Customer service is hit or miss here. I've had friendly hellos and staff wanting to help me and…read morethen I've had some days where I'm looking for help because I have questions. So much to this store besides bike accessories. Shoes, bikes, athletic clothing, etc. Good value.

We recently visited Kona for a week, I'm an avid cyclist and like to look at jerseys as souvenirs…read more We talked over to Bike Works. I went inside to take a look, they have a very good selection of localized jerseys. They have a bike repair/setup and have a lot of cycling and tri gear. I asked if I could try on a couple different sizes and the sales guy let me in a changing room. I must admit, the sales person wasn't too friendly. I do love the fact they had a few different jersey designs and the manufacturer is someone I'm very familiar with and have always been happy with the quality of. The price was fair, jerseys aren't cheap.

Great staff, very friendly. Bikes are Chinese brands, and worked as expected. The 170cc was nice…read morefor the hills.

Moped magic. Great rental rates, well-kept and maintained…read moremopeds, with a top selection of single and double seaters. This place does get busy and sold-out fast so be sure and book your choice of moped well in advance. And while you don't need to wear a helmet, if you're at all nervous with riding I'd suggest one. Or to take it slow. There's a lot of traffic on Ali'i Drive and a tourist favourite scenic route. Most motorists tolerate mopeds, but there are plenty of other, big truck, drivers that don't want to play nice. Any way, stay within the measure of your comfort zone and enjoy the most economical way to get around in Kailua-Kona. Zoom, zoom.

BEWARE!!! BEWARE!!! BEWARE!!! Completely misleading and confusing to the renter! This is by design,…read moreit's meant to confuse you! The sign says in big letters (middle box) $12 for 24 hours, Valid 24 hours from purchase! In small print it says Unlimited rides each up to 30 minutes! And separate from box in small print It also says $5 for each additional 30 minutes! Again, this is completely misleading and confusing to the renter! Another box says Three Days $30 for 24 hours, Valid 24 hours from purchase! Unlimited rides each up to 30 minutes! And in small print It also says $5 for each additional 30 minutes! The first box says One-way $4.50! in smaller letters it says Up to 4 bikes 30 minute ride or less! LOL This is soooo confusing! Trust me when i tell you this is a total rip-off! Total racket and full on scam! I ended up getting charged $33.50 for what i thought would be a $12 charge! Instead of using these rental bikes go to one of the Bike shops and rent a good bike for about the same price! Trust me its not worth it...you'll just get ripped off!

This was a great experience for us. We were in Kona for two months and it was our main means of…read moretransport Great bikes and Tina was a great help getting set up. Will use it again and highly recommend it.

Everyone was friendly, helpful and knowledgeable. The bikes…read morewere all in great condition and they had someone there in shop servicing the bikes.

My hubby & I decided to rent a couple of e-bikes so we could zip around Waikaloa & get to a couple…read moreof beaches more easily. We rented them through the website for two days. When we picked the bikes up they were fully charged & ready to go! We had so much fun with them, and would highly recommend doing this if you're staying in that area. The customer service was fantastic & drop-off was as easy as it can get. The bikes were in great shape & had rear baskets for our beach stuff. Just watch for goats 'cause they can't hear you coming

They have helped me a lot with my gravel bike and the experience is always five star stellar. James…read moreis a master of bike mechanics. Listen to what he has to say when he makes a gentle recommendation it will go a long ways.

I stopped in to grab a couple items I forgot to pack and ran into the owner, Matt. He's a super…read morenice guy who got me all squared away, and then gave me local/insider info on a great ride. In fact, it was such a great route, I came back the next day to do the extended version of Day 1. When I arrived, I realized I left my helmet on the other side of the island. MRC to the rescue -- Matt loaned me one and saved the day. MRC is a shining example why Local Bike Shops are the lifeblood of cycling.

Great service and a great bike. Plus they gave me very clear directions s to get to the trail head…read moreand which trails to ride for my skill level.

So helpful in getting us a volcanic experience riding down the volcano…read more Put a bike rack on our car in minutes and we had fabulous ride downhill

Got a flat while riding and took an Uber to Hilo Bike Hub. Chris determined the tube was bad. We…read morediscussed different options for a more durable set up. He installed light weight puncture resistant tires, tubes with slime sealant, new Ergon grips, and adjustment of disc brakes. I was back on the bike in under an 1 hour. The bike handling, braking and ride is improved.

I'm absolutely livid about the bike packing service I received. When I opened my bike case, I…read morecouldn't believe what I saw, the handlebar had been smashing against the fork the entire trip because they couldn't be bothered to use the protective cover that was RIGHT THERE in the bag! The damage is heartbreaking, there's a hole worn right through the paint on my fork, and the whole case was covered in paint chips. I've been riding for 15 years and never seen such careless handling of expensive equipment. Now I'm staring down a $2,000 repair bill that I shouldn't have to pay. This bike is my pride and joy, and their laziness has potentially ruined it. I trusted them with something precious to me and they completely let me down. Do NOT use this service if you care about your bike.