Immediate Attention Required - Customer Treatment at Fairfax Location…read more I'm reaching out to bring a serious issue to your attention regarding your Fairfax location. I recently visited the store at the start of the spring season--typically a great time for cycling and community engagement. My intent was simple: get air in my bike tires. My initial interaction with a staff member was excellent--welcoming, helpful, and exactly what you'd expect from a community-focused business. That experience changed completely when your service manager became involved. The interaction quickly escalated into behavior that was demeaning, hostile, and completely unprofessional. I was spoken to in a way that was both disrespectful and humiliating--something I can honestly say I have never experienced in my 64 years. More concerning, I was told I was not welcome in the store. Let me be direct: that is not a customer service issue--that is a leadership issue. This individual represents your brand in the local community, and based on this interaction, does so in the worst possible way. Behavior like this doesn't just impact one customer--it erodes trust, damages your reputation, and pushes business away from what should be a community anchor. I also want to highlight the contrast: your frontline employee created a positive, welcoming experience. That tells me the culture at the ground level has potential--but it is being undermined by management behavior that is completely out of alignment. I am asking for two things: A review of this incident and the conduct of the service manager Clear confirmation of how you intend to address this moving forward I would strongly encourage you to take this seriously. Experiences like this don't stay isolated--they get shared, and they influence where people choose to spend their money. I look forward to your response. --Mark E

Needed a new seat for my bike. Folks were friendly and helpful. I was able to purchase one. Back on…read morethe road again.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

I've had great experiences every time I've visited. They were able to help my get some parts for my…read moreBrompton Electric C-line as well as provide service. A great local shop in Vienna and I will be going back.

I had a tubeless tire on my road bike that went flat over the winter and took my bike here and was…read moretold, "we don't do tubeless tires here", which is a ridiculous statement for any decent bike shop. He clearly didn't want to bother helping me and he suggested I go to another bike shop that doesn't open for 2 hours. Well, I'll never come back here.

Love this place! Super friendly and helpful every time. I brought my son's bike in and they fixed…read moreit quickly and made sure everything was in great shape. Really appreciate the level of care - highly recommend!

What a great shop right on the W&O trail. They saved me today! I was about 60 miles into my ride…read moreand the rain on the first 40 miles washed all my lube off my chain. My drivetrain was making so much noise and slowing me down. I had 15 miles still to go and saw the shop. I stopped in and they got me back to new in seconds. So friendly and professional. Make Conte your local bike shop!

I'd like to take the time and write a good review for The Bike Lane as it has become my favorite…read moreplace during the pandemic! Sure the lines are long but it's worth waiting in line and getting your bike fixed or in my case complete a restoration or modifications. So far I've taken 2 bikes there, the first time Corrine helped out and she was very knowledgeable and helpful. More recently I discussed updating a road bike to a hybrid bike that I was doing and asking Derrick if he could help put together the new components some of which I had already installed. He took the time to explain the different components and when I finally received the parts that I had personally ordered a month later he put everything together today! The bike looks great and it's a special feeling when your restored bike finally comes alive! I love this place and recommend it and have another project (just a frame for now) in mind that I may be taking to The Bike Lane in the weeks to come. These guys know their stuff and prior to the pandemic I'd just do minor repairs myself but now with more time to ride it's a different game! Happy Bicycling!

Came in to get a part and the staff was incredibly kind, resourceful, and knowledgeable!! Be sure…read moreto stop by for all your biking needs!

Bought some products via online purchasing and lo and behold they needed to be returned…read more Unfortunately there is no REI Co-Op in Loudoun County so we trekked on to Fairfax County. REI is located in the Fairfax Govt Ctr shopping area. Staff is friendly but very picky about returns. It was obvious my products were new in original boxes with tags still on the products but this staff member inspected it with detail. I get it but her demeanor with me was not as friendly as the customer in front of me who made a purchase. Oh well, employee owned so I guess more picky.

I went to check out a few different things. I needed a couple of pairs of running shoes. One…read morebarefoot and another. I also wanted to check their selection of bikes. Then lastly, to check out their selection of rain and cold weather gear. This store is tucked away not that far from me in the mosaic district. I found it one day by mistake after taking a wrong turn . I think it's on a dead end street. Either way it was a happy mistake. There was a decent selection of bikes and a repair/service center as well. Staff were pleasant and helpful when approached. Overall great experience. I'll be back.

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

They did a seasonal tune up for an older bike. They exceeded expectations in terms of how soon our…read morebike would be ready. Great job and would highly recommend!

My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

As noted by my fellow yelpers, the retail showroom has new & used bikes. It's located in a…read moredifferent location than the Service Center. Handy Bikes also carries a variety of bike brands such as Specialized, Giant, LIV, and Moots (titanium) Cycles. I haven't purchased a bike from them but I've used their Service Center multiple times. The mechanics are polite and competent. I also appreciate the text message updates. Each issue has been resolved to my satisfaction and I am grateful for the reasonable prices. Brick and mortar bike shops are going away. However, the community still needs safe spaces to gather. Support your local bike shops & enjoy the ride.

An absolutely amazing bike shop. The staff is incredibly knowledgeable, friendly, and efficient…read more I had been having a bunch of trouble with my Globe Haul ST that 2 different shops couldn't resolve--they would keep it for weeks at a time and temporarily fix my issues and sure enough they'd come right back. Handy Bikes took it and fixed it right away over a year ago and I haven't had a problem since. Since then, they've been my go to for all service issues and have been stellar. They're truly the best, so glad I found this shop and I won't go anywhere else!

The service was great, professional and friendly…read more Explained exactly what was wrong with my bike.

Just found out this bike shop is near me. Stopped by to buy parts and the service here was top…read morenotch. Happy to know the shop is in my area and definitely will stop by again in the future.