We have a Golden Retriever we brought in for a total knee replacement. The surgery went outstanding…read moreand her leg has healed faster than we even expected. However this is where the good ends. In followup from her surgery she has inexplicable scars on both her lips which we assume are from her teeth during surgery; however the vet won't provide any further explanation or take any responsibility so apparently she cut her lips miraculously. While taking the prescription drugs prescribed by them she had diarrhea which was to be expected; however she had a breakout of what is anticipated to be a skin infection around her butt and hind legs that the vet refused to provide any helpful advice to soothe her while she was in pain until we could bring her in. The veterinary technicians that we've talked to have been argumentative every time we've had a conversation on any of these issues. In conclusion: if your dog needs their knee replaced, this is your place to go; if you need any other service, you're better off going somewhere that actually cares about your pet. All these people care about is your money.

Dr. Good, along with the other vets, vet techs, and office staff were beyond amazing with my first…read moretwo heelers (totaling ~25 years). Couldn't have asked for more in any way. Then something went really wrong during my third puppy's first nail trim, though, and she's been traumatized ever since. Not one vet will take her, not even today when she desperately needs a slipper taken out of her tummy. If my dog dies because no one will work on her thanks to her experience at GAH, it'll break my heart forever.

Very impressed with the compassion of the staff. We were in the position of having to euthanize our…read morebeloved pet. They let us take all the time we needed and respected our feelings.

New owners. I'm looking for a new vet! I LOVED this place before the old owner retired. Took my…read moredog in yesterday for anal gland squeeze and an ear check. Was quoted $138. Ended up costing $240! They tried to get me to do all these tests, "just to be safe"..??? My GSD is very healthy, no health issues. The old owner told me she was very healthy and to keep doing what ev I'm doing. She had a small hot spot, which I've maintained at home very well. She's had a couple before & I'm very good at getting them healed at home. Also, my appt was 3:30, was there at 3:25, wasn't seen until 4:30, and didn't leave until 5 pm. Over schedule for the $$. NEVER waited at all prior to the new owners! Do NOT recommend! Oh, the hot spot is almost healed, but he wanted to give me all these meds for it!!?? I've never had a vet try to "sell" me so much stuff!!

I met Dr. Michael Hilferty under the most difficult circumstances. My beloved dog of 15 1/2 years…read morewas struggling, and I had to make the heartbreaking decision to help him through the end of his life. My son and I were absolutely devastated, but from the very beginning, we were met with compassion and kindness. Shannon, who answered my initial call, patiently walked me through the process and explained the costs involved. Hannah was equally gentle and caring during our visit, helping us feel supported during such a painful time. I cannot recommend Dr. Hilferty and his entire office highly enough. Even when I returned later to pick up my dog's ashes, Karlie treated me with such kindness and understanding. Dr. Hilferty, thank you for your compassion, your professionalism, and for saying exactly the right things when we needed them most. Your kindness brought comfort on one of the hardest days of our lives, and I will always be grateful.

They are the best they've taken care of my three dogs Layla, Chapo, Lizzie. The doctor so down to…read moreearth he's easy to talk to you and the staff followed through each and every time specially after her service, thank you, Gracias.

Prices increase as with everything, but the staff is always friendly and professional. The vet is…read moreexceptional with both animals and people!

Incredibly inexperienced and rude front desk staff. This made us just look elsewhere. First…read moreimpressions matter and if you cannot hire someone who is professional to represent your business, I'm guessing that it just goes downhill from there. I won't trust a family pet member to this at all.

Things you look for in a vet are high quality service, friendliness, and a fair deal on prices…read more Jelsema's grades from our experience are: Service: D Friendliness:: B Fair deal: D We have brought our dog in many times to have ear infections cared for, only to have the infections continue. We are currently in the middle of treating another ear infection. We have paid over $500 this month and it isn't resolved. Most people in the office are pretty friendly, but nice only goes so far when what you need is a doctor that does his job and doesn't empty out your wallet in the process.

We brought our dog to Dr. Jelsma for the last 16 years, and recently had to put our dog to sleep. I…read morecan say that after 16 years of using Jelsma as our vet, they were wonderful to deal with in every aspect of the service they provided. They are caring people who are very good at their job, and were very thankful for the service they offered us through both the life and death of our pet.

