The people here are top notch. The facility is unbelievable. And they always are willing to work…read morewith you on those ever present oops / emergencies that happen with teenage mouth. Dr. Smith explains things well and they do a suoer job working with you. The waiting area is conducive to be able to get some (remote) work done while waiting for kids procedure. Wifi, coffee, water. There is video games for the kids and a complete brushing station. Where the ortho work is done is beautiful.

The staff is awesome, however I wouldn't recommend orthodontic treatment in the Durham office…read moreduring summer months. Dr. Smith sees patients in the Durham office two days a week and takes vacation, as we all do, but there isn't another orthodontist covering while he's out of the office. What this means is very long wait times to get an appointment. I have been offered appointments in the Mebane office,but that is a full hour drive round trip and would require me to take additional time off work. Living in Durham, if I had known what to expect, I would have gone elsewhere. Update: Dr. Smith called and scheduled me as an add-on at the end of a business day. That said, it was still far more difficult than it should have been and I would still have chosen differently given the difficulty of getting appointments in the Durham office.

I had a permanent retainer in my mouth for the last ten years which broke suddenly. It was…read moreliterally poking me in the mouth. I made an appointment at Eno River Orthodontics for about a week later to get it fixed. The next day they called me back to get a sooner appointment because Dr. Hart was concerned I might be uncomfortable with the thing poking me in the mouth - which I was! So they were able to squeeze me in a couple days later to remove it, which I was so grateful for! All the staff I dealt with were extremely kind and made me feel right at home. It's a very lovely office as well- newly renovated so it's a pleasure to go there, although, I never got to spend much time admiring the space because I didn't have much of a wait to get into my appointment. I would highly recommend this practice for any orthodontic work. Stellar!

My daughter has had a great experience going to ERO! Her previous orthodontist retired partway…read morethrough the multi-year braces process, and we were unsure how it would be to transition to a new practice. But Dr. Hart and all the kind folks at ERO were wonderful, and we have really enjoyed working with them. The office is convenient, clean, and friendly. Free wifi and iPad's for the younger kids to use. The entire staff is clearly happy to be working there, which makes a big difference (going to the dentist is enough of a pain)... I highly recommend ERO for all your orthodontic needs. They have the latest in equipment and techniques, but they still do business the old-fashioned way: smile and make sure your customers are happy.

Absolutely great customer service. I love this location. Great staff and convenient location.read more

As a busy adult working close by at Duke in need of braces for myself, I needed an orthodontist…read morewith an efficient, well-organized practice, and Dr. Lee's office has been wonderful! They have an amazing system to ensure efficiency while maximizing safety and social distancing in these crazy coronavirus times. As someone who is picky with healthcare practitioners, I found Dr. Lee to be extremely knowledgeable and felt instant rapport with her. I had consulted with several orthodontists for the past few years, but finally met someone who I felt understood my orthodontics needs and wants, with a plan that made great sense. Her staff is very warm and friendly. As mentioned, everything runs amazingly efficiently, allowing me to be in and out quickly. Once my kids need braces, I know where to go!

My son has been coming here since December and so far we have no complaints. His mouth was sore…read morewhen he first got them out on but afterwards no pain at all. He goes to get them retighten every 5weeks. The space is clean and quiet. Parents sit in the lobby while the children are escorted to the back. Once they finish you meet with the doctor for a follow up. They also provide you with an electric tooth brush and floss to help with the care at home!

My girlfriend went in to her first appointment only to be greeted by terrible customer service. The…read moreworkers were impatient and inconsiderate of her situation and they left her guardian standing in the middle of the lobby.

they overbook.making you wait. its a factory and you are cattle. rude staff. find another place.read more

the care here is wonderful. the office staff have always been helpful and the doctors and ortho…read morestaff are commitmented to accessibility and affordability. The care we are receiving is $2k LESS than the estimate we got at another orthodontist in town, but still top quality service, respect and care. I am very grateful.

Amazing. We are so grateful to have come across Durham Pediatric Dentistry. We came for a second…read moreopinion from a dentist who recommended general anesthesia for my 5-year-old for a tooth extraction. Albeit there were multiple teeth to be pulled, Dr. Rob performed all extractions in office, something that the previous dentist said would be too traumatizing and refused to consider. Dr. Rob listened to our concerns and offered to try to extract the teeth to avoid surgery. He extracted them without any difficulty. My daughter loves going to him and now wants to be a dentist. We are so grateful we did not have to go to surgery and will continue to recommend their services.

Durham-based folks: I can not recommend Durham Pediatric Dentistry and Orthodontics highly enough…read more My son had his first cavity filled this AM and it was completely non-scary and painless. He even told me next time I don't need to go back and sit with him (which broke my heart a little. Also, side note - there better not be a next time!). Then the dentist called us at 6:30pm on a Friday night just to make sure he was doing OK. Just the best practice!

This office was incredible! They were through and really cared about my teeth! Everyone I…read moreencountered at the office was so kind and helpful. The doctor was amazing as well. He listened and gave me great advice on improving my issues. I can't wait for my next cleaning! I'm so glad I switched to this practice!

they always cut you and dont listen! they dont know how to numb you correctly and hurt you very…read moreoften! please do not bring your children here! they do not care about your child and they will always leave crying! do not trust this place!