Nate and his team really went above and beyond to help me in a pinch. They were the only shop that had a part that I needed and I live about three hours away, so Nate (Owner) drove to his other shop picked up the part and had it shipped to me. It's rare to find that find of customer service these days. Thank you Velo Pro Cyclery! read more

Nothing but good to say about these guys. Friendly. Great service. Had the part I needed and received a good explanation for changing it out. Thank you, Matt. High marks for this store and the location in Goleta where I purchased the bike. I live in Ventura. Well worth the drive to trade at this place. Good stop. read more

Good selection of bicycles including electric. Competent service. Always has had the size tires I need

We were visiting Santa Barbara for a cycling trip and felt right at home joining a Velo Pro Friday morning group ride! Later, I realized I had an issue with my bike, and Camron and his staff got me taken care of and turned around super fast. I really enjoyed talking bikes with the Velo Pro crew! read more

You can count on excellent Service from a very knowledgeable and helpful staff. The selection is good mostly seems Specialized based and the prices seem very fair for the quality of the merch. read more

The best bike shop in SB! Timely service, brand new bikes, and a whole lot of smiles from the team at VP. Join a group ride and meet the team! This truly feels like one of the last 'local bike shops' I've been into in the last few years. read more

Cameron worked on my bike and I can't say enough good things about him in particular and this business in general. So blessed to live near this bike shop! Honest, skilled, efficient, friendly, and educated me on my bike too! Outstanding. read more

Friendly team that serviced my bike very quickly on a slow day. I brought in a touring bike that they replaced the chain on and tightened the brakes. read more

I've been mountain e-bike shopping for a few months, and this shop finally had exactly what I was looking for at the perfect price. Firstly, the guys working there made me feel totally comfortable and were very welcoming, unlike most shops where it seems like the workers act snooty if you don't know what you're looking for or haven't really been apart of the "cycling" community. They helped me pick out the perfect bike at an AMAZING price. Husband also was in the market for one and found the model he wanted at their other shop in Goleta, but this shop had no problem transferring that bike to their own location within a day so that we could grab em at the same time. They were even nice enough to give us two water bottles EACH for free, and they also told us to just "rip it up" on our new bikes and our first tune up will be complimentary. All around a very solid shop with plenty of inventory from bikes to gear that you're looking for. read more

The Velo pro shop on State street gets all my bike business. In a world where Trek and Specialized buys up local shops, they are locally owned and independent. I have had excellent work done by the VP mechanics fitting a high end suspension fork, adjusting an eBay gravel bike and performing CPR on my old Waterford. Whether one of the "kid" mechanics or the grizzled wheel builder, I have always been totally satisfied with the work these guys do. My bikes mean a lot to me, and when repairs are beyond my skills, these guys always bail me out. read more

Service dept is amazing! I have a Giant road bike and have had problems with the gears for a year, Cameron identified the problem, after going through my options, I decided to upgrade to electronic gears, he ordered the parts and in a day had my bike upgraded and repaired...Cameron is so friendly to work with, responsive and knowledgeable! read more

I was in the middle of a pickle when it came to my headset, whilst trying to achieve a crazy gravel bike route. My integrated stem cap had wiggled out, abs my headset was completely loose. The mechanics were AMAZINGLY helpful! I was so impressed with their willingness to quickly help, and their kindness. They seemed to stop everything to help, and with the blink of an eye. I highly recommend checking this shop out, if I am ever back in SB and need bike work I'm going here. Thank you! read more

This shop is the best in town. The staff is super friendly, knowledgable, and helpful. I have come by a few times in a pinch needing a bike to be fixed ASAP, and they came through. I feel I owe a lot of great rides to Velo Pro. read more

This shop has is going on! My front derailleur was having some issues so after searching through yelp and friends suggestions I ended up here. The guy in service outside met me and was stoked to take a look at my issues. Extremely quick service I could not be more grateful. Give this shop a try if you are on the fence. I have found my local bike shop moving forward. read more

