I went here looking for a bike lock and got a nice one at a fair price. I then mentioned I could…read morealso use some petals with a toe cage and he went out back and brought out a pair of them used, so they would be even more inexpensive. . . They were a solid pair from a road bicycle that appear to have a sealed bearing, which is quality for certain. He also gave me some tips for a long bike tour that I was about to undertake. He was very honest and candid with me and didn't try to sell me anything that I didn't need, even though I asked him specifically what he would recommend to me. He mentioned the shop is largely for the community and is a charity of sorts. When I was there they had an open bike repair center - where you are free to use the tools they have to fix your bicycle. There were a number of children there taking advantage of this free service offered. A great place to stop by if you are on a tour and could use some parts/components cheap, need to use the tools or gain some insight from the workers there.

These guys were incredible! Knowledgeable and kind and set my whole family up with great bikes!!read more

I recently picked up a new Aventon Level 3 ebike from Black Rock Bicycles, and the whole experience…read moreleft me genuinely impressed. Curtis treated me like someone whose time and questions truly mattered. He listened to what I needed, asked thoughtful follow‑ups, and never once tried to upsell me into something that didn't fit my needs or style. Curtis knew the details of this bike without ever sounding rehearsed. He kept me apprised of the bike's progress, build, and readiness. At pickup, he walked me through an orientation and maintenance tips that were actually useful and never made me feel rushed. Pricing felt fair, and the post‑sale service was just as good. Curtis tuned the bike before I left, double‑checked the fit, and encouraged me to come back for complimentary adjustments after a few rides. If you're looking for a place that combines expertise, friendliness, and genuine enthusiasm for cycling, Black Rock Bicycles deserves your business. I left with a bike I love and the confidence that I can rely on them for anything I need down the road.

Took my daughter's E-Bike because the head set piece was missing. Before I took the the E-Bike, I…read moreknew that it was missing a part and Curtis noticed it. He took care of it and the customer experience was great! Definitely worth the work!!! Highly recommended Black Rock Bicycles for all your gear and cycle needs.

Had a fantastic experience at REI yesterday. Daisy helped me pick out a pair of Merrell hiking…read moreshoes. She was very knowledgeable and made sure they were just what I needed. I love them! Thank you for your help, Daisy!

7/10/25- It's…read moreironic- I never used to shop at an Rei when I lived in Elk Grove, Ca.. probably because it was further away.. Since living here, and it's right next to Costco.. I'm a frequent shopper.. Purchased some Hoka's back in November- but one side started ripping - so I returned and purchased another On shoes.. Surprisingly they did not fit.. (yet I have four pairs that are the same size and fit).. go figure- Returned them and started browsing in store.. Just my luck- found a nice On pair- I like these because it's really not messy on the upper.. Noticed an email on the Rei app about the new On Cloudsurfer 2 trail running-.. Wow- those are ones I just got..! Comfy and decided to wear them today..

Brought in 2 bikes for a tune up, new grips, new chain, new brakes, and a few other things. Bikes…read morewere both about 10 years old and needed it. The owner John was very nice, made a few suggestions, and all in all did a great job on our bikes. Also fixed the gears so they move and switch like new. The bikes are like brand new right now. Bikes have become quite expensive over the years , the average good bike being from 500 to 1000 dollars! So mine are here to stay. Will bring them back again if anything needs to be done. So far so good. thanks John....

I came in with a buddy with two broken bikes and no knowledge on how to fix them. John helped give…read moreus some pointers and was all around VERY helpful and knowledgeable. With his help, we were able to get our bikes up and running within a few hours, which otherwise would have taken us much longer. I couldn't recommend this place enough.

This was my very first time looking up a bicycle shop because my step son's bike needed a new tube…read moreand tire. There's so many options on Yelp, I just went for this one. This is up where Bonanza is and I live down in South Reno. Silly me, I know. Results, they didn't call me when they have finished. I had to call them and it was nearly late afternoon when I had dropped it off early because they said they can finish it early. My stepson was eager to get his bike back. All I wanted was to be informed that it was done, that's all. Pricing itself was pretty fair. They changed his tires into a dirt tire which was awesome so now he has hybrid tires! Even tough it's a kid bike, labor counts so Thankyou for the awesome job! The owner is really friendly and his staffs too. (During this time, all wore their masks. That's always a plus.)

Knowledgeable, thorough, personal service. Repairs bikes for the love of it. My son found this shop…read moreand has been very pleased with the repairs done, and the fact that the owner doesn't try to sell him things he doesn't need.

Walked to Mountain Dog to pick up a tube for my daughter's bike (love having a place like this so…read moreclose by). They were helpful and went above and beyond. Thank you Mountain!

I've been a human-powered road and mountain cyclist for decades. This was our first entry into…read moree-bikes. This business is a class act. I initially went in to buy a friend's e-bike they were so helpful to handle for them. We ended up buying 2 e-bikes plus a great rack. Marty (owner) and team are extremely knowledgeable, helpful, and all about customer service. Marty was extremely educational and provided valuable technical advice that I highly appreciated as an engineer and explained in plain English. He and his team went above and beyond on the several times we went there. I plan to make it our go-to shop and highly recommend it to others.

I wouldn't recommend this place, the staff is rude and unwelcoming. Its a simple as that.read more

It is really great to see people doing great things for the community. This organization works to…read moreraise money by repairing and selling bikes. They also give bikes to children through local agencies and businesses. I've purchased a few bikes from them in the past and been quite happy. The staff are friendly. Their is a noticeable difference in knowledge between the trainers and the trainees. What I noticed this trip was that a lot of the bikes seemed overpriced. For instance, there was a used bike for $120 that I could buy new at Walmart for $140 (plus tax). I don't know what changed but it didn't feel like a good deal to buy a bike there any longer. Perhaps the Bike Swap is a good option.

Not all the staff is aware, but they always have what I need. And what I need regularly is not…read moresomething most places carry.

Excellent experience. Randy' expertise and attention made a huge difference to my peloton set up…read more Comfortable efficient and perfectly tailored to me! Randy was amazing to work with and I truly appreciate his skill and care. Highly recommend to anyone looking for expert cycling advice and fitting! Thank you!