I'd caution anyone against buying a bike here…read more I went in fully intending to leave with a mountain bike. I had narrowed it down to two models, and the sales associate (Eric) was great. He helped me find the exact bikes for my needs and offered to build my top choice so I could test it out (it was a difference size than what they had on the floor). Everything was great until the owner, Charles, came over. He totally tanked the sale. He forbid his employee from taking the bike out of the box and told me I had to drop $1,000 to buy it before I could even sit on it. Unbelievable way to do business. Charles didn't just lose a sale, he lost a local customer who was planning to bring three bikes (including an e-bike) there for service. After meeting the owner I wouldn't trust them not to rip me off. We went to Landry's instead and had a much better experience. Avoid Casa/Amped.

Just ordered my e-bike at Casa Bikes and want to do a shout out to Daisy. She was extremely helpful…read moreand knowledgeable about the e-bikes. Highly recommend this shop.

Great tour and such a good way to see Boston landmarks in a small amount of time. The staff and…read moreguide (Kosta/Konstantin) were awesome. I was almost going to rent a bike and explore on my own, but it was nice to let someone else navigate and point things out (especially since BOS is not laid out in as simple of a grid as NYC and some other cities).

Wonderful equipment Extremely friendly and helpful…read moreGreat guides I'd personally prefer more details of the stories and history and folklore. A tad less on real estate.

Door to Door is amazing. They were able to fix up some very old bicycles and get them working…read moreagain. They tuned up my Trek Madone and now it's ready to ride. Timely and efficient. Thanks!

Lovely business owner, great communication, and repairs that last!…read more I did my best to fix my son's bike and Door-to-Door put everything back together again.

I've been in search of a back rack for my bike so that I can carry stuff. Because my bike is…read morex-small, and has disc brakes, it's tricky, which has stopped me from just buying something on Amazon. Believe me, I've looked! But now it's summer and I had the day off and so I finally decided to get something done. I did my research, including looking at the Urban Cycles website and calling ahead to make sure the items were in stock. The guy on the phone said they could install the items for $20, but that it was essentially walk-in for that kind of service. (They make appointments for tune-ups and such.) He said it could be two hours or it could be a day. Maybe even overnight. Because I was riding there, I was wondering how I would get home without my bike for a day. Walk? Take the T? I feel naked without my wheels!. Regardless, I told the guy I'd be right there. He said, c'mon in!! When I got there, two guys both helped me through the process of figuring out what I'd need for the installation. Their prices are clearly labelled (and by-the-way lower than Amazon). They said take a walk and come back in an hour. I walked over to Hanover Street in the North End -- very close! -- and had an Italian lemon icee. By the time I got back, my bike was ready. The back rack with basket is amazing. It will change my life. I already stopped for groceries on the way home! The guys at Urban Cycles are fast, efficient, professional. The store itself is full of great stuff and there's more behind the scenes. It's a biker's dream. I *bike* Boston!

My review is not about the quality of their service (which I'm reading is not very good) my review…read moreis about the way the employees (most likely the owner) drives. Today in Old Saybrook, CT the company truck blew (completely blew, not a little) a stop sign and proceeded to pull out right in front of me and I had to aggressively break to avoid hitting him. Of course a few hundred feet up the road the uncurious driver had to wait for a red light. Never did he attempt the courteous hand wave "I'm sorry" - simply didn't care. So I called the office in Boston and was met with "this has nothing to do with me" (exact quote) attitude from an employee. Will I ever buy anything from them? No and never would have given I'm over 100 miles away but if you're going to be driving around with your name all over your truck (which was full of dents - go figure) you might consider being courteous and follow basic traffic laws designed to keep you and others safe. Stop signs are not "it would be nice but if you're a bike shop in Boston you don't need to stop" - they are there to protect you, other drivers, and pedestrians... OR people riding a bike? If it was the owner, Andrew, I suggest he do better. Also, he should read his reviews as it's not easy to earn a 3.6 average review - you have to be either really bad or a jerk - so congrats on that.

Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

This shop was highly recommended as the place to go for a stuck seatpost. I e-mailed several weeks…read moreago to ask if they could do this repair, I received a reply that they could, and was given a link to book a service. I booked a service for Monday June 1, the soonest they had available. It didn't occur to me to look at their days/hours, because I had been sent a booking link, and those typically only allow booking when the business is open and has availability. On June 1 I took the afternoon off, biked over from Roxbury, and the place was closed. E-mailed and texted. Received a reply confirming they were closed and blaming the booking company. No real apology, no offer of a discount or anything to make it right, not even an offer to get me in as soon as possible. This is not anything like how I was taught to provide customer service when the business royally screws up and wastes someone's time. EDIT: The owner has now offered me 20% off, though is maintaining that they are confused as to why "the booking company" allowed that booking. The booking link still shows openings every day of the week. Why are you using software that requires contact with a company to make changes rather than the industry standard that lets you make changes to your own availability in your portal any time you want?

I appreciate how kind, affordable, and helpful the experience at Broadway Bicycle School always is…read more I love seeing the friendly faces of staff (hi, Ace!). During my last visit I wanted to get an older road bike that I'd been using on an indoor trainer road-ready. I had bought it used so I had no idea what shape it was in. Hoyt was extremely knowledgeable and helpful and did not try to upsell anything that was not necessary. Hoyt made my dream come true of adding bigger tires even though we weren't sure it was going to work - so that I can feel safe and stable while riding. Thank you all for your hard work. Your love of bikes and biking as well as community really shows!

I bought my bike there over five years ago. I hadn't ridden it in a while so I brought it in to…read morehave them look at it. They put it up, checked it out, and gave it back to me at no charge. It turns out it didn't need anything and I appreciated their honesty!

These guys were awesone. Had transported a bike from 10 hours away and so things got jostled and…read morefront brake was rubbing. They did a quick adjustment and it was all good. Highly recommend. Thanks so much for great service!

Competent, yes. Mildly condescending, yes. Hipster, definitely…read more Cambridge Bicycle is not bad, but it's hard to take a business seriously that handles vehicle (yes, bicycles are not all toys) parts and repair which does even open its doors before 11 AM. If you just need a bit and can't go elsewhere they're OK, but this should not be your local bike shop.

My favorite shop! Great bikes, great service, and close to my house! They've taken care of all my…read moreissues swiftly, and were very flexible.

Had a bike fit for an existing bike I own, and Dean did an amazing job. He took the time to dial in…read moreeach part of the bike, so that it was both comfortable and optimized for speed/power. Took a couple of hours, and it was worth every minute as well as worth every penny. I now no longer have my hands go numb when I ride. My hips are less sore, even after a century ride. AND I picked up 5 watts on my FTP.