Always have enjoyed shopping here, and walking around. There's a nice variety of stores to visit…read more Recommended

Security are a whole other level of unprofessional and disrespectful. The head security is very…read moredisrespectful to customers when asking questions and is rude. Other security guards were helpful but the head of security was not. Extremely unprofessional and goes on power trips. Malls are fine but security ruined my overall experience. Even on Black Friday!

Better than expected. I visited during Christmas at opening time - about 10 am…read more It was well decorated, had a nice size crowd , looked clean. I sure do hope malls make a comeback!!

I wanted to purchase a skateboard for my dog and was told that I was not allowed to buy it because…read moreit was only for humans... WTF... Since when is this a policy. They suck...

Smaller jean selection at Dilliard's. Only found two and they were high rise and looked too big on…read more No luck. The jean selection was limited and wasn't able to find any mid rise at all. I was able to find and purchase a chiffon CK long sleeve shirt in off white though. Did succeed in finding a pair at Buckle.

I'm not an extrovert nor a huge shopper at all...and very much have been buying things online under…read moremy comfort from home + computer than subjecting myself to interacting with a salesperson at a mall. But finally, I stopped by Cottonwood Mall because I had an appointment to attend and was too lazy to drive back home. So, I figured I would just kill some time at a mall instead. The mall itself was ok. Frankly, it reminded me of how much time and habits of people had changed over the years. The mall didn't have too many people..it was more like a gathering of groups of people just so they could interact/hang out together...rather than a place to go buy/get something (e.g. shopping mall). I felt like more than half the shops inside the mall were either empty/closed or had no foot traffic. Most people seemed to congregate around food court, which had smaller ticket prices and people could sit/interact. I ended up sitting around the food court, and doing my things, too. Got my paleta from Paleta Bar....but beyond that..there wasn't really much to do. I accomplished my tasks of spending about a little over an hour there at a mall before my appointment...but...I wouldn't really think of going back there again to get something. I mean...to me...online shopping is king..save me all the time/hassle of driving..and I can pick/choose anything I want...get real/honest feedback/reviews from other people before making my purchases. What more not to like about online. So...all in all, nothing against Cottonwood Mall..it's just...that physical shopping stores don't really attract me so much anymore..unless the place has unique shops or offers unique experiences for me.

A CU ANYTIME ATM is located in the parking lot. For this reason this place earns two stars. It…read moreloses the rest due to the parking lot being so small. I'm always afraid that a large SUV is going to ding my ride if I park next to one in this parking lot. Plus, it does get busy here do to the good businesses, so driving around [if you even can call it that] in the parking lot can get tricky. Come with an open mind and enough patience.

Great service. Pleasant owner. Eclectic selection of interesting stuff that holds a true eye…read moretowards NM tastes! Highly recommended!

One of my favorite shops in town. Besides all the hip/beautiful clothing and Tom's footwear there…read moreare adorable thoughtful gifts. The staff is always genuine and helpful. Great shopping! Ps.some how you have to fit a man couch in there!

When I lived in Albuquerque, the Winrock was dying, with only two anchor stores remaining, Dillards…read moreand Bed Bath & Beyond. I was very pleasantly surprised to see that the Winrock is back, growing, and no longer a dangerous place. Now you can find a wide variety of restaurants for any taste, some good entertainment, and so many shops, including Dillard's which is the tenant who has been there the longest. If you cannot find it at Winrock Town Center, you probably don't need it. I found everything I needed there, and more! You will find great service and value as well as a large selection of most anything you need. CONGRATULATIONS to the management, administration, and visionary leaders who brought this mall back to life. It is still growing and adding new stores regularly, which is so promising in this economy. What pandemic? Winrock is back baby!

This once ghost town mall is finally filling out! The new bath and body works is open, the layout…read moreis wonderful, they have a great staff and it's perfect if you don't want the busyness of the mall BBW! They are also about to open a CHICKEN SALAD CHICK!!! So happy about that, can not wait, it's sooo far to visit the one in Rio Rancho. I love the additions of the Nordstrom rack, Ulta and the TJ Maxx-- would kill to have a Ross, Homegoods, 5 below, a couple more great restaurants (maybe a brewery!!), and some smaller food vendors. This place is perfect for shopping in the warmer months and getting some sun. Will definitely be here this summer and I hope that they add more stores as time goes on!

