From the Administration, Nurses and Doctor Everyone is…read morefriendly and attentive My mom's favorite was Nurse Akane. Keep up the Great Work Much Mahalo for taking great care of my Mom

I was at the ED with my mom on 09/14 around 7:00 AM but she got there about 3am and there was…read moresomething I found very disheartening. At one point, one of the nurses was talking out loud about a patient who had asked for a foot massage, and the nurses were openly commenting about how demanding the patient was. Me and another family member who was sitting across of me just looked up. I completely understand that working in healthcare can be stressful, and as someone who also works in healthcare, I understand that nurses need a way to cope with difficult or demanding situations. However, I feel that those conversations should happen privately and away from patients and their family members. There were patients and families in the hallway who could hear these conversations. Hearing staff openly discuss patients in that way can make us feel like we are being "too much" or a burden when we ask for help, even though caring for patients is part of their job. I hope the staff can find a better way to communicate and cope with their frustrations without having patients and families within earshot. We understand that healthcare workers have difficult days, but patients are already vulnerable and should feel comfortable asking for help without worrying about being judged or talked about within hearing distance. And what's up with the NOC shift security guard? For a man, you sure have a lot of sass and attitude. Like, I genuinely don't understand it. I sincerely apologize for not knowing where Floor 00 is located, but there was no need for the attitude. If giving me a visitor sticker was too much for you to do, you could've simply said so. You were clearly annoyed for absolutely no reason, and there was no need to make me feel like I was bothering you for simply asking for directions. GO HOME if YOU DONT WANT TO BE THERE.

Mister's doctor has a medical office here, and we don't mind it at all!…read more The Queen's West Building is very easy to find from the main highway. Tons of free parking. There is an option to park in a parking lot or in the parking structure which would be steps away from the physician's office entrance. There are lots of places to sit throughout, in the lobby and in the halls! I noticed a bathroom near the elevators of each floor.

This is the second time I've visited this radiology clinic as a walk-in and I can't say enough good…read morethings about them. They're fast, friendly, and efficient. The reception area is well-organized, and the X-ray techs are professional and kind. Today I was under a time crunch and I didn't even have to mention it to Karen, she got me in and out in under 5 minutes.

Went to urgent care, wasted my time and money for the NP to prescribe the same OTC cough med that…read moreI've been taking and wasn't helping.

Doctors and nurses here are all terrible. They don't listen to you, belittle you, don't care about…read moreyour concerns, brush you off as if you being there is a convince to them. Also getting an appointment for literally anything, takes about 3 months. They also like to change your appointment without notifying you at all and then get mad when you miss the appointment even though they made no effort to contact you about the change. I've constantly been told by Dr. Takemoto that my son's behaviors were age appropriate. So I changed providers and now we're seeing a psychiatrist who agrees the behaviors are not age appropriate. There's more to it. However if Takemoto didn't keep brushing off my concerns, I could have gotten him the help he needed sooner instead of being gaslighted for years.

I use the VA facility here. It's on 5F and there is a security guard there to keep things in…read moreorder. Ample seating, a Television on the wall so everyone can see / hear it. The front staff are super friendly and the nurses & doctors are also SUPER at what they do. I believe there is also a Psychologist there. Ample parking and SAFE. Close for us people on the West side of the Island. Worth the change from the BIG VA hospital at Tripler. My doctor is so kind and compassionate that she is the, in my experience & opinion, the best the VA has to offer. Queens Medical Center, in buying this facility has done a LOT with it and there is even a coffee shop at the main entrance. Many handicap stalls and wild chickens running around to watch before your appointment. I highly recommend this hospital to anyone on the Leeward or North Shore over Wahiawa or other private hospitals. Thank you for reading this review. Mahalo nui loa my friends. ~Joey

152/365 Its a shame that this place had to close, especially…read moreconsidering that it was probably the major hospital on the west side and with a busy ER at that. The location was very convenient as if was just right down the road from my house. Its sad that people on the west side need to wait longer to be cared for, especially in an emergency situation where they have to travel longer to pali momi or kaiser. That much time they need to travel is that much crucial to life or death. The parking here was also good since it was an open lot and you dont have to pay for parking like the other hospitals. Hopefully someone buys this place soon because the west side is a fast growing city and it will need a main hospital.

Finding a last minute urgent care for late nights when you have a sick newborn is almost…read moreimpossible. I am so glad I found this place and they were able to take me in. What's crazy is I didn't know they were located in the same area as Ka Makana Alii! This is so convenient considering afterwards, if you're still up for it, you could do grocery shopping at Foodland, or if you've been waiting for a while and you got discharged you could go eat! Or just do what I did and have your spouse drop you off while they go take care of dinner for everyone. The wait was manageable considering I drove westbound in rush hour traffic and was able to get in the queue ahead of time. I also really needed my son to be seen so I knew I had to wait. I also appreciate that everyone who saw my son and me were able to help this new-mom out and ease my worries. From the receptionist, to the nurse who took our vitals, to the doctor who helped diagnose us, I am appreciative of all of them.