On a long bike trip, got double flats near store (thankfully). The guys fixed the flats while I waited and recommended a great coffee shop next store. read more

This is an awesome bike shop. Anyone can learn the basics to fixing a bike, and selling some equipment. If you stick long enough with it, you'll become pretty good at it too. I however am probably one of their most difficult customers. This is the only shop in town who knows how to handle a borderline unreasonable customer like myself. The main reason is because I used to bike race, and I am so particular about the smallest things on my bike...but there's a reason I come back to this shop. I ride a bmx bike like a sprinter on a road bike, and that's difficult to imagine, let alone service in a shop. This next part of the review however is for Greg. Greg is so busy he doesn't clock in or out. He's either running around guiding his staff, making deals with a sales rep, or ordering parts on the phone. This guy just doesn't stop! I got him to pause for a moment to help me find some gloves for my cold morning bike rides. Greg spent an hour helping me find the perfect gloves. Not too hot, not too cold, padding in the right areas, and all of these for very specific reasons uncommon to a normal cyclist. He really focused on my needs and my particulars. He even enlightened me in areas that only a professional shop manager would know. While most shop employees usually roll their eyes to unique and sometimes weird specific questions, Greg embraced my reasons, and made me feel special by listening to my point of view and reasons for being so picky (a lot of it has to do with leverage, power transfer, and smoothness of riding). If everyone could be as attentive, quick, and enthusiastic about helping customers and their quirks, all bike shops would have more business. I walk into shops where the service teams are condescending, and the front door employees are obviously at the wrong job. I don't know if that's the culture, but there's nothing more important to making or breaking a customer experience than simply being interested in the human being walking through the door. Even though Greg can't give you his attention every time, when he does it's a special experience. I've bought 5 bikes from him for this very reason. His staff are some of the best in town, and are getting better every day! Thanks Greg and team! read more

Staff were awesome in helping my husband find what he needed (bike accessories) they went above and beyond in price matching a similar item from website store. Thanks read more

Took a bike I bought off Craigslist to these guys. They did a general tune up and helped me out with some of the compatibility issues with the hardware the previous owner installed. I did have a little issue with the bike still, but I took it to them and they fixed it right away. Great service, I'll definitely keep coming back to these guys! read more

I'm more prone to leave a review when the service is less than stellar. However, Don at Velo Pro Cyclery exceeded all expectations. I have several bikes that have been exposed to the Santa Barbara elements for the last three years with NO maintenance or ride time. Pictures would be worth a thousand words here: chains were rusted, heavy layer of dust on the frames, handle bar grips turned to goo under the salt air--I could go on. Needless to say, these are not inexpensive bikes and well worth the money to conduct the repairs needed to make them road worthy again. I googled bike shops near my Zip and came up with 2 or 3 in the area. I was familiar with Velo Pro due to its location. However, had no idea what to expect on service. I prepared for the worst and expected $300 plus per bike between labor and parts the bike shop would say needed to be replaced along with a week to two week lead time to have the bike returned. Let me stop and reflect on another bike shop experience. Previously, when I took my bike to a another shop in the SB area for a tune up, I asked the mechanic if he could wipe my bike down while performing the tune up and repairs (a quick "mini" detail"). This mechanic looked at me like I had three eyes and told me the shop did not have time to clean bikes and the lead time was approximately 7 days to get it back. I took this as "what to expect" since I did not originally purchase my bike at this location. Back to my experience with Don. Don was extremely helpful when I came in and had my bike on the rack within a couple of minutes of walking in the door. He quickly looked over the things that NEEDED to be replaced and put my mind at ease regarding other components as being merely cosmetic in nature but, still in good functional order. Alas, he told me my bike would be ready in three days and provided me with an extremely fair estimate for repairs. Velo Pro called me the next evening to let me know my bike was ready for pick up (less than 24 hours for a major tune up). At this juncture, while I could have been skeptical about the quick turn around and low cost, I was impressed on how quickly they made the repairs and came over the following morning to pick up my bike. Remember my experience at the other bike shop? I did, and expected to pick up a rideable, functional, DIRTY bike and be happy I could get back to riding. Don was out of the shop when I went in. Another gentlemen pulled my bike from the back. It glistened like it had been washed and waxed. OMG---NOT ONLY DID THEY REPAIR MY BIKE THAT HAD BEEN SITTING OUTSIDE FOR CLOSE TO THREE YEARS: Velo Pro showed the attention to detail and pride of workmanship in throughly wiping the grime down. Velo Pro is my new favorite bike shop. I've subsequently brought two additional bikes in for the same professional, expedient, high quality tune up at fair rates and look forward to purchasing my next bike from them. read more