We had previously taken our dog there for vet care, grooming, and boarding. Although our specific…read morevet and groomer were great, the management and billing practices were questionable. On numerous occasions, they threw surprise charges at us that were unexpected and certainly not communicated up front. They are overpriced compared to other vets in the area that have the same expertise. When we complained about the cleanliness of the dog scale and their billing practices, the management deactivated our account, sent us our dog's records, and didn't want us as a customer anymore. Apparently, the online feedback form is not for critiquing the dog scale. We were shocked, but it was all for the best, as we found a much better vet in Byron Center. I do not recommend this clinic.

Love your office and staff! Everyone I've interacted with was genuinely nice and super caring…read moretowards my dog, as well as providing exceptional customer service.

Hidden gem of veterinary services. Great staff from front of house all the way up. Our vet was…read morethorough and quick with their after visit notes, and all assistants were great as well. You will find all you need to know thanks to them, and best of all, peace of mind that your pet is happy and healthy.

My dog loves going to the vet. No, really. She practically leaps through the door. These folks…read morelove the animals they care for. They are kind, and helpful in their explanations. They even call to check on how your pet is doing following an appointment. Highly recommended!

After many years of owning pets I finally came across the animal clinic over on 28th near division…read more And I wish I had known of them sooner. The doctors and staff are absolutely top-notch. The care they exhibit for animals is something to be admired. I've experienced a few emergencies over the years and Dr. Renshaw and Dr. Gilroy have both gone out of their way (EVEN AFTER HOURS) to help. The prices are also FAR BELOW what I was accustomed to paying at my previous vets and I've literally never been upsold on something I didn't need (which is certainly not the case at other places) Example: cat needs his teeth cleaned. $180 at the animal clinic. Same procedure at the Eastown vet: $973 Prices are one thing but the true clincher is the compassion and love that everyone at this place has for animals. They are truly the best vet in the Grand Rapids area.

Im very happy I found these guys as they are close to home and will see my 2 guinea pigs. They are…read morealways kind and reasonable with pricing. I can always get my girls in quick and they also do a good job cutting their nails. I recommend Dr. Stahlin and Dr. Renshaw for small animals

I love Westwood Hills Animal Hospital! The doctors and techs are very knowledgeable and caring…read more They are very thorough and give concise direction. Everyone else is so kind and helpful. I am confident my pets are getting the best care.

If I could give them zero stars I would. It's now twice I've told them I'm never bringing my…read moreanimals back here. In two years their professional fees have gone up $20. 9 weeks ago I brought in a 3 legged cat solely to get a prescription renewed that used to be over the counter. The veterinary technician could not restrain the 3 legged cat correctly almost dropped him on the floor twice and when she finally had ahold of him, there was an audible pop of what I thought was his mid back and 3 weeks later, having to take him to a chiropractor finding out his only shoulder was pulled out completely as well as his pelvis, I've had no less than 5 Chiropractic visits so far to try to correct this injury. And the cat is now lame in cannot walk. I called Westwood Hills today to get the name of the veterinary technician that injured my animal and they refuse to give me the technician's name, stating it is their job to protect the tech. And now I have to wait for a phone call from the practice owner to see if she's willing to give me the name of the technician so that I can file a malpractise claim. Do not take your animals here. It is solely about money... pharmaceuticals and food and whatever the practice owner says she cares nothing for animals. Nothing.

I love Dorr vet. Dr Casey is the best. She sits on the floor with my Ranger and crane. While she…read moreexamines them. Treats them as she would her own dog. Thank you for taking care of my fur babies.

I've asked that the owner contact me three times and still nothing…read more I found out our dog (who had just been in recently) was not up to date on her vaccinations. How does a clinic let this happen? I spoke with the "Office Manager" and realized I was not going to get anywhere with her when she commented "it's not like we tried to kill your dog." Seriously!! I was appalled and still am that they: 1) missed two crucial vaccinations 2) they comment about not killing our dog 3) no offer to reimbursee us for the money we had to spend on the vaccinations at anther vet that they shouldn't have missed in the first place.