I had to take my older cat in due to vomiting and general unwell, my usual vet is closed on the weekend and my cat seemed like she needed urgent care. Although I was here for several hours 12:30-6am, my cat was cared for and gently handled the whole time. They were relatively quick with the tests they ran, and everyone was knowledgable and extremely kind. They do xrays on site and are able to triage several pets at one time. There are at least 3 doctors I saw, and so many vet techs who seem to love what they do. I really appreciate all that was done for my cat. I attached my bill as well to my review. Although kind of expensive, it is worth it to have my cat be alive and well. They did give me a discount, again, they were very kind. Base visit is $180 and anything additional will be added in a quote they will show you before more care is applied to your pet. They see cats and dogs, as well as other animals and exotic animals such as birds/rabbits/bearded dragons/etc. I would definitely come back here if my cats were in distress. read more

VEG ER for Pets - My bill - Emergency Pet Hospital Near Me - Winter Park, Florida

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​I cannot express enough gratitude to the team at VEG Winter Park. I only wish I had found them earlier that day, before having surgery performed by another vet clinic--Genie would most likely still be here. ​When I rushed my 65-pound German Shepherd in for an emergency, a staff member sprinted out without hesitation to carry her inside. Over a dozen team members immediately assembled like a trauma center, working tirelessly to try and bring her back. ​Although we couldn't save her, their incredible speed, devotion, and genuine compassion gave Genie every possible chance. They treated both of us with so much care during the hardest moment, and I will never forget what they did for us. We need more emergency centers like this--if you ever face a critical situation with your pet, please bring them here and support this extraordinary team with your business and appreciation. Highly recommend. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Winter Park, Florida

I am writing to formally express my concerns regarding the quality of care and service provided at your emergency veterinary clinic. The staff appear to receive training solely from the owners, with an emphasis on administrative client-processing procedures rather than comprehensive clinical assessment and patient prioritization. When presenting with an urgent medical issue, a wait exceeding one hour should not be acceptable--particularly while clinic personnel remain seated, engaged in personal cell-phone conversations, and otherwise unavailable to address triage needs. In this instance, a diagnosis was issued and a charge of $1,500 proposed before a thorough physical evaluation of my dog had been completed. Subsequent examination by another veterinarian confirmed that the initial diagnosis was incorrect and that the treatment provided was inadequate. I was therefore required to return to your facility to obtain a refund. There is a clear need for more robust clinical training focused on accurate patient assessment and condition evaluation prior to the formulation of any treatment plan or financial proposal. Prioritizing proper medical evaluation over rapid billing would better serve both patients and clients. read more

The people here are the real deal and the setup of this practice is top-notch. I had my dog in my lap the entire time we were there, got to be present for all the times they were taking blood etc, and was able to keep my boy calm as possible throughout as a result. Everybody was kind and patient and we had a comfortable couch to wait on. Best veterinarian ER I've ever experienced. read more

I have experience with VEG in a different state. Glad to have the same quality of service cross borders. The place seems to be very new. It is certainly very clean. The open concept is a welcoming environment for times of need. Service was quick and efficient. Parking is super easy in their private lot. And, they are there 24/7. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Winter Park, Florida

The staff here is amazing they truly care about pets. I had to stop by them cause my baby Rocco swallow a sock. I call before heading there. At my arrival they were waiting for us . I don't have enough words to express how satisfied we are with their treatment towards us. Really recommend this place to everyone. read more

VEG ER for Pets - Rocco - Emergency Pet Hospital Near Me - Winter Park, Florida

I have needed to take my dog here twice (he's ok!) and I couldn't be more grateful to have a place I feel comfortable taking either of my dogs in an emergency. Everyone is so caring and hands on. Seeing that it's an emergency room, if your case isn't too severe, you may have to wait a little while but everyone is super accommodating and checking in with updates throughout the entire time. read more

Thank the staff so much for being so kind and helpful through our tough time. it is a testament to their professionalism that they're able to be so bright and uplifting when so many animals come in unwell. Shadow thanks you as well. read more

VEG ER for Pets - Outside the building - Emergency Pet Hospital Near Me - Winter Park, Florida

Difficult situation with our Welsh Corgi, Bella. Happened on a Saturday night, of course, so our normal Vet is closed. Went to VEG ER and they were absolutely wonderful! I can't say enough about how quickly they triaged her and started to provide care. They were very busy, but we never felt ignored. All the staff are Angels on earth for doing what they do. They were professional and personal. Thank you! read more

My dog of 20 plus years had to be put down this past weekend. He was suddenly suffering extreme pain. VEG was so kind and caring and did an excellent job. read more

Staff and concept are amazing. I never had to leave my babys side, comforting both of us. Professional and compassionate staff.