My chain came off the sprockets while I was shifting & I couldn't get it back on as it was jammed in there. I walked my bike to Velo Pro on Hitchcock & one of the employees there came right away & put my chain back on the sprockets. He was very kind. I'm extremely thankful for the help as I had an eye Doctor appt. that I had to get to & his fixing it helped me to get there in time! read more

Very happy with this shop, since they took over Bicycle Bobs (which I had some negative experiences with). Purchased a new mountain bike for my son's 13th Birthday the other day. Person at the counter sent out Andy to help us. He sized up my son and quickly pulled down a couple of bikes that were in our price/size range. My son tried them out in the parking lot. The larger, (medium) size ended up working well, and will keep up with him as he grows. Final price was actually lower than the sticker showed, and we used the 2017, 10% off Axxess discount. They gave the bike a quick tune, and offer a free follow-up adjustment in ~30 days to compensate for any settling (screws, cables, etc.). Everyone at Velo Pro is very professional and courteous; couldn't be happier with the experience, and my son is absolutely thrilled with his new bike! read more

My son dropped his bike off to build a wheel in 10 days later they called us up to see if we wanted to still do it if 10 days to build the wheel is service....you should be able to give a lower rating than not good piss poor s***** service would have been the rating that I would give them read more

My Dad's wheelchair brake broke off and I took it in on the chance that the Velo Pro Bicycle shop might be able to repair it. Boy, did I get lucky when I brought the wheelchair in. Don is a definite wizard at bicycle repair and he was able to repair my Dad's wheelchair brake, and in less than 20 minutes! The repair was priced very fairly as well. Don has a wonderful friendly attitude which makes you feel welcome at their shop. I highly recommend VELO PRO on Hitchcock for your bicycle and bicycle repair needs. (And your Wheelchair needs!) They have a friendly, knowledgeable staff and easy access parking lot too. Velo Pro is located on Hitchcock just off of State Street, right behind Jack in the Box. read more

I am riding my bicycle down the coast with my girlfriend. I had some issues with my bicycle that was making some very horrendous sounds. My drivetrain was making all sorts of weird noises. I rode from Portland with no issues until I was riding down a hill and my crank arms started to seize up a bit. Anyway... long story short- velo cycles hooked me up hugely! I paid with a credit card and didn't have any cash but I really wanted to leave them a huge tip! Kyle ended up fixing my bike immediately upon arrival (pushing a previous project he was working on to the side to make time for my bike). He and Brian were hugely helpful and kind! They even gave us the most amazing recommendation on where to get the best tacos in town I've ever had! Ordering tacos a Mano from now on! Anyway, I'm leaving this long ass review because these guys are amazing and I'm sure they go through a bunch of bullshit on a daily basis and work their asses off! They need to get paid a lot of money so that they can go out and have more fun and live a great life! They surely made my life much better, safer, and smoother with the utmost professionalism and consideration! If I ever come back through Santa Barbara I know where I will be paying my respects! read more

Velo Pro Cyclery - Bikes Near Me - Santa Barbara, California

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I came in to have my chain put back on and handlebars adjusted and tightened. There was no waiting for repairs. The service person fixed them both in 5 minutes and refused to charge me. I am very happy! read more

Fabulous experience! Exceptional (and collaborative) team who helped to identify the right bike for my young son. They were knowledgable, helpful and most importantly extremely patient...which sadly has become a rarity this day in age. There are many places to purchase a bicycle in Santa Barbara. However, if you want to do business with the best of the best -- look no further!! read more

Great bike shop. I had a repair issue and needed a tune up and they provided quick and excellent service. very helpful employees that know their stuff. Highly recommend this place. read more

Great little bicycle shop in a nice location just far enough off of State Street to get in and out. Nice bike selection, great customer service and great repair services. read more

Velo Pro Cyclery - I'm definitely liking this big Ripper! - Bikes Near Me - Santa Barbara, California

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Very friendly, helpful staff. I had my saddle repaired and they didnt even charge me!

