likely needed emergency surgery for pyometra. Not trusting VCA Emergency to handle any continued care, we took her elsewhere and after extensive bloodwork, tests, ultrasounds and xrays, it turns out she did not need emergency surgery and it was either a cyst or an ovarian remnant missed during the spay (also performed by my local VCA clinic). We are waiting for bloodwork from the lab to confirm. All this testing only cost $1400 at Emergency Veternary Care Center Kalamazoo. Don't go to VCA Emergency unless you want to pay hundreds to thousands of dollars for multiple misdiagnoses on multiple dogs and have one pass at home. Go to EVCC for emergencies. The care was quality and they provide payment plans.

Our dog underwent surgery earlier in the day at Paw Paw Vet, and we were given VCA as the…read moredesignated emergency contact if anything went wrong. Around 2:00 AM, our dog began experiencing severe breathing issues. When we called VCA, we were told there was only one veterinarian available and they were in surgery, and that we would need to drive an additional hour and a half to Byron Center for care. We attempted to find a closer emergency option, but ultimately began the drive to Byron Center. Shortly after getting on the highway, our dog's condition worsened dramatically--she could not breathe and was in distress. In a panic, I called VCA again, begging them to allow us to bring her in. They eventually agreed to have a veterinary technician examine her. When we arrived, she was taken to the back immediately. We were later told that her throat was swollen shut and filled with blood and mucus. They were able to place an oxygen tube and initially said her breathing stabilized. Tragically, she then suffered a heart attack and passed away. I strongly believe that if she had been allowed to receive care immediately--when we first called--her condition could have been addressed sooner and the outcome may have been different. Being turned away during a life-threatening emergency cost us precious time. Adding to this, we were charged $350 for CPR, which was never discussed or authorized. We specifically requested oxygen support--not resuscitation efforts--and this lack of communication is deeply concerning. For a full week, I have attempted to speak with a practice manager regarding this situation and have yet to receive a call back. Each time I contact the office, I am given vague responses with no resolution. Additionally, I was told by a staff member that this situation was "basically my fault" for not immediately driving an hour and a half away, rather than seeking care closer. This response was both inappropriate and hurtful. Finally, I question why Paw Paw Vet would recommend this location as an emergency resource if they are unable or unwilling to provide immediate care when it is critically needed. We are devastated by the loss of our dog, Rosa, and deeply disappointed in how this situation was handled at every level.

We went on a tour of the MSU Veterinary facility, and it was an eye opener…read more We were able to see "Behind the Scenes" thanks to the MSU Alumni Association. There is alot to take in , and the employees are great and take the time to explain what they do and answer questions. If you get the opportunity to take this tour, you will have fun and learn alot. This tour was almost 2.0 hrs.

do NOT bring your animal here. sunday, april 12th our family cat (Luna) spent SEVEN hours at this…read morehospital. Luna came into the vet lethargic, not being able to walk properly and she also had some tooth pain. we told the vet how she was acting and they brought her back and checked her out. we agreed on doing blood work and that took about 4 hours (that's fine) and we got a call when she was almost done to come back so we did. the receptionist kept telling us the doctor knew we were there and a hour and a half later the doctor brought us back and said "sorry, nobody told me you were here" so not sure wtf was going on there. the doctor told us they gave her pain medicine and checked her vitals and that everything looked good and normal and her bloodwork was normal. they gave us gabapentin for her and sent us home and said she will be lethargic but overall she will be fine. so tell me why, monday, april 13th we take her to another vet who looked at Luna for 5 minutes, noticed Lunas back legs were cold and finally said "yup, it most likely is blood clots" and we had to make a decision. spend 10k on treatment just for her to never be the same again or put her down right then and there. all day sunday we could have spent the entire day with Luna and cuddling her. instead she was stuck in a hospital who truly didn't care about her. if you have any concern for your animal please go to the Southside Animal Hospital. they were amazing

My hubby and I had to bring our cat in to be euthanized. There was no wait and the staff was very…read moreloving. Very comfy and affordable. We got a paw print from them for free.

Zero! They took 2 dogs in for a more urgent problem. I sorta get that but we waited 4 hours and…read morethey could have let us know. The woman at the front desk talking to her screen I said are you talking to me because you're not looking at me she said yes. WTH 2 hrs into us waiting another woman came in took are info and said the doc will review and be in and 2 hrs after that I asked what's going on and that's And they took my $150.00 if agreed for the doc to examine The place was not what you would expect. Very cheesy So I went to Grand Rapids to the family vet they were outstanding and put this place to shame!!

We've been taking our golden retriever there for a couple of years now, and they always do a great…read morejob with him. The people there remember him by name and are really good about making him feel comfortable in the space. Scheduling is always really easy, and we can always tell a huge difference before and after we take him to be groomed. Highly recommend!

Incredible dog grooming service! They make my pup feel completely at ease, and their friendly staff…read moretreats us like family. Every visit feels personal and welcoming--can't recommend them enough!