This bank is solid. Great customer service all the way around. They helped us purchase a property…read more Gilbert Moreno was our banker. This guy cares about his customers. If you are looking at buying a property in the Central TX area, you need to go with this guy!! After helping us through the purchase of our property, he helped our company buy some equipment. Smooth transactions!! We even told our realtor to use Gilbert!!

BEST BANK EVER! I love that everyone is always so friendly! David is a great manager and the…read moreservice is stellar!

We have been members of SouthStar Bank in Georgetown since the 2nd day it was open. We LOVE the…read morestaff. They always greet us with warm welcoming smiles. They are so eager to help us and we never feel like we're "bothering" them when we're there. Our favorite teller is Bailey. She's so sweet every single time we come in, no matter what time of day. She always makes time to smile and say HI. And Stephanie Chaffin, the Branch Manager, is absolutely amazing. We've known here since she first started there. She's so helpful and always answers our questions. GREAT JOB to all of the staff at SouthStar Bank in Georgetown! We're so GLAD you're here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

Great organization. Donating here helps the local community, unlike some profit-driven charities.read more

Pleasant staff focused on helping others. It's a true blessing to our community. They make it so…read moreeasy to donate.

Yes, I recommend this bank if you desire a local bank without conveniences national banks offer. I…read morecouldn't make a deposit via the ATM. The Sun City location made it difficult to open an account. And the Cedar Park location highly questioned my withdrawal. The app wasn't user friendly. And the locations don't have hours conducive to workers with a half-hour commute. New locations are opening but not soon enough for me. All that said, the employees are VERY nice! They are quite professional and were responsive to my needs.

After being with popular/ big named banks I'm really happy to have switched!! They're always so…read morekind and helpful when i come in to deposit checks, it was super fast and easy to set up my account, and we always have conversations when i do come in. They're very honest and trustworthy so i highly recommend them!!!

Kimberley Watson is a rockstar! If you need a loan or anything else bank emulated, I would go to…read moreher! I have been with Southstar since 2017 and never wanna place a home alone with anyone else! Kimberly and Southstar are responsive and helpful.

Kerri at the Leander location handled a lot of complex transactions for me recently. AAA service…read moreand super nice to deal with. Fatima at the Teller counter is always a favorite. So polite always recognizes me. Fast to help. Super respect. Hats off to this local crew!! Bill Chapman

I deposited $1500 on their out side ATM and the machine wasn't working , so later they told me that…read morethey couldn't find my deposite. Until I fight for it and waiting for 2 months to get my money, but now discriminating me just bc I'm Latina . This is ridiculous.

Rawan Shehadeh was completely rude and demeaning, as a banker I would expect more from chase her…read moreattitude was completely unacceptable! Will never use this branch again! Her holier than thou attitude was not appreciated at all. If I wasn't 8 months pregnant I would have made a big deal about her to a supervisor

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !