Probably a 4 1/2 star review! We just returned from a cruise to Kona. I had rented bikes ahead of…read moretime for $75 an hour. When we got to the store the sign said that bikes were being rented for $40 an hour (I had rented 4 bikes for four hours). I realized that I could have cancelled the reservation and rebooked at that moment, but didn't because our girls were anxious to get started to ride. The bikes themselves were great and the owner was nice to work with to help us get the bikes out the door. When we returned I asked the worker (who wasn't the same man that we had rented from) if they would honor the price on the chalk board. He said that he was unable to do that. I wrote to the owner and he said that the pricing is dynamic and that we had the price that we had rented in advance with so no refund or price break for us. I understand that stance, but it feels like a bit of a bummer and not super customer relations, soooooo my recommendation? Maybe rent in advance, but keep an eye out for the price on the day that you go. If the price is lower than you rented at, cancel and rebook on the spot. Let my expensive mistake be a warning for you! The ride from Kona was good but you are on the road with some bigger cars as you leave town, in general it isn't too scary, but you will be sharing the road with some cars (helmets included and some of the bikes that we rented had a nice basket/box in the back to store a towel or backpack).

Kona fat bikes was a blast to work with. The couple was super helpful and very accommodating. We…read moreabsolutely loved our time on the e-bikes and highly recommend for a fun time riding around Kailua-Kona area! For an area where it's hard to find budget friendly adventure, this definitely fits the bill!

Huge shoutout to Josh at Bike Works! I've been a runner for years, but I am a total amateur when it…read morecomes to cycling. I brought in my Specialized Allez, and Josh (the mechanic in the front) was absolutely incredible. He didn't make me feel intimidated for being a newbie at all. He got my bike perfectly set up, dialed in the fit, and gave me some really solid recommendations to get me started. I just took the Allez out for my very first 56-mile ride, and it felt amazing--smooth, comfortable, and exactly how it should be. If you are a runner transitioning to the bike or training for a triathlon, go see Josh. The customer service here is top-notch

Customer service is hit or miss here. I've had friendly hellos and staff wanting to help me and…read morethen I've had some days where I'm looking for help because I have questions. So much to this store besides bike accessories. Shoes, bikes, athletic clothing, etc. Good value.

Very helpful owner and staff. Price was reasonable, owner gave me a refresher course in driving…read morearound the lot, and then I traveled around Downtown Kona using the bike lanes. It was very safe!!! I got into a bind later and owner helped me out after hours. She really is truly kind and helpful and looks out for her customers. I really appreciated their Aloha spirit and I will rent again when in town

Great staff, very friendly. Bikes are Chinese brands, and worked as expected. The 170cc was nice…read morefor the hills.

BEWARE!!! BEWARE!!! BEWARE!!! Completely misleading and confusing to the renter! This is by design,…read moreit's meant to confuse you! The sign says in big letters (middle box) $12 for 24 hours, Valid 24 hours from purchase! In small print it says Unlimited rides each up to 30 minutes! And separate from box in small print It also says $5 for each additional 30 minutes! Again, this is completely misleading and confusing to the renter! Another box says Three Days $30 for 24 hours, Valid 24 hours from purchase! Unlimited rides each up to 30 minutes! And in small print It also says $5 for each additional 30 minutes! The first box says One-way $4.50! in smaller letters it says Up to 4 bikes 30 minute ride or less! LOL This is soooo confusing! Trust me when i tell you this is a total rip-off! Total racket and full on scam! I ended up getting charged $33.50 for what i thought would be a $12 charge! Instead of using these rental bikes go to one of the Bike shops and rent a good bike for about the same price! Trust me its not worth it...you'll just get ripped off!

This was a great experience for us. We were in Kona for two months and it was our main means of…read moretransport Great bikes and Tina was a great help getting set up. Will use it again and highly recommend it.

Everyone was friendly, helpful and knowledgeable. The bikes…read morewere all in great condition and they had someone there in shop servicing the bikes.