12-23-2025 Today I had the pleasure of an office visit with Kylie Tanaka, PA and Mely her Med…read moreassistant. This is the first time I could not get an appointment with my regular doctor. Since it was a pre-op clearance, Mely performed an EKG with a portable device she could wheel into the examination room. Next Kylie, PA actually looked into my ears, mouth and felt my stomach which my doctor has never done. She went over my blood pressure, temperature and EKG readings and told me which meds to stop taking one week prior. She sent me down to the lab for blood and urine tests after. I was happy and impressed that both ladies were both kind, thorough and very pretty plus easy to talk to. I was told if I don't get a call, that's good news and I'm cleared for surgery.

LOCATION: Conveniently located by Fun Factory, Diagnostic Labs, etc…read more FRONT OFFICE: Staff is amazing, phone lines are always busy but the staff handles the high call volume with precision. They always maintain a superb level of customer service, always greeting customers as soon as they enter and thanking them when they leave, no matter how busy they may be. NURSES: The nurses here are amazing!! They are super informative, they make sure they get the root of your visit to make sure you get the treatment you need. PHYSICIANS: AAAAAAAAAAWESOME. I have been a patient of Dr Kim's for the last 14 years, back when his office was in the building behind the gas station near Jack in the box in Kapolei. I have also been seen by the other physicians at this medical center and they are all amazing. Dr. Kim is truly a gem of a doctor!!!

Still love this office.!!!! It's been about 18 years or so since my family started coming to Dr…read more Jonathan Kim . He's so understanding and awesome at his job. The wait time for appts are minimal u don't feel like u had to wait at all.!!! Nurses and front staff are super friendly . Every time I have an appt. I always leave feeling happier and lighter inside. Chris especially is awesome for her personal knowledge about health and for always answering my calls happily! You won't regret going here!! My family will stay with Dr.Kim as long as possible!!! Everyone at Kapolei Medical is more like family!! Thank you for your love and care!!!!

A few words that come into my mind, when I think of this place is modern, clean, friendly staff,…read moreknowledgeable team. I liked my overall experience. I had an urgent problem that needed to be addressed and I normally go to the ER but I found that I could set an appointment with my primary care physician through the app. Unfortunately I missed it so when I was able to call the booking appointments call Center they were able to rebook me to an urgent care at the Kapolei location. This is unheard of to me. When you're missing an appointment, you miss an appointment. I've always known that you just have to go again in a week or two or maybe in a month if your doctor is available but for them to be flexible enough to get me care within a four hour timeframe was really cool especially with how important it was for me to be seen. When I first came in, I checked in at the kiosk, and the check-in process was super simple. It was my first time coming here, so I wasn't sure where to go. The front desk receptionist noticed that I needed help, and after the security guard checked my check-in, she pointed me in the right direction. My nurse was really nice, and the urgent care doctor was extremely helpful and knowledgeable. I felt well taken care of. On a side note, I noticed they have all-gender restrooms and nice waiting areas. Near the waiting area, there was also a little wellness station where it looked like you could check your blood pressure, which I thought was interesting. Their pharmacy is conveniently located right in the middle of the building and is easily accessible. I also like that they're open until 8 PM. Google says they close at 5 PM, which isn't accurate. I'm so happy there's an urgent care close to Kapolei. I've been going to the Waipio location because it's along my commute, and I've also gone out of my way to visit the Moanalua location. Knowing there's one here is great, it's definitely better than going to Queen's Emergency Room all the time! I know I sound like I'm a regular at the hospital, but lately I've been so sick that I actually have been. It's such a breath of fresh air to know that Kaiser has a great medical team that takes such great care of their patients. I also love the modern care I receive through the app. I'm able to schedule appointments, view my test results, and communicate directly with my doctor all in one place. The "Get Care Now" feature is another favorite because I can quickly get medical advice from a healthcare professional. Being able to book appointments without even having to talk to a human is incredibly convenient. What a time to be alive!