I can't say enough about this place. When our Jimmy became ill quite suddenly, my husband rushed him to VEG. Sadly, his prognosis was not good, and we took measures to help him cross the Rainbow Bridge. Dr. Adams was straightforward, but compassionate. She told us exactly what we were dealing with and answered all our questions, so we could make an informed decision and do what was best for Jimmy. We had taken our cats to another emergency vet in the past, but VEG is our go-to from now on. read more

The staff were all so friendly, supportive, and caring during a situation that can be very stressful! Highly recommend!! read more

I can't say enough great things about VEG. Specifically, Dr. Cronke. I had to rush my dog here on a weekend when he was breathing hard and shaking. The staff hospitalized him. I felt scared leaving him overnight and they offered to let me stay with him in a private room. Once we got settled in for the night, Dr Cronke came in and said she had to move my baby back out into the main room because his breathing was getting high again. Dr Cronke sat with me and my baby almost the entire night, watching him and trying everything in her power to get it to come down. The next day when we had to be transferred to UF, she sent us up with a pump, so he didn't have to be off medicine too long. A week later and he is still with us. I thought we were going to lose him. But Dr Cronke's expertise and her big heart is really what saved him. I will forever be grateful to her. I truly believe that if we had gone to another ER walk in, they would have said there was nothing they could do for him, and he would not be here today. The entire team is caring and dedicated and I will never hesitate to use them again. read more

I absolutely recommend you take your pet here. My friend is out of the country but she gave me written and signed legal rights to care for her cat while she was away for 3 months. She noticed on her cat cam, and when speaking to her cat sitter, her cat seemed to come down ill. I had been out of country, hence the other cat sitter. Anyway. She asked me to take her in. Of course with the timing I couldn't get her into the regular vet, but they recommended we bring her here. I felt completely heard with every concern. They listened attentively to my personal observations and took note of her health history. They told us the game plan to get her healthy again based on what kitty mama and I both thought it likely was. The blood work results, sadly, didnt match our suspicions. Unfortunately, it was cancer. The LOVING AND CARING TEAM helped me FaceTime my best friend and explained that kitty was riddled with cancer and the cancer was surrounding her organs. They couldn't even find some of the organs. This was an aggressive and fast spreading cancer. They assured kitty mama there was nothing they or the cat sitter or I could have done to prevent this. She would die in a couple days, and if we didn't act, it would become very painful for her. Not only did they give us all the time we needed, they made sure we all understood and stepped us all thru a horrible situation. The incredibly sweet hand written note, signed by all staff on duty, was the sweetest touch to a bad evening. They gave us paw prints and nose print for the kitty parents to have. There wasn't a way to get back here from Namibia in time to say goodbye. This was literally a nightmare to live, but these guys made everything the absolute best it could be. The kindness and patience they all had...I'm truly at a loss for words. It's been a couple weeks now. And I still cry because she was such a calm and sweet kitty. The biggest roundest eyes and love you could get from a cat. She was more like a teddy bear than cat. She purred while I brushed her even though she had to be miserable at this point. Words can't describe how much we appreciate everyone working on Oct 16th 2024 closing shift crew. Every. Single. One. I couldn't tell you any of their names because I loved my kitty-niece as if she was my own as well. This was a painful loss. I'm sorry I can't name you all by name. But thank you. If you are in need of a vet or urgent care services, these guys actually care about animals. I will bring my kitties here for their urgent care needs. Thanks again everyone. You really gave Meme, my husband and I, and our besties a 'helping hand' when we needed it the most. Thank you. read more

My daughter took her dog in with a referral from her Vet with a post op infection. Their surgeons were all busy and in the morning they handed her a sheet of paper with a list of surgeons in Tampa and Gainesville while her dog has a draining wound with dying tissue. Total lack of concern or care. read more

Definitely worth the drive for the great team! A knowledge and caring staff. Professional all around. Wish I knew sooner!!!