My hubby & I decided to rent a couple of e-bikes so we could zip around Waikaloa & get to a couple…read moreof beaches more easily. We rented them through the website for two days. When we picked the bikes up they were fully charged & ready to go! We had so much fun with them, and would highly recommend doing this if you're staying in that area. The customer service was fantastic & drop-off was as easy as it can get. The bikes were in great shape & had rear baskets for our beach stuff. Just watch for goats 'cause they can't hear you coming

I stopped in to grab a couple items I forgot to pack and ran into the owner, Matt. He's a super…read morenice guy who got me all squared away, and then gave me local/insider info on a great ride. In fact, it was such a great route, I came back the next day to do the extended version of Day 1. When I arrived, I realized I left my helmet on the other side of the island. MRC to the rescue -- Matt loaned me one and saved the day. MRC is a shining example why Local Bike Shops are the lifeblood of cycling.

They have helped me a lot with my gravel bike and the experience is always five star stellar. James…read moreis a master of bike mechanics. Listen to what he has to say when he makes a gentle recommendation it will go a long ways.

Great service and a great bike. Plus they gave me very clear directions s to get to the trail head…read moreand which trails to ride for my skill level.

So helpful in getting us a volcanic experience riding down the volcano…read more Put a bike rack on our car in minutes and we had fabulous ride downhill

Got a flat while riding and took an Uber to Hilo Bike Hub. Chris determined the tube was bad. We…read morediscussed different options for a more durable set up. He installed light weight puncture resistant tires, tubes with slime sealant, new Ergon grips, and adjustment of disc brakes. I was back on the bike in under an 1 hour. The bike handling, braking and ride is improved.

I utilized Hilo Bike Hub to pack up my son's mountain bike before sending it to the mainland for…read morecollege and their services were amazing! They were able to provide advice on what my options were for getting the bike to Colorado, they were exceptionally helpful throughout the entire experience, and they communicated well the whole time. I had been planning on just paying Hilo Bike Hub to pack up the bike, and then bring the box as sporting goods on our flight. After speaking with Chris, who was very knowledgeable on this topic, we didn't want to take the risk of having it damaged by the airlines and/or TSA if they decided to unpack the bike for inspection. We instead used a bike shipping service, who picked up the bike from Hilo Bike Hub and got it to its destination, all while having it insured appropriately (unlike with the airlines). I just spoke to the bike shop in Colorado that we shipped it to (for reassembly) and they said that the bike was in great shape and that Hilo Bike Hub "packed it phenomenally well". Chris, Alex, and Adam all made this process smooth, pleasant, and worry free for my family during what is a very busy time. The best part is that they were willing to go above and beyond with their service on a transaction that was really quite low in price. It is local shops like this that are such a good representation of the aloha that permeates Hilo, and it should be a reminder to everyone to support your local businesses. Mahalo nui loa no ko 'oukou kōkua!

This correspondence serves as formal notice regarding the electric bicycle we purchased from your…read morecompany approximately six months ago, shortly before the Christmas holiday, for our son. Within the first three weeks of ownership, the bicycle became inoperable due to what we believe to be a manufacturing defect. We promptly returned the bicycle to your service department for warranty repair. At that time, we were informed that a replacement part had been ordered and would resolve the issue. We have since been advised that the part was ordered approximately five months ago. To date--six months after our initial purchase--the bicycle remains unrepaired and unusable. During this period, your company has failed to provide timely updates or proactive communication. We have been required to initiate all follow-up inquiries ourselves, and our repeated requests for resolution, including a refund, have not been adequately addressed. The prolonged delay in repair, lack of communication, and failure to provide a functional product constitute a substantial inconvenience and a failure to honor the warranty in a commercially reasonable timeframe. Our son has been deprived of the use of the bicycle for the vast majority of the time since purchase. Accordingly, we hereby formally demand a full refund of the purchase price. If this matter is not resolved promptly, we will consider pursuing all remedies available to us under applicable consumer protection and warranty laws. We trust that your company will act in good faith to resolve this matter without further delay.

I rented a bike from Donnie at Maui Cyclery on my recent vacation. From the minute I contacted…read moreDonnie, even prior to arrival, he was super friendly and helpful. He set me up with the perfect Felt road bike to ride up the Haleakala and enjoy 50-80 mile rides every day. He gave me tips for routes, places to go and an amazing massage therapist. Everyone in his shop is friendly and professional. I highly recommend his shop, whether you just want to take a casual bike tour or if you're a competitive cyclist. The location is great too. The shop is at the base of the Haleakala and there are a zillion gorgeous routes to ride. I will definitely be back!