Scotty, Beam me up to my appointment at Kaiser Permanente West Oahu in Kapolei!…read more Well, we are not quite there yet but in the meantime, this facility has does its best to make waits for both appointments and for prescription pick ups a lot easier with less line and crowded elevators to stand in. Walk in and there are four check in kiosks at the front entrance. If the kiosks can't check you in, there is a live person check-in desk and there's also a check in person behind the kiosks area to assist you in case of navigation problems. This person can contact your doctor's office in case there are any appointment issues. Once checked in, the magical part is this sitting room experience where you wait for your name to appear on the TV monitor indicating your appointment time is ready, and when you spot your name, you head to the elevator on your way to your doctor visit. Same thing for the prescription pick up wait area except you just go to the counter to purchase your order when you spot your name on the TV monitor in that area. When your appointment time is ready. Walk to the elevators ahead on the left and exit on the floor of your doctor's visit. The office areas are secured. I've only visited this building once so I only have one experience in one of the doctor areas. Sit in the waiting area outside the doctor's offices. A nurse will come to escort you inside almost immediately or shortly after you elevator ride up. Beyond the secured door is the doctor's offices area. This space reminded me of a smaller emergency hospital or regular hospital stay set up where the center area forms a large square work area for the nurses stations and the treatment rooms line the perimeter. The difference is that the doctors have offices in the surrounding areas along the squared nurses station area. Insides of the treatment rooms are your typical Kaiser Permanente visit room but a little smaller and no sink. Despite the smaller footprint, the room felt cozy and bright and the doctor is a lot closer to you as you sit on the folded exam table. When you are done, you exit the same way you walked in, down the elevator, and out to the parking lot to retrieve your car. The parking lot is spacious and best part is that parking is free. There are solar powered roofs over most of the parking lot so your vehicle will most likely be shaded from the sun. The driveway entrance takes you right in a loop toward the building and into the different parking areas but remember on the way out to take the path around the parking lot rather than returning the way you entered bc the entrance path in is actually one way. Had a good doctor visit. I'll be back!

He does a good job. Makes you feel at ease. Gets rid of your toxins in a safe way. The treatment…read moremakes your skin look better. It's worth it

I went in here yesterday for a colonic for the first time in over a year. I was pretty backed up…read morefrom not eating enough the past few days due to lack of appetite from getting over an infection and was feeling pretty poopy and grumpy. TMI, but haven't had a proper BM in 10 DAYS! Crazy, I know. So I called in to make an appointment and they were able to fit me in the next day. I've only had experience with closed systems, they have an open system here. Elizabeth was so generous and patient with answering all of my questions, I feel like I asked at least a dozen before we got started. The price was amazing, too! $75 for one ~45min session is such a steal (they were generous with the time for me, so thankful). Dr.George even came in and gave me an abdominal massage that I requested and taught me a little bit about colon anatomy which was very cool. The experience was VERY EFFECTIVE! Lots of surprises came out. If you're familiar with giving yourself an enema at home, it's a similar experience, except way more thorough. It's definitely more hands on as you're the one inserting the thing up in there and you get to control the water flow and even the temperature. There's a little buzzer if you need help and they check on you every once and a while. The space where the colonic happens is clean and cool. Instead of the white walls shown on their website, they were instead covered in a beautiful hand painted mural of nature scenery. There's also some anatomy posters on the door to look at if you get bored. Overall I had a great experience, by the end of the session I was in a way better mood, physically lighter, more flexible, my back pain and body aches were gone and I feel like I can eat again since the pipes are clean. They end the session off by sending you away with a couple probiotics to take to help reculture everything which I thought was super nice, too. I was joking with my friend that if my colon could sing it would be singing right now. Creepy or cute? I dunno. LOL. I'll be coming back for sure~ SALAMAT!

Nice and competent nurses work in both infusion centers usually. Office staff is very friendly,…read moremaybe it's the administrative staff at the hospital making none patient centric decisions that is the biggest problem. The few truly uncaring nurses hurt the reputation of the centers

Although if not familiar with the campus it can be confusing to find in the basement but there is…read moreplenty of signage and nice staff members in other suites to assist. Dr. Donegan and his staff were extremely sweet and helpful; although he was behind by an hour they always let me know the expectations and he took more than ample time for my visit. I was pleasantly surprised and felt blessed for such a positive experience.

I don't know why MRIs have to be done in the early morning hours. I went for an MRI at the Pali…read moreMomi Outpatient Center at 0630. Unfortunately for me, my shoulder hurt so bad that I couldn't stay motionless for them to get quality results. So, I got more painkillers and went back 2 days later @ 0645. I got there at 0630 and the receptionist came out at 0655. I initialed and dated 2 forms and was lead into the changing room. After a while I walked back to the reception to ask when will I be attended to. The receptionist told me that my appointment was actually at 0715. So I asked him why would; they tell me to come in at 0645, half an hour earlier than my appt, just to initial and date twice. I am not a morning person and I don't wake up to an alarm since retirement 15 years ago. He told me to complain th the MRI tech, which I did but I know nothing would be done about it.

Patient services and care are at the highest levels from everyone I've encountered at the Women's…read moreCenter. It makes routine procedures more bearable.