Took my son's bike in for a tune up. Easy parking and some great bikes and equipment. Looks like they sell some high end bikes and even electric bikes. They took care of my son's tune up and the price was right. There is a Yelp deal for a free inner tube. Solid shop with great people. read more

What a great experience. I was in SB for a few days and wanted to hire a decent bike for a couple of rides. "Decent" doesn't quite describe just how great their hire bikes were. They were also very helpful, easy-going and generous with advice and setup. If I'm ever fortunate enough to be in Santa Barbara again, I wouldn't hesitate to return and if I ever lived here I certainly could imagine buying a bike here from their great range. read more

I recommend Velopro for their selection and service. Prompt and courteous every time I've been in the shop. Almost every repair or adjustment I've had done to my road bike has taken less then an hour for them to complete. You can tell the staff is very close with one another and with the cycling community as a whole. They treat their customers as if they were family and that says a lot. I had been in an accident with my bike and they were courteous to do a full inspection for safety and adjust my derailer that was damaged from the crash. This got me back on the road with piece of mind and really reminded me why I go to these guys for all my needs. Thanks again! read more

Took bike in for service and was told my bike needed extra work done. I said okay but then when going to pick-up my bike was told there additional items that needed replaced that were damaged beyond repairable. I was shown damaged parts that looked very recently damaged - which would be impossible based on my usage. These damages were very fresh and were not on my bike or bike components before I dropped off my bike. The mechanic became confrontational when I asked about these issues and denied that these damages could have happen while at their shop. Simply put - I dropped off a bike needing minor repairs and this shop damaged my bike and charged me for the fixed. Completely unethical and the attitude of the mechanics was downright awful. read more

If you're looking for quality service with amazing employees Velo Pro is it! Took my bike here to get new tires and petals. They came outside with a selection and popped them on quickly and easily. Then as I loaded my bike back into my car, my car battery was dead. Niko came out and helped give us a jump! Not only are they a great bike shop, they have the raddest and kindest employees. Thanks again Niko! We will be back shortly will all our bike needs. read more

Really helpful and worked with me to get the right accessories at a good price. Fixed a quick problem for free too.

Service is very poor. I've been trying to get someone to notice me trying to bring in my tire that I've brought in three times to get fixed and it's still not fixed. Also, when ordering a bike they told me they would call and nothing. I had to come in so they could remember and they gave me the poor excuse that I had given them the wrong phone number. Too bad this is the closest bike shop. Will try to avoid it. read more

Personal and trustworthy service from Don on all of our family's bikes. You can feel the connection this shop has with bicycles, families, riders, and our community. read more

Velo is the place to buy a bike. The bikes are great but more importantly the service was fabulous and those who work there are extremely knowledgeable. I wouldn't go anywhere else. read more

Decent little shop with friendly staff, $90 for a 24 hour rental of the new Allez, a little steep but the riding in the area makes up for it. Check them out. read more

Very unsatisfied with the member of staff I spoke too and will not be a customer at VeloPro from now on and will definitely tell others not to shop there. The member of staff was more interested in closing down the shop before closing time than they were in making a $400-$500 sale. I was going to buy several Brooks Saddles and received a look of I'm too busy closing. The date I attempted to shop was 4-11-2018; fire the liability please before more people turn to Amazon/EBay to buy their cycles/parts. He just cost you thousands of dollars of potential future profit. Hope you enjoy my review more than I enjoyed your point of sale, really shouldn't be too hard. For real tell that employee to kick rocks. read more