I waited in line at this store for over 20 minutes. There was only one person in front of me and…read moreshe was returning about 20 items. The cashier never called the manager to the front to help out. When I finally got to the front she was unapologetic for the wait. Very bad customer service.

17 people in line with 1 cashier. Several other employees walking around and could care less. No…read moreone called for assistance. This is a store manager that has set a very low bar for customer service. Come on people, have some pride!

I prefer the sales but they're not that stupendous! I'd rather shop TJX. Very good deals there and…read moreat Marshall's for a fraction of the so called discount prices at Nordy's outlet!

I've had very experiences, but I will say my most recent visit I found some absolute gems at really…read moregood prices. They must be stocked up for the holidays, but they've got a lot going on, including some really good sale deals. The store seems to be kept very organized and clean compared to some of the comparables.

Great store with great finds. I try to look at these on laces for stuff before I buy it online to…read moresave money in person!! Basically I shop clearance all the time.

I don't understand the load the store with lots of merchandise, but make your customers wait in…read moreridiculous lines to spend their money. 2 cashiers and 27 people in line. Tell me I'm not important without telling me I'm unimportant.

This review is for a specific free event held at the Cottonwood Mall:…read moreTeenage Mutant Ninja Turtles 40th Anniversary Sunday, August 6, 2024 3 pm - 6 pm Mall foyer, lower level The purpose of the event was to celebrate the 40th Anniversary of the Teenage Mutant Ninja Turtles (TMNT). Per the event description, consumers were promised: the turtle Michaelangelo and Turtles would be present for a meet and greet, photo op, interactive games, and a special ninja performance. In reality, consumers got one turtle on a 11x14 stage with a simple backdrop of balloons. No music, no performance, no interactive games or activities and no other turtles. My family and I showed up at 2:50 pm, and were told by the event organizers that the event would begin at 3:30 pm. Well, there was already a long line of folks waiting in line hoping to get their photo op with the greatest TMNT. The line began at the lower level foyer (near escalators and elevators) and continued through the mall to the Mor Furniture Store. I estimated over 1200 people attended this event. I only identified three security guards, mind you, were inexperienced with handling a large crowd and could not maintain crowd control. At 3:30 pm, an imposter Donatello shows up and everyone cheers loudly and excitedly thinking the show was finally going to get started. Donatello began taking photos at the floor level with anyone and everyone that approached him. The families at the beginning of the line were confused, mad, and wondering why other people were getting priority when they had waited in line for at least 1.5 hours before showtime. A few minutes later, it became clear the show hadn't started, and rather, it was just another person wearing a Donatello suit and wanted to compart the joy and smiles throughout the mall with TMNT fans. At 3:50 pm, Michaelangelo finally jumps on stage. People swarm to the front of the stage for their photo op. At the same time, those in line were finally freed from their chains and let one family at a time to take their photo. Mind you, there was still no music. No other turtles, no other activities happening. Just a lonely Michaelangelo that appeared to have drank 30 Red Bulls taking photos with families one by one. My family and I got our photo from the front of stage, and left the area to go shopping with the intent of returning to the event in the hopes more of the promised activities and turtles would show. At 4:15 pm, we return but still there is nothing. Just more people moving through the sloth-like line waiting patiently to get their photo. I felt it necessary to express my extreme disappointment and the failure of the event on the Facebook event page, hosted by Cottonwood Mall in the hopes that the management and/or event coordinator's would take my feedback as a learned experience. Shortly after I posted my feedback, others followed suit. There were over 130 "reactions" on my post, and over 100 comments on my post. Everyone saying the same thing: poorly planned event; do better; my children left crying because the event ended 10 minutes early and they missed their photo opportunity with their favorite turtle; people reported waiting in line for over three hours! To say this event was a failure and complete disappointment is an understatement. However, listen to this - Whomever is responsible for Cottonwood Mall's social media account went to the event page and ERASED ALL the complaints and kept the positive comments!!! So, I am doing my due diligence and posting publicly on platforms that cannot be erased because the event planners and management of Cottonwood Mall need to be held accountable. I'll say it again as I did in my initial post: "Do better Cottonwood Mall!"

It's a mall, with all that that entails. There's a good selection of shops, but it's missing…read moreanything high end. The food court looks pretty good, but I didn't have a chance to eat.