This emergency VET GROUP l, the veterinarians ,nurses and team members Are all very professional and completely amazing the way they worked together to help my pet Cat' Piper'Who had a blockage, crystals and a UTI. Ttheveterinarian was very quick to diagnose and help alleviate the cats pain He was hooked up to a blood pressure monitor, and the veterinarian flushed out his urethra where she found all the kitty crystals that created the UTI This office keeps you and your pet together! Julia, the veterinarian on call explained everything she was doing as she worked on his surgery! Which totally put me at ease!. I cannot say enough. great things about the whole staff and this emergency department ‼ If you need to take your animal in for an emergency, and you live in Central Florida I highly recommend emergency veterinary group in Winter Park‼ When I wasn't there with my boy, they called me and let me know everything that was going on with him before we went to pick him up From the first moment we got there, they took us in very quickly. Josh Rodriguez let us in. He was very pleasant and so was all of the staff . I Janexsy Who checked us out fully informed us of all his medication's that he was going to be on and what the dosage would be and she gave us the paper that explains everything when he was released . I wish I could remember everybody's name so that I could put their names here and give them kudos as well but, unfortunately I. don't remember everybody's name however, I do remember how wonderful they all. Were‼ dr. Adams took over the next day when Julia's shift was over Today they called to see how Piper is doing and feeling to follow up I highly recommend this office if you were in need of emergency care for your beloved pets‼ read more

This place is an incredible option for those in need of emergency help for their pets. Off the bat, the staff were incredibly welcoming, highly empathetic and knowledgeable, already anticipating our needs as worried pet parents. The nurses and doctors that helped up kept a cool head while also maintaining their sympathetic nature, you can tell they genuinely love what they do. Thank you so much to the entire staff especially Dr. Patel & Marisa for helping out Mobesly. We don't know what we would've done without you guys. read more

This review is long overdue, it was just difficult for me to write. We had just moved here from California at the end of February and drove six days to get here. My big boy Charlie made the trip and I was very happy. He also has a younger sister and his other sister is my little Chihuahua. Charlie was 19 years old and had what we believed to be a cyst on his neck that he was being treated for, but it turned out to be much more. He was bleeding profusely when we took him in because the cyst had burst, and they tried in vain to save him. We ultimately had to have him put to sleep, but I got to hold him and spend time with him beforehand in a private location. They let me continue to hold him as they administered the medicine to put him to sleep. It was a very traumatic experience, but they were so compassionate and so wonderful that they made it a little bit easier for me. Since we just moved here, we had spent pretty much everything getting here and I only had a few hundred dollars in my checking account. As everyone knows this is a very costly visit and they only took $230 from me and told me that we were even. I started to cry and gave them all hugs and it made me realize that there are wonderful people out there who just want to help. Thank you so much for everything that you did for Charlie. And they even sent me his ashes in a beautiful urn and a place where I can put his picture and even gave me some of his hair. I also got his footprint made with Clay, which really touched me. I will forever be grateful to this place. read more

VEG ER for Pets - Charlie - Emergency Pet Hospital Near Me - Winter Park, Florida

I'm blown away by how professional, kind, helpful and so sweet to my animals. My eldest dog got into something and needed an ER vet- I'm blown away by the professionalism and kindness. Only complaint: I wish they were able to treat my dogs for regular visits and shots! My VET, Dr. Sparks, literally came to my car and helped get him out!! Actually, it took 5 people to get him in the building. Where else would you get service like this?! Dr. Sparks, Khia, Matt, Pat, Patrick, and Paola worked so hard to help and make sure I understood everything that was happening and helped literally walk my pup in. I have to add, my dog is 180lbs- I'm 99lbs. He was dead weight- this wasn't easy- the Dr. Sparks and her team, never waivered on their commitment to excellence and treating my kiddo as their own. THANK YOU SO MUCH!!!!! read more

VEG ER for Pets - B-man is feeling so much better! Thank you!!! - Emergency Pet Hospital Near Me - Winter Park, Florida

Let me just start off saying- no one wants to go to an animal hospital. Our sweet Bailey was in terrible shape. 2 visits within 12 hours and we had to put her down. This staff deserves a million gold medals. They were SO compassionate. So kind. They truly love what they do. It was great that you get to stay with your pet the entire time. I had. A lot of peace with that. When we picked up her remains, they were kind enough to even make us a paw print. I'm forever grateful for the compassion and empathy they showed us. For such a traumatic experience, they went above and beyond for us. Thank you for loving our Bailey while she was in your care. read more

We heeded the positive reviews and took my cat here yesterday. All the staff at VEG exceeded my expectations, they were friendly, knowledgeable, caring, and shockingly fast for an ER vet. Hopefully we don't need another ER visit anytime soon, if so, we will be back here. read more

Dr. Kronke, Nurse KC, and CEC Bri were the best of the best and everything my Russ needed. Russ is a rat and is also part of my 4th grade class pet community. He has been changing tiny human lives in his short, 2 years. The other day, in an instant, he was hurt by another pet and his eye was severely traumatized. With a calm and warm energy, the staff made us feel like it was going to be ok and that they cared. In the 6 hours we were there we saw them perform CPR, deliver heartbreaking news. save a bird, and so many other behind the scenes miracles. They removed his eye and allowed us to witness their magic. They made us laugh in the midst of so much sadness that it warmed my soul. Thank you are two words that are not enough for what these beautiful humans did. read more

I can't say enough great things about this ER vet! It's a very stressful and scary situation when your fur baby is hurt or injured. We had a Monday appt at our regular vet for a bump on our 10 week old kitten's head. But we woke up early Sunday morning at 4am to see it was a ruptured abscess. We immediately rushed her in, and we were greeted by the vet right away. It's a big open concept, so you can see all the vets and techs treating all the other animals in need. This is also great in case something happens while you're waiting! Everyone was super nice, and readily available to answer questions and keep us in the loop during treatment! Thank you all for helping my sweet baby Grace! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Winter Park, Florida

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Nice to see a Black lady vet first off! They treated me with care from the moment I stepped in the door, were always thoughtful and empathetic! Truly the best way my cat could have passed away read more

VEG took such great care of our lil Olli. I loved how we were able to stay with him the entire time. They were incredibly thorough and set our expectations on his treatment, home care and follow up. I will recommend VEG 100 times over. He is slowly improving and going to a specialist at Blue Pearl next week. read more

VEG ER for Pets - A few days after his VEG visit, napping with his brother. - Emergency Pet Hospital Near Me - Winter Park, Florida

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Unfortunately for my pet, I've had to make two emergency visits with him - one at midnight on a holiday and early one morning on a weekend. VEG could not have been better in caring for his needs, managing the immediate emergency, keeping me informed, ensuring his comfort (and mine), and informing my vet about the procedures they performed. Folks need to understand two things when they arrive at an emergency vet - the most serious cases go first (that may not be you), and it will cost more than your regular vet visits because of the 24/7/365 service provided. I'm very grateful that this quality care is located in my area! read more

They took care of my baby Max, he did end up passing and slept peacefully. But they did everything they could to make sure he was looked after properly. I miss him everyday but my heart rests well knowing he was at his best state when we parted read more

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These people care. It was the time for me to let my kitty go and they were very compassionate throughout the whole experience. I was able to have a comfort room to say goodbye and it was very peaceful. I want to thank the staff. I have a lot of anxiety, so my sister helped me set up my appointment all the way from WA and Janet helped walk her through everything that would happen. This place was a blessing for me after normal business hours. Thank you guys. read more

We have had to make multiple trips to VEG since January this year for our Miniature Schnauzer and therefore have dealt with multiple doctors and most all of their staff, as well as observing them spring into action when animals walked in door with severe trauma or needing CPR. They react immediately and as a team; it is amazing to observe. They are compassionate and don't hesitate to explain your choices in care. If a wait and see needs to be done they give you that option as well. In one visit, though, Bright Shadow needed stomach surgery. I chose to have them do it rather than wait because of the excellent care they had given her on previous visits. Months later her regular vet mentioned what an amazing job VEG had done on her surgery and incision! They were impressed. read more

I couldn't say nicer things about Dr. Wallace, Dr. Pemberton, Dr. Rogers, Dr. Timberlake, and all of the staff that helped my cat when he had a urinary blockage. I loved that I never had to leave my cat from the moment we arrived. They went out of their way to make me feel comfortable and treated my sweet boy like he was their own. I'm forever grateful and hope I never have to see them again, but know they'll be there if I do. read more

My husband and I had to take our beagle in yesterday for testing. The staff was amazing. They were so caring. They made him and us very comfortable. They arranged a doggie bed for him on the floor and gave him a blanket. Even Doctor Rogers sat on the floor with him and cared for him. Unfortunately, our baby had tumors and there was nothing they could do for him. We had to make the hard decision to put him down. They put us in a private room, dimmed the lights and allowed us all the time we needed with our fur baby. Kasidi the tech spent time with me afterwards to make a nose and paw imprint for me. Everyone was so kind and showed a great deal of empathy towards us and our dog during this very sad time. I highly recommend this vet group in Winter Park Florida on Fairbanks. read more

My dog got into pork bones, went here at 1:00 am. Upon arrival the doctors and nurses really took good care of her. These doctors and nurses are truly compassionate and kind. Your pet will not get this care anywhere else. I was truly impressed seeing how they care for all the pets that were there. I cannot give enough accolades to these professionals. I want to mention Dr Lawrence, Ashley and Jennifer, thank you. They prices are also comparatively lower than other facilities. read more

Miss diagnosed my dog. Had a huge bill to pay. The 3 year old dog had to be put to sleep less than a week later due to severe liver and kidney failure. Stay as far away from them as possible if you love your pet. read more

I can't say enough great things about my visit with VEG. I wish I could remember everyone's names. My 7 year old bulldog was in serious trouble while I was on vacation. I called VEG and they told me to bring him right in. They let me stay with him for 3 days. He had emergency spleen surgery. Dr Merrit had the day off but came in and helped Dr Pemberton with the surgery. Patrick took care of everything else. Everyone was so sweet to us. Every nurse, every Dr. and every staff member made sure we were comfortable. They explained everything so well and took the time to offer us drinks and snacks while we waited. I watched as they took care of other animals during the 3 days and they were equally as caring to the animal that didn't have their parents with them. I am happy that they will be building another VEG in Jacksonville soon because I will surely go back and will tell everyone about them. read more

VEG ER for Pets - Levi - Emergency Pet Hospital Near Me - Winter Park, Florida

went there with my cat, very good care, very nice people. went there twice and second time they took off the appointment fees that I got charged the first time which helped out a lot with the cost! read more

They were very friendly and helpful. Thank you for helping our little pets 24/7 positive environment and helping staff

The date was March 27 2019. This is not a very good place to go. They ripped my kitty Amu right out of my arms and prevented me from seeing her during an emergency. Amu was only a few years old. All our pet needed was emergency medicine for allergies, but none were offered. They ran the credit card to see how much credit was on it before offering any services after grabbing my kitty and taking them into a room with locked doors. Then drained their blood, killed her, and maxed the credit card out by billing $607.90. I was not even allowed into the room with my cat while she took her last precious breath She kept loudly crying for me to come. I never heard my scared kitty cry like that until I took them here. This was the worst experience for both kitty Amu and her family. Only uncaring people immediately grab a kitty out of their family's arms as soon as they walk into the building that way. I wanted her back to bring her to a caring vet. They refused to let me get her back until she was already dead. Her blood was drained it was intentionally done. Stay away from this place. read more

Very disappointed. They want you to choose a package to treat your furry family member, but not target the issue as they present you with tests and medications prior to examining or actually performing any of the tests. Then they wanted to charge $175 for a minute and a half conversation that they claim is the exam without actually performing an exam. This place is a joke and a disservice to the care of animals. All they care about is money and taking advantage of your circumstance. read more